NOCN Level 3 Diploma for the Debt Collection Industry

What you'll be able to do

• Understand why a debt recovery business needs to have appropriate compliance process systems in place.
• Understand how compliance process systems can safeguard against external complaints from regulatory bodies.
• Understand the key elements that impact on compliance process systems in relation to data protection required by legislation.
• Understand how compliance process systems can help a debt recovery organisation to identify any criminal or suspicious activities.
• Understand the impact of the Limitation Act on compliance process systems when dealing with Statute Barred Cases.

What you'll be able to do

• Understand the importance of back office administration on the debt collection function.
• Understand the principles of ‘recourse’ business processes and how this is administered.
• Understand the administration process in developing legally binding business contracts.
• Understand the back office administration process for managing an outsourced account.
• Understand how the back office administration process deals with identified hardship and vulnerable customers.

What you'll be able to do

• Understand the key principles of leading an effective team in a debt collection organisation.
• Understand the significance of managing professional working relationships with team members in the debt collection organisation.
• Understand the importance of delivering productive team communications.
• Understand how to monitor and improve a debt collection team and individual performance.
• Understand the importance of recognising when team members require further training or support.

What you'll be able to do

• Understand the scope of the legal framework that governs the Debt Collection Industry.
• Understand the regulatory environment and its impact on the Debt Collection Industry.
• Understand how to meet Debt Collection Industry standards and requirements.
• Understand the relationship between the regulatory environment and the customer.

What you'll be able to do

• Understand why a debt collection organisation may outsource a specific service.
• Understand the process for selecting the most appropriate third party supplier to fit the level of service required.
• Ensure that a third party supplier is fit for purpose prior to placement.
• Understand the post-contractual arrangements for managing third party performance.

What you'll be able to do

• Understand the diversity of the commercial debt collection sector.
• Understand the factors that influence the commercial debt marketplace.
• Understand the importance of identifying the decision maker in the payment process.
• Identify factors that impact on the commercial debt recovery process.
• Understand the litigation process that a commercial debt collection organisation can take to recover an outstanding debt.
• Understand why third party relationships within the commercial debt collection industry may be necessary.

What you'll be able to do

• Understand the diversity of the consumer debt collection sector.
• Obtain sufficient information to commence the consumer debt collection cycle in accordance with legislation.
• Identify legal proceedings that can be implemented to recover the debt from a consumer who may not pay their debts.
• Understand the importance of effective communications involved in the consumer debt recovery process to ensure compliance.
• Know why certain third party relationships within the consumer debt collection industry are necessary.
• Understand the impact that ‘Money Advice’ organisations have on the

What you'll be able to do

• Know how the debt sale and purchase financial industry originated in the UK.
• Understand the market conditions for selling and buying different types of debt.
• Understand the sale and purchase transaction process.
• Understand how pricing methodology is used for creating the right sale value for purchase.
• Understand factors that impact on the contractual obligations of selling debt.
• Understand post-sale contractual agreements of the seller and purchaser.

What you'll be able to do

• Understand the historical development of debt collection in the Utility Industry.
• Understand the primary mechanisms for billing and collections for each sector in the Utility Industry.
• Understand the key factors that influence the recovery of utility debt.
• Understand key factors that impact on the recovery of debt in the Utility Industry.

What you'll be able to do

• Understand how industry best practice can demonstrate compliance to statutory requirements.
• Know the different sources of trace related data that are available from credit and non-credit reference agencies.
• Apply different tracing methods and techniques commonly used in trace operations.
• Understand why a debt collection organisation may outsource its trace and investigation business requirements.

What you'll be able to do

• Understand the historical development of the Debt Collection Industry.
• Understand the primary businesses involved in debt recovery.
• Understand different techniques and collection methods used across the Debt Collection Industry.
• Understand the inherent challenges within the Debt Collection Industry.