NOCN · RQF Level 1
NOCN Level 1 Certificate in Exploring a Career in Facilities Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 1
- Total credits16
- Guided learning133 hours
- Units in this qualification14
Awarded by NOCN · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carrying Out Maintenance and Minor RepairsReal unit · NOCN
What you'll be able to do
- Comply with relevant Health and Safety legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when carrying out maintenance and minor repairs.
- Know the tools and materials commonly used in carrying out maintenance and minor repairs.
- Prepare to carry out maintenance and minor repairs.
- Carry out maintenance and minor repairs.
- Prepare to carry out maintenance and minor repairs.
- Carry out maintenance and minor repairs.
- Clean and store tools and materials after use.
Clean External Surfaces and AreasReal unit · NOCN
What you'll be able to do
- Comply with relevant Health and Safety legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when cleaning external surfaces and areas.
- Safely use different cleaning chemicals.
- Prepare to clean external surfaces and areas.
- Prepare to clean external surfaces and areas.
- Clean external surfaces and areas.
- Clean external surfaces and areas.
- Complete the cleaning process.
Clean Internal Surfaces and AreasReal unit · NOCN
What you'll be able to do
- Comply with relevant Health and Safety legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when cleaning internal surfaces and areas.
- Prepare to clean internal surfaces and areas.
- Prepare to clean internal surfaces and areas.
- Clean internal surfaces.
- Clean internal surfaces and areas.
- Complete the cleaning process.
Cleaning and Servicing a Range of Housekeeping AreasReal unit · NOCN
What you'll be able to do
- Clean and service toilet and bathroom areas
- Understand how to clean and service toilet and bathroom areas
- Clean and service furnished areas
- Understand how to clean and service furnished areas
- Dispose of waste
- Dispose of waste
Cleaning of interiors and washroomsReal unit · NOCN
What you'll be able to do
- Prepare for cleaning of interiors and washrooms
- Carry out cleaning of interiors and washrooms
- Check cleaning and resources, dispose of waste and return equipment and items
Dealing with Routine and Non-routine WasteReal unit · NOCN
What you'll be able to do
- Handle routine waste.
- Handle and label non-routine waste.
- Handle hazardous and suspicious items.
- Deal with waste containers.
- Handle routine waste safely.
- Handle and label non-routine waste safely.
- Deal with waste containers.
Deep clean equipment in premises and facilitiesReal unit · NOCN
What you'll be able to do
- Understand how to prepare for deep clean equipment and surfaces
- Understand how to deep clean equipment and surfaces
- Understand how to restore the deep clean area
- Prepare to deep clean equipment and surfaces
- Undertake deep cleaning of equipment and surfaces
- Restore the work area for use
Health and Safety and Welfare in Facilities ServicesReal unit · NOCN
What you'll be able to do
- Know the causes of accidents in the facilities services industry.
- Know about hazards and safety signs in a facilities services environment.
- Minimise the risk of hazards.
- Know about the different types of fire extinguishers and when to use them.
- Know about Health And Safety At Work Act (HASAWA) and Control Of Substances Hazardous to Health (COSHH) legislation.
Introduction to Careers in Facilities ServicesReal unit · NOCN
What you'll be able to do
- Know about career opportunities in facilities services.
- Understand how career choices can impact upon an individual’s lifestyle.
- Work responsibly with others.
Maintain Grounds of Premises and FacilitiesReal unit · NOCN
What you'll be able to do
- Comply with relevant Health and Safety legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when maintaining grounds of premises and facilities.
- Know the tools and materials commonly used in maintaining grounds of premises and facilities.
- Prepare for maintaining grounds of premises and facilities.
- Know how and why to remove debris litter from the area.
- Remove any unwanted debris and litter as instructed.
- Clean and store tools and materials after use.
Maintaining Electrical and Plumbing ServicesReal unit · NOCN
What you'll be able to do
- Comply with relevant Health and Safety legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when maintaining electrical and plumbing services.
- Know the tools and materials commonly used in maintaining plumbing and electrical services.
- Prepare for maintaining plumbing and electrical services.
- Prepare for maintaining plumbing and electrical services.
- Carry out basic electrical and plumbing maintenance.
- Carry out basic electrical and plumbing maintenance according to instructi
Perform Street Cleansing Manually and MechanicallyReal unit · NOCN
What you'll be able to do
- Comply with relevant Health and Safety legislation, statutory regulations, official guidance, organisational procedures and manufacturer’s information when performing street cleansing, both manually and mechanically.
- Remove litter, detritus and debris from grounds.
- Operate vehicles, equipment and machinery for mechanical street cleansing.
- Collect waste.
- Dispose of collected waste.
- Remove litter and detritus.
- Dispose of collected waste.
- Complete the cleaning process.
Providing Reception ServicesReal unit · NOCN
What you'll be able to do
- Know the purpose of reception services.
- Know the procedures to be followed when providing reception services.
- Achieve effective communication with visitors.
- Achieve effective communications with visitors.
- Provide a reception service.
- Know security procedures when handling mail or packages.
- Resolve, report or refer problems that may occur in handling mail or packages.
Working as a Porter or ConciergeReal unit · NOCN
What you'll be able to do
- Know what porter or concierge duties involve.
- Know the importance of high standards of personal presentation in dealing with customers as a porter or concierge.
- Know the importance of following organisational policy and procedures as a porter or concierge.
- Transport physical resources within the work area.
- Transport physical resources within the work area.
- Achieve effective communication with visitors.
- Achieve effective communications with visitors.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Carry out and complete clean
- Carry out cleaning work outside
- Carry out maintenance and minor repairs
- Clean and maintain internal surfaces and areas
- Deep clean premises and facilities
- Perform street cleansing by automated equipment
- Perform street cleansing using manually operated equipment
- Provide Reception Services Legacy
Where this can lead
Environmental Services Manager
Your journey here is what you make of it. We're committed to providing the opportunities and support for you to grow, whether you want to climb the management ladder or become an unparalleled technical expert. Show us your dedication, your drive, and your ability to keep things spotless, and the possibilities are wide open.
See the whole journey →Showing 2 roles, drawn from 4 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NOCN Level 1 Certificate in Exploring a Career in Facilities Services
14 units in this credential, in the order it lists them, awarded by NOCN.
- Carrying Out Maintenance and Minor Repairs
- Clean External Surfaces and Areas
- Clean Internal Surfaces and Areas
- Cleaning and Servicing a Range of Housekeeping Areas
- Cleaning of interiors and washrooms
- Dealing with Routine and Non-routine Waste
and 8 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.