Open College Network Yorkshire and Humber Region trading as Certa · RQF Entry Level
Certa Entry Level Award in Work Preparation for the Service Industries (Entry 3)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Entry Level
- Total credits6
- Units in this qualification62
Awarded by Open College Network Yorkshire and Humber Region trading as Certa · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Open College Network Yorkshire and Humber Region trading as Certa registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Applying for a JobReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know different methods of applying for a job.
- Know why job application forms are used by employers.
- Complete a job application form.
Assist with Styling Men’s HairReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about some basic hair styling techniques for men.
- Assist in providing hair styling for men.
- Improve hair styling skills and knowledge.
Assist with Styling Women’s HairReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about some basic hair styling techniques for women.
- Assist in providing hair styling for women.
- Improve hair styling skills and knowledge.
Basic CookingReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Cook basic food items and dishes
Basic Food PreparationReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare food for cold presentation or cooking
Beauty CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about the main features of the face and skin
- Know about facial skin care techniques and products
- Know about make-up
- Know about beauty products
Being Security Conscious in a Retail EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know why it is important to keep own work area secure.
- Know security risks associated with a retail environment.
- Report security risks in a retail environment.
Building working relationships with colleaguesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know why it is important to get on well with colleagues.
- Work with employers and/or managers.
- Work with peers in the workplace.
CV WritingReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the purpose of a CV.
- Understand what a CV contains.
- Complete a CV.
Communication in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about ways of communicating.
- Know the methods used to communicate different types of information in the workplace.
- Use communication skills.
Customer CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the principles of good customer care.
- Provide good customer care.
- Communicate positively with customers.
- Understand the importance of keeping to organisational policies and practice.
Customer Service in the Hospitality IndustryReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the importance of good customer service in the hospitality industry
- Communicate with customers in a hospitality environment
- Know the importance of good personal presentation in the hospitality industry
Customer serviceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand why good customer service is important
- Understand customer needs and how own organisation tries to meet them
- Know ways to provide good customer service
- Provide good customer service
Dealing with Conflict in a WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about causes of conflict in a work situation.
- Know about how conflict in a work situation can be prevented.
- Know the types of behaviour that are unacceptable in a work situation.
Developing meeting skillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the format of a meeting.
- Prepare for meetings.
- Contribute to a meeting.
Displaying MerchandiseReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about keeping displays stocked.
- Know where stock is stored and how to move it safely to a display.
- Know about common types of in-store fixtures.
- Select goods for display.
- Display goods.
Exploring job opportunitiesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Identify suitable job opportunities
Food CommoditiesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know some main food commodities.
- Know where the main food commodities can be obtained.
- Know how the main food commodities should be stored.
Guest Services in the Hospitality IndustryReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Work as part of the guest services team.
- Communicate appropriately with customers.
Hairdressing: Introduction to Assisting a StylistReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Assist stylist with technical service
- Shampoo a client’s hair
Hairdressing: Introduction to Health and SafetyReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Comply with the health and safety requirements in a salon environment
- Maintain personal hygiene and appearance
Hand CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for a hand care treatment
- Provide hand care treatment
Handling Money in a Sales SituationReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Handle money securely and accurately in a sales situation, adhering to organisational procedures
- Know the purpose of a float and how it is used in managing cash transactions
- Take a cash payment from a customer, ensuring correct change is given
- Accurately calculate takings at the end of a sales period
Health and Safety and Food Hygiene in CateringReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the importance of health and safety in a catering environment.
- Know the importance of food safety in a catering environment.
- Keep self safe, clean and hygienic.
- Keep the work area clean and hygienic.
Health and Safety in a Practical EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the health and safety requirements relevant to their work environment.
- Know the procedure for dealing with accidents and emergencies in the work environment.
Improving own learning and performanceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Show an awareness of different ways of learning.
- Set realistic learning targets.
- Review own performance in meeting learning targets.
Interview SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare to be interviewed.
- Respond to the interviewer’s questions.
- Recognise effectiveness of own performance in an interview.
Introduction to CateringReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the structure and working patterns of the Catering sector.
- Know about different types of career opportunities available in the Catering sector.
- Develop and demonstrate an appropriate skill in the Catering sector.
Introduction to Enterprise SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand own strengths as an enterprising person and ways to improve enterprise skills.
- Understand the characteristics of a successful entrepreneur.
Introduction to Hairdressing and BeautyReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the structure and working patterns of the hairdressing and beauty sector.
- Know about different types of career opportunities available in the hairdressing and beauty sector.
- Develop and demonstrate an appropriate skill in the hairdressing and beauty sector.
Introduction to HospitalityReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the structure and working patterns of the Hospitality sector.
- Know about different types of career opportunities available in the Hospitality sector.
- Develop and demonstrate an appropriate skill in the Hospitality sector.
Introduction to RetailReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the structure and working patterns of the Retail sector.
- Know about different types of career opportunities available in the Retail sector.
- Develop and demonstrate an appropriate skill in the Retail sector.
Introduction to Warehousing and DistributionReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the structure and working patterns of the warehousing and distribution sector.
- Know about different types of career opportunities available in the warehousing and distribution sector.
- Develop and demonstrate an appropriate skill in the warehousing and distribution sector.
Introduction to handling stock in a retail environmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Unpack and move stock
- Store stock sfaely
- Fill up stock on display
Introduction to keeping the work area clean, tidy and safe in a retail environmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Clean work areas
- Dispose of waste and rubbish safely
- Ask for help in an accident or emergency
Introduction to looking after customers in a retail environmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Project positive impression of self/company to customers
- Communicate with customers
- Deal with customer enquiries
Making and Storing Baked ProductsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know preparation methods for baked products.
- Follow recipes for baked products.
- Store baked products.
Nail Art ApplicationReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for nail art techniques.
- Carry out nail art techniques.
Oral Presentation SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Plan an oral presentation.
- Give an oral presentation.
- Review the presentation.
Personal presentation in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know conventions for personal presentation in the workplace.
- Demonstrate appropriate personal presentation for the workplace.
Planning and reviewing learningReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Identify what they need to improve to help them achieve their goals
- Identify their targets and plan how to meet them
- Carry out their plan and review progress
Prepare and Cook Fish, Meat and PoultryReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about some common types of fish, meat and poultry.
- Prepare fish, meat and poultry.
- Cook fish, meat and poultry.
Prepare and Cook Fruit and VegetablesReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about some common fruit and vegetables.
- Know some common methods for preparing and cooking fruit and vegetables.
- Prepare and cook fruit and vegetables.
Preparing and Serving DrinksReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare and serve different drinks.
- Work in a drinks service area.
Presenting a Professional Image in a SalonReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Present a professional image in a salon environment.
- Communicate and behave in a salon environment.
- Communicate and behave in a salon environment.
Problem Solving Skills for WorkReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Recognise a problem in the place of work.
- Identify a solution to a problem in the place of work.
Recognising and Respecting Diversity in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Recognise that there are differences and similarities between people.
- Recognise key responsibilities in relation to promoting equality in the workplace.
- Recognise discrimination at work.
Recognising prejudice and discriminationReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Recognise discrimination and the impact on individuals and the workplace.
Responsible Work PracticeReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the requirements of the workplace.
- Understand the importance of positive attitudes and behaviours at work.
- Understand the importance of positive attitudes and behaviours at work.
Rights and responsibilities in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand that employees have rights in the workplace,
- Understand that employees have responsibilities in the workplace
Serving Food and DrinkReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Serve food and drink to customers
- Work as part of a food and drink service team
Shampoo and ConditioningReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for shampoo and conditioning.
- Shampoo, condition and towel dry hair.
Skin CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for basic skin care treatment
- Provide basic skin care treatment
Teamwork SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how roles and responsibilities can be allocated within a team.
- Understand how to contribute to a team discussion.
- Understand how to participate in a team activity.
- Review own contribution to the team.
Understand MenusReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know the key purpose of menus.
- Know the use of service items.
- Understand the make-up of dishes and dietary requirements.
Understanding Change in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand that organisations need to respond to change and new directions.
- Understand the impacts of change in the workplace.
Understanding Money at WorkReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand how to deal with money in a work context.
- Understand the need for security and confidentiality when handling other people’s money.
- Make purchases using different methods.
Understanding Opportunities in Work Based LearningReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Recognise work based learning.
- Identify learning opportunities in the work place.
Understanding Structures in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Understand the importance of organisational objectives and values.
- Understand the need for effective communication routes within an organisation.
- Recognise the way in which decisions are made in relation to organisational structure.
Using Kitchen EquipmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know about different types of kitchen equipment.
- Select and use kitchen equipment.
Work ExperienceReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Prepare for their work experience placement.
- Work appropriately in their role.
- Review their work experience placement.
Working in RetailReal unit · Open College Network Yorkshire and Humber Region trading as Certa
What you'll be able to do
- Know safety rules in a retail work place.
- Know types of equipment used in a retail work place.
- Use a piece of equipment safely in a retail work place.
- Communicate in a retail work place.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Distribution Clerk
Your journey starts here, learning the fundamental building blocks of operations. With dedication and a willingness to learn, you can build a really rewarding career in logistics and supply chain. We're excited to see where you take it.
See the whole journey →Showing 2 roles, drawn from 3 job records mapped to this qualification.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Certa Entry Level Award in Work Preparation for the Service Industries (Entry 3)
62 units in this credential, in the order it lists them, awarded by Open College Network Yorkshire and Humber Region trading as Certa.
- Applying for a Job
- Assist with Styling Men’s Hair
- Assist with Styling Women’s Hair
- Basic Cooking
- Basic Food Preparation
- Beauty Care
and 56 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.