Gateway Qualifications Entry Level Certificate In Skills for Retail (Entry 3)

What you'll be able to do

• Understand different methods of applying for jobs
• Complete a job application

What you'll be able to do

• Know about different methods of applying for a job.
• Prepare a job application.

What you'll be able to do

• Identify own strengths and weaknesses in relation to personal, learning and thinking skills
• Identify ways to develop their personal, learning and thinking skills

What you'll be able to do

• Determine own strengths and weaknesses in relation to personal, learning and thinking skills
• Plan how to develop their personal, learning and thinking skills

What you'll be able to do

• Know the purpose of visual merchandising.
• Know about diiferent in-store displays.
• Know about store layout.
• Know the importance of following company guidelines to assemble displays and display products.
• Assist in the assembly of visual merchandising displays.
• Display products to maximise impact on the customer.

What you'll be able to do

• Know why it is important to keep own work area secure.
• Know security risks associated with a retail environment.
• Report security risks in a retail environment.

What you'll be able to do

• Know why it is important to get on well with colleagues
• Work with employers and/or managers
• Work with peers in the workplace

What you'll be able to do

• Know about different career options.
• Assess career options.
• Plan goals for future career.

What you'll be able to do

• Understand career progression
• Assess skills and qualities for career progression
• Plan short-term goals for career progression

What you'll be able to do

• Know the importance of career progression
• Know skills and qualities for career progression
• Use information and guidance related to career progression

What you'll be able to do

• Know types and causes of accidents and emergencies in a retail environment
• Know how own behaviour contributes to health and safety in a retail environment
• Follow organisational procedures in the event of accidents and emergencies in a retail environment
• Work safely in own role within a retail environment
• Lift and handle goods safely in a retail environment

What you'll be able to do

• Know about appropriate conduct for the workplace
• Demonstrate good conduct
• Carry out a review of own conduct

What you'll be able to do

• Know how the layout and appearance of the sales floor influences sales within a retail environment.
• Maintain own area of the sales floor during trading hours to ensure a positive customer experience.
• Report problems that could have a negative effect on the customer experience to the appropriate personnel.

What you'll be able to do

• Know the importance of effective communication in the workplace
• Know that different types of communication are used in different workplace situations
• Use appropriate forms of written communication
• Use appropriate forms of oral communication

What you'll be able to do

• Know the importance of effective communication in the workplace
• Know that different types of communication are used in the workplace
• Produce different forms of written communication
• Use different forms of oral communication

What you'll be able to do

• Know about effective behaviour at work.
• Demonstrate effective working practice.
• Review own practice.

What you'll be able to do

• Know the characteristics of a successful entrepreneur
• Assess own suitability for enterprise

What you'll be able to do

• Know the role of the sales assistant in the payment process.
• Process cash payments.
• Create a float and cash up.
• Handle a cash payment.

What you'll be able to do

• Handle money securely and accurately in a sales situation, adhering to organisational procedures.
• Know the purpose of a float and how it is used in a sales environment.
• Take a cash payment from a customer, following correct procedures.
• Calculate takings accurately at the end of a sales period.

What you'll be able to do

• Know why it is important to handle stock carefully.
• Unpack and move stock.
• Store stock safely.
• Fill up stock on display.

What you'll be able to do

• Know about roles and responsibilities for health and safety in the workplace.
• Identify and control risks from hazards in the workplace.
• Know the procedures for responding to accidents and incidents in the workplace.

What you'll be able to do

• Know about roles and responsibilities for health and safety in the workplace.
• Identify and control risks from hazards in the workplace.
• Know procedures for responding to accidents and incidents in the workplace.

What you'll be able to do

• Prepare to be interviewed
• Respond to questions in an interview
• Assess own performance in an interview

What you'll be able to do

• Prepare to be interviewed
• Respond to the interviewer’s questions
• Recognise effectiveness of own performance in an interview

What you'll be able to do

• Know the importance of checking stock levels
• Know the importance of rotating stock when putting new stock on display
• Know the risks involved in handling stock
• Check stock levels in a retail environment
• Position stock in a retail environment

What you'll be able to do

• Know about health and safety aspects of cleaning and tidying work surfaces in a non-food retail environment
• Know the importance of cleaning with consideration for others in a non-food retail environment
• Know the importance of personal hygiene and tidiness in a non-food retail environment
• Clean and tidy work surfaces in a non-food retail environment
• Maintain own personal hygiene in a non–food retail environment

What you'll be able to do

• Know why it is important to keep the work area clean and tidy.
• Keep a work area clean and tidy.
• Know about disposing of waste and rubbish appropriately.

What you'll be able to do

• Know why it is important that price labels are accurate.
• Know about different ways of displaying prices.
• Apply price labels.

What you'll be able to do

• Reflect on the experience of the work placement
• Know what has been learned from the work placement
• Use learning from the work placement to set goals

What you'll be able to do

• Reflect on what has been learned from the work placement
• Know how tasks could be undertaken differently or improved
• Use learning from work placement to set short-term goals

What you'll be able to do

• Know why it is important to work safely in the loading area
• Know how own working practices contribute to an efficient delivery service
• Keep loading facilities and equipment in a usable condition
• Ensure that orders are ready for loading
• Load orders into delivery vehicles

What you'll be able to do

• Know how own personal hygiene and behaviour contribute to food safety in a retail environment
• Deal with indicators of potential food safety hazards in a retail environment
• Keep self and clothes clean while working with food in a retail environment
• Deal with indicators of potential food safety hazards in a retail environment

What you'll be able to do

• Move goods and materials manually in a retail environment
• Know the importance of rotating stock when putting new stock into storage
• Know what support is available to resolve problems with moving goods and materials manually

What you'll be able to do

• Know about the work placement company or organisation
• Know what is expected of the learner during the work placement
• Set goals to help the learner get the most out of the work placement

What you'll be able to do

• Know where to plan to do work placement
• Know what is expected during the work placement
• Know appropriate sources of support for dealing with anxiety or uncertainty during the work placement
• Set goals for the work placement

What you'll be able to do

• Know information required to prepare for an interview
• Prepare for interview questions
• Plan travel for an interview

What you'll be able to do

• Know the requirements of the job, placement or course following an application
• Prepare for interview questions
• Plan travel for an interview

What you'll be able to do

• Know the purpose of effective pricing.
• Know why different retailers can sell the same goods at different prices.
• Know why retailers mark prices up and down.
• Label products and shelving correctly.

What you'll be able to do

• Know why it is important to keep own work area secure
• Know security risks associated with a retail environment
• Report security risks in a retail environment

What you'll be able to do

• Know about risks and hazards in the workplace
• Know what responsibilities people have for safety in the workplace
• Reduce risk of harm to self or others
• Deal with low risk hazards in the workplace environment

What you'll be able to do

• Identify risks and hazards in the workplace
• Reduce risk of harm to self or others
• Deal with hazards and risks within the workplace environment

What you'll be able to do

• Know sources of information about jobs
• Recognise own interests and skills for job roles
• Search for job vacancies

What you'll be able to do

• Know sources of information for potential employment
• Know own skills and abilities for employment
• Search for job vacancies from given sources

What you'll be able to do

• Know why self-management is needed for work.
• Demonstrate self-management skills.
• Recognise effectiveness of own self-management skills.

What you'll be able to do

• Set a personal target in the workplace.
• Review progress in meeting a personal target.

What you'll be able to do

• Manage self
• Work in a positive manner

What you'll be able to do

• Plan as part of a team
• Carry out activities as part of a team

What you'll be able to do

• Know about problems that arise in the workplace.
• Know about sources of help for solving problems in the workplace.
• Select solutions to a workplace problem.
• Apply a strategy to address a workplace problem or issue.

What you'll be able to do

• Sort donated goods safely
• Sort donated goods for selling or recycling

What you'll be able to do

• Know why it is important to manage their time in the workplace
• Manage their time effectively in the workplace
• Assess how well they are managing their time

What you'll be able to do

• Know the main provisions of health and safety legislation in relation to a retail business
• Know how health and safety are maintained on the premises of a retail business
• Know how cash and stock are kept secure on the premises of a retail business

What you'll be able to do

• Know the key employment rights and responsibilities of employees and the employer
• Know the characteristics of effective team working in retail business
• Understand a range of activities for improving own skills and performance

What you'll be able to do

• Understand the principles of stock control
• Understand how to move, handle and store stock
• Understand procedures for replenishing stock

What you'll be able to do

• Understand the selling process
• Understand how to find out what the customer wants
• Understand how product information can be used to promote sales

What you'll be able to do

• Know the importance of making effective use of ICT in the workplace
• Identify the ICT requirements of workplace tasks
• Make safe use of an ICT system to undertake workplace tasks
• Use ICT to find information in the workplace
• Use ICT to present and share information in the workplace

What you'll be able to do

• Know the importance of making effective use of ICT in the workplace
• Identify the ICT requirements of workplace tasks
• Make safe use of an ICT system to undertake workplace tasks
• Use ICT to find and select information in the workplace

What you'll be able to do

• Recognise when to use numeracy skills in the workplace
• Select appropriate numeracy skills in a work context
• Apply appropriate numeracy skills in a work context
• Use the results in situations where they have applied numeracy skills in a work context

What you'll be able to do

• Recognise when to use numeracy skills in the workplace
• Select appropriate numeracy skills in a work context
• Apply appropriate numeracy skills in a work context
• Interpret and communicate results in situations where they have applied numerical skills in a work context

What you'll be able to do

• Know about discrimination, bullying and harassment in own workplace
• Work as part of a retail team
• Follow plans and procedures for learning to do own job

What you'll be able to do

• Know about team working
• Match their strengths and interests to a team task
• Know their own role and responsibilities in relation to a team task
• Work positively as a member of a team
• Know own performance as a member of a team

What you'll be able to do

• Know that effective teamwork requires team members to behave in certain ways
• Contribute to a team task
• Know the roles and responsibilities of team members (including their own) in relation to a given task
• Work positively as a member of a team
• Review own performance as a member of a team

What you'll be able to do

• Know about positive working relationships with colleagues
• Work positively with colleagues

What you'll be able to do

• Know why it is important to project a positive image of self/company to customers in a retail environment.
• Know about routine customer service tasks in a retail environment.
• Interact positively with customers in a retail environment.

What you'll be able to do

• Know about the types of packaging that can be used in a retail environment
• Know the importance of minimising and disposing of waste in a retail environment
• Package goods for customers in a retail environment

What you'll be able to do

• Know why it is important to wrap and pack goods carefully.
• Know about different types of wrapping and packaging.
• Wrap and package goods in a retail environment.