City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 Diploma in Probation Practice (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning120 hours
- Units in this qualification35
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assess individuals’ needs and plan activities to support positive behavioural changeReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles underpinning the assessment of individuals’ needs and the planning of activities to support positive behavioural change
- Assess individuals’ abilities and needs
- Plan agreed development activities for individuals
Assess individuals’ offending behaviour to plan provisionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin the assessment of risk associated with offending behaviour
- Assess information about the offending behaviour and circumstances of individuals, identifying risk and protective factors
- Agree a plan for future actions with the individual
Assess the risk of harm and the need for interventionReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand legal and organisational requirements related to risk assessment and intervention
- Understand the principles of assessing the risk of harm and the need for intervention
- Identify the risk of harm indicators
Assist victims, witnesses and survivors to manage the effects of their experienceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin assisting those affected by crime or anti-social behaviour
- Assist victims, witnesses and survivors to assess options for managing the effects of their experience
- Support victims, witnesses and survivors to manage their experience of crime or anti-social behaviour
Communicate effectively with people whilst maintaining the security of informationReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to communicate with people
- Understand how to maintain the security of information in communications with people
- Communicate with people
Conduct an assessment of risk in the workplaceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand relevant health and safety legislation
- Understand the principles of risk assessment
- Identify hazards in the workplace
- Assess the level of risk and recommend action
Contribute to the effectiveness of team workingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin effective team working
- Contribute to effective team working
- Contribute to the development of team working
Contribute to the prevention and management of abusive and aggressive behaviourReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how to prevent and manage abusive and aggressive behaviour
- Understand the forms, causes and effects of abusive and aggressive behaviour
- Deal with incidents of abusive and aggressive behaviour
- Contribute to minimising the risk of abusive and aggressive behaviour
Contribute to the protection of individuals from abuseReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand legal and organisational requirements in relation to the protection of individuals from abuse
- Contribute to the monitoring of individuals who are at risk of abuse
- Promote actions and support intended to reduce the effects of abusive behaviour
- Contribute to reducing the risk of abusive behaviour
Deliver accredited programmesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin the delivery of accredited programmes
- Prepare for the delivery of accredited programmes
- Implement the delivery of accredited programmes
- Contribute to the monitoring and evaluation of accredited programmes
Deliver interventions towards supporting victims at risk of serious harmReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legislative and organisational requirements for delivering interventions for victims at risk
- Understand the process of delivering interventions for victims at risk
- Plan interventions to support victims
- Implement interventions to support victims
Determine the concerns and priorities of communities in relation to safety, social inclusion and the prevention and reduction of crime and anti-social behaviourReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand causes and effects of crime and anti-social behaviour on communities
- Plan consultation exercises with communities about their concerns and priorities
- Consult with communities about their concerns and priorities
Develop effective working with staff from other agenciesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand relevant legal and organisational requirements when working with other agencies
- Understand the principles of effective working relationships with other agencies
- Develop effective working relationships with staff in other agencies
Develop own knowledge, skills and competenceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin maintaining and developing own knowledge, skills and competence
- Maintain and develop own knowledge, skills and competence
Develop proposals to inform sentencingReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand legal and organisational requirements relating to proposals for sentencing
- Develop proposals for sentencing
- Prepare reports to inform sentencing
Enable individuals to access services and facilitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin enabling individuals to access services and facilities
- Help individuals find out about services and facilities
- Discuss and agree with individuals the types of assistance they require in order to use services and facilities
Enable people to support victims, survivors and witnesses in managing the effects of their experienceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the legal and organisational requirements for providing support to victims, survivors and witnesses
- Understand the requirements for enabling people to support victims, survivors and witnesses in managing the effects of their experience
- Agree with people how they will support victims, survivors and witnesses in managing their experience
- Assist people as they support victims, survivors and witnesses in managing their experience
Exchange information at formal hearingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin exchanging information at formal hearings
- Exchange written information at formal hearings
- Make oral contributions at formal hearings
Facilitate individuals to understand and address their difficultiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the needs of individuals experiencing difficulties
- Facilitate individuals to understand their difficulties and identify options for change
- Facilitate individuals to take positive action to address their difficulties
Facilitate participants’ interaction within a restorative processReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand the factors affecting the facilitation of participants’ interaction within a restorative process
- Promote effective communications and involvement in the process
- Relay and share information as part of the indirect process
- Facilitate face to face meetings
- Monitor the process and agree the way forward
Help individuals address their offending behaviourReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand factors which can impact on offending behaviour
- Facilitate individuals to understand their offending behaviour
- Facilitate individuals to address their offending behaviour as part of their sentence plan
- Record and report details of the work undertaken with individuals aimed at facilitating positive change
Implement and monitor agreed outcomes from a restorative processReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand the factors affecting the implementation and monitoring of agreed outcomes from a restorative process
- Plan and confirm the actions to be undertaken
- Implement and monitor progress of the actions undertaken
Maintain contact with victims throughout the custody and release of offendersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin maintaining contact with victims throughout the custody and release of offenders
- Maintain contact with victims
- Consult with victims regarding the conditions of release of offenders
Manage integrated interventions to address the offending behaviour of individualsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin the management of integrated interventions and support
- Communicate with individuals about the interventions and support they need
- Plan integrated interventions and support to meet individuals’ needs and develop their strengths
- Review the effectiveness of integrated interventions and support
Obtain information relating to individuals’ offending behaviourReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin obtaining information relating to individuals’ offending behaviour
- Gather information about individuals and their offending behaviour and circumstances
- Obtain information from individuals about their offending behaviour
- Obtain and verify information about the individuals' offending behaviour
- Record and process information relating to the offending behaviour and circumstances of individuals
Prepare participants and agree an appropriate restorative processReal unit · City and Guilds of London Institute
What you'll be able to do
- Know and understand the factors affecting the preparation of participants and the agreement of appropriate restorative processes
- Identify and prepare participants
- Agree an appropriate choice of restorative process
Promote equality and value diversityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the key features of a culture which promotes equality and values diversity
- Understand the importance of promoting equality and valuing diversity for effective work in the sector
- Demonstrate behaviour appropriate to the promotion of equality and valuing of diversity
- Support others in the promotion of equality and valuing of diversity
Provide development activities for individualsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin the provision of development activities for individuals
- Prepare development activities for individuals
- Support individuals in activities
- Evaluate activities with other members of the team
Provide initial support to victims and witnessesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the factors that affect victims and witnesses and impact on their need for support
- Communicate effectively with victims and witnesses
- Provide initial support to victims and witnesses
- Assess the needs and wishes of victims and witnesses for further support
Provide services to those affected by someone else’s substance useReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin supporting those affected by someone else’s substance use
- Help those affected by someone else’s substance use to select support options
- Help those affected by someone else’s substance use to put options into practice and evaluate their effectiveness
Recognise indications of substance misuse and refer individuals to specialistsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand relevant legislation and organisational requirements
- Understand the principles of recognising indications of substance misuse
- Recognise indications of substance misuse
- Refer individuals with indications of substance misuse to specialists
Reinforce positive behaviour during relationships with individualsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand factors which contribute to anti-social behaviour
- Facilitate behavioural change using pro-social modelling
- Review the effectiveness of behaviour change with individuals
Supervise low to medium risk offenders serving sentences in the communityReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of supervising low to medium risk offenders serving sentences in the community
- Supervise low to medium risk offenders serving sentences in the community
- Monitor compliance with court orders and statutory licences of low to medium risk offenders serving sentences in the community
- Review the progress of low to medium risk offenders serving sentences in the community
Support individuals towards their resettlement in the community from a custodial environmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the requirements for supporting individuals towards their resettlement in the community from a custodial environment
- Understand how to work with individuals in the resettlement process
- Plan activities to prepare individuals for resettlement
- Monitor resettlement activities outside the custodial environment
- Support individuals preparing for resettlement
Support individuals who are substance usersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles that underpin supporting substance users
- Support individuals to adopt safe practices associated with substance use
- Support individuals when they have used substances
- Support individuals in reducing substance use
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Address problems identified with community safety and social inclusion
- Assess Risk of Harm and the Need for Intervention
- Assess individuals’ needs and plan agreed activities
- Assess offenders for risk factors and levels of risk associated with their behaviour
- Assess the need for intervention and present assessments of individuals’ needs and related risks
- Assess the risk of harm to individuals
- Assist victims, survivors and witnesses to manage the effects of their experience LEGACY
- Assist victims, survivors, witnesses and their associates to prepare for judicial and legal processes
Where this can lead
Risk Assessment Director
Your career path is really what you make it. We'll give you the tools and the opportunities, but your drive to learn, grow, and take on new challenges will ultimately shape where you go next. The world needs good risk professionals, and the opportunities are vast.
See the whole journey →Showing 2 roles, drawn from 3 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 Diploma in Probation Practice (QCF)
35 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Assess individuals’ needs and plan activities to support positive behavioural change
- Assess individuals’ offending behaviour to plan provision
- Assess the risk of harm and the need for intervention
- Assist victims, witnesses and survivors to manage the effects of their experience
- Communicate effectively with people whilst maintaining the security of information
- Conduct an assessment of risk in the workplace
and 29 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.