FAQ Level 2 Certificate in Business Improvement Techniques

What you'll be able to do

• Know the principles of Total Productive Maintenance (TPM)
• Know the ways TPM can help improve the profitability of a business
• Know the ‘5 pillars’ of TPM, and who needs to be involved in its implementation
• Know what preparation is required prior to a TPM activity taking place
• Know the health and safety requirements for the area, and the resources required for a TPM activity
• Apply the practical steps of TPM
• Know the 6 major losses, their impact on a business, and how they can be eliminated
• Collect the information needed to calculate Overall Equipment Effectiveness (O

What you'll be able to do

• Know the principles of Flow Process Analysis, its benefits and use in a lean manufacturing environment
• Establish ‘value added’ and ‘non value added’ activities
• Know how Flow Process Analysis is applied to a part or process to help identify where waste or problem conditions occur
• Construct a flow analysis sheet to map the process
• Carry out a Flow Process Analysis on a chosen part, using appropriate tools and techniques
• Produce a visual representation of a process using appropriate mapping techniques
• Know the type of improvements that can be ma

What you'll be able to do

• Know the principles of ‘Set up reduction techniques’, and how it can improve business efficiency and profitability
• Critically evaluate the changes that have been made, or are being proposed, to the set up activity
• Know the role and application of standard operating procedures in sustaining improvements
• Know how effective process set up and changeover techniques can build effective team working in the workplace
• Know how effective process set up and changeover techniques fits in with other lean business principles
• Know why a machine, process or operation can be selected for the

What you'll be able to do

• Know when to use kanbans as part of a stock control, or a production control system
• Know the development of work flow, from traditional push, through visual pull to continuous flow systems
• Know the various types of visual triggers that are used as a means of visual communication
• Create stock control triggers
• Know how kanbans communicate the need for action
• Design and use a two bin system where the container acts as a trigger
• Use multiple containers to cope with high volumes or complex supply chains
• Know how kanbans are important parts of pull systems, K

What you'll be able to do

• Know what lead time is, and how it is used as an improvement tool in a lean business environment
• Identify the representative parts or processes that are suitable for the production of a lead time profile
• Know the type of information required to compile a draft outline of lead time profiles
• Create a lead time profile and frequency diagram for the part or processes that have been analysed
• Fully analyse the current practice in order to identify potential improvements
• Know the type of improvements that can be made to reduce lead time, with defined, quantifia

What you'll be able to do

• Know the different types of team roles, and how they contribute to effective team working
• Know how working relationships need to extend across appropriate work groups and departments
• Identify individual strengths and weaknesses, and how they contribute to the effectiveness
• Know how individuals behaviour and appearance may be perceived by others
• Know the importance of creating and maintaining effective working relationships
• Know the types of problems and difficulties that can occur within team working relationships, and how they can be resolved
• Know the importance of sharing kn

What you'll be able to do

• Know the importance and need to continuously improve productivity in the working environment
• Know the types of improvement that can be made as part of continuous improvement
• Know what is meant by the term ‘waste’ in business, and how it affects productivity
• Contribute to the elimination of ‘waste’ in a workplace
• Know what benchmarking is
• Know the potential benefits of benchmarking
• Identify the type of improvements that can be made in the workplace
• Know the ‘12’ steps to carrying out a continuous improvement activity
• Carry out a continuous improvement a

What you'll be able to do

• Know what a work environment is, and what is meant by an organised working environment
• Identify the benefits that can be achieved by having an organised working environment
• Know the methods and techniques for workplace organisation, and how they are used
• Know how the steps of workplace organisation are implemented
• Apply the first three steps of workplace organisation
• Know the fourth and fifth steps of workplace organisation in order to sustain and improve the workplace
• Carry out a tagging exercise
• Redeploy or dispose of non-essential items fr

What you'll be able to do

• Identify the selection of parts for improvement from within a chosen area or product range
• Know the type of information required to select representative parts within a chosen area or product range
• Group identified parts into appropriate part families
• Group parts based on part shape, part size, the material used to manufacture the part, and the manufacturing process
• Carry out an analysis
• Know the principles and process of carrying out an analysis
• Know the difference between ‘lead time’ and ‘cycle time’
• Know what is meant by the term ‘bill of

What you'll be able to do

• Know the types of problems that can affect a business, and the effects of unresolved problems on business performance
• Know the benefits of adopting a structured approach to problem solving
• Know the techniques available to help identify, contain, and resolve problems in the workplace
• Apply the appropriate problem solving technique to identify the root cause of a problem
• Know how the appropriate corrective actions are determined, selected, and implemented to resolve problems
• Know the tools and techniques available to prevent the recurrence of a problem
• Capture improv

What you'll be able to do

• Know what is meant by the term standardisation as applied to a business environment
• Know how standardisation can help to make an organisation more competitive
• Know what standard operating procedures are, and their benefits
• Know the areas within a business environment that standard operating procedures seek to address
• Know the key points that are included on a standard operation sheet, and the difference between a ‘main step’ and an ‘operation’
• Know the difference between ‘value added’ and ‘non value added’ activities
• Know the principles of motion economy and how this is incorporated into

What you'll be able to do

• Know what is meant by ‘visual management’, and the benefits that can be gained from having visual management systems in place
• Know how the principles and processes of visual management can be applied in the workplace
• Know the different forms of visual management, and to what part of the business they can be applied
• Display information, and key business and local performance measures
• Know the improvement actions and measurement techniques that will facilitate the deployment of a visual management system
• Employ an improvement action that requires a visual management s

What you'll be able to do

• Know the principal provisions of the Health and Safety at Work Act and other current legislation
• Know how current legislation affects health and safety issues in respect of employers, employees and the public
• Obtain information and relevant advice on the organisations health and safety policy
• Know the general safe working practices associated with operations in the workplace
• Know the types, causes, and consequences of workplace accidents and emergencies
• Know the procedures to be followed in the event of accidents, injuries, the evacuation of the premises, and dangerous occurr