NCFE · RQF Level 5
NCFE Level 5 NVQ Diploma in Management (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits53
- Units in this qualification35
Awarded by NCFE · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NCFE registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Address performance problems affecting team membersReal unit · NCFE
What you'll be able to do
- Understand legal requirements, industry regulations, organisational policies and professional codes concerning performance.
- Identify performance problems of team members.
- Discuss performance problems with team members.
- Set a course of action to deal with identified problems with team members.
Analyse the market in which your organisation operatesReal unit · NCFE
What you'll be able to do
- Analyse customers’ needs.
- Analyse the market using research tools and techniques.
- Communicate research findings to inform managerial decisions.
Build, support and manage a teamReal unit · NCFE
What you'll be able to do
- Understand the purpose and required attributes of a team and select those that match the team’s requirements.
- Induct team members and communicate their roles and responsibilities.
- Understand how to support team development.
- Manage team performance and understand how to disband a team.
- Understand how to disband team.
Conduct a quality auditReal unit · NCFE
What you'll be able to do
- Understand quality management.
- Prepare to carry out a quality audit.
- Carry out a quality audit.
- Communicate results of a quality audit.
- Monitor corrective action and maintain records.
Develop a customer-focused organisationReal unit · NCFE
What you'll be able to do
- Develop and communicate a vision for customer-based values in own organisation.
- Develop success criteria and maintain a customer focus across an organisation.
- Monitor customer focus and identify areas for improvement across own organisation.
Develop and evaluate operational plans for own area of responsibilityReal unit · NCFE
What you'll be able to do
- Align objectives of own area of responsibility with those of own organisation.
- Implement operational plans in own area of responsibility.
- Monitor and evaluate operational plans in own area of responsibility.
Develop and implement a risk assessment plan in own area of responsibiltyReal unit · NCFE
What you'll be able to do
- Understand the legal requirements and personal responsibilities for health and safety within an organisation.
- Promote the importance of health and safety practices.
- Ensure that hazards and risks are identified and managed in own area of responsibility.
- Monitor and review health and safety performance and policy in own area of responsibility.
Develop and implement marketing plansReal unit · NCFE
What you'll be able to do
- Identify and prioritise marketing objectives for a defined area of responsibility within the organisation.
- Produce a comprehensive marketing strategy for a defined area of responsibility, aligned with organisational goals.
- Produce a detailed marketing plan for a defined area of responsibility, outlining specific actions and timelines.
- Implement the marketing plan effectively within the defined area of responsibility.
- Monitor the progress and performance of the implemented marketing plan.
- Evaluate the effectiveness of the marketing plan against pre-defined objectives and key performance indicators.
Developing collaborative relationships with other organisationsReal unit · NCFE
What you'll be able to do
- Identify potential collabourative opportunities with other organisations.
- Agree the strategic aims and objectives of collabouration.
- Agree methods and expected outcomes of collabouration.
- Instigate and sustain a collabourative relationship with another organisation.
- Review and evaluate the collabouration with another organisation.
Ensure compliance with legal, regulatory, ethical and social requirementsReal unit · NCFE
What you'll be able to do
- Monitor the operational compliance of procedures in meeting legal, regulatory, ethical and social requirements.
- Identify and make recommendations on areas of non-compliance with procedures for legal, regulatory, ethical and social requirements relating to own area of responsibility.
Establish risk management processes for an organisationReal unit · NCFE
What you'll be able to do
- Understand risk management within own area of responsibility.
- Establish a risk management process for an organisation.
- Allocate resources to enable risk management activities to take place.
- Communicate risk management processes across an organisation.
Examine staff turnover issues in own area of responsibilityReal unit · NCFE
What you'll be able to do
- Examine the reasons for, and impact of, staff turnover whilst maintaining confidentiality in own area of responsibility.
- Compare staff turnover rates across organisations.
- Understand how to turn unexpected staffing turnover into opportunities rather than threats.
Inform strategic decision-makingReal unit · NCFE
What you'll be able to do
- Understand an organisation’s environment to inform strategic decision-making.
- Evaluate the current strategic direction of an organisation.
- Use information to inform strategic decision-making.
Know how to follow disciplinary proceduresReal unit · NCFE
What you'll be able to do
- Understand performance expectations of an organisation.
- Identify and use communication methods to assess potential cases of misconduct or unsatisfactory performance.
- Know how to informally with cases of minor misconduct or unsatisfactory performance.
- Follow an organisation’s formal disciplinary procedure.
Lead innovation within an organisationReal unit · NCFE
What you'll be able to do
- Analyse an organisation’s current approach to innovation practice.
- Design an innovation process for an organisation and demonstrate its implications for long-term success.
- Support others in implementing innovative ideas.
- Review and improve the performance of the innovation process.
- Provide recognition for the innovative success.
Manage a budget for own area or activity of workReal unit · NCFE
What you'll be able to do
- Prepare a budget for own area of responsibility.
- Manage a budget.
- Review budget management performance.
Manage a programme of complementary projectsReal unit · NCFE
What you'll be able to do
- Understand principles, processes, tools and techniques of programme management.
- Develop a programme plan.
- Communicate programme aims and plans to project managers.
- Monitor project and programme progress.
- Evaluate a programme.
Manage a tendering processReal unit · NCFE
What you'll be able to do
- Understand tendering processes
- Draw up a specification for required products or services.
- Write an invitation to tender document and communicate it to prospective suppliers.
- Understand how to respond fairly to pre-tender queries.
- Evaluate received tenders.
- Select a supplier and provide post-tender feedback.
Manage health and safety across an organisationReal unit · NCFE
What you'll be able to do
- Understand an organisation’s responsibilities and liabilities in relation to health and safety.
- Promote health and safety across an organisation.
- Ensure that health and safety requirements are met across an organisation.
- Monitor, review and report on health and safety policy and practices.
Manage physical resourcesReal unit · NCFE
What you'll be able to do
- Understand the importance of sustainability when using physical resources.
- Identify resource requirements for own area of responsibility.
- Obtain required resources for own area of responsibility.
- Monitor and review the quality and usage of resources in own area of responsibility.
Manage product development and marketingReal unit · NCFE
What you'll be able to do
- Assess the extent to which existing products or services meet the identified needs of current and prospective customers within the organisation.
- Identify potential opportunities to enhance products or services to better fulfil customer requirements within the organisation.
- Implement identified opportunities to improve products or services to better fulfil customer requirements within the organisation.
- Co-ordinate the marketing activities and development processes for the organisation's products or services.
- Monitor the level of demand for the organisation's products or services.
- Adjust marketing strategies and activities in response to changes in demand for the organisation's products or services.
Manage risk in own area of responsibilityReal unit · NCFE
What you'll be able to do
- Undertake a risk evaluation for current and planned activities within own area of responsibility.
- Minimise the impact and likelihood of potential risks occurring in own area of responsibility.
- Communicate identified risks.
Manage the achievement of customer satisfactionReal unit · NCFE
What you'll be able to do
- Understand customer service standards required in own organisation.
- Implement sustainable processes for customer satisfaction.
- Manage and support colleagues in delivering customer service standards.
- Manage and develop culture in own organisation to support customer service standards.
- Monitor customer service levels for continuous improvement.
Manage the environmental impact of work activitiesReal unit · NCFE
What you'll be able to do
- Understand the legal requirements and environmental policies that impact on own area of responsibility.
- Understand how to assess the impact of work activities on the environment and how this can be minimised.
- Assess and report on the environmental impact of work activities in own area of responsibility.
- Organise work activities and resource use to minimise environmental impact.
- Promote ongoing improvement in environmental performance.
Managing grievance proceduresReal unit · NCFE
What you'll be able to do
- Understand how to prevent potential grievances.
- Understand an organisation’s grievance policy and procedure and deal with concerns raised by individuals informally.
- Understand how to follow grievance procedures.
Outsource organisational processesReal unit · NCFE
What you'll be able to do
- Identify non-core processes within an organisation.
- Evaluate the implications of outsourcing non-core processes.
- Select a vendor to outsource non-core processes to.
- Outsource non-core processes.
- Monitor and review the outsourcing of non-core processes.
Plan, allocate and monitor work in own area of responsibilityReal unit · NCFE
What you'll be able to do
- Produce a work plan for own area of responsibility.
- Allocate and agree responsibilities with team members.
- Monitor the progress and quality of work in own area of responsibility and provide feedback.
- Review and amend plans of work for own area of responsibility and communicate changes.
Prepare for and support quality auditsReal unit · NCFE
What you'll be able to do
- Understand the quality standards and procedures that apply to own area of responsibility.
- Monitor work in own area of responsibility against quality standards and procedures.
- Prepare for a quality audit in own area of responsibility.
- Discuss quality audit findings with the auditor.
- Complete agreed actions following a quality audit.
Promote equality of opportunity, diversity and inclusion across an organisationReal unit · NCFE
What you'll be able to do
- Understand the benefits of an inclusive and diverse workforce.
- Understand organisation’s responsibilities under equality legislation and relevant codes of practice.
- Benchmark equality, diversity and inclusion.
- Communicate equality, diversity and inclusion policy and procedures.
- Review effectiveness of equality, diversity and inclusion issues.
Promote the use of technology within an organisationReal unit · NCFE
What you'll be able to do
- Develop a strategy to promote the use of technology, in line with organisational values and customer needs.
- Implement a strategy for promoting technology across an organisation.
- Monitor and review the impact of an organisation’s technology strategy, in line with best practice.
Provide leadership and direction for own area of responsibilityReal unit · NCFE
What you'll be able to do
- Lead in own area of responsibility.
- Provide direction and set objectives in own area of responsibility.
- Communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Assess own leadership performance.
Recruit staff in own area of responsibilityReal unit · NCFE
What you'll be able to do
- Review human resource requirements to meet business objectives in own area of responsibility.
- Understand the importance of ensuring that recruitment and selection processes meet legal, regulatory, ethical and social requirements.
- Participate in the recruitment and selection process.
- Evaluate the recruitment and selection process and identify improvements for the future.
Support individuals to develop and take responsibility for their performanceReal unit · NCFE
What you'll be able to do
- Agree their performance development needs with an individual.
- Understand how to help an individual create a development plan.
- Support an individual in implementing their development plan.
- Evaluate an individual’s progress against a development plan and provide feedback for continual performance improvement.
Support the culture of an organisationReal unit · NCFE
What you'll be able to do
- Understand the concept of organisational culture.
- Agree values and objectives in support of an organisation’s culture.
- Monitor objectives and their effectiveness.
Support the management of redundancies in own area of responsibilityReal unit · NCFE
What you'll be able to do
- Understand how to follow redundancy policy within own area of responsibility.
- Communicate information on redundancies to those affected.
- Understand how to support those affected by redundancies.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Advise and guide your organisation on compliance matters
- Build and Manage Teams
- Build your organisation's understanding of its market and customers
- Communicate and implement your compliance policy within your organisation
- Compliance with Legal, Regulatory, Ethical, and Social Requirements
- Contribute to the procurement processes for the evaluation and selection of tenders
- Develop a Customer-Focused Organisation
- Develop a marketing plan
Where this can lead
Lead Innovation Strategist
Your journey as a Lead Innovation Strategist is about more than just a job; it's about building a career at the cutting edge of business. We're looking for someone who sees this role as a launchpad for significant impact, both within Zavmo and potentially beyond. The future is unwritten, and we want you to help us write it.
See the whole journey →Showing 6 roles, drawn from 799 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NCFE Level 5 NVQ Diploma in Management (QCF)
35 units in this credential, in the order it lists them, awarded by NCFE.
- Address performance problems affecting team members
- Analyse the market in which your organisation operates
- Build, support and manage a team
- Conduct a quality audit
- Develop a customer-focused organisation
- Develop and evaluate operational plans for own area of responsibility
and 29 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.