Open College Network Yorkshire and Humber Region trading as Certa · RQF Level 1

Certa Level 1 Diploma in Work Preparation

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Level 1
  • Total credits39
  • Guided learning351 hours
  • Units in this qualification141

Awarded by Open College Network Yorkshire and Humber Region trading as Certa · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

These are the units Open College Network Yorkshire and Humber Region trading as Certa registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Applying for a JobReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand different methods of applying for jobs.
  • Complete a job application.
Assist with Feedstuffs for Small AnimalsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Assist with receiving and storing animal feed.
  • Assist with preparing feed for animals.
Assist with Maintaining PlantsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Assist with maintaining the health of plants.
  • Assist with controlling unwanted plants.
  • Work safely.
Assist with Planting and Establishing PlantsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Assist with carrying out planting.
  • Assist with any additional activities required to establish plants.
  • Work safely.
Basic Food Preparation and CookingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the principal methods of cooking
  • Prepare, cook and present simple dishe
Basic Visual LanguageReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the characteristics of basic visual language.
  • Know about drawing and painting techniques and materials.
  • Use tools and equipment.
  • Understand Health and Safety procedures.
  • Comment on own work.
Beauty CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about the main features of the face and skin.
  • Know about facial skin care techniques and products.
  • Know about make-up.
  • Know about beauty products.
Bricklaying SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for bricklaying.
  • Prepare bricks for laying.
  • Build a small wall in blocks.
  • Leave work area clean and tidy.
Building Working Relationships with ColleaguesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know why it is important to get on well with colleagues.
  • Work with employers and/or managers.
  • Work with peers in the workplace.
Building a Personal Career PortfolioReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about own skills, abilities, experience, knowledge and personal qualities
  • Build a portfolio of personal/educational information
  • Produce a Curriculum Vitae (CV)
  • Identify personal goals
CV WritingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the purpose of a CV.
  • Complete a CV in an appropriate format.
Carpentry Hand SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about hand tools used in carpentry
  • Use face and edge marks
  • Saw to a line
  • Plane timber
  • Use a chisel
Carry Out a Systematic Cycle CheckReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for carrying out a systematic cycle check and basic adjustments.
  • Carry out a systematic cycle check and basic adjustments.
  • Tidy up area after work.
Checking and Maintaining a Car’s Tyre Pressure and TreadReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Identify and use relevant tools and equipment.
  • Maintain road wheels and tyres on a motor vehicle.
Clearing and Weeding a GardenReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Apply enthusiasm and encouragement to the group and individuals.
  • Prepare for clearing and weeding a garden.
  • Clear and weed an area of a garden.
  • Tidy work area after clearing and weeding.
Communicating in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about ways of communicating.
  • Know the methods used to communicate different types of information in the workplace.
  • Use communication skills.
Constructing a One Brick Wide Wall Using Bricklaying SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for constructing a one brick wide wall.
  • Demonstrate skills and techniques used in constructing one brick wide walls.
  • Construct a one brick wide wall.
  • Leave work area clean and tidy.
Craft Workshop PracticeReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the principles and practices of workshop safety.
  • Select and use basic craft tools
  • Select and use a range of basic craft materials.
  • Follow given instructions.
Creative Craft SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the health and safety requirements when undertaking creative activity.
  • Develop ideas for creative activity.
  • Experiment with media using a sketchbook and/or journal.
  • Understand the importance of planning for activity.
  • Use materials and equipment within given contexts.
  • Use techniques to undertake activity within given contexts.
  • Reflect on own work.
Cultivating HerbsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about the use of herbs
  • Know about the factors to be considered in selecting herbs for a particular site
  • Cultivate herbs
Customer CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the principles of good customer care.
  • Provide good customer care.
  • Communicate positively with customers.
  • Communicate positively with customers.
  • Respond to customers in accordance with policies and procedures.
Customer Service in Travel and TourismReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Assist different types of customers.
  • Understand good customer service in travel and tourism.
  • Use customer service skills in a travel and tourism scenario.
Customer Service in the Hospitality IndustryReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the benefits of good customer service in the hospitality industry
  • Communicate with customers in the hospitality environment
  • Know the importance of good personal presentation in the hospitality industry
Dealing with Conflict in a WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand what can cause conflict in a work situation.
  • Understand how conflict in a work situation can be prevented.
  • Know the types of behaviour that are unacceptable in a work situation.
Dementia AwarenessReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the most common types of dementia
  • Know the signs and symptoms of common types of dementia
  • Know about good practice in caring for an individual with dementia
Design ProjectReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Source research material appropriate to the needs of the project.
  • Plan work to meet deadlines using time management skills.
  • Record ideas for project development.
  • Develop and complete design projects using appropriate materials and techniques.
  • Reflect on own work.
  • Understand health and safety procedures.
Design StyleReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the design characteristics of a given object or image.
  • Understand basic terminology relevant to design practice and history.
  • Recognise the key influences on the design of a given object or image.
  • Reflect on design style.
  • Record information and reflections on design style.
Desktop Publishing SoftwareReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Select and use appropriate designs and page layouts for publications.
  • Input and combine text and other information within publications.
  • Use desktop publishing software techniques to edit and format publications.
Developing SculptureReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Research information and ideas for sculpture.
  • Use materials, techniques and processes to develop ideas for sculpture.
  • Produce and present sculpture in response to a task/theme or given brief.
  • Review own work.
Developing Skills in Caring for Young ChildrenReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Wash/bathe babies and children.
  • Know the correct procedures to follow when feeding young children.
  • Know about children's clothing needs.
  • Respond to a baby/child’s need for sleep and rest.
Developing meeting skillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the purpose and format of meetings.
  • Prepare for meetings.
  • Contribute to a meeting.
Digital LifestyleReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about digital technology.
  • Know about digital audio.
  • Know about digital video.
  • Know about digital photography.
  • Know about career opportunities for those with digital technology experience.
Enterprise skillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the characteristics of successful entrepreneurs and how these are important in business situations
  • Understand own strengths as an enterprising person and ways to develop own enterprising characteristics
Environmental AwarenessReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the impact of humans on the environment.
  • Understand the implications of global warming.
  • Understand the importance of sustainable energy.
Environmental Awareness in ConstructionReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about environmental issues affecting the construction industry.
  • Know renewable technologies and energy conservation methods in buildings.
  • Know the importance of good waste management.
Environmental SustainabilityReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand why environmental sustainability is important.
  • Know about the ‘Three Rs’ of sustainability.
  • Know about the correct disposal of waste.
Equality and Diversity in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how recognising and respecting individual differences and diversity contributes to a positive environment in the workplace.
  • Understand key responsibilities in relation to promoting equality in the workplace.
  • Understand the importance of challenging discrimination at work.
Explore Acting SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Use acting skills in practical activities.
  • Develop a character for an acting role.
  • Use acting skills in a performance.
  • Know about and be able to demonstrate employability skills through participation in practical activities.
Exploring a Career in the Creative SectorReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Recognise career opportunities in the creative sector.
  • Identify future opportunities or goals.
  • Understand the value of CVs or portfolios for career development.
Exploring job opportunitiesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Identify suitable job opportunities
  • Identify steps for working towards getting a job
Food ServiceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know different types of food service
  • Work in a food service area according to instructions
Handling Cash PaymentsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the role of the sales assistant in the payment process.
  • Process cash payments.
  • Create a float and cash up.
  • Handle a cash payment.
Handling Telephone Calls from CustomersReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Greet customers calling on the telephone.
  • Deal with customers calling on the telephone.
  • Deals with communication problems whilst on the telephone.
Health and Safety in a Practical EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the Health and Safety requirements relevant to their work environment.
  • Recognise risks in their work environment.
HedgelayingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for hedgelaying.
  • Lay a hedge.
  • Understand the importance of maintaining laid hedges.
Identification Of Basic External And Internal Car PartsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the location of major engine and chassis components.
  • Know the major internal engine components.
  • Know the major cooling system components.
Imaging Software SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Obtain and manipulate images
  • Use imaging software tools to create, manipulate and edit images
Improve own Performance in a Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to improve own performance.
  • Understand a learning plan.
  • Improve own performance using feedback.
  • Use a learning plan.
Improving own learning and performanceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand different ways of learning.
  • Set realistic learning targets.
  • Review own performance in meeting learning targets.
Improvisation and Performance SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Devise performance structures through improvisation.
  • Use performance skills.
  • Understand the functions of a brief.
  • Contribute to a group performance.
Interview SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare to be interviewed.
  • Respond to questions in an interview.
  • Assess own performance in an interview.
Introduction to Building and ConstructionReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the Building and Construction industry.
  • Know about different types of career opportunities available in the Building and Construction industry.
  • Develop and demonstrate an appropriate skill in the Building and Construction industry.
Introduction to Business and AdministrationReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the Business and Administration sector.
  • Know about different types of career opportunities available in the Business and Administration sector.
  • Develop and demonstrate an appropriate skill in the Business and Administration sector.
Introduction to CateringReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the Catering sector.
  • Know about different types of career opportunities available in the Catering sector.
  • Develop and demonstrate an appropriate skill in the Catering sector.
Introduction to EngineeringReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the Engineering sector.
  • Know about different types of career opportunities available in the Engineering sector.
  • Develop and demonstrate an appropriate skill in the Engineering sector.
Introduction to Engineering Equipment and MaterialsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about engineering materials.
  • Use engineering tools.
Introduction to Film MakingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Apply film making styles
  • Use equipment to produce a film
  • Use film making vocabulary
Introduction to Food CommoditiesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the main food commodities.
  • Know where the main food commodities can be obtained.
  • Know how the main food commodities should be stored.
Introduction to Hairdressing and BeautyReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the Hairdressing and Beauty sector.
  • Know about different types of career opportunities available in the Hairdressing and Beauty sector.
  • Develop and demonstrate an appropriate skill in the Hairdressing and Beauty sector.
Introduction to Health and Social CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the Health and Social Care sector.
  • Know about different types of career opportunities available in Health and Social Care.
  • Develop and demonstrate an appropriate skill in Health and Social Care.
Introduction to HospitalityReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the Hospitality sector.
  • Know about different types of career opportunities available in the Hospitality sector.
  • Develop and demonstrate an appropriate skill in the Hospitality sector.
Introduction to Land Based IndustriesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of Land-Based Industries.
  • Know about different types of career opportunities available in Land-Based Industries.
  • Develop and demonstrate an appropriate skill in Land-Based Industries.
Introduction to Motorcycle MaintenanceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Work safely.
  • Know the main components of a motor cycle frame assembly.
  • Disassemble and reassemble major motor cycle components.
  • Know the purpose and operation of safety switches.
  • Carry out motor cycle maintenance procedures.
  • Understand environmental considerations in the disposal of waste products.
Introduction to Radio Production and InterviewingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand different types of radio programmes.
  • Know about the stories relevant for local radio.
  • Conduct an interview.
  • Understand different techniques used for radio.
  • Understand and be able to use sound recording equipment.
  • Understand relevant Health and Safety issues for radio production and interviewing.
Introduction to RetailReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the Retail sector.
  • Know about different types of career opportunities available in the Retail sector.
  • Develop and demonstrate an appropriate skill in the Retail sector.
Introduction to Travel and TourismReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the Travel and Tourism industry.
  • Know about different types of career opportunities available in the Travel and Tourism industry.
  • Develop and demonstrate an appropriate skill in the Travel and Tourism industry.
Introduction to Vehicle ValetingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Work safely.
  • Valet the exterior of vehicles.
  • Valet the interior of vehicles.
  • Valet an engine bay.
  • Inspect a valeted vehicle.
  • Dispose waste products in accordance with environmental guidance.
Introduction to Warehousing and DistributionReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the warehousing and distribution sector.
  • Know about different types of career opportunities available in the warehousing and distribution sector.
  • Develop and demonstrate an appropriate skill in the warehousing and distribution sector.
Introduction to the Creative IndustriesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the Creative Industries.
  • Know about different types of career opportunities available in the Creative Industries.
  • Develop and demonstrate an appropriate skill in the Creative Industries.
Introduction to the Hospitality IndustryReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure of the hospitality industry.
  • Know the career opportunities in the hospitality industry.
Introduction to the Information and Communication Technology SectorReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the Information and Communication Technology sector.
  • Know about different types of career opportunities available in the Information and Communication Technology sector.
  • Develop and demonstrate an appropriate skill in the Information and Communication Technology sector.
Introduction to the Leisure SectorReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure and working patterns of the leisure sector.
  • Know about different types of career opportunities available in the leisure sector.
  • Develop and demonstrate an appropriate skill in the leisure sector.
Jewellery MakingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Carry out jewellery making safely.
  • Record development of ideas for jewellery making.
  • Plan for jewellery making.
  • Use materials and equipment for jewellery making.
  • Use techniques for jewellery making.
Maintenance of Plumbing SystemsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the general maintenance requirements applicable to plumbing installations.
  • Carry out routine maintenance tasks on plumbing systems and components.
  • Leave work area clean and tidy.
Oral Presentation SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Plan an oral presentation.
  • Deliver an oral presentation to a familiar audience.
  • Review the presentation.
Outdoor Craft Skills Using Natural MaterialsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Use Health and Safety procedures in outdoor craft work for self and general public.
  • Carry out a craft project using outdoor materials.
  • Use a range of craft techniques.
  • Review own work.
PaintingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare a surface or canvas support for painting.
  • Use painting materials and equipment.
  • Use painting methods and techniques.
  • Understand Health and Safety.
Participating in Leisure ActivitiesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Demonstrate an understanding of various local leisure activities and how to access them.
  • Participate in a range of local leisure activities.
  • Recognise key benefits of participating in leisure activities.
  • Show an awareness of Health and Safety issues related to selected leisure activities.(C21 K1, K4, K7)
Personal presentation in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know conventions for personal presentation in the workplace.
  • Demonstrate appropriate personal presentation for the workplace.
Photography - Using a Camera and AccessoriesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Use a camera and relevant accessories to create images.
  • Transfer images from a camera for printing.
  • Understand relevant Health and Safety issues and procedures.
Photography – Using a TripodReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare and use a tripod with a camera.
  • Understand relevant Health and Safety issues and procedures.
Pipework SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the resources required to produce plastic pipework.
  • Produce plastic supply pipework.
  • Produce plastic waste pipework.
Plan and Review Own LearningReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Plan to meet learning targets.
  • Follow a plan to meet learning targets and improve performance.
  • Review own progress and achievements.
Planning a Healthy DietReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the principles and benefits of a healthy diet.
  • Know why it is important to understand an individual’s needs when planning their diet.
  • Plan a healthy diet for an individual.
Planning a Trip to a Visitor AttractionReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the suitability of visitor attractions for a given visitor
  • Plan and cost an itinerary for a day trip to a visitor attraction
  • Present the itinerary
Plastering TechniquesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for plastering.
  • Know skills and techniques used in plastering.
  • Plaster.
  • Leave work area clean and tidy.
Practical Skills for Dry Stone WallsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare foundations
  • Construct a wall
Preparing for Employment in Travel and TourismReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know employment opportunities in the UK travel and tourism industry.
  • Know skills and requirements for job roles in travel and tourism.
  • Plan for employment in travel and tourism.
Principles of the Movement and Handling of Small AnimalsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Move animals on a site in accordance with their needs.
  • Handle animals safely.
Produce Craft WorkReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Plan the production of craft work.
  • Produce craft work.
  • Review the craft making process.
Providing Customer Service in a Contact CentreReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the services provided by a contact centre.
  • Know about the differences between inbound and outbound calls to a contact centre.
  • Communicate with customers through a contact centre in accordance with organisational guidelines.
  • Deal with customer complaints in accordance with organisational guidelines.
Reception and Filing SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Carry out reception duties in an office environment.
  • Carry out basic filing in an office environment.
Recognising Leadership SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the characteristics of effective leadership.
  • Understand the skills required for effective leadership.
Recognising prejudice and discriminationReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how stereotyping people can lead to prejudice and discrimination.
  • Understand the impact of discriminatory behaviour on individuals and the workplace.
Remove and Replace a Cycle Rim Brake AssemblyReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for carrying out a systematic cycle check and basic adjustments.
  • Carry out removal and replacement of a cable operated rim brake assembly.
  • Tidy up area after work.
Repair a Cycle PunctureReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare to repair a cycle puncture.
  • Repair a cycle puncture.
  • Tidy up area after work.
Responsible Work PracticeReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the requirements of the workplace.
  • Understand the importance of positive attitudes and behaviours at work.
  • Understand the characteristics of appropriate work practice.
Rights and responsibilities in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand that employees have rights in the workplace
  • Understand that employees have responsibilities in the workplace
Routine Vehicle ChecksReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know vehicle systems and components that require routine checks.
  • Know the information and equipment required for vehicle maintenance checks.
  • Safely and correctly carry out vehicle checks.
Self ManagementReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the time and resources needed for given tasks.
  • Know what is meant by risk.
  • Face change.
Self-Management SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand self-management for work.
  • Demonstrate time management skills for work.
  • Assess own time management skills.
Skin CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for basic skin care treatment.
  • Provide basic skin care treatment.
Solving Problems in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the different types of problems they might encounter in the workplace.
  • Understand how problems can be solved.
Styling Men's HairReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for styling for men
  • Provide styling for men
Styling Women's HairReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for styling for women
  • Provide styling for women
Take part in Exercise and FitnessReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about different exercise and fitness facilities.
  • Take part in exercise and fitness safely.
  • Use skills in exercise and fitness activities.
  • Review own performance.
Teamwork SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how roles and responsibilities can be allocated within a team.
  • Understand how to contribute to a team discussion.
  • Understand how to participate in a team activity.
  • Review own contribution to the team.
The Principles of Care, Organisational Policies and the Role of the Care WorkerReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about the values that underpin the role of the Care Worker
  • Understand the responsibilities and boundaries of the Care Worker role
  • Know about the importance of effective communication in the Care Worker role
  • Know about the need for confidentiality in the role of a Care Worker
  • Know about organisational policies and procedures
  • Know about the role of the Care Worker in the support and supervisory process
The Role of Overseas Resort RepresentativesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the requirements of working as an overseas resort representative.
  • Know the components of a welcome meeting for a resort.
UK Travel and Tourism DestinationsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Use an atlas to locate and name UK geographical features and destinations.
  • Know tourist destinations in the UK.
  • Know what attracts tourists to UK tourism destinations.
Understand MenusReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the key purposes of menus.
  • Know the uses of service items.
  • Demonstrate knowledge of the items on a menu.
Understand how to introduce energy efficient measures to potential customersReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to plan the introduction of energy efficiency improvements.
  • Understand how to communicate energy efficiency priorities.
Understand the Range of Service Provision and Roles within Health and Social Care, Adults and Children and Young People, Early Years and ChildcareReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the range of service provision available in health and social care for adults and children and young people, early years and childcare.
  • Know the range and scope of roles within health and social care (adults and children and young people), early years and childcare.
Understanding Change in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand that organisations need to respond to change and new directions.
  • Understand the impacts of change in the workplace.
Understanding Child DevelopmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know how children grow and develop.
  • Understand some of the factors that affect children's growth and development.
  • Understand how to help children develop communication skills.
Understanding Ecology and ConservationReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the impact of plant and animal interaction on the environment.
  • Understand plant structures and their purpose(s).
  • Understand the basic principles of species evolution.
  • Understand eco-system development.
  • Understand an environmental issue.
  • Understand the need for plant and animal conservation.
Understanding Nutrition, Performance and Healthy EatingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand different food groups.
  • Understand the relationship between food and health.
  • Understand the basic principles of weight control.
  • Understand why a balanced diet is required to maximise performance.
  • Understand how to promote healthy eating.
Understanding Opportunities in Work Based Learning and ApprenticeshipsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Identify types of work based learning and apprenticeships.
  • Understand how to identify a relevant work based learning opportunity for own development.
Understanding PlayReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the role of play in a child's development.
  • Understand the purpose of play activities for children at different levels of development.
  • Understand the purpose of a play activity plan.
  • Know how stereotyping can affect children's participation in activities.
Understanding Structures in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the importance of organisational objectives and values.
  • Understand the need for effective communication routes within an organisation.
  • Recognise the way in which decisions are made in relation to organisational structure.
Understanding customer service in the retail sectorReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the importance of customer service to a retail business
  • Understand what gives customers a positive initial impression of a retail business and its staff
  • Understand how customer service is adapted to meet the needs of individual customers
  • Understand the importance of communication to the delivery of customer service
  • Understand a variety of customer complaints and problems
Understanding the business of retailReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how retail outlets differ in size and type
  • Understand the range of retail occupations
  • Understand the retail supply chain
  • Understand the contribution which the retail sector makes to the economy of the United Kingdom
  • Understand how customers’ concerns influence the products and services offered by retailers
Understanding the control, handling and replenishment of stock in a retail businessReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the principles of stock control
  • Understand how to move, handle and store stock
  • Understand procedures for replenishing stock
Understanding the retail selling processReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the selling process
  • Understand how to find out what the customer wants
  • Understand how product information can be used to promote sales
Use and Maintain Woodworking ToolsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Use tools safely.
  • Identify and use manual tools.
  • Maintain and store manual tools.
  • Identify and use electrical tools.
  • Maintain and store electrical tools.
Using Craft Activities with Children and Young PeopleReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the uses of craft activities.
  • Know appropriate craft techniques.
  • Recognise the safety factors in craft activities.
  • Plan a craft activity.
  • Carry out a craft activity
Using Floor and Wall Tiling TechniquesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the main tools and materials used in floor and wall tiling.
  • Prepare for floor and wall tiling.
  • Use tools, materials and techniques in floor and wall tiling.
  • Leave work area clean and tidy.
Using Kitchen EquipmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about different types of kitchen equipment
  • Use kitchen equipment safely and hygienically
Using Mobile IT DevicesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Set up the mobile device to meet needs.
  • Use applications and files on the mobile device.
  • Safely transfer data to and from the mobile device.
  • Maintain the performance of the mobile device.
Using Office Equipment in a Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Use office equipment in a business environment.
  • Use office equipment in a business environment.
Using Painting Skills for Interior Ceilings and WallsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for painting.
  • Use tools, materials and techniques for painting.
  • Leave work area clean and tidy.
Wallpapering SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Plan and prepare for the wallpapering task
  • Wallpaper
  • Maintain tools and the working area
Warehouse OperationsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to work safely in a warehouse environment.
  • Maintain the security and quality of goods in a warehouse environment.
  • Recycle waste in a warehouse environment.
  • Understand roles, responsibilities in a warehouse environment.
  • Process stock in a warehouse.
Work ExperienceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for their work experience placement.
  • Work appropriately in their role.
  • Review their work experience placement.
Work in a Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Work in ways which respect other people in the workplace.
  • Maintain security and confidentiality at work.
  • Keep waste to a minimum in a business environment.
Work with Other People in a Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Work with others.
  • Be able towork with others.
  • Communicate with others in a business environment.
  • Use feedback.
Working in ConstructionReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about the construction industry.
  • Know about job opportunities in construction.
  • Know about the skills and qualifications needed to work in construction.
  • Plan own learning and development in order to prepare for a career within the construction industry.
Working in CraftReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know different types of organisations in the craft industry.
  • Know job roles in the craft industry.
  • Know the skills and training required for jobs in craft.
  • Know about progression opportunities in the craft industry.
  • Know own skills and qualities relevant to craft.
  • Complete a C.V. for a specific job role in the craft industry.
Working in Sport and Active LeisureReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about the sport and active leisure sector.
  • Know about job opportunities in sport and active leisure.
  • Know about the skills and qualifications needed to work in the sport and active leisure sector.
  • Plan own learning and development in order to prepare for a career within sport and active leisure.
Working in a Customer Focused WayReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Be polite to customers.
  • Show consideration to customers.
Working in the Performing ArtsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know different types of organisations in the performing arts industry.
  • Know job roles in the performing arts industry.
  • Know the skills and training required for jobs in performing arts.
  • Know progression opportunities in performing arts.
  • Know own skills and qualities relevant to performing arts.
  • Complete a C.V. for a specific job role in the performing arts industry.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Applying for a JobAssist with Feedstuffs for Small AnimalsAssist with Maintaining PlantsAssist with Planting and Establishing PlantsBasic Food Preparation and CookingBasic Visual LanguageBeauty CareBricklaying Skills

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

Where this can lead

Warehouse Operations Associate

Your journey starts here, learning the fundamentals. Where you go next is really up to you and how much you want to learn and grow. We're here to support you every step of the way, whether you want to lead teams or become a technical specialist. It's an exciting industry with loads of opportunity, honestly.

See the whole journey →

Showing 6 roles, drawn from 20 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Help customers to choose and book travel servicesPaint the eye from life

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applying for a JobLevel 1

Applied to your work in any of these jobs

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for Certa Level 1 Diploma in Work Preparation

141 units in this credential, in the order it lists them, awarded by Open College Network Yorkshire and Humber Region trading as Certa.

  1. Applying for a Job
  2. Assist with Feedstuffs for Small Animals
  3. Assist with Maintaining Plants
  4. Assist with Planting and Establishing Plants
  5. Basic Food Preparation and Cooking
  6. Basic Visual Language

and 135 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.