Institute of Administrative Management · RQF Level 3
IAM Level 3 NVQ Diploma in Business and Administration (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits40
- Units in this qualification85
Awarded by Institute of Administrative Management · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
These are the units Institute of Administrative Management registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Administer Legal FilesReal unit · Institute of Administrative Management
What you'll be able to do
- Understand legislative and organisational procedures for administering legal files
- Understand the type of legal work they are responsible for
- Understand how to open legal files
- Understand how to maintain and administer a legal file
- Understand how to close and archive a legal file
- Open a legal file
- Maintain and administer a legal file
- Close and archive a legal file
Administer human resource recordsReal unit · Institute of Administrative Management
You'll gain knowledge and skills to administer human resource records, including creating and maintaining personnel files, reporting HR information, and complying with organisational and legal requirements.
What you'll be able to do
- Understand how to create personnel files for new starters.
- Understand how to maintain Human Resource information.
- Understand how to report Human Resource information.
- Understand the organisational and legal requirements for administering Human Resource records.
- Create personnel files for new starters.
- Maintain Human Resource information.
- Report Human Resource information.
- Comply with organisational and legal requirements.
Administer parking and traffic challenges, representations and civil parking appealsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the organisational and legal context for administering parking and traffic challenges, representations and appeals
- Understand how to register receipt of challenges, representations and CPN appeals
- Understand how to respond to challenges, representations and CPN appeals
- Register receipt of challenges, representations and CPN appeals
- Respond to challenges, representation and CPN appeals
Administer parking and traffic debt recoveryReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the organisational and legal context for administering parking and traffic recovery
- Understand the processes involved in debt recovery
- Administer parking and traffic debt recovery
Administer parking dispensationsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the organisational and legal context for administering parking dispensations
- Understand the processes involved in administering parking dispensations
- Receive and process applications for parking dispensations
- Issue documentation for parking dispensations
Administer statutory parking and traffic appealsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the organisational and legal context for administering statutory parking and traffic appeals
- Understand how to prepare case evidence
- Understand how to investigate the case for statutory appeal and decide how to proceed
- Understand how to contest a statutory appeal
- Understand how to respond to the outcome of a statutory appeal
- Prepare case evidence
- Investigate a case for statutory appeal and decide how to proceed
- Contest a statutory appeal
- Respond to the outcomes of a statutory appeal
Administer the recruitment and selection processReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to advertise job vacancies
- Understand how to respond to potential applicants
- Understand how to administer the selection process
- Understand how to administer the appointment process
- Advertise job vacancies
- Respond to potential applicants
- Administer the selection process
- Administer the appointment process
Agree a budgetReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to develop budgets
- Agree a budget
Analyse and report dataReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to organise and evaluate data that has been researched
- Understand how to report data that has been researched
- Analyse and evaluate data
- Report data
Archive informationReal unit · Institute of Administrative Management
What you'll be able to do
- Understand procedures for archiving information
- Archive information
Assist in the design of Business Continuity Management proceduresReal unit · Institute of Administrative Management
What you'll be able to do
- Understand factors that will influence the development of Business Continuity Management (BCM) procedures
- Understand how to assist with the development of BCM procedures
- Understand how to consult on BCM procedures
- Contribute to proposals for BCM procedures
- Contribute to the design of BCM procedures
Assist with the development of an organisational Business Continuity Management strategyReal unit · Institute of Administrative Management
What you'll be able to do
- Understand organisational factors that will influence an organisational Business Continuity Management (BCM) strategy
- Understand how to assist with the development of an organisational Business Continuity Management strategy
- Assist with the development of a Business Continuity Management strategy
Build case filesReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the organisational and legal context for building case files
- Understand how to handle information when building cases
- Understand how to build a case file
- Build a case file
Building working relationships with others from different countries and diverse culturesReal unit · Institute of Administrative Management
What you'll be able to do
- Know the inmportance of treating people from different countries or cultures as individuals
- Use inter-personal skills to build effective working relationships when working as part of a diverse group
- Use communication skills to build effective working relationships when working as part of adiverse group
Co-ordinate an eventReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the role of an event co-ordinator in managing an event to meet the objectives of the brief
- Understand the activities required when co-ordinating an event
- Co-ordinate an event
Communicate in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose of planning communication
- Understand how to communicate in writing
- Understand how to communicate verbally
- Understand the purpose and value of feedback in developing communication skills
- Plan communication
- Communicate in writing
- Communicate verbally
- Identify and agree ways of further developing communication skills
Contribute to decision-making in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose and process of decision-making
- Understand how to prepare to contribute to decision-making
- Understand how to contribute to decision-making
- Prepare contributions to decision-making
- Make contributions to decision-making
Contribute to innovation in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose and benefits of innovation in a business environment
- Understand how to contribute to research, develop and review ideas for new approaches and solutions
- Understand how to present suggestions for new approaches and solutions
- Contribute to research and develop ideas
- Present suggestion for new approaches and solutions
- Evaluate, review and make suggestions for new approaches and solutions
Contribute to innovation in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose and benefits of innovation in a business environment
- Understand how to research, develop and review ideas for new approaches and solutions
- Understand how to present suggestions for new approaches and solutions
- Research and develop ideas for new approaches and solution
- Present suggestions for new approaches and solutions
- Evaluate, review and make suggestions for new approaches and solutions
Contribute to running a projectReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to contribute to agree to a project brief
- Understand how to contribute to a project
- Understand the purpose of contributing to the evaluation of a project
- Contribute to preparing and planning a project
- Contribute to running a project
- Contribute to evaluating the outcomes of a project
Deliver a presentationReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose of preparing for and evaluating a presentation
- Understand the techniques used in enhancing a presentation
- Prepare for delivery of a presentation
- Deliver a presentation
- Evaluate a presentation
Deliver, monitor and evaluate customer service to external customersReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the meaning of external customers
- Know the types of products and services relevant to external customers
- Understand how to deliver customer service that meets or exceeds external customer expectations
- Understand the purpose of quality standards and timescales for customer service to external customers
- Understand how to deal with customer service problems for external customers
- Understand how to monitor and evaluate external customer service and the benefits of this
- Build positive working relationships with external customers
- Deliver external customer se
Deliver, monitor and evaluate customer service to internal customersReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the meaning of internal customer
- Know the types of products and services relevant to internal customers
- Understand how to deliver customer service that meets or exceeds internal customer expectations
- Understand the purpose of quality standards and timescales for delivering customer service
- Understand how to deal with internal customer service problems
- Understand how to monitor and evaluate internal customer service and the benefits of this
- Build positive working relationships with internal customers
- Deliver customer services to agreed quality standards a
Design and develop an information systemReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose of information systems in a business environment
- Understand how to design and develop an information system
- Design and develop an information system
Design and produce documents in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose and value of designing and producing high quality and attractive documents
- Know the resources available to design and produce documents and how to use them
- Understand the purpose and value of following procedures when designing and producing documents
- Design and produce documents to agreed specifications
Develop a presentationReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose of preparing for and evaluating a presentation
- Develop a presentation
Develop working relationships with colleagues and stakeholdersReal unit · Institute of Administrative Management
What you'll be able to do
- Identify stakeholders and their relevance to an organisation.
- Understand how to establish working relationships with colleagues and stakeholders.
- Create an environment of trust and mutual respect with colleagues and stakeholders.
Ensure responsibility for actions to reduce risks to health and safetyReal unit · Institute of Administrative Management
What you'll be able to do
- Identify the hazards and evaluate the risks in the workplace.
- Reduce the risks to health and safety in the workplace.
- Reduce risks to health and safety in the workplace.
Ensure your own actions reduce risks to health and safetyReal unit · Institute of Administrative Management
What you'll be able to do
- Understand hazards and risks in the workplace
- Understand own responsibilities for health and safety in the workplace
- Evaluate hazards and risks in the workplace
- Reduce risks to health and safety in the workplace
Evaluate and improve own performance in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to evaluate and improve own performance
- Evaluate and improve own performance using feedback from others
- Use evaluation of own performance to agree, develop and use a learning plan
Evaluate the organisation of business travel or accommodationReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose and processes of evaluating business travel or accommodation arrangements
- Evaluate business travel or accommodation arrangements
Gather information for a Business Impact AnalysisReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to gather information for a Business Impact Analysis
- Gather information for a Business Impact Analysis
Handle mailReal unit · Institute of Administrative Management
What you'll be able to do
- Understand security procedures when handling mail or packages
- Understand the range of available internal and external mail services
- Receive, distribute and collect internal mail or packages
- Follow procedures for despatching mail or packages
- Resolve, report or refer problems that may occur in handling mail or packages
Maintain and issue stationery stock itemsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand procedures for maintaining and issuing stationery stock items
- Handle, store and dispose of stationery stock items
- Understand problems that may occur with maintaining and issuing stationery stock items and how to deal with them
- Understand how to make recommendations for improving stationery stock handling
- Maintain stationery stock levels
- Issue items from stationery stock
- Deal with unwanted or damaged items of stationery stock
- Make recommendations to improve stationery stock handling
Maintaining Control AccountsReal unit · Institute of Administrative Management
What you'll be able to do
- Prepare sales and purchase ledger and tax control accounts
- Reconcile sales and purchase ledger and tax control accounts
Manage Case FilesReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the legislative and organisational requirements for managing case files
- Understand how to handle case information
- Understand how to manage case files
- Manage case files
Manage and evaluate an information systemReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to manage an information system
- Understand how to review and further develop an information system
- Manage an information system
- Evaluate an information system
Manage budgetsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose of budgets
- Understand how to manage budgets
- Understand how to report performance against budgets
- Manage budgets
- Monitor budgets
Manage own performance in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to plan and prioritise work and be accountable to others
- Understand how to behave in a way that supports effective working
- Plan, prioritise and be accountable for own work
- Behave in a way that supports effective working
Manage physical resourcesReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the importance of sustainability when using physical resources.
- Identify resource requirements for own area of responsibility.
- Obtain required resources for own area of responsibility.
- Monitor and review the quality and usage of resources in own area of responsibility.
Manage the environmental impact of work activitiesReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the legal requirements and environmental policies that impact on own area of responsibility.
- Understand how to assess the impact of work activities on the environment and how this can be minimised.
- Assess and report on the environmental impact of work activities in own area of responsibility.
- Organise work activities and resource use to minimise environmental impact.
- Promote ongoing improvement in environmental performance.
Meet and welcome visitorsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand procedures for meeting and welcoming visitors
- Meet and welcome visitors
Monitor and solve customer service problemsReal unit · Institute of Administrative Management
What you'll be able to do
- Solve immediate customer service problems
- Identify repeated customer service problems and options for solving them
- Take action to avoid the repetition of customer service problems
- Understand how to monitor and solve customer service problems
Monitor information systemsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to monitor an information system
- Understand how to review and further develop an information system
- Monitor an information system
Negotiate in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to prepare for negotiations
- Understand how to conduct negotiations
- Understand how to complete negotiations
- Prepare for negotiation
- Conduct negotiations
- Complete negotiations
Operating credit control proceduresReal unit · Institute of Administrative Management
What you'll be able to do
- Identify non payment
- Take appropriate action with non payment
- Comply with all codes, laws and regulatory requirements
Order products and servicesReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to identify, select and negotiate the supply of products and services
- Understand organisational requirements and policies for the ordering and supply of products and services
- Understand how to monitor, evaluate and improve procedures for the ordering and supply of products and services
- Follow organisational procedures for the ordering and supply of products and services
- Maintain relationships with suppliers of products and services and deal with problems
- Monitor, evaluate and make recommendations to improve the ordering and supply of produc
Organise and report dataReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to organise and report data that has been researched
- Organise data
- Report data
Organise business travel or accommodationReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the range of information, requirements and procedures that may be needed for all types of business travel or accommodation arrangements
- Understand the types of problems that may occur with business travel or accommodation arrangements and how to deal with them
- Organise different types of business travel or accommodation arrangements
Payroll ProcessingReal unit · Institute of Administrative Management
What you'll be able to do
- Determine income tax to be deducted from gross pay
- Determine national insurance contributions to be deducted from gross pay
- Determine voluntary deductions and non-standard statutory deductions
- Record and reconcile payments and deductions to employees and external agencies
Payroll processingReal unit · Institute of Administrative Management
What you'll be able to do
- Ensure compliance with current legislation
- Communicate effectively with both internal and external parties
Period end processingReal unit · Institute of Administrative Management
What you'll be able to do
- Complete period end procedures effectively
- Make third party payments
Plan and organise an eventReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the role of an event organiser in planning an event
- Understand the arrangements to be made when planning and organising an event
- Understand the different types of venues and resources needed for different types of events
- Plan and organise an event
Plan and organise meetingsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the arrangements and actions required for planning and organising meetings
- Prepare for a meeting
- Support running a meeting
- How to follow up a meeting
Plan change for a teamReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose and value of planning change
- Understand the role of the team and individuals in planning change
- Understand the purpose and value of communication when planning change
- Understand the purpose and value of negotiation and dealing with problems when planning change
- Identify and develop opportunities for change for a team
- Plan change for a team
Plan, allocate and monitor work of a teamReal unit · Institute of Administrative Management
What you'll be able to do
- Plan work for a team.
- Allocate work across a team.
- Manage team members to achieve team objectives.
- Monitor and evaluate the performance of team members.
- Improve the performance of a team.
Prepare text from notesReal unit · Institute of Administrative Management
What you'll be able to do
- Understand preparing text from notes
- Understand the purpose and benefits of following procedures when preparing text from notes
- Prepare for text from notes
- Prepare text from notes
Processing customers’ financial transactionsReal unit · Institute of Administrative Management
What you'll be able to do
- Deal with customer transactions and documentation
- Comply with all codes, laws and regulatory requirements
Produce documents in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose of producing high quality and attractive documents in a business environment
- Know the resources and technology available and how to use them when producing documents in a business environment
- Understand the purpose of following procedures when producing documents in a business environment
- Prepare for tasks
- Produce documents to agreed specifications
Provide administrative support in schoolsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to develop and maintain contacts in a school environment
- Implement school administrative systems and procedures
- Handle confidential information in a school environment
- Understand the environment in which the school operates
- Understand how their own role contributes to the work of the school
- Understand the policies and procedures they should follow in a school environment
- Understand policies and procedures in relation to child protection and student welfare in a school environment
- Understand the school’s administrative systems and procedures
- Understa
Provide leadership and direction for own area of responsibilityReal unit · Institute of Administrative Management
What you'll be able to do
- Lead in own area of responsibility.
- Provide direction and set objectives in own area of responsibility.
- Communicate the direction for own area of responsibility and collect feedback to inform improvement.
- Assess own leadership performance.
Provide reception servicesReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose of reception services in a business environment
- Understand the procedures to be followed when providing reception services
- Understand ways of improving reception services and developing own role
- Provide a reception service
Raise awareness of Business Continuity Management within a teamReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the principles and procedures of Business Continuity Management (BCM)
- Understand how to raise awareness of BCM within a team
- Raise awareness of BCM within a team
Research informationReal unit · Institute of Administrative Management
What you'll be able to do
- Understand procedures for researching information
- Research information for others
Respond to change in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the causes and effects of change in a business environment
- Understand own role in supporting change
- Understand own role in responding to change
- Respond to change
- Support the evaluation of change
Solve business problemsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand business problems and their causes
- Understand techniques for solving business problems
- Understand factors that influence solutions to business problems
- Understand how to evaluate approaches to solving business problems
- Recognise and analyse business problems
- Plan and carry out own solution to the business problem
- Evaluate own solution to the business problem
Store and retrieve informationReal unit · Institute of Administrative Management
What you'll be able to do
- Understand processes and procedures for storing and retrieving information
- Store information
- Retrieve information
Supervise a team in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose and benefits of team work
- Understand the purpose of communication in teams, and how to do so
- Understand the purpose of planning work with teams, and how to do so
- Understand the value of people in a team and how to respect and support them
- Understand the purpose and benefits of assessing and evaluating the work of a team and how to do so
- Supervise a team
- Assess, evaluate and improve the work of a team
Supervise an office facilityReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to provide, maintain and supervise an office facility that meets the needs of its users
- Understand how to deal with repairs and problems when supervising office facilities and equipment
- Understand the purpose of health, safety and security requirements in an office
- Supervise an office facility
Support Individuals With Specific Communication NeedsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand specific communication needs and factors affecting them
- Contribute to establishing the nature of specific communication needs of individuals and ways to address them
- Interact with individuals using their preferred communication
- Promote communication between individuals and others
- Support the use of communication technology and aids
- Review an individual’s communication needs and the support provided to address them
Support learning and development within own area of responsibilityReal unit · Institute of Administrative Management
What you'll be able to do
- Identify the learning needs of colleagues in own area of responsibility.
- Understand how to develop a learning environment in own area of responsibility.
- Support colleagues in learning and its application.
- Evaluate learning outcomes and future learning and development of colleagues.
Support the co-ordination of an eventReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the role and purpose of supporting the co-ordination of an event
- Support the co-ordination of an event
Support the design and development of an information systemReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose of supporting the design and development of an information system
- Understand how to contribute to the design and development of an information system
- Contribute to the design and development of an information system
Support the management and development of an information systemReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to contribute to the management of an information system
- Understand how to contribute to the review and further development of an information system
- Contribute to the management of an information system
- Contribute to the evaluation of an information system
Support the organisation of an eventReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the role and purpose of providing support with the organisation of an event
- Support the organisation of an event
Support the organisation of business travel or accommodationReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose of confirming a brief and budget for business travel or accommodation
- Know the sources of information and facilities available to make business travel or accommodation arrangements
- Support the organisation with business travel or accommodation arrangements
Support the organisation of meetingsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the arrangements to be made to support the planning and organising of meetings
- Prepare for a meeting
- Follow up a meeting
Take minutesReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the task of taking minutes at meetings
- Understand the role of the chair and other formal responsibilities in meetings
- Take minutes at meetings
- Prepare for taking minutes
- Minute meetings
Use a diary systemReal unit · Institute of Administrative Management
What you'll be able to do
- Understand a diary system
- Understand how to use a diary system
- Use a diary system
Use customer service as a competitive toolReal unit · Institute of Administrative Management
What you'll be able to do
- Organise customer service to gain a competitive advantage
- Deliver a competitive service
- Understand how to use customer service as a competitive tool
Use electronic message systemsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the use of electronic message systems
- Use electronic message systems
Use occupational health and safety guidelines when using keyboardsReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose of occupational health and safety procedures when using keyboards and workstation care and maintenance
- Use occupational health and safety guidelines
Use office equipmentReal unit · Institute of Administrative Management
What you'll be able to do
- Know about different types of office equipment and its uses
- Understand the purpose of following instructions and health and safety procedures
- Understand how to use equipment in a way that minimises waste
- Know about the different types of problems that may occur when using equipment and how to deal with them
- Understand the purpose of meeting work standards and deadlines
- Understand the purpose of leaving equipment and the work area ready for the next user
- Use office equipment
Work in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand the purpose and benefits of respecting and supporting other people at work
- Understand how to maintain security and confidentiality at work and deal with concerns
- Understand how to assess, manage and monitor risk in the workplace
- Understand the purpose of keeping waste to a minimum in a business environment, and the procedures to follow
- Understand procedures for disposal of hazardous materials
- Understand ways of supporting sustainability in an organisation
- Respect and support other people at work in an organisation
- Be able maintain security and confidentiality
- Be a
Work with other people in a business environmentReal unit · Institute of Administrative Management
What you'll be able to do
- Understand how to support an organisation’s overall mission and purpose
- Understand how to work as a team to achieve goals and objectives
- Understand how to communicate as a team
- Understand the contribution of individuals within a team
- Understand how to deal with problems and disagreements
- Understand the purpose of feedback when working as a team
- Work in a team to achieve goals and objectives
- Deal with problems in a team
- Share feedback on objectives in a team
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Administer Legal FilesAdminister human resource recordsAdminister parking and traffic challenges, representations and civil parking appealsAdminister parking and traffic debt recoveryAdminister parking dispensationsAdminister statutory parking and traffic appealsAdminister the recruitment and selection processAgree a budget
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
IAM Level 3 NVQ Diploma in Business and Administration (QCF)
- Administer parking and traffic challenges, representations and parking charge notice appeals
- Administer statutory parking and traffic appeals
- Communicate during an incident
- Communicate in a business environment
- Complete end of period procedures
- Deal with information relating to parking control
- Ensure your own action reduce risks to health and safety
- Ensure your own actions reduce risks to health and safety
Where this can lead
Business Continuity Analyst
This isn't just a job; it's the start of a really important career. You'll be building skills that are always in demand, protecting businesses from real-world threats, and making a tangible difference. We're excited to see where you'll go.
See the whole journey →Opens the roleBusiness Continuity AnalystOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Business Continuity SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleBusiness Continuity ManagerOne of the jobs this qualification is a route intoSee the role →Opens the roleLegal Records ClerkOne of the jobs this qualification is a route intoSee the role →Opens the roleBusiness Continuity SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleLead Business Continuity StrategistOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 147 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Administer parking and traffic challenges, representations and parking charge notice appealsAdminister statutory parking and traffic appealsCommunicate during an incidentCommunicate in a business environmentComplete end of period proceduresDeal with information relating to parking controlEnsure your own action reduce risks to health and safetyEnsure your own actions reduce risks to health and safetyHandle mailHandle mailMaintain BudgetsManage BudgetsManage the coordination of an Environmental Impact Assessment and the production of an Environmental StatementManage the incident responsePrepare and Process Appeals Against Local Authority DecisionsProduce documents in a business environmentProvide administrative support in schoolsSupervise an aviation security team
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for IAM Level 3 NVQ Diploma in Business and Administration (QCF)
83 units in this credential, in the order it lists them, awarded by Institute of Administrative Management.
- Administer Legal Files
- Administer human resource records
- Administer parking and traffic challenges, representations and civil parking appeals
- Administer parking and traffic debt recovery
- Administer parking dispensations
- Administer statutory parking and traffic appeals
and 77 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.