City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 Diploma In Medical Administration
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits76
- Guided learning541 hours
- Units in this qualification43
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Administer financeReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand finance for administrators
- Administer finance
Administer human resource recordsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles and processes involved in the administration of human resource (HR) records
- Accurately and efficiently administer HR information in accordance with organisational procedures and legal requirements
Administer legal filesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the administration of legal files
- Maintain a legal file
- Close and archive a legal file
Administer the recruitment and selection processReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the recruitment and selection process
- Administer the recruitment process
- Administer the selection process
Analyse and present business dataReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the analysis and presentation of business data
- Analyse quantitative and qualitative business data
- Present the analysis of business data
Buddy a colleague to develop their skillsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to buddy a colleague
- Plan to buddy a colleague
- Support a buddy colleague carrying out work activities
Build legal case filesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to build legal case files
- Build case files
Collate and report dataReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to collate and report data
- Collate data
- Report data
Contribute to the development and implementation of an information systemReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the design and implementation of an information system
- Contribute to the development of an information system
- Contribute to the implementation of an information system
Contribute to the improvement of business performanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of resolving business problems
- Understand improvement techniques and processes
- Solve problems in business
- Contribute to the improvement of activities
Contribute to the organisation of an eventReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand event organisation
- Carry out pre-event actions
- Set up an event
- Carry out post-event actions
Create bespoke business documentsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to create bespoke business documents
- Design bespoke business documents
- Create bespoke business documents
Deliver a presentationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles underpinning the delivery of presentations
- Prepare to deliver a presentation
- Deliver a presentation
Develop a presentationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to develop a presentation
- Develop a presentation
Employee rights and responsibilitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role of organisations and industries
- Understand employers’ expectations and employees’ rights and obligations
Evaluate the provision of business travel or accommodationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the provision of business travel or accommodation arrangements
- Evaluate the quality of organisational business travel or accommodation arrangements
- Recommend improvements to organisational business travel or accommodation arrangements
Legal aspects of medical administrationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the organisational structure of healthcare in the UK
- Understand the role of the healthcare team in the community
- Understand current mental health legislation
- Understand how legal principles affects the patient, employees and the employer within the NHS
- Understand current workplace legislation
- Understand how to maintain and protect patient rights
Maintain and issue stationery and suppliesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the maintenance of stationery and supplies
- Maintain stocks of stationery and supplies
- Issue stock of stationery and supplies
Manage an office facilityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the management of an office facility
- Manage and maintain an office facility
Manage eventsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the management of an event
- Manage the planning of an event
- Manage an event
- Follow up an event
Manage legal case filesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the management of legal case files
- Manage case files
Manage personal and professional developmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify personal and professional development requirements
- Fulfil a personal and professional development plan
- Maintain the relevance of a personal and professional development plan
Managing communication in a medical environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Administer meetings in a medical environment
- Summarise and present information for use in a medical environment
- Design documentation for collecting information and data
- Produce correspondence
- Understand oral communication
Medical administrationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the role and responsibilities of the medical administrator
- Understand medical administrative procedures
- Understand the dynamics of the team
- Understand how to manage time and workload
- Understand how to manage and store information in the medical environment
- Understand the importance of continuous professional development
Medical principles for the administratorReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of Preventive Medicine
- Understand the principles of infection
- Understand the role and function of the Diagnostic Departments
- Understand the principles of medical ethics and medical etiquette
- Understand the principles regarding drugs used in medicine
- Understand the anatomy and physiology of the organs of the human body
Medical terminologyReal unit · City and Guilds of London Institute
What you'll be able to do
- Know the structure and meaning of medical word parts
- Know the meaning of medical terminology relating to the human body
- Know the meaning of medical terminology relating to medical specialities
- Know the meaning of pharmaceutical abbreviations
Medical word processingReal unit · City and Guilds of London Institute
What you'll be able to do
- Manage electronic files
- Use word processing functions to produce medical documents
- Use mail merge functions
- Proofread and correct errors in medical documents
- Print documents
Monitor information systemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how information systems are used
- Monitor information systems
Negotiate in a business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles underpinning negotiation
- Prepare for business negotiations
- Carry out business negotiations
Organise business travel or accommodationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the organisation of business travel or accommodation for others
- Research business travel or accommodation options for others
- Make business travel or accommodation arrangements for others
Prepare specifications for contractsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles supporting the preparation of specifications for contracts
- Prepare specifications for contracts
Prepare text from notes using touch typingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to create text from notes
- Produce text using touch typing
Prepare text from recorded audio instructionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the preparation of text from recorded notes
- Prepare text from recorded notes
Prepare text from shorthandReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to use shorthand to create text
- Use shorthand to prepare text
Produce business documentsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to prepare business documents
- Prepare business documents
- Distribute business documents
Produce minutes of meetingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to take minutes of meetings
- Take notes of meetings
- Produce minutes of meetings
Production of medical documents from recorded speechReal unit · City and Guilds of London Institute
What you'll be able to do
- Manage electronic files in a medical environment
- Interpret information from written instructions and recorded speech to produce professional medical documents
- Print medical documents
Provide administrative support for meetingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the administration of meetings
- Make administrative preparations for meetings
- Support the administration of meetings
Resolve administrative problemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles underpinning the resolution of administrative problems
- Identify administrative problems
- Resolve administrative problems
Store and retrieve informationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand information storage and retrieval
- Gather and store information
- Retrieve information
Support environmental sustainability in a business environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles supporting environmental sustainability in a business environment
- Implement best practice in environmental sustainability in a business environment
Work experience in a medical environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Communicate with other people in a medical environment
- Understand the medical organisation/setting in which they work
- Contribute to teamwork
- Follow organisational requirements
Working in the National Health ServiceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the structure of the NHS
- Understand primary and secondary care
- Understand community based social care
- Understand key workplace legislation regarding employment
- Understand the importance of personal development in the workplace
- Understand how to maintain health and safety in the workplace
- Understand how to maintain and protect the rights of the patient
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Occupational Health Assistant
Your journey here starts with getting the basics right, but where you take it is up to you. We're committed to supporting your growth, whether that's becoming a technical expert, moving into a leadership role, or even pursuing clinical qualifications. This is more than just a job; it's a foundation for a meaningful career in occupational health.
See the whole journey →Showing 6 roles, drawn from 13 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Diploma In Medical Administration
43 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Administer finance
- Administer human resource records
- Administer legal files
- Administer the recruitment and selection process
- Analyse and present business data
- Buddy a colleague to develop their skills
and 37 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.