iCan Qualifications Limited · RQF Level 3
iCQ Level 3 NVQ Diploma in Business & Administration (RQF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits40
- Guided learning297 hours
- Units in this qualification59
Awarded by iCan Qualifications Limited · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units iCan Qualifications Limited registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Administer Legal FilesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand legislative and organisational procedures for administering legal files
- Understand the type of legal work they are responsible for
- Understand how to open legal files
- Understand how to maintain and administer a legal file
- Understand how to close and archive a legal file
- Open a legal file
- Maintain and administer a legal file
- Close and archive a legal file
Administer human resource recordsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the processes involved in creating personnel files for new starters in accordance with organisational procedures.
- Understand how to maintain Human Resource information accurately and securely.
- Understand how to report Human Resource information in line with organisational requirements and data protection legislation.
- Understand the organisational and legal requirements for administering Human Resource records, including data protection and confidentiality.
- Create personnel files for new starters, ensuring all required documentation is included and stored appropriately.
- Maintain Human Resource information, updating records accurately and in a timely manner.
- Report Human Resource information to relevant stakeholders, adhering to organisational procedures and legal requirements.
- Comply with organisational and legal requirements when administering Human Resource records, ensuring data protection and confidentiality are maintained.
Administer the recruitment and selection processReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to advertise job vacancies
- Understand how to respond to potential applicants
- Understand how to administer the selection process
- Understand how to administer the appointment process
- Advertise job vacancies
- Respond to potential applicants
- Administer the selection process
- Administer the appointment process
Agree a budgetReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to develop budgets
- Agree a budget
Analyse and report dataReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to organise and evaluate data that has been researched
- Understand how to report data that has been researched
- Analyse and evaluate data
- Report data
Archive informationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand procedures for archiving information
- Archive information
Build case filesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the organisational and legal context for building case files
- Understand how to handle information when building cases
- Understand how to build a case file
- Build a case file
Co-ordinate an eventReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role of an event co-ordinator in managing an event to meet the objectives of the brief
- Understand the activities required when co-ordinating an event
- Co-ordinate an event
Communicate in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose of planning communication
- Understand how to communicate in writing
- Understand how to communicate verbally
- Understand the purpose and value of feedback in developing communication skills
- Plan communication
- Communicate in writing
- Communicate verbally
- Identify and agree ways of further developing communication skills
Contribute to decision-making in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose and process of decision-making
- Understand how to prepare to contribute to decision-making
- Understand how to contribute to decision-making
- Prepare contributions to decision-making
- Make contributions to decision-making
Contribute to innovation in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose and benefits of innovation in a business environment
- Understand how to contribute to research, develop and review ideas for new approaches and solutions
- Understand how to present suggestions for new approaches and solutions
- Contribute to research and develop ideas
- Present suggestion for new approaches and solutions
- Evaluate, review and make suggestions for new approaches and solutions
Contribute to innovation in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose and benefits of innovation in a business environment
- Understand how to research, develop and review ideas for new approaches and solutions
- Understand how to present suggestions for new approaches and solutions
- Research and develop ideas for new approaches and solution
- Present suggestions for new approaches and solutions
- Evaluate, review and make suggestions for new approaches and solutions
Contribute to running a projectReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to contribute to agree to a project brief
- Understand how to contribute to a project
- Understand the purpose of contributing to the evaluation of a project
- Contribute to preparing and planning a project
- Contribute to running a project
- Contribute to evaluating the outcomes of a project
Deliver a presentationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose of preparing for and evaluating a presentation
- Understand the techniques used in enhancing a presentation
- Prepare for delivery of a presentation
- Deliver a presentation
- Evaluate a presentation
Deliver, monitor and evaluate customer service to external customersReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the meaning of external customers
- Know the types of products and services relevant to external customers
- Understand how to deliver customer service that meets or exceeds external customer expectations
- Understand the purpose of quality standards and timescales for customer service to external customers
- Understand how to deal with customer service problems for external customers
- Understand how to monitor and evaluate external customer service and the benefits of this
- Build positive working relationships with external customers
- Deliver external customer se
Deliver, monitor and evaluate customer service to internal customersReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the meaning of internal customer
- Know the types of products and services relevant to internal customers
- Understand how to deliver customer service that meets or exceeds internal customer expectations
- Understand the purpose of quality standards and timescales for delivering customer service
- Understand how to deal with internal customer service problems
- Understand how to monitor and evaluate internal customer service and the benefits of this
- Build positive working relationships with internal customers
- Deliver customer services to agreed quality standards a
Design and develop an information systemReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose of information systems in a business environment
- Understand how to design and develop an information system
- Design and develop an information system
Design and produce documents in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose and value of designing and producing high quality and attractive documents
- Know the resources available to design and produce documents and how to use them
- Understand the purpose and value of following procedures when designing and producing documents
- Design and produce documents to agreed specifications
Develop a presentationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose of preparing for and evaluating a presentation
- Develop a presentation
Develop working relationships with colleagues and stakeholdersReal unit · iCan Qualifications Limited
What you'll be able to do
- Identify stakeholders and their relevance to an organisation.
- Understand how to establish working relationships with colleagues and stakeholders.
- Create an environment of trust and mutual respect with colleagues and stakeholders.
Evaluate and improve own performance in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to evaluate and improve own performance
- Evaluate and improve own performance using feedback from others
- Use evaluation of own performance to agree, develop and use a learning plan
Evaluate the organisation of business travel or accommodationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose and processes of evaluating business travel or accommodation arrangements
- Evaluate business travel or accommodation arrangements
Maintain and issue stationery stock itemsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand procedures for maintaining and issuing stationery stock items
- Handle, store and dispose of stationery stock items
- Understand problems that may occur with maintaining and issuing stationery stock items and how to deal with them
- Understand how to make recommendations for improving stationery stock handling
- Maintain stationery stock levels
- Issue items from stationery stock
- Deal with unwanted or damaged items of stationery stock
- Make recommendations to improve stationery stock handling
Manage Case FilesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the legislative and organisational requirements for managing case files
- Understand how to handle case information
- Understand how to manage case files
- Manage case files
Manage and evaluate an information systemReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to manage an information system
- Understand how to review and further develop an information system
- Manage an information system
- Evaluate an information system
Manage budgetsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose of budgets
- Understand how to manage budgets
- Understand how to report performance against budgets
- Manage budgets
- Monitor budgets
Manage own performance in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to plan and prioritise work and be accountable to others
- Understand how to behave in a way that supports effective working
- Plan, prioritise and be accountable for own work
- Behave in a way that supports effective working
Meet and welcome visitorsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand procedures for meeting and welcoming visitors
- Meet and welcome visitors
Monitor information systemsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to monitor an information system
- Understand how to review and further develop an information system
- Monitor an information system
Negotiate in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to prepare for negotiations
- Understand how to conduct negotiations
- Understand how to complete negotiations
- Prepare for negotiation
- Conduct negotiations
- Complete negotiations
Order products and servicesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to identify, select and negotiate the supply of products and services
- Understand organisational requirements and policies for the ordering and supply of products and services
- Understand how to monitor, evaluate and improve procedures for the ordering and supply of products and services
- Follow organisational procedures for the ordering and supply of products and services
- Maintain relationships with suppliers of products and services and deal with problems
- Monitor, evaluate and make recommendations to improve the ordering and supply of produc
Organise and report dataReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to organise and report data that has been researched
- Organise data
- Report data
Organise business travel or accommodationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the range of information, requirements and procedures that may be needed for all types of business travel or accommodation arrangements
- Understand the types of problems that may occur with business travel or accommodation arrangements and how to deal with them
- Organise different types of business travel or accommodation arrangements
Plan and organise an eventReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role of an event organiser in planning an event
- Understand the arrangements to be made when planning and organising an event
- Understand the different types of venues and resources needed for different types of events
- Plan and organise an event
Plan and organise meetingsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the arrangements and actions required for planning and organising meetings
- Prepare for a meeting
- Support running a meeting
- How to follow up a meeting
Plan change for a teamReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose and value of planning change
- Understand the role of the team and individuals in planning change
- Understand the purpose and value of communication when planning change
- Understand the purpose and value of negotiation and dealing with problems when planning change
- Identify and develop opportunities for change for a team
- Plan change for a team
Prepare text from notesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand preparing text from notes
- Understand the purpose and benefits of following procedures when preparing text from notes
- Prepare for text from notes
- Prepare text from notes
Prepare text from notes using touch typing _40 wpm_Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the task of preparing text from notes using touch typing
- Understand the purpose and benefits of following procedures when preparing text using touch typing
- Prepare for tasks
- Produce texts using touch typing
Prepare text from notes using touch typing _60 wpm_Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the task of preparing text from notes using touch typing
- Understand the purpose and benefits of following procedures when preparing text using touch typing
- Prepare for tasks
- Produce texts using touch typing at a minimum speed of 60 wpm
Prepare text from recorded audio instruction _40 wpm_Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the task of preparing text from recorded audio instruction
- Understand the purpose and value of following procedures when preparing text from recorded audio instruction
- Produce texts from audio recordings
Prepare text from recorded audio instruction _60 wpm_Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the task of preparing text from recorded audio instruction
- Understand the purpose and value of following procedures when preparing text from recorded audio instruction
- Produce texts from audio recordings
Prepare text from shorthand _60 wpm_Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the task of preparing text from shorthand
- Understand the purpose and value of following procedures when preparing text from shorthand
- Prepare for tasks, and use shorthand to take dictation
- Produce texts from shorthand
Prepare text from shorthand _80 wpm_Real unit · iCan Qualifications Limited
What you'll be able to do
- Understand the task of preparing text from shorthand
- Understand the purpose and value of following procedures when preparing text from shorthand
- Prepare for tasks, and use shorthand to take dictation
- Produce texts from shorthand
Research informationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand procedures for researching information
- Research information for others
Respond to change in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the causes and effects of change in a business environment
- Understand own role in supporting change
- Understand own role in responding to change
- Respond to change
- Support the evaluation of change
Solve business problemsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand business problems and their causes
- Understand techniques for solving business problems
- Understand factors that influence solutions to business problems
- Understand how to evaluate approaches to solving business problems
- Recognise and analyse business problems
- Plan and carry out own solution to the business problem
- Evaluate own solution to the business problem
Supervise a team in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose and benefits of team work
- Understand the purpose of communication in teams, and how to do so
- Understand the purpose of planning work with teams, and how to do so
- Understand the value of people in a team and how to respect and support them
- Understand the purpose and benefits of assessing and evaluating the work of a team and how to do so
- Supervise a team
- Assess, evaluate and improve the work of a team
Supervise an office facilityReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to provide, maintain and supervise an office facility that meets the needs of its users
- Understand how to deal with repairs and problems when supervising office facilities and equipment
- Understand the purpose of health, safety and security requirements in an office
- Supervise an office facility
Support the design and development of an information systemReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose of supporting the design and development of an information system
- Understand how to contribute to the design and development of an information system
- Contribute to the design and development of an information system
Support the management and development of an information systemReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to contribute to the management of an information system
- Understand how to contribute to the review and further development of an information system
- Contribute to the management of an information system
- Contribute to the evaluation of an information system
Support the organisation of an eventReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the role and purpose of providing support with the organisation of an event
- Support the organisation of an event
Support the organisation of business travel or accommodationReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose of confirming a brief and budget for business travel or accommodation
- Know the sources of information and facilities available to make business travel or accommodation arrangements
- Support the organisation with business travel or accommodation arrangements
Support the organisation of meetingsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the arrangements to be made to support the planning and organising of meetings
- Prepare for a meeting
- Follow up a meeting
Take minutesReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the task of taking minutes at meetings
- Understand the role of the chair and other formal responsibilities in meetings
- Take minutes at meetings
- Prepare for taking minutes
- Minute meetings
Use a diary systemReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand a diary system
- Understand how to use a diary system
- Use a diary system
Use electronic message systemsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the use of electronic message systems
- Use electronic message systems
Use occupational health and safety guidelines when using keyboardsReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose of occupational health and safety procedures when using keyboards and workstation care and maintenance
- Use occupational health and safety guidelines
Work in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand the purpose and benefits of respecting and supporting other people at work
- Understand how to maintain security and confidentiality at work and deal with concerns
- Understand how to assess, manage and monitor risk in the workplace
- Understand the purpose of keeping waste to a minimum in a business environment, and the procedures to follow
- Understand procedures for disposal of hazardous materials
- Understand ways of supporting sustainability in an organisation
- Respect and support other people at work in an organisation
- Be able maintain security and confidentiality
- Be a
Work with other people in a business environmentReal unit · iCan Qualifications Limited
What you'll be able to do
- Understand how to support an organisation’s overall mission and purpose
- Understand how to work as a team to achieve goals and objectives
- Understand how to communicate as a team
- Understand the contribution of individuals within a team
- Understand how to deal with problems and disagreements
- Understand the purpose of feedback when working as a team
- Work in a team to achieve goals and objectives
- Deal with problems in a team
- Share feedback on objectives in a team
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Administer Legal Files
- Build Case Files
- Develop your performance as a Speech to Text Reporter
- Order goods, equipment or services to meet customer requirements
- Prepare for Speech to Text Reporting Assignments
- Supervise a team in a business environment
Where this can lead
Legal Records Clerk
Your journey starts here, learning the critical foundations. With dedication and a keen eye for detail, you can build a really impactful and rewarding career in legal operations. We're excited to see where you take it.
See the whole journey →Showing 6 roles, drawn from 165 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for iCQ Level 3 NVQ Diploma in Business & Administration (RQF)
58 units in this credential, in the order it lists them, awarded by iCan Qualifications Limited.
- Administer Legal Files
- Administer human resource records
- Administer the recruitment and selection process
- Agree a budget
- Analyse and report data
- Archive information
and 52 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.