Future (Awards and Qualifications) Ltd · RQF Level 5
FAQ Level 5 Diploma in Management and Leadership
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits39
- Guided learning194 hours
- Units in this qualification27
Awarded by Future (Awards and Qualifications) Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Future (Awards and Qualifications) Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Budget ManagementReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the impact of internal and external factors on budgetary planning in a business
- Understand how to manage a budget
- Understand how to analyse cost information in business
Business Administration SystemsReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand administrative systems
- Understand how systems thinking affects the administrative performance of organisations
- Understand the role of policies and procedures in meeting customer requirements
Business Process ManagementReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the techniques used to design a business process
- Understand how to design a sustainable business process
- Understand the need for the continuous management of business processes
Business Risk ManagementReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand business risk concepts
- Understand how to identify risk and risk probability
- Understand business resilience and the management of risk
Corporate Communications'Real unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the importance of corporate communication
- Understand the dimensions of corporate communication processes
- Understand how to plan the development of an organisational communication strategy
Corporate Social Responsibility and SustainabilityReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the characteristics of corporate social responsibility and sustainability
- Understand the impact of corporate social responsibility and sustainability strategy on business performance
- Understand the strategic requirement for corporate social responsibility and sustainability
- Understand ethical approaches to leadership and management
Customer Relationship ManagementReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the importance of customer relationship management in an organisation
- Understand methods to improve the management of customer relationships in an organisation
Human Resource ManagementReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the role of human resource management within an organisation and its contribution to overall business objectives
- Understand how to recruit employees effectively, including job analysis, advertising, interviewing, and selection techniques
- Understand how to reward employees in order to motivate and retain them, considering different reward systems and their impact
- Understand the mechanisms for cessation of employment, including resignation, retirement, redundancy, and dismissal, and the legal requirements associated with each
Managing Information and KnowledgeReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the need to manage information and knowledge within organisations
- Understand the role of ICT in managing information and knowledge
- Understand the links between knowledge management strategy and competitive advantage
Managing personal and professional developmentReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the factors which influence the need for personal and professional development.
- Understand how to plan for personal and professional development.
- Understand how to implement and monitor a personal professional development plan.
Marketing ManagementReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the contribution of marketing to the achievement of organisational objectives.
- Understand how to make marketing mix proposals that exploit marketing opportunities.
- Understand how to develop a marketing strategy.
Principles of Business Skills Needed for Proposals and PitchesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand ways of researching and analysing a market
- Understand the areas that need to be analysed before starting a business proposal
- Understand how to create a business proposal
- Understand the importance of checking the business proposal and circulating to the appropriate people
Principles of Customer Service ManagementReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the principles of management in customer service
- Understand how to manage recruitment and training to support customer service
- Understand the management of customer service delivery
- Understand the value of monitoring, evaluating and continuous improvement in customer service delivery
Principles of Innovation and Change ManagementReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the need for innovation and change in organisations
- Understand how organisational culture can promote innovation
- Understand key principles, theories and models relating to change in organisations
- Understand the role of communication and relationship management within change processes
Principles of Operational PlanningReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the activities that make up operations management
- Understand the relationship between operations and business performance
- Understand the importance of administration in operations management
Principles of business financeReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand business finance within a management context
- Understand the commercial implications of managerial decisions
Principles of management and leadershipReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand leadership and management theories and principles
- Understand leadership styles
- Understand motivation and empowerment
- Understand the management of performance
Product and/or Service Portfolio ManagementReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the requirement for a product and/or service portfolio in an organisation
- Understand how to develop a portfolio of products and/or services
Quality Management in an OrganisationReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the concept of Total Quality Management (TQM)
- Understand the culture needed to embed TQM
- Understand the systems that support TQM
Staff Recruitment and SelectionReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the impact of legislation on the recruitment and selection process
- Understand how to recruit personnel to meet an identified gap in staff resources
- Understand how to conduct a selection process
Stakeholder engagement and managementReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the expectations of organisational stakeholder groups.
- Understand process of stakeholder engagement and its value to an organisation.
- Understand how to develop and improve stakeholder relationship management.
Strategic Business Management and PlanningReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the role of strategic planning in organisations
- Understand the impact of internal and external factors on organisations
- Understand the strategies that organisations use to achieve competitive advantage
- Understand the environmental factors that affect strategic business management and planning
Strategic Decision-makingReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the role of information in strategic decision-making
- Understand how information systems support business activity
- Understand quantitative approaches to strategic decision-making
- Understand systems approaches to strategic decision-making
Strategic Project ManagementReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the impact of strategic objectives on project selection and management.
- Understand the elements of a project planning process.
- Understand how to implement the project plan.
- Understand how to evaluate the outcomes of a project.
Successful Business Team DevelopmentReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the characteristics of successful business teams
- Understand how to develop successful business teams
Understand How to Manage Work Activities to Improve Business PerformanceReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the importance of business processes in delivering outcomes based on business goals and objectives
- Understand how work plans are developed
- Understand how to monitor work plans and systems to improve organisational performance
- Understand health and safety requirements when managing business activities
Understanding organisational structure, culture, and valuesReal unit · Future (Awards and Qualifications) Ltd
What you'll be able to do
- Understand the development and role of organisational structures in organisational effectiveness.
- Understand how organisational culture is developed and the value of a high-performance culture.
- Understand the relationship between organisational values and organisational culture and behaviour.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Engage stakeholders
- Engage with stakeholders to support the enterprise and entrepreneurship education
- Manage business processes
- Manage information, knowledge and communication systems
Where this can lead
Corporate Communications Manager
Your journey here as a Corporate Communications Manager is just one step on a path that can lead to significant influence and impact at the highest levels of any organisation. We're looking for someone who sees this not just as a job, but as a genuine career in shaping how companies connect with the world.
See the whole journey →Showing 6 roles, drawn from 883 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for FAQ Level 5 Diploma in Management and Leadership
27 units in this credential, in the order it lists them, awarded by Future (Awards and Qualifications) Ltd.
- Budget Management
- Business Administration Systems
- Business Process Management
- Business Risk Management
- Corporate Communications'
- Corporate Social Responsibility and Sustainability
and 21 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.