Ascentis · RQF Entry Level
Ascentis (AptEd) Entry Level Extended Certificate In Work Preparation for Business and Administration (Entry 3) (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Entry Level
- Total credits30
- Guided learning60 hours
- Units in this qualification33
Awarded by Ascentis · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Ascentis registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Applying for a JobReal unit · Ascentis
What you'll be able to do
- Know different methods of applying for a job
- Know why job application forms are used by employers
- Complete a job application form
Building working relationships with colleaguesReal unit · Ascentis
What you'll be able to do
- Know why it is important to get on well with colleagues.
- Work with employers and/or managers.
- Work with peers in the workplace.
CV WritingReal unit · Ascentis
What you'll be able to do
- Understand the purpose of a CV.
- Understand what a CV contains.
- Complete a CV.
Communicate customers’ problems with othersReal unit · Ascentis
What you'll be able to do
- Collect information about a problem from a customer
- Log information about a customer problem
- Select information about a customer problem to pass to a colleague
- Communicate with a customer and a colleague about the problem
Communicate effectively with customersReal unit · Ascentis
What you'll be able to do
- Know the importance of speaking clearly to customers
- Know the importance of listening actively to customers
- Know the importance of using information from customers to contribute to good customer service
Communication in the workplaceReal unit · Ascentis
What you'll be able to do
- Know about ways of communicating.
- Know the methods used to communicate different types of information in the workplace.
- Use communication skills.
Customer CareReal unit · Ascentis
What you'll be able to do
- Understand the principles of good customer care.
- Provide good customer care.
- Communicate positively with customers.
- Understand the importance of keeping to organisational policies and practice.
Developing Reception and Filing SkillsReal unit · Ascentis
What you'll be able to do
- Perform reception duties in an office environment.(SLc/E3; SLr/E3)
- Perform some filing in an office environment.(SLc/E3)
- Deal with messages in an office environment.(SLlr/E3; Wt/E3)
Developing meeting skillsReal unit · Ascentis
What you'll be able to do
- Know the format of a meeting.
- Prepare for meetings.
- Contribute to a meeting.
Effective relationships with customers and colleaguesReal unit · Ascentis
What you'll be able to do
- Relate effectively to customers
- Relate effectively to colleagues in a customer service team
- Know the importance of positive body language when dealing with customers and colleagues
Exploring job opportunitiesReal unit · Ascentis
What you'll be able to do
- Identify suitable job opportunities
Handling telephone calls from customersReal unit · Ascentis
What you'll be able to do
- Greet customers calling on the telephone
- Deal with customers calling on the telephone
- Deal with communication problems whilst on the telephone
Health and Safety in a Practical EnvironmentReal unit · Ascentis
What you'll be able to do
- Know the health and safety requirements relevant to their work environment.
- Know the procedure for dealing with accidents and emergencies in the work environment.
Improving own learning and performanceReal unit · Ascentis
What you'll be able to do
- Show an awareness of different ways of learning.
- Set realistic learning targets.
- Review own performance in meeting learning targets.
Interview SkillsReal unit · Ascentis
What you'll be able to do
- Prepare to be interviewed
- Respond to the interviewer’s questions
- Recognise effectiveness of own performance in an interview
Introduction to Business AdministrationReal unit · Ascentis
What you'll be able to do
- Know the structure and working patterns of the Business and Administration sector.
- Know about different types of career opportunities available in the Business and Administration sector.
- Develop and demonstrate an appropriate skill in the Business and Administration sector.
Introduction to enterprise skillsReal unit · Ascentis
What you'll be able to do
- Understand own strengths as an enterprising person and ways to improve enterprise skills
- Understand the characteristics of a successful entrepreneur
Oral Presentation SkillsReal unit · Ascentis
What you'll be able to do
- Understand strategies and techniques for oral presentations.
- Plan an oral presentation taking into account purpose and audience.
- Give an oral presentation taking into account purpose and audience.
Personal presentation in the workplaceReal unit · Ascentis
What you'll be able to do
- Know conventions for personal presentation in the workplace.
- Demonstrate appropriate personal presentation for the workplace.
Planning and reviewing learningReal unit · Ascentis
What you'll be able to do
- Identify what they need to improve to help them achieve their goals
- Identify their targets and plan how to meet them
- Carry out their plan and review progress
Problem solving skills for workReal unit · Ascentis
What you'll be able to do
- Recognise a problem in the place of work.
- Identify a solution to the problem.
Recognising and Respecting Diversity in the WorkplaceReal unit · Ascentis
What you'll be able to do
- Recognise that there are differences and similarities between people.
- Recognise key responsibilities in relation to promoting equality in the workplace.
- Recognise discrimination at work.
Recognising prejudice and discriminationReal unit · Ascentis
What you'll be able to do
- Recognise discrimination and the impact on individuals and the workplace.
Responsible Work PracticeReal unit · Ascentis
What you'll be able to do
- Understand the requirements of the workplace.
- Understand the importance of positive attitudes and behaviours at work.
- Understand the importance of positive attitudes and behaviours at work.
Rights and responsibilities in the workplaceReal unit · Ascentis
What you'll be able to do
- Understand that employees have rights in the workplace
- Understand that employees have responsibilities in the workplace
Teamwork SkillsReal unit · Ascentis
What you'll be able to do
- Understand how roles and responsibilities can be allocated within a team.
- Understand how to contribute to a team discussion.
- Understand how to participate in a team activity.
- Review own contribution to the team.
Understand how to deal with queries and requestsReal unit · Ascentis
What you'll be able to do
- Know the services or products of a section or department within an organisation
- Know the types of question that customers will ask
- Recognise when a customer has a query or request
- Clarify details of queries or requests from customers
Understanding Change in the WorkplaceReal unit · Ascentis
What you'll be able to do
- Understand that organisations need to respond to change and new directions.
- Understand the impacts of change in the workplace.
Understanding Opportunities in Work Based LearningReal unit · Ascentis
What you'll be able to do
- Recognise work based learning.
- Identify learning opportunities in the work place.
Understanding Structures in the WorkplaceReal unit · Ascentis
What you'll be able to do
- Understand the importance of organisational objectives and values.
- Understand the need for effective communication routes within an organisation.
- Recognise the way in which decisions are made in relation to organisational structure.
Using Office Equipment in a Business EnvironmentReal unit · Ascentis
What you'll be able to do
- Know what equipment and resources are needed to carry out a range of routine office tasks
- Use key equipmentunder supervision
Work ExperienceReal unit · Ascentis
What you'll be able to do
- Prepare for their work experience placement.
- Work appropriately in their role.
- Review their work experience placement.
Working in a customer focused wayReal unit · Ascentis
What you'll be able to do
- Show a polite and willing approach to customers
- Show consideration to customers
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Customer Care Associate
Your journey starts here, learning the ropes and becoming a customer champion. Where you go next is up to you, but we're committed to giving you the tools and opportunities to build a fantastic career.
See the whole journey →Showing 6 roles, drawn from 10 job records mapped to this qualification.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Ascentis (AptEd) Entry Level Extended Certificate In Work Preparation for Business and Administration (Entry 3) (QCF)
33 units in this credential, in the order it lists them, awarded by Ascentis.
- Applying for a Job
- Building working relationships with colleagues
- CV Writing
- Communicate customers’ problems with others
- Communicate effectively with customers
- Communication in the workplace
and 27 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.