Chartered Management Institute · RQF Level 3
CMI Level 3 Certificate in Multi-Agency Working (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits13
- Guided learning120 hours
- Units in this qualification21
Awarded by Chartered Management Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Chartered Management Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assess the risk of harm and the need for interventionReal unit · Chartered Management Institute
What you'll be able to do
- Know and understand legal and organisational requirements related to risk assessment and intervention
- Understand the principles of assessing the risk of harm and the need for intervention
- Identify the risk of harm indicators
- Identify, monitor and review the need for intervention
Assist in the transfer of individuals between agencies and servicesReal unit · Chartered Management Institute
What you'll be able to do
- Know and understand relevant legal and organisational requirements
- Understand the principles that underpin the transfer of individuals between agencies and services
- Support individuals as they prepare for transfer
- Make agency preparations for individuals’ transfer
- Supervise individuals during transfer
Communicate effectively with people maintaining the security of informationReal unit · Chartered Management Institute
What you'll be able to do
- Understand how to communicate with people.
- Understand how to maintain the security of information in communications with people
- Communicate with people
Contribute to plans for the release and resettlement of offendersReal unit · Chartered Management Institute
What you'll be able to do
- Understand the principles and requirements of planning the release and resettlement of offenders
- Obtain information from offenders
- Obtain information from colleagues and evaluate and record the information gathered
- Assess the risks of release and resettlement of offenders
- Identify and assess the options for release and resettlement of offenders
Contribute to the quality of team workingReal unit · Chartered Management Institute
What you'll be able to do
- Know and understand the principles that underpin effective team working
- Contribute to effective team working
- Contribute to the development of team working
Coordinate programmes involving several agenciesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the requirements for coordinating programmes involving several agencies
- Agree action plans to achieve agreed aims
- Coordinate the work of colleagues within own agency and other agencies
Develop and evaluate operational plans for own area of responsibilityReal unit · Chartered Management Institute
What you'll be able to do
- Align objectives of own area of responsibility with those of own organisation.
- Implement operational plans in own area of responsibility.
- Monitor and evaluate operational plans in own area of responsibility..
Develop and sustain effective working with staff in other agenciesReal unit · Chartered Management Institute
What you'll be able to do
- Know and understand relevant legal and organisational requirements
- Understand the principles of effective working relationship with other agencies
- Develop and sustain effective working relationships with staff in other agencies
Develop control for people who are a risk to themselves or othersReal unit · Chartered Management Institute
What you'll be able to do
- Understand the theories and research of developing control for people who are a risk to themselves or others
- Know and understand the factors affecting the development of control for people who are a risk to themselves or others
- Understand how to develop control for people who are a risk to themselves or others
- Challenge behaviour which creates risk and establish agreed boundaries and expectations
- Maintain and review agreed boundaries and expectations of behaviour
- Assist people to develop greater control over their behaviour
Develop personal performance and maintain working relationshipsReal unit · Chartered Management Institute
What you'll be able to do
- Know and understand the principles for developing personal performance and maintaining working relationships
- Maintain and develop personal performance
- Establish and maintain working relationships with others
Develop working relationships with colleagues and stakeholdersReal unit · Chartered Management Institute
What you'll be able to do
- Identify stakeholders and their relevance to an organisation.
- Understand how to establish working relationships with colleagues and stakeholders.
- Create an environment of trust and mutual respect with colleagues and stakeholders.
Equality and diversityReal unit · Chartered Management Institute
What you'll be able to do
- Understand the key features of a culture which promotes equality and values diversity
- Understand the importance of the promotion of equality and valuing of diversity for effective work in the sector
- Understand and demonstrate behaviour appropriate to the promotion of equality and valuing of diversity
- Understand how to actively help others in the promotion of equality and valuing of diversity
- Understand how to review own contribution to promoting equality and valuing diversity
Establish and manage links with wider communitiesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the requirements for establishing and managing links with wider communities
- Establish and manage links with wider communities
Maintain and develop your own knowledge, skills and competenceReal unit · Chartered Management Institute
What you'll be able to do
- Understand the principles that underpin maintaining and developing own knowledge, skills and competence
- Maintain and develop own knowledge, skills and competence
Manage a budget for own area or activity of workReal unit · Chartered Management Institute
What you'll be able to do
- Prepare a budget for own area of responsibility.
- Manage a budget.
- Review budget management performance.
Obtain and verify information from others in order to assess an individual’s problematic behaviourReal unit · Chartered Management Institute
What you'll be able to do
- Understand the principles that underpin obtaining and verifying information from others regarding the problematic behaviour of individuals
- Make preparations for gathering the required information
- Obtain and verify information from others about individuals’ problematic behaviour
- Record and progress information relating to individuals
Plan and manage a projectReal unit · Chartered Management Institute
What you'll be able to do
- Understand the principles, processes, tools and techniques of project management.
- Agree the scope and objectives of a project.
- Identify the budget in order to develop a project plan.
- Implement a project plan.
- Manage a project to its conclusion.
Prepare individuals for resettlement in the communityReal unit · Chartered Management Institute
What you'll be able to do
- Understand the principles underpinning the preparation of individuals for resettlement in the community
- Plan activities to prepare individuals for resettlement
- Manage activities outside the custodial environment
- Support individuals preparing for resettlement
Recognise indications of substance misuse and refer individuals to specialistsReal unit · Chartered Management Institute
What you'll be able to do
- Recognise indications of substance misuse.
- Assess and monitor risk.
- Handle information and maintain records.
- Refer individuals to appropriate services.
Represent one’s own agency at other agencies’ meetingsReal unit · Chartered Management Institute
What you'll be able to do
- Know and understand the principles of representing their own agency at other agencies’ meetings
- Obtain information from other agencies’ meetings
- Make contributions to other agencies’ meetings
Work with others to improve customer serviceReal unit · Chartered Management Institute
What you'll be able to do
- Improve customer service by working with others
- Monitor their own performance when improving customer service
- Monitor joint performance when improving customer service
- Know and understand how to improve customer service with others
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Agree project plan to meet specified objectives
- Assess Risk of Harm and the Need for Intervention
- Assess the need for intervention and present assessments of individuals’ needs and related risks
- Assess the risk of harm to individuals
- Assist in the Transfer of Individuals
- Assist with the transfer of individuals between agencies and services
- Assist with the transfer of individuals between agencies and services (DANOS AG3)
- Contribute to plans for the release and resettlement of individuals
Where this can lead
Associate Stakeholder Relations Coordinator
Your journey starts here, but where it goes is really up to you. We're committed to providing the opportunities and support for you to build a fantastic career, whether that's becoming a deep specialist or moving into leadership. It's about showing up, learning, and making an impact every day.
See the whole journey →Showing 6 roles, drawn from 10 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CMI Level 3 Certificate in Multi-Agency Working (QCF)
21 units in this credential, in the order it lists them, awarded by Chartered Management Institute.
- Assess the risk of harm and the need for intervention
- Assist in the transfer of individuals between agencies and services
- Communicate effectively with people maintaining the security of information
- Contribute to plans for the release and resettlement of offenders
- Contribute to the quality of team working
- Coordinate programmes involving several agencies
and 15 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.