The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Accuracy Rate on Regulatory Filings
The percentage of routine regulatory submissions (like licence renewals or basic reports) that are completed without errors or needing corrections from the agency.
Target · ≥98% accuracyIf you submit 50 licence renewal applications in a quarter, we'd expect no more than one to come back with a request for correction due to your error. Getting it right first time saves a ton of hassle.
Turnaround Time for Routine Regulatory Queries
How quickly you provide initial responses or complete straightforward research requests from internal teams.
Target · 80% of requests completed within 48 hoursA Sales team asks if a specific marketing claim is allowed. You'd typically get them a preliminary answer or point them to the right policy within two working days, letting them get on with their job.
Compliance Tracker Maintenance & Completeness
Ensuring all required data points in our compliance tracking systems are up-to-date, accurate, and reflect current regulatory status.
Target · 100% completeness and accuracy for assigned trackersYou're responsible for the 'State Licensure Tracker'. Every entry for every licence needs to be current, with renewal dates, status, and any specific conditions correctly recorded. No missing fields, ever.
Timely Completion of Assigned Submission Tasks
Hitting internal deadlines for your specific contributions to larger regulatory submissions.
Target · 100% of assigned tasks completed by deadlineFor a major FDA submission, you're tasked with compiling 10 specific appendices. You get all 10 to the Senior Specialist by the agreed-upon internal deadline, even if it means staying a bit late.
Quality of Initial Regulatory Analysis
How well your draft analyses of new regulations or guidance documents capture the key points, potential impacts, and relevant sections for our business.
- Your manager typically needs minimal edits to your initial drafts. Your summaries are clear, concise, and don't miss critical details. When you present your findings, people 'get it' quickly.
Proactive Issue Identification
Your ability to spot potential compliance issues or risks in business proposals or existing processes before they become bigger problems.
- You flag a potential HIPAA issue in a new data flow diagram before it's even fully designed. You bring up a new OIG advisory opinion in a team meeting, noting its relevance to a current project. You're not just waiting for problems to land on your desk.
Internal Client Feedback
How internal teams (like Product or Clinical Ops) perceive your responsiveness, helpfulness, and clarity when they come to you with questions.
- Teams tell your manager that you're easy to work with and that your advice is practical. They come back to you directly for follow-up questions, rather than escalating. You get 'thank you' emails, not complaints.
Contribution to Team Knowledge & Processes
How you help improve our internal legal processes or share what you've learned to make the whole team better.
- You suggest a better way to organise our shared regulatory research files. You create a simple checklist for a common task that others then use. You share a useful article or case study with the team, explaining why it matters to us.
