Training Qualifications UK Ltd · RQF Level 2
TQUK Level 2 Diploma in Retail Skills (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits37
- Guided learning115 hours
- Units in this qualification83
Awarded by Training Qualifications UK Ltd · on the Ofqual register
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Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
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About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Training Qualifications UK Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Advise customers on the fixing and care of tilesReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Establish customer requirements for fixing tiles
- Explain to customers how to fix tiles
- Recommend additional products to customers
Assemble products for display in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Assemble products for display in a retail environment
Assemble visual merchandising displaysReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the purpose of layout design
- Interpret instructions for assembling visual merchandising displays
- Assemble visual merchandising displays
Audit stock levels and stock inventories in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Implement a stock audit in a retail environment
- Use the findings of an audit to identify and resolve problems with stock levels and stock inventories
- Communicate the results of an audit
Carry out promotional campaigns in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand opportunities to promote particular products
- Promote products to customers as part of a promotional campaign
- Contribute to the evaluation of a promotional campaign
Cash up in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Cash up accurately in a retail environment
Check stock levels and sort out problems with stock levels in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the purpose of checking stock levels in a retail environment
- Check stock levels in a retail environment as instructed
- Deal with or report stock-related problems that arise when checking stock levels in a retail environment
Check the accuracy of records of hours worked by staff in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of maintaining accurate records of the hours worked by staff in a retail environment
- Understand the level of service that needs to be provided to colleagues in relation to records of the number of hours they have worked
- Check the accuracy of records of hours worked by staff in a retail environment
- Provide information about the number of hours worked by staff in a retail environment
Choose merchandise to feature in visual merchandising displaysReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the purpose of featuring merchandise in visual merchandising displays
- Evaluate merchandise for its display potential
- Liaise with decision makers concerning the merchandise to be featured in a display
Contribute to improving a retail organisation’s visual merchandising policyReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how visual merchandising and visual design can benefit an organisation
- Evaluate the organisation’s approach to visual design
- Recommend new ideas for the organisation’s visual design
- Support staff putting the organisation’s visual design policy into practice
Contribute to monitoring and maintaining ease of shopping in a retail sales areaReal unit · Training Qualifications UK Ltd
It teaches you to understand how sales floor layout and appearance influence customer behaviour and sales. You'll maintain their sales area during trading hours and report issues that could negatively affect the customer experience.
What you'll be able to do
- Know how the layout and overall appearance of the sales floor influences customer purchasing decisions and sales figures.
- Maintain own designated area of the sales floor during trading hours, ensuring it is tidy, well-stocked, and safe for customers.
- Report any problems or issues that could potentially have a negative effect on the customer shopping experience to the appropriate personnel.
Contribute to the continuous improvement of retail operations within own area of responsibilityReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how own area of responsibility can contribute to the overall success of the retail organisation
- Understand how to motivate staff in own area of responsibility to support and contribute to the continuous improvement of retail operations
- Evaluate achievements of organisational performance measures for retail operations within own area of responsibility
- Develop recommendations for improving the effectiveness of retail operations
- Recommend ideas for improving the effectiveness of retail operations to decision makers
- Contribute to the impl
Deal with customer queries and complaints in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how resolving customer queries and complaints contributes to customer loyalty and confidence
- Understand how to manage angry customers when dealing with customer queries and complaints in a retail environment
- Deal with customer queries in a retail environment
- Deal with customer complaints in a retail environment
Deliver goods from a retail environment to the customer’s delivery addressReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of the delivery person in promoting a positive impression of the retail organisation
- Prepare to deliver goods from a retail environment to customers’ delivery addresses
- Convey goods from a retail environment to customers’ delivery addresses
- Complete deliveries of goods at customers’ delivery addresses
Demonstrate make-up and skincare products to customers at a beauty counter in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the commercial value of demonstrating make-up and skincare products
- Understand the elements of a demonstration of make-up and skincare products
- Prepare to demonstrate make-up and skincare products to customers at a beauty counter in a retail environment
- Apply make-up or skincare products to customers as part of a demonstration
- Conclude a demonstration of make-up or skincare products
Demonstrate products to customers in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how product demonstrations can help to increase sales
- Make the preparations needed to ensure a safe and efficient product demonstration
- Communicate to customers the features and benefits of the products being demonstrated
- Tidy the demonstration area when a product demonstration is finished
Deputise for the leader of a retail teamReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the standards of performance required of own retail team when deputising for a team leader
- Understand how to gain the co-operation of own retail team when deputising for a team leader
- Maintain the standards of performance of own retail team when deputising for a team leader
- Manage the morale of own retail team when deputising for a team leader
- Manage own performance when deputising for a team leader
Design visual merchandising display layoutsReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of display layout design in visual merchandising
- Understand the elements of creative layout design solutions
- Understand the importance of display layout designs to those who put layouts together
- Develop creative ideas for display layouts
- Produce guidance to enable the assembly of display layouts
Dismantle and store props and graphics from visual merchandising displaysReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of storing props and graphics for future use in visual merchandising displays
- Dismantle visual merchandising displays
- Store props and graphics from dismantled visual merchandising displays
Display stock to promote sales to customers in a retail environmentReal unit · Training Qualifications UK Ltd
You'll learn to safely set up, maintain, and dismantle retail displays, recognising health and safety hazards and legal labelling requirements. The unit emphasises how effective displays can attract customers and promote sales within available space and resources.
What you'll be able to do
- Understand the importance of checking for potential health and safety issues before setting up and dismantling retail displays.
- Understand how effective displays contribute to promoting sales in a retail environment.
- Know about the legal requirements for labelling products within a retail display.
- Establish the availability of space and other resources required for setting up a retail display.
- Prepare a designated display area for use in a retail environment, ensuring it is clean and safe.
- Set up an engaging and visually appealing display of stock in a retail environment.
- Label the displayed stock accurately and in accordance with legal requirements.
- Dismantle a retail display safely and efficiently, storing stock appropriately.
Dress visual merchandising displays to attract customersReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the purpose of visual merchandising displays
- Understand how visual merchandising displays achieve their intended purposes
- Dress in-store displays and window displays
Enable customers to dispense motor fuel on a forecourtReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of remaining vigilant on a forecourt
- Authorise the self-service dispensing of motor fuel on a forecourt
- Monitor the self-service dispensing of motor fuel on a forecourt
Evaluate the effectiveness of visual merchandising displaysReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the types of evidence used to evaluate the effectiveness of visual merchandising displays
- Gather information about customers' responses to visual merchandising displays
- Analyse information from customers' responses to evaluate the effectiveness of visual merchandising displays
Finish bake-off food products in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the baking and cooling processes that apply to bake-off food products
- Know the legal and organisational requirements that apply to bake-off products
- Finish the baking process of bake-off products in a retail environment
Finish meat products by hand in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Check the suitability of meat products for finishing in a retail environment
- Organise own work area and equipment for finishing meat products in a retail environment
- Achieve meat product yield and finish in a retail environment
Follow guidelines for planning and preparing visual merchandising displaysReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of visual merchandising displays and design briefs
- Understand the selection of approaches and effects in visual merchandising displays
- Understand the sourcing of merchandise and props to be featured in visual merchandising displays
- Plan visual merchandising displays to fulfil a design brief
- Source merchandise and props to be featured in visual merchandising displays
Follow point-of-sale procedures for age-restricted products in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Know about legislation relating to the retail sale of age-restricted products
- Understand the importance of maintaining customer goodwill when requesting proof of age
- Follow point-of-sale procedures for age-restricted products in a retail environment
Give customers a positive impression of yourself and your organisation.Real unit · Training Qualifications UK Ltd
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Glaze, coat or decorate bake-off products for sale in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Know the legal and organisational requirements that apply when glazing, coating and decorating bake-off products in a retail environment
- Glaze, coat and decorate bake-off products in a retail environment
Hand-divide, mould and shape fermented doughReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Hand-divide fermented dough to specifications and instructions
- Hand-mould and shape fermented dough
Hand-process fish in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand safe working practices in relation to hand-processing fish
- Understand the relationship between the anatomy of fish and the way fish are hand-processed
- Hand-process fish
- Maintain own work area in a condition fit for hand-processing fish
Help customers to apply for a retail store’s credit card and associated insurance productsReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the legal requirements relating to informing customers about insurance products associated with a retail store’s credit card
- Understand the importance of helping customers to understand the implications of applying for a retail store’s credit card and associated insurance products
- Understand the legal requirements relating to helping customers to apply for the store’s credit card and associated insurance products
- Offer customers insurance products associated with the store’s credit card
- Help customers to apply for a retail store’s credit card and associated
Help customers to choose alcoholic beverages in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand legislation relating to the sale of alcoholic beverages in a retail environment
- Understand the characteristics of different alcoholic beverages
- Comply with legal requirements when helping customers choose alcoholic beverages in a retail environment
- Help customers to choose alcoholic beverages in a retail environment
Help customers to choose delicatessen products in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Find out what customers are looking for at the delicatessen counter
- Suggest delicatessen products that meet customer needs
Help customers to choose products in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of focusing on the individual customer’s requirements
- Know how sales are confirmed with the customer and closed
- Find out what products customers may be interested in buying
- Help customers to choose the products that best meet their needs
- Close sales
Help customers to choose specialist products in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand commercial awareness in relation to the organisation, its target market and product offer
- Understand the specialist products within own area of responsibility
- Initiate and develop a rapport with customers
- Match specialist products to individual customer requirements
- Maintain own product knowledge and expertise in relation to specialist products
Identify and report the presence of pests, diseases and disordersReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Identify and report the presence of pests, diseases and disorders
- Work safely and minimise environmental damage
- Identify and report the presence of pests, diseases and disorders
- Know relevant health and safety legislation and environmental good practice
Keep stock on sale at required levels in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the relationship between stock levels and demand for stock
- Understand the relationship between stock levels and the quality of stock on sale
- Check the level of stock on sale in a retail environment
- Replenish stock on sale in a retail environment
Load orders for despatch from a retail store to customersReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Know why it is important to work safely in the loading area
- Know how own working practices contribute to an efficient delivery service
- Keep loading facilities and equipment in a usable condition
- Ensure that orders are ready for loading
- Load orders into delivery vehicles
Maintain food safety while working with food in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Know how own personal hygiene and behaviour contribute to food safety in a retail environment
- Deal with indicators of potential food safety hazards in a retail environment
- Keep self and clothes clean while working with food in a retail environment
- Deal with indicators of potential food safety hazards in a retail environment
Maintain food safety while working with food in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Know how food in a retail environment can become unsafe for consumers
- Know the routine working practices that contribute to food safety in a retail environment
- Maintain own work area in a safe condition for working with food
- Work with food in a way that keeps it safe for customers
- Record the condition of food
Maintain moisture levels for crops or plantsReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Know why it is important to maintain moisture for crops and plants
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Select, use and maintain equipment
- Maintain moisture levels for crops and plants
- Work safely and minimise environmental damage
Maintain the availability of goods on display in a retail environment to promote salesReal unit · Training Qualifications UK Ltd
You'll gain knowledge of how product display and placement influence consumer behaviour and sales. The unit covers legal and organisational requirements, staff organisation for displays, evaluation of display effectiveness, and maintaining stock quantity and quality.
What you'll be able to do
- Understand how the effective display of goods can promote sales and increase revenue in a retail environment
- Understand the legal and organisational requirements for displaying goods, including health and safety regulations and company policies
- Organise staff effectively to display goods for retail sale, ensuring efficient use of resources and adherence to display plans
- Evaluate the effectiveness of displays by analysing sales data and customer feedback to identify areas for improvement
- Maintain the required quantity and quality of goods on display, replenishing stock and removing damaged or expired items promptly
Make props and decorate fixtures and panels for visual merchandising displaysReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the purpose of props within visual merchandising displays
- Specify requirements for visual merchandising props
- Make props for use in visual merchandising displays
- Decorate fixtures and panels for visual merchandising displays
Manage budgets for visual merchandising projectsReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of controlling expenditure on visual merchandising projects
- Understand the concept of ‘value for money’ when managing visual merchandising projects
- Agree costs with decision makers for visual merchandising projects
- Control costs for visual merchandising projects
- Keep colleagues informed on expenditure on visual merchandising projects
Manage staff to receive goods in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Manage staff to receive and check incoming deliveries of goods in a retail environment
Manage the payment transaction process in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Monitor payment transaction processing in a retail environment
- Manage the operation of payment points in a retail environment
Manage the prevention of wastage and loss in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the purpose of loss-control and stock-taking systems
- Monitor own work area security in a retail environment
- Promote security consciousness to colleagues
- Investigate loss of stock, equipment, cash and cash equivalents
- Take measures to prevent wastage and loss
Manage the use of signage and graphics in visual merchandising displaysReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how signage and graphics are used in visual merchandising displays
- Understand the importance of complying with legal requirements relating to the use of signage and graphics in visual merchandising
- Understand the importance of monitoring the use of signage and graphics in visual merchandising displays
- Understand the importance of monitoring the use of signage and graphics in visual merchandising displays
- Source the signage and graphics needed for visual merchandising displays
- Co-ordinate the use of signage and graphics in visual merchandising displays
- Be
Merchandise plants and other relevant productsReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Merchandise plants and other products
- Merchandise plants and other products
- Maintain the condition of plants for sale
- Maintain plants ready for sale
Monitor and help improve food safety in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the principles of food safety management that apply to a retail environment
- Monitor critical control points in a retail environment
- Deal with problems identified when monitoring critical control points in a retail environment
- Ensure that staff perform to the standard required for food safety in a retail environment
- Evaluate the nature and impact of factors or issues that may affect the safety of food in a retail environment
- Contribute to improving food safety in a retail environment
Monitor and maintain health and safety in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand own role in controlling risks to health and safety in a retail environment
- Understand own responsibility for implementing accident and emergency procedures in a retail environment
- Control risks to health and safety in a retail environment
- Conduct risk assessments in a retail environment
- Implement accident and emergency procedures in a retail environment
Monitor and support secure payment point use during trading hoursReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the data security risks associated with payment point use
- Monitor and support secure payment point use during trading hours
Operate a customer record card system on a beauty counter in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how to maintain the customer record card system in a retail environment
- Set up record cards for customers at a beauty counter in a retail environment
- Use the record card system to recognise opportunities for increasing sales at a beauty counter in a retail environment
Order and position signage and graphics for visual merchandising displaysReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of signage and graphics within visual merchandising
- Source signage and graphics to meet visual merchandising needs
- Position signage and graphics to support visual merchandising
Organise and monitor the storage of stock in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the causes and prevention of stock loss within storage systems
- Understand the legal and organisational requirements for storing stock
- Organise the use of storage facilities in a retail environment
- Monitor the storage and care of stock in a retail environment
Organise own work to meet a dough production schedule in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of maintaining health and safety and food safety during dough production
- Understand why efficient and effective dough production is important to the organisation and its customers
- Organise own work to meet a dough production schedule in a retail environment
Pick products in a retail environment to fulfil customer ordersReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Organise own work to pick orders within a retail environment
- Pick products in a retail environment to meet customer requirements
- Prepare picked orders for collection or despatch from a retail environment
Place goods and materials into storage in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the requirements for storing goods and materials in a retail environment
- Know procedures for resolving problems with storage facilities and equipment
- Place goods and materials into storage in a retail environment
Portion delicatessen products to meet customer requirements in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Cut and weigh delicatessen products to meet customer requirements
- Wrap or package portioned delicatessen products for customers
- Maintain the display of a delicatessen counter
Prepare newspapers and magazines for return to merchandisersReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Plan own work to prepare newspapers and magazines for return to merchandisers
- Gather together newspapers and magazines for return to merchandisers
- Prepare batches of newspapers and magazines for return to merchandisers
- Complete the administration associated with magazine and newspaper returns
Process applications for credit agreements offered in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the legal aspects of offering credit agreements
- Understand legal aspects of processing credit agreement applications
- Process applications for credit agreements offered in a retail environment
Process customer orders for goods in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of customer service in relation to processing customers’ orders
- Understand the correct use of customer information in relation to processing customers’ orders
- Find out what customers want to order
- Check the availability of the goods customers want to order
- Process orders for customers
Process greengrocery products for sale in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Prepare greengrocery products for sale
- Replenish displays of greengrocery products
- Maintain the quality of greengrocery products on display
Process payments for purchases in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand legal and organisational requirements for processing payments in a retail environment
- Process payments for purchases in a retail environment
Process returned goods in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Know about rights and responsibilities in relation to returned goods
- Understand the importance of stock control systems
- Help retail customers who need to return goods
- Process returned goods
Produce staffing schedules to help a retail team to achieve its targetsReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the uses of and constraints upon the staffing schedules for a retail team
- Produce staffing schedules for a retail team
- Adjust staffing schedules to take account of changing operational needs and constraints
Promote a retail store’s credit card to customers in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of promoting a retail store’s credit card to both potential and existing holders of the card
- Promote a retail store’s credit card to customers in a retail environment
Promote food or drink products by offering samples to customersReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the business reasons for offering samples of food or drink to customers
- Set up attractive and hygienic displays of food or drink samples
- Interact with customers at a display of food or drink samples
- Dispose of food or drink samples in line with organisational procedures
Promote loyalty schemes to customers in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the benefits to the organisation of signing customers up to the organisation’s loyalty scheme
- Understand the importance of giving customers a good impression when promoting the organisation’s loyalty scheme
- Communicate to customers the features and benefits of the organisation’s loyalty scheme
- Gain customers’ commitment to the organisation’s loyalty scheme
Protect own and others’ health and safety when working in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how to promote health and safety in own workplace
- Understand own role in protecting own and others’ health and safety
- Deal with accidents and emergencies in a retail environment
- Protect own and others’ health and safety during day-to-day work activities
Provide National Lottery products to customersReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how the National Lottery operates
- Use the service terminal
- Communicate with customers concerning National Lottery products
- Process National Lottery prize payouts
Provide a bra fitting service in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand what a bra fitting session involves
- Know the features and benefits of different types of bra
- Understand how to prolong the life of a bra
- Know the arrangements for obtaining bras both in and out of stock
- Fit customers for bras
- Find potential customers for the bra fitting service
- Fit customer for bras
Provide a counter and takeaway serviceReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Serve customers at the counter
- Serve customers at the counter
- Maintain counter and service areas
- Maintain counter and service areas
Provide nutrients to crops or plantsReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Know how nutrient requirements vary and their method of application
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Provide nutrients to plants or crops
- Work safely and minimise environmental damage
- Select use and maintain equipment
Provide service to customers in a dressing room in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Use the dressing room facilities in a retail environment to create sales opportunities
- Take measures to minimise stock loss while serving customers in a dressing room in a retail environment
- Keep dressing room facilities in a retail environment ready for customer use
- Process unsold merchandise in a dressing room in a retail environment
Receive goods and materials into storage in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the importance of preparing for expected deliveries
- Understand own responsibility for handling goods and materials
- Prepare to receive deliveries in a retail environment
- Receive deliveries into storage in a retail environment
Reduce security risks in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Know about security risks that can arise in a retail environment
- Reduce security risks in a retail environment
Remove unwanted plant growth to maintain developmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Know the different types of unwanted plant growth
- Maintain plant development
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Select, use and maintain equipment
- Identify unwanted plant growth
- Remove unwanted plant growth
- Work safely and minimise environmental damage
Select, weigh and measure bakery ingredientsReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Check quantities of ingredients
- Select ingredients
- Weigh and measure ingredients
Sort donated goods for resale or recycling in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Sort donated goods safely
- Sort donated goods for selling or recycling
Source required goods and services in a retail environmentReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand the role of suppliers when sourcing goods and services
- Source required goods and services
- Order goods and services
- Evaluate the performance of suppliers of stock for retail sale
Work effectively in a retail teamReal unit · Training Qualifications UK Ltd
What you'll be able to do
- Understand how to recognise discrimination, bullying and harassment in own workplace
- Work effectively in a retail team
- Improve own work performance in a retail team
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Advise customers on the fixing and care of tilesAssemble products for display in a retail environmentAssemble visual merchandising displaysAudit stock levels and stock inventories in a retail environmentCarry out promotional campaigns in a retail environmentCash up in a retail environmentCheck stock levels and sort out problems with stock levels in a retail environmentCheck the accuracy of records of hours worked by staff in a retail environment
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
TQUK Level 2 Diploma in Retail Skills (RQF)
- Control fuel dispensing and authorisation equipment
- Dispense fuel to customer requirements
- Promote the Training and Competence Scheme to users
Where this can lead
Loyalty Marketing Associate
Your journey starts here, learning the foundations of what makes customers stick around. Where you take it is up to you, but we'll give you the tools and opportunities to build a fantastic career in marketing.
See the whole journey →Opens the roleLoyalty Marketing AssociateOne of the jobs this qualification is a route intoSee the role →Opens the roleAssociate Loyalty CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleLoyalty Programme ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleGlobal Loyalty Programme SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Loyalty Programme ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleLead Loyalty StrategistOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 25 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Control fuel dispensing and authorisation equipmentDispense fuel to customer requirementsPromote the Training and Competence Scheme to users
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for TQUK Level 2 Diploma in Retail Skills (RQF)
82 units in this credential, in the order it lists them, awarded by Training Qualifications UK Ltd.
- Advise customers on the fixing and care of tiles
- Assemble products for display in a retail environment
- Assemble visual merchandising displays
- Audit stock levels and stock inventories in a retail environment
- Carry out promotional campaigns in a retail environment
- Cash up in a retail environment
and 76 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.