City & Guilds Limited · RQF Level 2
City & Guilds Level 2 Certificate In Facilities Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits20
- Guided learning149 hours
- Units in this qualification18
Awarded by City & Guilds Limited · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City & Guilds Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Carry out maintenance and minor repairsReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to prepare to carry out maintenance and minor repairs
- Understand how to carry out maintenance and minor repairs
- Prepare to carry out maintenance and minor repairs
- Carry out maintenance and minor repairs
Clean and maintain internal surfaces and areasReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to prepare to clean and maintain internal surfaces and areas
- Understand how to clean and maintain internal surfaces
- Complete the cleaning activity
- Prepare to clean and maintain internal surfaces and areas
- Clean and maintain internal surfaces
- Complete the cleaning process
Contribute to the effectiveness and efficiency of premises and facilitiesReal unit · City & Guilds Limited
What you'll be able to do
- Carry out inspections of the premises and facilities
- Carry out inspections of the premises and facilities according to instructions
- Identify situations in which repair or improvement is necessary
- Monitor the use of facilities and utilities
- Monitor the use of the use of facilities and utilities at intervals agreed with the organisation
- Monitor and make basic adjustments to building systems
- Monitor and make basic adjustments to systems in accordance with given instructions
Control the use of premises and facilitiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of user needs and requirements when using premises and facilities
- Find out customer requirements and prepare the premises and facilities accordingly
- Comply with health and safety regulations during contractor/customer visits
- Monitor the use of premises and facilities by contractors
- Enable the use of premises and facilities by contractors according to instructions
- Monitor the use of premises and facilities by contractors according to instructions
Control the use of resources in a Property, Caretaking & Facilities Services environmentReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to use and manage resources safely
- Prepare and use resources according to instructions
- Understand how to conserve and dispose of resources
- Conserve or dispose of resources where appropriate
Deal with non-routine wasteReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to handle and label non-routine waste
- Understand how to handle suspicious items
- Understand how to transfer non-routine waste and deal with containers
- Handle and label non-routine waste safely
- Transfer non-routine waste and deal with containers
Deal with routine wasteReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to handle routine waste
- Understand how to handle hazardous and suspicious items
- Understand how to deal with waste containers
- Handle routine waste safely
- Deal with waste containers
Deep clean equipment in premises and facilitiesReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to prepare for deep clean equipment and surfaces
- Understand how to deep clean equipment and surfaces
- Understand how to restore the deep clean area
- Prepare to deep clean equipment and surfaces
- Undertake deep cleaning of equipment and surfaces
- Restore the work area for use
Introduction to equality and inclusion in health, social care or children’s and young people’s settingsReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of equality and inclusion
- Work in an inclusive way
- Access information, advice and support about diversity, equality and inclusion
Maintain grounds of premises and facilitiesReal unit · City & Guilds Limited
What you'll be able to do
- Carry out maintenance, and the appropriate conditions for doing so
- Carry out maintenance according to given instructions
- Understand how to remove debris and litter from the area, and why this is important
- Remove any unwanted debris and litter as instructed
Maintain site security and safetyReal unit · City & Guilds Limited
What you'll be able to do
- Understand the principles of site security and safety
- Carry out site security monitoring according to instructions
- Understand how to monitor security systems
- Carry out the appropriate checks on security and emergency equipment
Monitor and maintain electrical and plumbing servicesReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to safely prepare to carry out plumbing and electrical maintenance
- Safely prepare to carry out maintenance
- Carry out basic electrical and plumbing maintenance
- Carry out basic electrical and plumbing maintenance according to instructions
- Understand how to carry out post-maintenance checks
- Carry out the necessary post-maintenance checks
Moving and transporting individuals within a healthcare environmentReal unit · City & Guilds Limited
What you'll be able to do
- Understand own responsibilities and accountability in relation to policies and protocols in relation to moving and transporting individuals
- Move and transport individuals
- Prepare to move and transport individuals
- Move and transport individuals
- Complete the move
Operate plant to maintain the quality of pool waterReal unit · City & Guilds Limited
What you'll be able to do
- Operate plant to maintain the quality of pool water
- Start up and shut down plant
- Start up and shut down plant
- Maintain plant in working order
- Maintain plant in working order
- Ensure the quality of water
- Ensure the quality of water
Promote and maintain service deliveryReal unit · City & Guilds Limited
What you'll be able to do
- Present a positive image of the organisation to customers and others
- Follow working practices
- Carry out work
- Handle information appropriately
- Communicate with others
Reduce risks to health and safety in the workplaceReal unit · City & Guilds Limited
What you'll be able to do
- Know about their organisation’s health and safety procedures
- Identify the hazards in the workplace
- Evaluate risks in the workplace
- Identify the hazards and risks in the workplace
- Reduce the risks to health and safety in the workplace
Support the work of a team and develop yourselfReal unit · City & Guilds Limited
What you'll be able to do
- Understand the importance of effective working relationships
- Maintain and develop relationships with colleagues
- Understand how to assist other staff with tasks they may not be familiar with
- Assist other staff and new colleagues with work-related tasks
- Be aware of the importance of self-development in the workplace
Work safely at heightsReal unit · City & Guilds Limited
What you'll be able to do
- Understand how to work safely at heights
- Work safely at heights
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Contribute to the effectiveness and efficiency of premises
- Contribute to the security of the premises
- Control the use of equipment and material in a facilities services environment
- Control the use of premises by customers and contractors
- Maintain site security and safety
- Maintain site security in food and drink operations
- Monitor and maintain electrical and plumbing services
- Promote and maintain service delivery in a facilities services environment
Where this can lead
Building Services Coordinator
Your journey in building services starts here with a solid foundation. With dedication, continuous learning, and a proactive approach, you can build a truly impactful and rewarding career, shaping the physical environments that enable businesses to thrive. It's a field that's always in demand and constantly evolving.
See the whole journey →Showing 4 roles, drawn from 8 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 2 Certificate In Facilities Services
18 units in this credential, in the order it lists them, awarded by City & Guilds Limited.
- Carry out maintenance and minor repairs
- Clean and maintain internal surfaces and areas
- Contribute to the effectiveness and efficiency of premises and facilities
- Control the use of premises and facilities
- Control the use of resources in a Property, Caretaking & Facilities Services environment
- Deal with non-routine waste
and 12 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.