Chartered Management Institute · RQF Level 5
CMI Level 5 Diploma In Commissioning, procurement and contracting for Care Services (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 5
- Total credits59
- Guided learning260 hours
- Units in this qualification41
Awarded by Chartered Management Institute · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
These are the units Chartered Management Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Apply quality assurance systems in a commissioning organisationReal unit · Chartered Management Institute
What you'll be able to do
- Understand the use of quality assurance systems in an organisation commissioning services to meet the needs of individuals, families and communities
- Establish quality assurance systems
- Maintain quality assurance systems
- Recommend improvements to quality assurance systems
Assess needs and balance priorities and resources for commissioning care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Research the needs of the local population for the provision of care services and resources
- Use a needs assessment to make recommendations for services
- Prioritise needs for service provision
- Secure resource allocation for the delivery of care services
Assess the impact of commissioning activities on social, economic and environmental sustainabilityReal unit · Chartered Management Institute
What you'll be able to do
- Plan a sustainability impact assessment
- Carry out a sustainability impact assessment
- Report on a sustainability impact assessment
Assure the quality of services provided by a commissioning organisationReal unit · Chartered Management Institute
What you'll be able to do
- Understand the use of quality systems and standards in commissioning services
- Develop quality systems and standards
- Plan a programme of quality audits
- Implement a programme of quality audits
- Address areas of non-compliance identified in quality audits
- Improve quality throughout the organisation
- Review systems and standards for quality assurance
Champion equality, diversity and inclusionReal unit · Chartered Management Institute
What you'll be able to do
- Understand diversity, equality and inclusion in own area of responsibility
- Champion diversity, equality and inclusion
- Understand how to develop systems and processes that promote diversity, equality and inclusion
- Manage the risks presented when balancing individual rights and professional duty of care
De-commission provision in care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the impact and importance of de-commissioning provision in care services
- Plan for de-commissioning provision in care services
- Support people using the service during the process of de-commissioning provision in care services
- Support the redesign and re-commissioning of provision in care services to achieve high quality outcomes
- Manage the changes that result from de-commissioning care services
- Evaluate the de-commissioning process
Develop evidence-based policies and strategies for commissioning servicesReal unit · Chartered Management Institute
What you'll be able to do
- Gather data and information to inform policy and strategy for commissioning services
- Evaluate the effectiveness of current commissioning policies and strategies
- Introduce revised policies and strategies
Develop the market to ensure that care services can deliver commissioning priorities and outcomesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the relationship between the provider market and the commissioner
- Analyse the provider market and its capacity to deliver against identified priorities and outcomes.
- Work with providers to identify needs and develop the capacity necessary to deliver high quality outcomes
- Review and evaluate how the capacity of the market has developed
- Support the market to develop additional sustainable capacity
Engage with the decision making process in a commissioning organisationReal unit · Chartered Management Institute
What you'll be able to do
- Understand theories relating to power and decision-making in organisations
- Understand the legislative and political framework for decision making and its impact on commissioning organisations
- Build effective working relationships with decision-makers involved with the commissioning of services
- Support decision-makers to address commissioning issues
- Promote an organisation-wide engagement with the decision making process
Ensure the engagement of individuals, families and communities in commissioning activitiesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the concept of outcomes based, inclusive commissioning
- Contribute to systems that promote the engagement of individuals, families and communities in commissioning activities
- Communicate effectively with people who require services
- Exercise the responsibilities of commissioners to ensure that service providers engage with those who use the service
Implement and review joint commissioning activities to meet the needs of individuals, families and communitiesReal unit · Chartered Management Institute
What you'll be able to do
- Identify requirements and opportunities for joint working to commission services
- Contribute to negotiations and agreements about arrangements for joint working
- Take joint commissioning decisions with partners to achieve service outcomes
- Evaluate the effectiveness of joint commissioning in achieving outcomes
Introduce improvements in commissioning care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Identify opportunities for improvements in commissioning practice
- Negotiate and agree the introduction of improvements
- Introduce planned improvements
- Review and revise the change process
Manage contracts for care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Agree and evaluate an implementation plan for care services
- Ensure that contract performance is monitored and progress towards outcomes is maintained
- Improve contract performance in order to maintain progress towards outcomes
Principles of safeguarding adults, children and young peopleReal unit · Chartered Management Institute
What you'll be able to do
- Understand the nature and indicators of abuse
- Understand what may make an adult, child or young person more vulnerable to abuse
- Understand own responsibility to respond to suspected or alleged abuse
- Understand ways to reduce the likelihood of abuse
- Learning outcomesThe learner willUnderstand the context of safeguarding and protection from abuse
Promote effective arrangements for governance and organisational responsibility in a commissioning organisationReal unit · Chartered Management Institute
What you'll be able to do
- Understand how legal and regulatory requirements affect governance arrangements and accountability in a commissioning organisation
- Champion the social, ethical, economic and environmental responsibilities of a commissioning organisation
- Promote compliance with legal, ethical, social and regulatory responsibilities
- Review and evaluate arrangements for governance and organisational responsibility
Promote evidence-based approaches to achieve outcomes when commissioning care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Understand how outcomes drive the commissioning process for care services
- Identify required outcomes and what is needed to achieve them
- Work with providers in the supply market to plan ahead for changing demands
- Assess feedback about the commissioning organisation and its role
- Promote the commissioning role
Promote high quality outcomes through working relationships and negotiation when commissioning care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Understand how good working relationships within and between organisations support high quality outcomes from commissioning
- Establish effective working relationships and overcome challenges
- Understand the principles of effective negotiation in order to promote positive outcomes
- Undertake negotiations that maintain effective working relationships and promote the achievement of high quality outcomes
- Evaluate the effectiveness of working relationships
Promote innovative ways of working when commissioning servicesReal unit · Chartered Management Institute
What you'll be able to do
- Support innovation to achieve outcomes
- Plan and implement innovative ways of working
- Review the impact of innovative ways of working
- Give recognition to those who propose new ways of working
Promote professional developmentReal unit · Chartered Management Institute
What you'll be able to do
- Understand principles of professional development
- Prioritise goals and targets for own professional development
- Prepare a professional development plan
- Improve performance through reflective practice
Promote the development of self-directed support when commissioning servicesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the concept of self-directed support
- Engage with individuals, families and communities to promote self-directed support
- Support and develop the market to respond positively to a self-directed environment
- Adapt commissioning activities to promote self-directed support
Purpose and principles of Independent AdvocacyReal unit · Chartered Management Institute
What you'll be able to do
- Understand Independent Advocacy
- Explain principles and values underpinning Independent Advocacy
- Describe the development of Advocacy
- Explain different types of Advocacy support and their purpose
- Understand the roles and responsibilities of an Independent Advocate
- Understand Advocacy standards
Share knowledge and good practiceReal unit · Chartered Management Institute
What you'll be able to do
- Plan to share knowledge and good practice
- Share knowledge and good practice
- Incorporate new knowledge into own practice
- Evaluate the sharing of knowledge and good practice
Specify and secure service provision to meet outcomes for care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Work in partnership with people who require services in the process of specifying, tendering for and securing high quality services
- Develop purchasing, technical and supply specifications for services
- Design sustainable supply agreements
- Undertake the process of tendering for and awarding contracts
Support decision making and problem solvingReal unit · Chartered Management Institute
What you'll be able to do
- Understand how to assess and analyse information that will be used to inform decisions and solutions to problems
- Analyse information in order to support decision making or problem solving
- Provide information to support decision making
- Promote the exchange of information to support decision making and problem solving through meetings and discussions
- Take follow-up action after a meeting or discussion
Understand How to Support Positive Outcomes for Children and Young People.Real unit · Chartered Management Institute
What you'll be able to do
- Understand how the social, economic and cultural environment can impact on the outcomes and life chances of children and young people.
- Understand how practitioners can make a positive difference in outcomes for children and young people.
- Understand the possible impact of disability, special requirements (additional needs) and attitudes on positive outcomes for children and young people.
- Understand the importance of equality, diversity and inclusion in promoting positive outcomes for children and young people.
Understand Models of DisabilityReal unit · Chartered Management Institute
What you'll be able to do
- Understand the difference between models of disability
- Understand how the adoption of models of disability can shape an individual’s identity and experience
- Understand how the adoption of models of disability can shape service delivery
Understand Physical DisabilityReal unit · Chartered Management Institute
What you'll be able to do
- Understand the importance of differentiating between the individual and the disability
- Understand the concept of physical disability
- Understand the impact of living with a physical disability within society
- Understand the importance of promoting inclusion and independence
Understand Sensory LossReal unit · Chartered Management Institute
What you'll be able to do
- Understand the factors that impact on an individual with sensory loss
- Understand the importance of effective communication for individuals with sensory loss
- Understand the main causes and conditions of sensory loss
- Recognise when an individual may be experiencing sight and / or hearing loss and actions that may be taken
Understand children and young person’s developmentReal unit · Chartered Management Institute
What you'll be able to do
- Understand the pattern of development that would normally be expected for children and young people from birth-19 yrs
- Understand the factors that impact on children and young people’s development
- Understand the benefits of early intervention to support the development of children and young people
- Understand the potential effects of transitions on children and young people’s development.
- Understand how assessing, monitoring and recording the development of children and young people informs the use of interventions
Understand how to support individuals with autistic spectrum conditionsReal unit · Chartered Management Institute
What you'll be able to do
- Understand the main characteristics of autistic spectrum conditions
- Understand how autistic spectrum conditions can impact on the lives of individuals and those around them
- Understand different theories and concepts about autism
- Understand the legal and policy framework that underpins good practice in the support of individuals with autistic spectrum conditions
- Understand how to achieve effective communication with individuals with an autistic spectrum condition
- Understand how to support individuals with an autistic spectrum condition
Understand legislation and regulations for managing contracts to deliver care servicesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the effects of legal and regulatory frameworks on procuring and managing contracts for care and support services
- Understand how to implement the legal and regulatory framework for ensuring contract compliance
- Understand how wider national and local policies and initiatives can affect contract management
Understand mental health problemsReal unit · Chartered Management Institute
What you'll be able to do
- Know the main forms of mental ill health
- Know the impact of mental ill health on individuals and others in their social network
Understand mental well-being and mental health promotionReal unit · Chartered Management Institute
What you'll be able to do
- Understand the different views on the nature of mental well-being and mental health and the factors that may influence both across the life span
- Implement an effective strategy for promoting mental well-being and mental health with individuals and groups
Understand personalisation in care and support servicesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the meaning of personalisation in social care and support services
- Understand the systems and processes that support personalisation
- Understand where responsibilities lie within self-directed support
- Promote personalisation
- Develop systems and structures for personalisation
Understand the context of supporting individuals with learning disabilitiesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the legislation and policies that support the human rights and inclusion of individuals with learning disabilities
- Understand the nature and characteristics of learning disability
- Understand the historical context of learning disability
- Understand the basic principles and practice of advocacy, empowerment and active participation in relation to supporting individuals with learning disabilities and their families
- Understand how views and attitudes impact on the lives of individuals with learning disabilities and their family carers
- Promote communication with individu
Understand the impact of Acquired Brain Injury on individualsReal unit · Chartered Management Institute
What you'll be able to do
- Understand Acquired Brain Injury
- Understand the impact on individuals of Acquired Brain Injury
- Understand the specialist communication needs of an individual with Acquired Brain Injury
- Understand the impact that personality changes can have on an individual and those providing support
- Understand the impact of challenging behaviour
Understand the needs of children and young people who are vulnerable and experiencing poverty and disadvantage.Real unit · Chartered Management Institute
What you'll be able to do
- Understand the factors that may impact on the outcomes and life chances of children and young people.
- Understand how poverty and disadvantage affect children and young people’s development.
- Understand the importance of early intervention for children and young people who are disadvantaged and vulnerable.
- Understand the importance of support and partnership in improving outcomes for children and young people who are experiencing poverty and disadvantage.
- Understand the role of the practitioner in supporting children and young people who are vulnerable and experiencing poverty and disadvanta
Understand the principles of joint commissioning of services to meet the needs of individuals, families and communitiesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the legislative and policy framework for joint commissioning of care and support services
- Understand the requirements of effective joint commissioning
- Monitor and evaluate the effectiveness of joint commissioning arrangements in making progress towards outcomes
Understand the process and experience of dementiaReal unit · Chartered Management Institute
What you'll be able to do
- Understand the neurology of dementia.
- Understand the impact of recognition and diagnosis of dementia.
- Understand how dementia care must be underpinned by a person centred approach.
Use and develop systems that promote communicationReal unit · Chartered Management Institute
What you'll be able to do
- Address the range of communication requirements in own role
- Improve communication systems and practices that support positive outcomes for individuals
- Improve communication systems to support partnership working
- Use systems for effective information management
Use e-procurement and e-contract management to manage contracts and deliver service outcomesReal unit · Chartered Management Institute
What you'll be able to do
- Understand the potential and the limitations of e-procurement and e-contract management
- Deliver planned service outcomes through e-procurement
- Seek, evaluate and award tenders for services by using an e-tendering and evaluation process
- Manage contracts using e-contract management systems
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 5 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Apply quality assurance systems in a commissioning organisationAssess needs and balance priorities and resources for commissioning care servicesAssess the impact of commissioning activities on social, economic and environmental sustainabilityAssure the quality of services provided by a commissioning organisationChampion equality, diversity and inclusionDe-commission provision in care servicesDevelop evidence-based policies and strategies for commissioning servicesDevelop the market to ensure that care services can deliver commissioning priorities and outcomes
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
CMI Level 5 Diploma In Commissioning, procurement and contracting for Care Services (QCF)
- Assess the needs of the population to determine those who require, or would benefit from, specific health and wellbeing services
- Assure your organisation delivers quality services (Commissioning, Contracting and Procurement)
- Challenge injustice and inequalities in access to mainstream provision for individuals with long term conditions
- Conduct a population needs analysis
- Contribute to and influence policy and strategy development
- Contribute to establishing commissioning priorities and balancing demands on resources
- Contribute to planning contract implementation
- Contribute to the development of flexible and innovative ways of working to achieve outcomes
Where this can lead
Certification Specialist
Your journey as a Certification Specialist is just the beginning. The skills you hone here are the building blocks for a rewarding career in a field that's absolutely vital to every successful business. We're excited to see where you take it.
See the whole journey →Opens the roleCertification SpecialistOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleLead Compliance Auditor / Standards ArchitectOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Certification Support AssistantOne of the jobs this qualification is a route intoSee the role →Opens the roleManager, CQHS Systems AssuranceOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Certification & Compliance SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Certification StrategistOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 13 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Assess the needs of the population to determine those who require, or would benefit from, specific health and wellbeing servicesAssure your organisation delivers quality services (Commissioning, Contracting and Procurement)Challenge injustice and inequalities in access to mainstream provision for individuals with long term conditionsConduct a population needs analysisContribute to and influence policy and strategy developmentContribute to establishing commissioning priorities and balancing demands on resourcesContribute to planning contract implementationContribute to the development of flexible and innovative ways of working to achieve outcomesCreate and maintain effective working relationships with other people in Commissioning, Procurement and ContractingDecommission services to promote priority outcomesDevelop a joint strategic commissioning planDevelop a market position statement for your area of responsibilityDevelop a supply chain strategy for your organisation (Commissioning Contracting and Procurement)Develop effective working relationshipsDevelop evidence based commissioning policies and strategies to improve outcomes (Commissioning, Procurement and Contracting)Develop plans to meet local needs for health care servicesDevelop teams to manage commissioning for outcomesEngage with Service Users+26 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CMI Level 5 Diploma In Commissioning, procurement and contracting for Care Services (QCF)
41 units in this credential, in the order it lists them, awarded by Chartered Management Institute.
- Apply quality assurance systems in a commissioning organisation
- Assess needs and balance priorities and resources for commissioning care services
- Assess the impact of commissioning activities on social, economic and environmental sustainability
- Assure the quality of services provided by a commissioning organisation
- Champion equality, diversity and inclusion
- De-commission provision in care services
and 35 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.