Open College Network Yorkshire and Humber Region trading as Certa · RQF Level 2

Certa Level 2 Diploma in Work Preparation (QCF)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Level 2
  • Total credits39
  • Guided learning79 hours
  • Units in this qualification133

Awarded by Open College Network Yorkshire and Humber Region trading as Certa · on the Ofqual register

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What you’ll learn

What each unit actually teaches you to do

These are the units Open College Network Yorkshire and Humber Region trading as Certa registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Applying Make-upReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for make-up application.
  • Consult with a client prior to applying make-up.
  • Know contra-indications which restrict or prevent make-up application.
  • Apply make-up products safely and hygienically.
  • Understand the importance of completing records relating to application of make-up.
Applying for a JobReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand different methods of applying for a job.
  • Prepare a job application.
Build Brick and Block WallsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare for building work.
  • Carry out building work.
  • Tidy up work area.
Building a Personal Career PortfolioReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Recognise own skills, abilities, experience, knowledge and personal qualities.
  • Assess the potential of own skills, abilities, experience, knowledge and personal qualities for contributing towards the achievement of personal goals.
  • Build a portfolio of information to evidence achievements and qualities.
  • Produce a curriculum vitae (CV).
  • Identify personal goals and the actions required to achieve these.
  • Understand the value of a portfolio in personal, educational and career development.
Building working relationships with colleaguesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how people in the workplace depend on one another.
  • Understand how an individual’s behaviour affects other people at work.
  • Demonstrate positive behaviours that promote effective working with others.
Cognitive Development of ChildrenReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the nature/nurture debate with regard to intelligence
  • Understand theories of cognitive development
  • Understand how language develops
  • Understand experimental methods in relation to cognitive development
Combined Arts and CollaborationReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the reasons for combined arts and collabouration.
  • Understand what is required for interdisciplinary working.
  • Know what support is available for collabourative working on arts projects/ between art disciplines.
  • Know about the value/ purpose of combined arts and collabouration.
Common Plumbing PracticesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Use basic plumbing installation techniques.
  • Carry out basic plumbing maintenance.
  • Work safely and tidily.
Communicate in a Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Plan a communication.
  • Communicate in writing.
  • Communicate verbally.
  • Identify and agree ways of developing communication skills.
Communication in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about ways of communicating.
  • Know the methods used to communicate different types of information in the workplace.
  • Use communication skills.
Creative Craft SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand thehealth and safety requirements when undertaking creative activity.
  • Research and develop ideas for creative activity
  • Experiment with media using a sketchbook and/or journal.
  • Use a range of materials and equipment.
  • Understand techniques to undertake activity.
Cultivating HerbsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about herbs
  • Understand the factors to be considered in selecting herbs for a particular site
  • Cultivate a range of herbs
Customer CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the principles of good customer care.
  • Provide good customer care.
  • Communicate positively with customers.
  • Understand the importance of keeping to organisational policies and practice.
Cutting HairReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Consult with a client about cutting hair.
  • Understand factors that can affect cutting hair.
  • Use safe and effective methods of working when cutting hair.
  • Use hair cutting techniques to achieve a desired look.
Dealing with Conflict in a WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand what can cause conflict in a work situation.
  • Understand how conflict in a work situation can be prevented.
  • Know the types of behaviour that are unacceptable in a work situation.
  • Know own rights at work.
Dementia AwarenessReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand what dementia is.
  • Understand key features of the theoretical models of dementia.
  • Know the most common types of dementia and their causes.
  • Understand factors relating to an individual’s experience of dementia.
Design ProjectReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Source research material appropriate to the needs of the project.
  • Plan work to meet deadlines using time management skills.
  • Translate project ideas into final product.
  • Plan, develop and complete the design projects using appropriate materials and techniques.
  • Understand the need to reflect on own design work.
  • Understand Health and Safety issues.
Design StyleReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the major characteristics of design for a range of styles and/or movements.
  • Understand terminology relevant to design practice and history.
  • Understand the key issues influencing development in design styles.
  • Extend their critical awareness and design vocabulary.
  • Undertake research for design assignments.
Desktop Publishing Software SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Select and use appropriate designs and page layouts for publications
  • Input and combine text and other information within publications
  • Use desktop publishing software techniques to edit and format publications
Develop and Adapt Sculpture IdeasReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Develop sculpture ideas creatively
  • Adapt sculpture ideas
  • Know about safe working environments
Developing Brickwork Bonding SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the principles and purpose of bonding.
  • Prepare for constructing brick walls using bonding.
  • Demonstrate skills and techniques used in constructing brick walls using bonding.
  • Leave work area clean and tidy.
Developing Cooking SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Plan meals.
  • Understand a range of cooking equipment, including care and maintenance.
  • Use a variety of ingredients, basic cookery methods and equipment to produce dishes.
  • Understand the importance of health and safety requirements in the kitchen.
Developing Good Practice Skills for use in the KitchenReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Use a variety of measuring methods.
  • Understand the importance of health and safety requirements when working in a kitchen.
  • Apply the principles of food and personal hygiene.
  • Apply correct storage methods for food.
  • Organise and maintain the work area for food preparation.
  • Clear away safely and efficiently.
  • Use kitchen equipment correctly.
Developing woodwork jointing skillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to use common joints in construction.
  • Prepare for making joints.
  • Demonstrate skills and techniques used in making joints.
  • Leave work area clean and tidy.
Digital Imaging and PrintingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand digital imaging and printing.
  • Produce digital images and prints.
  • Understand photographic practice and health and safety procedures.
Discovering MusicReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about classical music.
  • Know about the main types of popular music.
  • Know about the production of sound in musical instruments.
  • Understand the basic principles of music theory and notation.
Electrical OperationsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know hand tools and materials used in carrying out electrical installation tasks.
  • Understand the important health, safety and welfare requirements associated with performing electrical installation operations.
  • Apply safe working practices to electrical installations.
Enterprise skillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the characteristics of successful entrepreneurs and how these are important in business situations.
  • Understand own strengths as an enterprising person and ways to develop own enterprising characteristics.
Environmental SustainabilityReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the principle causes of climate change.
  • Understand the impact of climate change.
  • Understand carbon footprints.
  • Interpret a carbon footprint.
  • Understand international and national environmental legislation.
Establishing plants or seeds in soilReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Select, use and maintain equipment
  • Select and transport plants and/or seeds
  • Establish plants and/or seeds in soil.
  • Work safely and minimise environmental damage
  • Know the requirements for establishing healthy plants
  • Deal with damage and pollution
  • Know the types of equipment required and how to maintain them
  • Know the current health and safety legislation and environmental good practice.
Exploring a Career in the Creative SectorReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Recognise career opportunities in the creative sector.
  • Identify future career aims or opportunities.
  • Understand the value of CVs or portfolios for career development.
Exploring job opportunitiesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Identify suitable job opportunities.
  • Investigate job vacancies.
Film ProjectReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Research for a film or video project.
  • Undertake a film project.
  • Reflect on own film produced.
  • Understand relevant Health and Safety issues and procedures.
Health and Safety in a Practical EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the Health and Safety requirements, procedures and equipment relevant to their work environment.
  • Recognise and manage risk in their work environment by following safe working practices.
HedgelayingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the health and safety issues in relation to hedgelaying.
  • Know a range of hand tools used for hedgelaying and how to care for them.
  • Know about the methodology of hedgelaying.
  • Lay a hedge.
  • Understand the importance of maintaining laid hedges.
  • Know how the characteristics of hedgelaying reflect geology.
Identify and report the presence of pests, diseases and disordersReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Identify and report the presence of pests, diseases and disorders
  • Work safely and minimise environmental damage
  • Identify and report the presence of pests, diseases and disorders
  • Know relevant health and safety legislation and environmental good practice
Imaging SoftwareReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Obtain, insert and combine information for images.
  • Use imaging software tools to create, manipulate and edit images.
Improve Own Performance in a Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to improve own performance.
  • Improve own performance using feedback.
  • Agree own development needs using a learning plan.
Improving own learning and performanceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand different ways of learning.
  • Set realistic learning targets.
  • Review own performance in meeting learning targets.
Improvisation and Performance SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the nature of improvisation.
  • Devise performance through the process of improvisation.
  • Understand the functions of a given brief.
  • Contribute to a group devised performance.
  • Understand the value of evaluation.
Introduction to Building and ConstructionReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the Building and Construction industry.
  • Know about different types of career opportunities and training available in the Building and Construction industry.
  • Demonstrate and review an appropriate skill in the Building and Construction industry.
Introduction to Business AdministrationReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the Business and Administration sector.
  • Know about different types of career opportunities and training available in the Business and Administration sector.
  • Demonstrate and review an appropriate skill in the Business and Administration sector.
Introduction to CateringReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the Catering sector.
  • Know about different types of career opportunities and training available in the Catering sector.
  • Demonstrate and review an appropriate skill in the Catering sector.
Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s SettingsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the importance of duty of care.
  • Understand support available for addressing dilemmas that may arise about the duty of care.
  • Respond to complaints.
Introduction to EngineeringReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the Engineering sector.
  • Know about different types of career opportunities and training available in the Engineering sector.
  • Demonstrate and review an appropriate skill in the Engineering sector.
Introduction to Hairdressing and BeautyReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the Hairdressing and Beauty sector.
  • Know about different types of career opportunities and training available in the Hairdressing and Beauty sector.
  • Demonstrate and review an appropriate skill in the Hairdressing and Beauty sector.
Introduction to Health and Social CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the Health and Social Care sector.
  • Know about different types of career opportunities and training available in Health and Social Care.
  • Demonstrate and review an appropriate skill in Health and Social Care.
Introduction to HospitalityReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the Hospitality sector.
  • Know about different types of career opportunities and training available in the Hospitality sector.
  • Demonstrate and review an appropriate skill in the Hospitality sector.
Introduction to Land Based IndustriesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand Land-Based Industries.
  • Know about different types of career opportunities and training available in Land-Based Industries.
  • Demonstrate and review an appropriate skill in Land-Based Industries.
Introduction to RetailReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the Retail sector.
  • Know about different types of career opportunities and training available in the Retail sector.
  • Demonstrate and review an appropriate skill in the Retail sector.
Introduction to Travel and TourismReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the Travel and Tourism industry.
  • Know about different types of career opportunities and training available in the Travel and Tourism industry.
  • Demonstrate and review an appropriate skill in the Travel and Tourism industry.
Introduction to Warehousing and DistributionReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the warehousing and distribution sector.
  • Know about different types of career opportunities and training available in the warehousing and distribution sector.
  • Demonstrate and review an appropriate skill in the warehousing and distribution sector.
Introduction to the Creative IndustriesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the Creative Industries.
  • Know about different types of career opportunities and training available in the Creative Industries.
  • Demonstrate and review an appropriate skill in the Creative Industries.
Introduction to the Information and Communication Technology SectorReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the Information and Communication Technology sector.
  • Know about different types of career opportunities and training available in the Information and Communication Technology sector.
  • Demonstrate and review an appropriate skill in the Information and Communication Technology sector.
Introduction to the Leisure SectorReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the leisure sector.
  • Know about different types of career opportunities and training available in the leisure sector.
  • Demonstrate and review an appropriate skill in the leisure sector.
Jewellery MakingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know safe working practices for jewellery making.
  • Carry out jewellery making safely.
  • Know how materials for jewellery making can be used.
  • Use materials and equipment for jewellery making.
  • Use techniques for jewellery making.
  • Design a piece of jewellery.
  • Make a piece of jewellery from own design.
  • Review own work.
Maintain moisture levels for crops or plantsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know why it is important to maintain moisture for crops and plants
  • Know the types of equipment required and how to maintain them
  • Know the current health and safety legislation and environmental good practice
  • Select, use and maintain equipment
  • Maintain moisture levels for crops and plants
  • Work safely and minimise environmental damage
Making DanceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Create movement phrases.
  • Warm up and cool down.
  • Combine movement phrases.
  • Dance with a partner or small group.
Meet and Welcome VisitorsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to meet and welcome visitors.
  • Meet and welcome visitors.
Moving and Handling in Care SettingsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the importance and role of the spine in relation to moving and handling.
  • Understand and apply risk assessments.
  • Use safe moving and handling techniques.
Music Improvisation and Performance SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the nature of improvisation.
  • Devise performance through the process of improvisation.
  • Understand the functions of a given brief.
  • Contribute to a group devised performance.
  • Understand the value of evaluation.
News Media PracticeReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Generate ideas for news article.
  • Carry out research necessary to produce a piece of journalistic writing.
  • Understand why articles must be subject to editing.
  • Know how images can be sourced or produced to enhance a publication’s design.
  • Write and lay out an article that includes both text and an image, taking the readership’s needs into account.
  • Use Health and Safety procedures for self and general public.
Nutrition for Sports PerformanceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the importance of nutrition for sport.
  • Know the nutritional requirements for sports performers.
  • Assess suitability of own diet.
  • Develop, implement and review a personal nutritional strategy.
Oral Presentation SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Plan a presentation.
  • Deliver a structured presentation to an audience.
  • Review the presentation.
Painting Methods - Pictorial LanguageReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand, in visual, pictorial and technical terms, approaches to pictorial language.
  • Know the value of sketchbook methodology for selecting, collecting and using information.
  • Produce work, which shows choice of form and content.
  • Understand Health & Safety procedures and safe studio practice.
Participating in sportReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Organise a sports activity
  • Participate in a sports activity
  • Review participation in the sports activity
  • Understand rules, regulations and the concept of fair play within sport
Performing Physical TheatreReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand health and safety measures relating to physical theatre.
  • Engage safely in physical theatre.
  • Demonstrate movements for physical theatre.
  • Choreograph simple physical performance sequences.
  • Receive, respond to and give feedback on performance.
  • Reflect on own performance.
Personal presentation in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know conventions for personal presentation in the workplace.
  • Demonstrate appropriate personal presentation for the workplace.
Photography - Using a Camera and AccessoriesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Use a camera and relevant accessories to create images.
  • Frame the image.
  • Select and transfer images from camera for printing.
  • Know about relevant Health and Safety issues and procedures.
Photography – Using a TripodReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Prepare and use a tripod with a camera.
  • Understand relevant Health and Safety issues and procedures.
Planning and reviewing learningReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Plan to meet targets.
  • Follow a plan to meet targets and improve performance.
  • Review own progress and achievements.
Plastering TechniquesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about tools and equipment used in plastering
  • Know about materials used in plastering
  • Understand how to prepare for plastering
  • Plaster
  • Review own work
Practical skills for dry stone wallingReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Dismantle a wall
  • Lay foundations
  • Construct a wall
Principles of Communication in Adult Social Care SettingsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand why communication is important in adult social care settings.
  • Understand how to meet the communication and language needs, wishes and preferences of an individual.
  • Understand how to reduce barriers to communication.
  • Understand confidentiality in adult social care settings.
Principles of Customer Service in the Hospitality SectorReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the importance of providing excellent customer service in the hospitality sector.
  • Understand the role of the individual in delivering customer service in the hospitality sector.
  • Understand the importance of customers’ needs and expectations in the hospitality sector.
  • Know about customer service problems.
  • Resolve customer service problems.
Principles of Personal Development in Adult Social Care SettingsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand what is required for good practice in adult social care roles.
  • Understand how learning activities can develop knowledge, skills and understanding.
  • Know how a personal development plan can contribute to own learning and development.
Principles of Producing Basic Fish DishesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to cook basic fish dishes.
  • Understand how to finish basic fish dishes.
Principles of Producing Basic Pasta DishesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to cook basic pasta dishes.
  • Understand how to finish basic pasta dishes.
Principles of Producing Basic Rice, Pulse and Grain DishesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to cook rice, pulse and grain dishes.
  • Understand how to finish rice, pulse and grain dishes.
Principles of Producing Basic Vegetable DishesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to cook vegetable dishes.
  • Understand how to finish vegetable dishes.
Principles of Safeguarding and Protection in Health and Social CareReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Recognise signs of abuse.
  • Respond to suspected or alleged abuse.
  • Understand the national and local context of safeguarding and protection from abuse.
  • Understand ways to reduce the likelihood of abuse.
  • Recognise and report unsafe practices.
Produce Craft WorkReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Plan the production of craft work.
  • Produce craft work.
  • Evaluate the creative and craft making processes.
Provide nutrients to crops or plantsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know how nutrient requirements vary and their method of application
  • Know the types of equipment required and how to maintain them
  • Know the current health and safety legislation and environmental good practice
  • Provide nutrients to plants or crops
  • Work safely and minimise environmental damage
  • Select use and maintain equipment
Providing Customer Service in a Contact CentreReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the regulatory requirements governing UK contact centres.
  • Know about the differences between inbound and outbound calls to a contact centre.
  • Communicate with customers through a contact centre in accordance with organisational guidelines.
  • Deal with customer complaints in accordance with organisational guidelines.
Recognising Leadership SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the key characteristics of effective leadership.
  • Understand the skills involved in effective leadership.
Recognising Prejudice and DiscriminationReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how stereotyping people can lead to prejudice and discrimination.
  • Understand the impact of discriminatory behaviour on individuals and the workplace.
Recognising and respecting diversity in the workplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how recognising and respecting individual differences and diversity contributes to a positive environment in the workplace.
  • Understand key responsibilities in relation to promoting equality in the workplace.
  • Understand the importance of challenging discrimination at work.
Responsible Work PracticeReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the requirements of the workplace.
  • Understand the importance of positive attitudes and behaviours at work.
  • Understand the characteristics of effective work practice.
Rights and Responsibilities in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand why rights and responsibilities are important in the workplace.
  • Understand how to access sources of support and guidance about rights and responsibilities in the workplace.
Select and Prepare interior plant displaysReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Select, use and maintain equipment for establishing interior plant displays
  • Establish interior plant displays
  • Work safely and minimise environmental damage
  • Set up interior plant displays
  • Know the types of equipment required and how to maintain them
  • Know the relevant health and safety legislation and environmental good practice.
Self-management SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the importance of self-management for work.
  • Self-manage for work.
  • Review own self-management skills for work.
Set and Meet Goals in the Performing ArtsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Plan to meet goals in the performing arts.
  • Contribute to the setting of group and individual goals in the performing arts.
  • Understand own and others’ responsibilities in achieving group goals in the performing arts.
  • Plan group activities in the performing arts.
  • Undertake group activities in the performing arts.
  • Review own group’s performing arts activities.
Solving Problems in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the types of problems that may occur in the workplace.
  • Understand how problems can be solved.
Styling Women's HairReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know techniques for styling women’s hair.
  • Prepare for styling women’s hair.
  • Know the purpose of hair styling and finishing products, tools and equipment.
  • Consult with client prior to styling hair.
  • Provide hair styling for women.
Take Part in Exercise and FitnessReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about different exercise and fitness facilities.
  • Take part in exercise and fitness safely.
  • Use skills to participate in exercise and fitness activities.
  • Review own performance.
Teamwork SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how roles and responsibilities can be allocated within a team.
  • Understand how to contribute to a team discussion.
  • Understand how to participate in a team activity.
  • Review own contribution to the team.
Teamwork and Communication Skills for Performing ArtsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Agree roles for individuals in a performing arts group.
  • Understand how to communicate verbally when working with a performing arts group.
  • Interact with group members during performing arts activities.
  • Demonstrate listening and conversational skills for social interaction during performing arts activities.
  • Accept the right of other people to communicate within a group situation during performance arts activities.
  • Understand the importance of co-operation in group situations during performing arts activities.
  • Accept and respond to prai
Textile Techniques and ProcessesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Document material to support textile design and production.
  • Produce experimental samples of textile design.
  • Understand different ways to solve problems with textiles.
  • Understand Health and Safety issues.
The Role of a Customer Service Representative in Welcoming Tourists and Visitors to their DestinationReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the importance of welcoming tourists/visitors to a destination.
  • Know the customers of a tourist/visitor destination.
  • Know what is available at a tourist/visitor destination.
  • Understand the role of a customer service representative at a tourist/visitor destination.
The Tourism IndustryReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know what is meant by the term ‘tourism’
  • Understand the diverse needs of different social groups in relation to tourism
  • Understand the importance of tourism development to the economy
UK Travel and Tourism DestinationsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know UK physical features relating to travel and tourism.
  • Know gateways and main transport routes within the United Kingdom.
  • Know established tourism destinations within the United Kingdom.
  • Understand what attracts tourists to the United Kingdom.
Understand How to Handle Information in Social Care SettingsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the need for secure handling of information in social care settings.
  • Access support for handling information in social care settings.
Understand the Role of the Social Care WorkerReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand working relationships in social care settings.
  • Understand the importance of working in ways that are agreed with the employer.
  • Understand the importance of working in partnership with others.
Understanding Business OrganisationsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the different types and purpose of businesses.
  • Understand the different types of business ownership.
  • Understand organisational structures of different types of businesses.
  • Understand the role of communication in business.
Understanding Careers in Leisure and TourismReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the structure of occupations within the leisure and tourism industry.
  • Know the main employers in the industry.
  • Understand trends, developments and issues in leisure and recreation in the UK.
  • Understand the factors affecting people’s choice of leisure and recreation opportunities.
Understanding Change in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand that organisations need to respond to change and new directions.
  • Understand the impacts of change in the workplace.
Understanding Ecology and ConservationReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the interaction of plants and animals in a given eco-system.
  • Understand plant structures and their purposes.
  • Know about the principles of species evolution.
  • Understand eco-system development.
  • Explore an environmental issue.
  • Understand the need for plant and animal conservation.
Understanding How to Grow Fruit and VegetablesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the principles and practices of crop rotation.
  • Understand the factors involved in siting a vegetable production area.
  • Understand how to grow a range of vegetables seeds.
  • Understand key factors for growing tree fruit plants.
  • Understand how to plant and maintain tree fruit plants.
  • Understand how to grow a range of soft fruit plants.
Understanding How to Select PlantsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand plant categories and their uses.
  • Understand the importance of appropriate plant selection.
  • Select plants to produce particular effects.
  • Select plants for a specified location.
Understanding Opportunities in Work Based Learning and ApprenticeshipsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the purpose of work based learning and apprenticeships.
  • Understand how work based learning and apprenticeship opportunities can benefit own learning and development.
Understanding Structures in the WorkplaceReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the importance of organisational objectives and values.
  • Understand the need for effective communication routes within an organisation.
  • Recognise the way in which decisions are made in relation to organisational structure.
Understanding customer service in the retail sectorReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the effect of customer service on retail business
  • Understand how retail businesses find out about customers’ needs and preferences
  • Understand the importance to a retail business of customer service standards, policies and procedures
  • Understand how customer complaints and problems are resolved in a retail business
Understanding how Children LearnReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the stages of children's learning and development.
  • Understand the factors that influence children's learning.
  • Recognise groups that may have particular difficulties affecting their learning and development.
Understanding how to Meet the Physical Needs of ChildrenReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand health and hygiene requirements for the development of young children’s physical needs.
  • Understand commonly encountered illnesses and how to support children and families.
  • Understand the importance of keeping health records and maintaining confidentiality.
Understanding the Importance of PlayReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the role of play in children's development.
  • Understand the purpose of play activities for children at different levels of development.
  • Know the importance of an overall curriculum plan in planning and presenting children's activities.
  • Understand how stereotyping can affect children's participation in activities
Understanding the Leisure IndustryReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Define the leisure industry.
  • Understand the diverse needs of leisure users from different social groups.
  • Be aware of the range of facilities offered by leisure providers.
  • Understand the importance of leisure to the local and national economy.
Understanding the Physical Development of Children and Young PeopleReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the process of children's physical growth and development.
  • Know the difference between gross and motor skills and how these can be developed through a range of activities and equipment.
  • Understand how to promote children's physical development, regardless of gender, race, culture or disability.
  • Understand the importance of maintaining a safe environment, whilst promoting children's physical development.
Understanding the Value of Food and Nutrition for Children and Young PeopleReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know the nutritional value of common food and drink.
  • Know why attractive presentation of food and drink is important.
  • Understand health and safety requirements and legislation in relation to food preparation and storage.
  • Understand the importance of introducing children to cultural and religious variations in types of food, preparation, utensils and eating habits.
Understanding the Work of a Resort RepresentativeReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand regulatory frameworks relevant to the travel industry.
  • Understand the scale of operations of tour operators.
  • Understand the role of a resort representative.
Understanding the retail selling processReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the five steps of the selling model
  • Understand how questions are used to identify customers’ needs
  • Understand the benefits and uses of product knowledge
  • Understand how sales are closed
Use Office EquipmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about different types of office equipment and its uses.
  • Understand the purpose of following instructions and health and safety procedures.
  • Understand how to use equipment in a way that minimises waste.
  • Know about the different types of problems that may occur when using equipment and how to deal with them.
  • Understand the purpose of meeting work standards and deadlines.
  • Understand the purpose of leaving equipment and the work area ready for the next user.
Using Craft or Art Activities with Children and Young PeopleReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand the uses of craft or art activities with children and young people.
  • Know appropriate craft or art techniques.
  • Understand the safety requirements for craft and art activities.
  • Plan a craft or art activity.
  • Carry out a craft or art activity with children and young people.
Using Mobile IT DevicesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Set up and customise the mobile device to meet needs.
  • Select and use applications and files on the mobile device.
  • Use tools and techniques to transfer data to and from mobile devices.
  • Optimise the performance of mobile devices.
Using and Maintaining Woodworking ToolsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Use manual woodworking tools.
  • Maintain manual and electrical tools.
  • Use electrical tools for woodwork.
  • Store woodworking tools.
Using the InternetReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Connect to the Internet
  • Use browser software to navigate web pages
  • Use browser tools to search for information on the Internet
  • Use browser software to communicate information online
  • Understand the need for safety and security practices when working online
Wallpapering SkillsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Plan and prepare for the wallpapering task
  • Wallpaper
  • Maintain tools and the working area
Warehouse OperationsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to work safely in a warehouse environment.
  • Maintain the security and quality of goods in a warehouse environment.
  • Understand how waste is managed in a warehouse environment.
  • Understand roles, responsibilities and reporting requirements in a warehouse environment.
  • Process stock in a warehouse.
Welcome, receive and care for visitors to sitesReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Welcome and receive visitors
  • Care for visitors
  • Welcome and receive visitors
  • Care for visitors
  • Know the relevant health and safety procedures
Work in a Business EnvironmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Work in ways which respect other people in the workplace.
  • Maintain security and confidentiality at work and deal with concerns.
  • Support sustainability and minimise waste in an organisation.
Work with other people in a business environmentReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Understand how to work as part of a team to achieve goals and objectives.
  • Understand how to communicate as part of a team.
  • Understand the contribution of individuals within a team.
  • Understand how to deal with problems and disagreements.
  • Understand the purpose of feedback when working as a team.
Working in CraftReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know different types of organisations in the craft industry.
  • Know job roles in the craft industry.
  • Know the skills and training required for jobs in craft.
  • Know about progression opportunities in the craft industry.
  • Know own skills and qualities relevant to craft job roles.
  • Prepare a C.V. for a specific job role in the craft industry.
Working in the Performing ArtsReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know different types of organisations in the performing arts industry.
  • Know job roles in the performing arts industry.
  • Know the skills and training required for jobs in performing arts.
  • Know progression opportunities in performing arts.
  • Know own skills and qualities relevant to performing arts job roles.
  • Prepare a C.V. for a specific job role in the performing arts industry.
Working in the Sport and Active Leisure SectorReal unit · Open College Network Yorkshire and Humber Region trading as Certa

What you'll be able to do

  • Know about the sport and active leisure sector.
  • Know about a specific sub-sector of the sport and active leisure industry.
  • Know about employment opportunities in the sport and active leisure sector.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Applying Make-upApplying for a JobBuild Brick and Block WallsBuilding a Personal Career PortfolioBuilding working relationships with colleaguesCognitive Development of ChildrenCombined Arts and CollaborationCommon Plumbing Practices

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

See Your Progress GrowIllustration
Certa Level 2 Diploma in Work Preparation (QCF)
  • Calibration of Project Ideas
  • Cut and clipper hair
  • Engage with the news media
  • Identify and cover events as a journalist
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

Where this can lead

Warehouse Operations Associate

Your journey starts here, learning the fundamentals. Where you go next is really up to you and how much you want to learn and grow. We're here to support you every step of the way, whether you want to lead teams or become a technical specialist. It's an exciting industry with loads of opportunity, honestly.

See the whole journey →

Showing 6 roles, drawn from 55 job records mapped to this qualification.

Skills it covers

What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.

Calibration of Project IdeasCut and clipper hairEngage with the news mediaIdentify and cover events as a journalist

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applying Make-upLevel 2

Applied to your work in any of these jobs

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for Certa Level 2 Diploma in Work Preparation (QCF)

133 units in this credential, in the order it lists them, awarded by Open College Network Yorkshire and Humber Region trading as Certa.

  1. Applying Make-up
  2. Applying for a Job
  3. Build Brick and Block Walls
  4. Building a Personal Career Portfolio
  5. Building working relationships with colleagues
  6. Cognitive Development of Children

and 127 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.