NOCN · RQF Level 3
NOCN Level 3 Certificate in Principles of Facilities Management
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits21
- Guided learning72 hours
- Units in this qualification26
Awarded by NOCN · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Delivering facilities management service in the workplaceReal unit · NOCN
What you'll be able to do
- Deliver service in the workplace
- Understand how to collect feedback and evaluate service delivery in the workplace
- Understand how to monitor the service delivery activity to ensure continuous improvement
Developing yourself and othersReal unit · NOCN
What you'll be able to do
- Identify development needs
- Develop self and others to achieve organisational objectives
Introduction to managing and maintaining property and assetsReal unit · NOCN
What you'll be able to do
- Understand the estate management function
- Understand premises and building services maintenance
Managing workplace projectsReal unit · NOCN
What you'll be able to do
- Manage a simple workplace project
- Understand the financial and non-financial implications of a workplace project
Solving problems and making decisionsReal unit · NOCN
What you'll be able to do
- Describe a problem, its nature, scope and impact
- Gather and interpret information to solve a problem
- Evaluate options to make a decision
- Plan, monitor and review the implementation and communication of decisions
Understand how to establish an effective teamReal unit · NOCN
What you'll be able to do
- Understand how to develop and maintain effective working relationships
- Understand how to build a team
Understand how to manage contracts and contractors in the workplaceReal unit · NOCN
What you'll be able to do
- Understand how contracts are managed in the workplace
- Understand how contractors can be managed in the workplace
Understanding and developing relationships in the workplaceReal unit · NOCN
What you'll be able to do
- Understand the needs and/or expectations of others
- Meet the needs and/or expectations of others
- Manage relationships where it is not possible to meet the needs and/or expectations of others
Understanding costs and budgets in an organisationReal unit · NOCN
What you'll be able to do
- Understand budgets within an organisation
- Understand costs within an organisation
Understanding facilities management within the context of an organisationReal unit · NOCN
What you'll be able to do
- Understand trends within facilities management
- Understand the importance of facilities management within the context of own organisation
- Set team and individual objectives that will ensure effective facilities management in own organisation
- Understand what external factors could affect facilities management within an organisation
- Raise the profile of facilities management in the organisation and local community
Understanding health and safety in the workplaceReal unit · NOCN
What you'll be able to do
- Understand the organisation’s policy and responsibilities for ensuring a safe and healthy working environment
- Understand own responsibilities for health and safety in the workplace
Understanding how to manage the efficient use of materials and equipmentReal unit · NOCN
What you'll be able to do
- Understand how material stocks are acquired, controlled and recorded in an organisation
- Understand the need for effective and efficient use of equipment
- Minimise waste in an organisation
Understanding how to motivate to improve performanceReal unit · NOCN
What you'll be able to do
- Understand the factors that influence motivation levels in the workplace
- Understand how a theory of motivation can be used to improve performance levels
Understanding incident management and disaster recovery in the workplaceReal unit · NOCN
What you'll be able to do
- Understand business risk management and potential threats to the organisation
- Understand how to reduce the impact of business interruption on people and the organisation
- Understand how to recover after a major incident has occurred in the workplace
Understanding innovation and change in an organisationReal unit · NOCN
What you'll be able to do
- Understand innovation and change in an organisation
- Understand how to plan, monitor and review the implementation and communication of innovation and change in an organisation
- Understand the effects of innovation and change on people and teams in an organisation
Understanding leadership in the management roleReal unit · NOCN
What you'll be able to do
- Understand the importance of leadership within the management role
- Understand management leadership styles
- Review own preferred leadership style and the potential impact in the workplace
Understanding organising and delegating in the workplaceReal unit · NOCN
What you'll be able to do
- Understand how to organise people to achieve objectives
- Understand how to delegate to achieve workplace objectives
Understanding performance managementReal unit · NOCN
What you'll be able to do
- Understand the value of assessing performance to meet organisational and individual needs
- Manage performance of individuals in the team
- Understand the value of feedback in the workplace
- Manage underperformance in the workplace
Understanding procurement and supplier management in the workplaceReal unit · NOCN
What you'll be able to do
- Understand procurement in own organisation
- Understand how specialists and suppliers are identified and managed in own organisation
Understanding recruitment and selection of new staff in the workplaceReal unit · NOCN
What you'll be able to do
- Plan to recruit and select new staff in the workplace
- Select the right person
Understanding security measures in the workplaceReal unit · NOCN
What you'll be able to do
- Understand security measures in the workplace and associated legislation
- Understand whether the prescribed security measures are effective in the organisation
- Identify improvements to existing security measures
Understanding support services operations in an organisationReal unit · NOCN
What you'll be able to do
- Understand the range of support services required by the organisation and the legislation that impacts on these services
- Understand what support services are and how they are currently being provided and delivered
- Understand the options of delivering support services
Understanding sustainability and environmental issues in an organisationReal unit · NOCN
What you'll be able to do
- Understand sustainability and corporate social responsibility
- Understand environmental issues affecting the organisation and how these issues can be managed
- Understand the constraints and opportunities of an organisation’s building(s) in being environmentally friendly
Understanding the induction of new staff in the workplaceReal unit · NOCN
What you'll be able to do
- Understand the induction process
- Understand the effectiveness of an induction process
Understanding the need for effective management of space within own organisationReal unit · NOCN
What you'll be able to do
- Understand the principles that guide and the legislation that impacts on the planning and management of space
- Understand how to plan accommodation changes
- Understand optimisation of space utilisation
Understanding utility services and energy efficiency in the workplaceReal unit · NOCN
What you'll be able to do
- Understand own organisation’s utility services requirements
- Understand the efficiency of own organisation’s energy consumption
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Deliver facilities management through people
- Develop productive working relationships with others when delivering facilities management services
- Develop, promote and market facilities management services
- Establish and confirm the security requirements to meet the organisation’s business objectives
- Manage disaster recovery plans to achieve business continuity
- Manage service providers for residential blocks
- Manage the effectiveness of security provision within the organisation
- Oversee the Implementation of Security Measures
Where this can lead
Regional Facilities Manager
Your journey here as a Lead Building Services Coordinator is just the beginning. We're committed to helping you grow, whether that's into senior leadership, a specialist technical role, or even exploring opportunities outside our immediate sector. We believe in building careers, not just filling jobs. The future is yours to shape, and we'll be here to support you every step of the way.
See the whole journey →Showing 2 roles, drawn from 5 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NOCN Level 3 Certificate in Principles of Facilities Management
26 units in this credential, in the order it lists them, awarded by NOCN.
- Delivering facilities management service in the workplace
- Developing yourself and others
- Introduction to managing and maintaining property and assets
- Managing workplace projects
- Solving problems and making decisions
- Understand how to establish an effective team
and 20 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.