Cambridge OCR · RQF Level 2
OCR Level 2 Diploma in Business Skills (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits37
- Units in this qualification92
Awarded by Cambridge OCR · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
These are the units Cambridge OCR registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Adapt your behaviour to give a good customer service impressionReal unit · Cambridge OCR
What you'll be able to do
- Look and act the part in order to provide a good customer service impression
- Relate to their customers and to colleagues effectively
- Adapt their behaviour to give a good customer service impression
Administer human resource recordsReal unit · Cambridge OCR
You'll gain knowledge and skills to administer human resource records in compliance with organisational and legal requirements. The unit covers creating and maintaining personnel files, reporting HR information, and understanding relevant policies and procedures.
What you'll be able to do
- Understand the procedures for creating personnel files for new starters in accordance with organisational policy.
- Understand how to maintain Human Resource information accurately and securely.
- Understand how to report Human Resource information in line with organisational requirements.
- Understand the organisational requirements for administering Human Resource records, including data protection and confidentiality.
- Understand the legal requirements for administering Human Resource records, including employment law and data protection legislation.
- Create personnel files for new starters, ensuring all required documentation is included.
- Maintain Human Resource information, updating records accurately and promptly.
- Report Human Resource information to relevant stakeholders, adhering to reporting schedules and formats.
- Comply with organisational and legal requirements when administering Human Resource records.
Administer the recruitment and selection processReal unit · Cambridge OCR
What you'll be able to do
- Understand how to advertise job vacancies
- Understand how to respond to potential applicants
- Understand how to administer the selection process
- Understand how to administer the appointment process
- Advertise job vacancies
- Respond to potential applicants
- Administer the selection process
- Administer the appointment process
Analyse and report dataReal unit · Cambridge OCR
What you'll be able to do
- Understand how to organise and evaluate data that has been researched
- Understand how to report data that has been researched
- Analyse and evaluate data
- Report data
Audio-TranscriptionReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor or typewriter in combination with audio equipment
- Transcribe text from recorded material
- Interpret implied and explicit instructions
- Incorporate information from another source
- Understand how to check documents for accuracy
Audio-TranscriptionReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor or typewriter in combination with audio equipment
- Transcribe text from recorded material
- Interpret implied and explicit instructions
- Incorporate information from another source
- Understand how to check documents for accuracy
Audio-TranscriptionReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor or typewriter in combination with audio equipment
- Transcribe text from recorded material
- Interpret implied and explicit instructions
- Incorporate information from another source
- Understand how to check documents for accuracy
Carry out research and prepare a reportReal unit · Cambridge OCR
What you'll be able to do
- Research business information for a specific purpose
- Produce a formal written business report
Carry out stock control processes using a computerised systemReal unit · Cambridge OCR
What you'll be able to do
- Enter and/or restore data using a Computerised Accounting Package
- Create and edit Sales Orders
- Create and edit Purchase Orders
- Amend Sales Order Status
- Amend Purchase Order Status
- Generate sales invoices
- Create stock credit notes
- Update the sales ledger and stock levels
- Produce reports using selection criteria and parametres
Communicate effectively with customersReal unit · Cambridge OCR
What you'll be able to do
- Communicate effectively with customers
- Understand how to communicate effectively with customers
Communicate in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand the purpose of planning communication
- Understand how to communicate in writing
- Understand how to communicate verbally
- Understand the purpose of feedback in developing communication skills
- Plan communication
- Communicate in writing
- Communicate verbally
- Identify and agree ways of developing communication skills
Communicate in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand the purpose of planning communication
- Understand how to communicate in writing
- Understand how to communicate verbally
- Understand the purpose and value of feedback in developing communication skills
- Plan communication
- Communicate in writing
- Communicate verbally
- Identify and agree ways of further developing communication skills
Contribute to decision-making in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand the purpose and process of decision-making
- Understand how to prepare to contribute to decision-making
- Understand how to contribute to decision-making
- Prepare contributions to decision-making
- Make contributions to decision-making
Contribute to running a projectReal unit · Cambridge OCR
What you'll be able to do
- Understand how to contribute to agree to a project brief
- Understand how to contribute to a project
- Understand the purpose of contributing to the evaluation of a project
- Contribute to preparing and planning a project
- Contribute to running a project
- Contribute to evaluating the outcomes of a project
Deal with customers face to faceReal unit · Cambridge OCR
What you'll be able to do
- Communicate effectively with their customer
- Improve the rapport with their customer through body language
- Understand how to deal with customers face to face
Deal with customers in writing or electronicallyReal unit · Cambridge OCR
What you'll be able to do
- Use written or electronic communication effectively
- Plan and send an effective written or electronic communication
- Handle incoming written or electronic communications effectively
- Deal with customers in writing or electronically
Deliver a presentationReal unit · Cambridge OCR
What you'll be able to do
- Understand the purpose of preparing for and evaluating a presentation
- Understand the techniques used in enhancing a presentation
- Prepare for delivery of a presentation
- Deliver a presentation
- Evaluate a presentation
Deliver customer service to difficult customersReal unit · Cambridge OCR
What you'll be able to do
- Recognise when customers may be difficult to deal with
- Deal with difficult customers
- Understand how to deliver customer service to difficult customers
Deliver reliable customer serviceReal unit · Cambridge OCR
What you'll be able to do
- Prepare to deal with customers
- Give consistent service to customers
- Check customer service delivery
- Deliver reliable customer service
Design and produce documents in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand the purpose and value of designing and producing high quality and attractive documents
- Know the resources available to design and produce documents and how to use them
- Understand the purpose and value of following procedures when designing and producing documents
- Design and produce documents to agreed specifications
Develop a presentationReal unit · Cambridge OCR
What you'll be able to do
- Understand the purpose of preparing for and evaluating a presentation
- Develop a presentation
Develop customer relationshipsReal unit · Cambridge OCR
What you'll be able to do
- Build their customer’s confidence that the service they give will be excellent
- Meet the expectations of their customers
- Develop the long-term relationship between their customer and their organisation
- Develop customer relationships
Document PresentationReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor
- Key in text from handwritten and typewritten drafts
- Interpret implied and explicit instructions
- Incorporate information from separate locations within the same document
- Incorporate information from another source
- Understand how to check documents for accuracy
Document PresentationReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor
- Key in text from handwritten and typewritten drafts
- Interpret implied and explicit instructions
- Incorporate information from another source
- Understand how to check documents for accuracy
Evaluate and improve own performance in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand how to evaluate and improve own performance
- Evaluate and improve own performance using feedback from others
- Use evaluation of own performance to agree, develop and use a learning plan
Follow the rules to deliver customer serviceReal unit · Cambridge OCR
What you'll be able to do
- Follow their organisation’s customer service practices and procedures
- Follow the rules to deliver customer service
Give customers a positive impression of yourself and your organisation.Real unit · Cambridge OCR
What you'll be able to do
- Establish rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Understand how to give customers a positive impression of themselves and the organisation
Handle mailReal unit · Cambridge OCR
What you'll be able to do
- Understand security procedures when handling mail or packages
- Understand the range of available internal and external mail services
- Receive, distribute and collect internal mail or packages
- Follow procedures for despatching mail or packages
- Resolve, report or refer problems that may occur in handling mail or packages
Improve own performance in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand how to improve own performance
- Improve own performance using feedback
- Agree own development needs using a learning plan
Improve the customer relationshipReal unit · Cambridge OCR
What you'll be able to do
- Improve communication with their customers
- Balance the needs of their customer and their organisation
- Exceed customer expectations to develop the relationship
- Understand how to improve the customer relationship
Lead and manage meetingsReal unit · Cambridge OCR
What you'll be able to do
- Prepare to lead a meeting.
- Manage meeting procedures.
- Chair a meeting.
- Undertake post-meeting tasks.
Legislation affecting organisationsReal unit · Cambridge OCR
What you'll be able to do
- Understand legislation affecting business organisations
- Understand organisational regulations and codes of behaviour
- Conduct risk assessments
MailmergeReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor
- Key in text from handwritten drafts
- Interpret implied and explicit instructions
- Merge a document with a data file
- Understand how to check documents for accuracy
MailmergeReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor
- Key in text from handwritten drafts
- Interpret implied and explicit instructions
- Merge documents and labels with a data file
- Understand how to check documents for accuracy
Maintaining Control AccountsReal unit · Cambridge OCR
What you'll be able to do
- Prepare sales and purchase ledger and tax control accounts
- Reconcile sales and purchase ledger and tax control accounts
Maintaining and reconciling the cashbookReal unit · Cambridge OCR
What you'll be able to do
- Maintain a three column analysed cash book
- Reconcile a bank statement with the cashbook
Maintaining petty cash recordsReal unit · Cambridge OCR
What you'll be able to do
- Complete a petty cash voucher
- Maintain an analysed petty cash book
- Maintain the petty cash balance
Maintaining the JournalReal unit · Cambridge OCR
What you'll be able to do
- Open a new set of double entry book-keeping records using the Journal
- Use the Journal to correct errors disclosed and not disclosed by the trial balance
- Create and clear a suspense account using the Journal.
- Use the Journal to record other transactions
- Use the Journal to process wages costs.
Make effective decisionsReal unit · Cambridge OCR
What you'll be able to do
- Identify circumstances that require a decision to be made.
- Collect information to inform decision-making.
- Analyse information to inform decision-making.
- Make a decision.
Making and receiving paymentsReal unit · Cambridge OCR
What you'll be able to do
- Process cash receipts
- Process cheques received and other forms of receipts
- Process payments in cash.
- Make payments by cheque
- Prepare a remittance advice
Manage conflict in a teamReal unit · Cambridge OCR
What you'll be able to do
- Support team members’ understanding of their role and position within a team.
- Take measures to minimise conflict within a team.
- Understand how to encourage team members to resolve their own conflicts.
- Understand legal and organisational requirements concerning conflict.
Manage own performance in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand how to plan work and be accountable to others
- Understand how to behave in a way that supports effective working
- Plan and be responsible for own work, supported by others
- Behave in a way that supports effective working
Manage own performance in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand how to plan and prioritise work and be accountable to others
- Understand how to behave in a way that supports effective working
- Plan, prioritise and be accountable for own work
- Behave in a way that supports effective working
Monitor and solve customer service problemsReal unit · Cambridge OCR
What you'll be able to do
- Solve immediate customer service problems
- Identify repeated customer service problems and options for solving them
- Take action to avoid the repetition of customer service problems
- Understand how to monitor and solve customer service problems
Organise a business eventReal unit · Cambridge OCR
What you'll be able to do
- Analyse the requirements for an event
- Make comparisons between different venues for an event.
- To book a suitable venue after comparing different venues.
- Invite attendees and produce relevant documentation for the event
- Analyse the necessary preparations and produce a plan for the day of the event
- Evaluate the success of the event
Organise and report dataReal unit · Cambridge OCR
What you'll be able to do
- Understand how to organise and report data that has been researched
- Organise data
- Report data
Organise business travel or accommodationReal unit · Cambridge OCR
What you'll be able to do
- Understand the range of information, requirements and procedures that may be needed for all types of business travel or accommodation arrangements
- Understand the types of problems that may occur with business travel or accommodation arrangements and how to deal with them
- Organise different types of business travel or accommodation arrangements
Organise the delivery of reliable customer serviceReal unit · Cambridge OCR
What you'll be able to do
- Plan and organise the delivery of reliable customer service
- Review and maintain customer service delivery
- Use recording systems to maintain reliable customer service
- Understand how to organise the delivery of reliable customer service
Participate in meetingsReal unit · Cambridge OCR
What you'll be able to do
- Prepare for a meeting.
- Participate in a meeting.
- Communicate information to relevant stakeholders.
Plan and organise meetingsReal unit · Cambridge OCR
What you'll be able to do
- Understand the arrangements and actions required for planning and organising meetings
- Prepare for a meeting
- Support running a meeting
- How to follow up a meeting
Plan, allocate and monitor work of a teamReal unit · Cambridge OCR
What you'll be able to do
- Plan work for a team.
- Allocate work across a team.
- Manage team members to achieve team objectives.
- Monitor and evaluate the performance of team members.
- Improve the performance of a team.
Prepare and record sales and purchase documents using a computerised systemReal unit · Cambridge OCR
You'll develop practical skills to prepare and record sales and purchase documents using a computerised accounting system. The unit includes entering and restoring data, preparing financial documents for customers, and processing payments and receipts.
What you'll be able to do
- Enter and/or restore data accurately using a Computerised Accounting Package
- Prepare financial documents, such as invoices and statements, for dispatch to credit customers
- Record supplier invoices and credit notes accurately within the computerised system
- Process payments made to suppliers efficiently using the computerised accounting package
- Process monies received from customers accurately within the computerised accounting package
- Maintain the petty cash account, recording all transactions accurately
- Produce reports using appropriate selection criteria and parameters to extract relevant financial information
Preparing and processing book-keeping documentsReal unit · Cambridge OCR
What you'll be able to do
- Process sales invoices and credit notes
- Process supplier invoices and credit notes
Preparing and recording financial documentationReal unit · Cambridge OCR
What you'll be able to do
- Prepare the financial documents to be sent to credit customers
- Enter sales invoices and credit notes into the appropriate books of prime entry
- Process payments from customers
- Process suppliers’ invoices and credit notes
- Enter supplier invoices and credit notes into the appropriate books of prime entry
- Prepare payments to suppliers
Process routine payments and receipts using a computerised systemReal unit · Cambridge OCR
What you'll be able to do
- Enter and/or restore data using a Computerised Accounting Package
- Process petty cash payments and receipts
- Process non-credit payments and receipts
- Correct transaction errors
- Process salary journals
- Carry out bank reconciliation
- Produce reports using selection criteria and parametres
Processing ledger transactions and extracting a trial balanceReal unit · Cambridge OCR
What you'll be able to do
- Process ledger transactions from the books of prime entry
- Prepare ledger balances and an initial trial balance
Produce documents in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand the purpose of producing high quality and attractive documents in a business environment
- Know the resources and technology available and how to use them when producing documents in a business environment
- Understand the purpose of following procedures when producing documents in a business environment
- Prepare for tasks
- Produce documents to agreed specifications
Project Management SoftwareReal unit · Cambridge OCR
It teaches you to use project management software to define projects, enter and edit task and resource information, update progress, and select appropriate tools to display and report on project status effectively.
What you'll be able to do
- Create and define a project, including setting clear objectives, scope, and deliverables.
- Enter and edit information about project tasks and resources within project management software.
- Update information about project progress, including task completion, resource allocation, and potential delays.
- Select and use appropriate tools and techniques within project management software to display and report on project status effectively.
Project Management SoftwareReal unit · Cambridge OCR
This unit aims to equip learners with the skills to utilise project management software effectively. You'll create project definitions, input and edit task information, update project progress, and report on project status using appropriate tools and techniques.
What you'll be able to do
- Create a project definition, outlining its objectives, scope, and deliverables
- Enter detailed information about project tasks, including dependencies, timelines, and resource allocation
- Edit information about project tasks and resources to reflect changes in project requirements or availability
- Update information about project progress, including task completion status, milestones achieved, and any deviations from the original plan
- Select appropriate tools and techniques for displaying project status, such as Gantt charts, PERT charts, and dashboards
- Use selected tools and techniques to report on project status to stakeholders, highlighting key achievements, risks, and issues
Promote continuous improvementReal unit · Cambridge OCR
What you'll be able to do
- Plan improvements in customer service based on customer feedback
- Implement changes in customer service
- Review changes to promote continuous improvement
- Understand how to promote continuous improvement
Recognise and deal with customer queries, requests and problemsReal unit · Cambridge OCR
What you'll be able to do
- Recognise and deal with customer queries and requests
- Recognise and deal with customer problems
- Recognise and deal with customer queries, requests and problems
Record routine bookkeeping transactions using a computerised systemReal unit · Cambridge OCR
What you'll be able to do
- Enter and/or restore data using a Computerised Accounting Package
- Record Customer and Supplier invoices and credit notes
- Process monies received
- Process monies paid
- Correct transaction errors
- Carry out bank reconciliation
- Produce reports using selection criteria and parametres
Recording Credit transactionsReal unit · Cambridge OCR
What you'll be able to do
- Complete the Day Books
Recording receipts and paymentsReal unit · Cambridge OCR
What you'll be able to do
- Maintain a two column analysed cash book
- Reconcile the bank statement with the cash book
Research informationReal unit · Cambridge OCR
What you'll be able to do
- Understand procedures for researching information
- Research information for others
Resolve customer service problemsReal unit · Cambridge OCR
What you'll be able to do
- Spot customer service problems
- Pick the best solution to resolve customer service problems
- Take action to resolve customer service problems
- Resolve customer service problems
Respond to change in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand the causes and effects of change in a business environment
- Understand own role in supporting change
- Understand own role in responding to change
- Respond to change
- Support the evaluation of change
Reviewing and developing office proceduresReal unit · Cambridge OCR
What you'll be able to do
- Understand office procedures and their uses
- Understand the ways in which office procedures are supported, maintained, reviewed and amended
- Carry out a review of office procedures
- Understand training and development requirements needed when amending or devising procedures
Setting up accounting software to manage accounting informationReal unit · Cambridge OCR
What you'll be able to do
- Enter and/or restore data using a Computerised Accounting Package at the start of the financial year
- Set up Assets, Liabilities, Capital and Budgets
- Record customer and supplier invoices and credit notes
- Process receipts from customers
- Process payments to suppliers
- Process non-credit payments and receipts
- Process Journals
- Produce reports using selection criteria and parametres
Solve business problemsReal unit · Cambridge OCR
What you'll be able to do
- Recognise business problems and their causes
- Understand techniques for solving business problems
- Review approaches and solutions to business problems
- Recognise business problems
- Plan and carry out a solution to a business problem
- Review a solution to the business problem
Solve business problemsReal unit · Cambridge OCR
What you'll be able to do
- Understand business problems and their causes
- Understand techniques for solving business problems
- Understand factors that influence solutions to business problems
- Understand how to evaluate approaches to solving business problems
- Recognise and analyse business problems
- Plan and carry out own solution to the business problem
- Evaluate own solution to the business problem
Support customer service improvementsReal unit · Cambridge OCR
What you'll be able to do
- Use feedback to identify potential customer service improvements
- Implement changes in customer service
- Assist with the evaluation of changes in customer service
- Support customer service improvements
Support team members in identifying, developing and implementing new ideasReal unit · Cambridge OCR
What you'll be able to do
- Develop team ideas and develop the creativity of team members
- Assess the viability of team members’ ideas.
- Support team members to implement ideas.
- Implement team ideas.
Support the organisation of business travel or accommodationReal unit · Cambridge OCR
What you'll be able to do
- Understand the purpose of confirming a brief and budget for business travel or accommodation
- Know the sources of information and facilities available to make business travel or accommodation arrangements
- Support the organisation with business travel or accommodation arrangements
Support the organisation of meetingsReal unit · Cambridge OCR
What you'll be able to do
- Understand the arrangements to be made to support the planning and organising of meetings
- Prepare for a meeting
- Follow up a meeting
Take minutesReal unit · Cambridge OCR
What you'll be able to do
- Understand the task of taking minutes at meetings
- Understand the role of the chair and other formal responsibilities in meetings
- Take minutes at meetings
- Prepare for taking minutes
- Minute meetings
Text ProductionReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor or a typewriter
- Key in text from handwritten and typewritten drafts
- Interpret implied and explicit instructions
- Incorporate information from another source
- Check documents for accuracy
Text ProductionReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor or a typewriter
- Key in text from handwritten and typewritten drafts
- Interpret implied and explicit instructions
- Incorporate information from another source
- Check documents for accuracy
Text ProductionReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor or a typewriter
- Key in text from handwritten and typewritten drafts
- Interpret implied and explicit instructions
- Incorporate information from another source
- Check documents for accuracy
Text Production - Screen ReaderReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor or typewriter
- Key in and format text from recorded material, using a screen reader
- Interpret implied and explicit instructions
- Incorporate information from another source
- Understand how to check documents for accuracy, using a screen reader
Text Production - Screen ReaderReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor or typewriter
- Key in and format text from recorded material, using a screen reader
- Interpret implied and explicit instructions
- Incorporate information from another source
- Understand how to check documents for accuracy, using a screen reader
Text Production - Screen ReaderReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor or typewriter
- Key in and format text from recorded material, using a screen reader
- Interpret implied and explicit instructions
- Incorporate information from another source
- Understand how to check documents for accuracy
Use a diary systemReal unit · Cambridge OCR
What you'll be able to do
- Understand a diary system
- Understand how to use a diary system
- Use a diary system
Use office equipmentReal unit · Cambridge OCR
What you'll be able to do
- Know about different types of office equipment and its uses
- Understand the purpose of following instructions and health and safety procedures
- Understand how to use equipment in a way that minimises waste
- Know about the different types of problems that may occur when using equipment and how to deal with them
- Understand the purpose of meeting work standards and deadlines
- Understand the purpose of leaving equipment and the work area ready for the next user
- Use office equipment
Word ProcessingReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor
- Key in text from handwritten and typewritten drafts
- Interpret implied and explicit instructions
- Understand how to check documents for accuracy
Word ProcessingReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor
- Key in text from handwritten and typewritten drafts
- Interpret implied and explicit instructions
- Incorporate information from another source
- Understand how to check documents for accuracy
Word ProcessingReal unit · Cambridge OCR
What you'll be able to do
- Use a word processor
- Key in text from handwritten and typewritten drafts
- Interpret implied and explicit instructions
- Understand how to check documents for accuracy
Work in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand how to respect other people at work
- Understand how to maintain security and confidentiality at work and deal with concerns
- Understand the purpose and procedures for keeping waste to a minimum in a business environment
- Understand procedures for disposal of hazardous materials
- Support sustainability in an organisation
- Respect and support other people at work in an organisation
- Maintain security and confidentiality
- Support sustainability and minimise waste in an organisation
Work in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand the purpose and benefits of respecting and supporting other people at work
- Understand how to maintain security and confidentiality at work and deal with concerns
- Understand how to assess, manage and monitor risk in the workplace
- Understand the purpose of keeping waste to a minimum in a business environment, and the procedures to follow
- Understand procedures for disposal of hazardous materials
- Understand ways of supporting sustainability in an organisation
- Respect and support other people at work in an organisation
- Be able maintain security and confidentiality
- Be a
Work with other people in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand how to support an organisation’s overall mission and purpose
- Understand how to work as a team to achieve goals and objectives
- Understand how to communicate as a team
- Understand the contribution of individuals within a team
- Understand how to deal with problems and disagreements
- Understand the purpose of feedback when working as a team
- Work in a team to achieve goals and objectives
- Deal with problems in a team
- Share feedback on objectives in a team
Work with other people in a business environmentReal unit · Cambridge OCR
What you'll be able to do
- Understand how your role fits with organisational values and practices
- Understand how to work as part of a team to achieve goals and objectives
- Understand how to communicate as part of a team
- Understand the contribution of individuals within a team
- Understand how to deal with problems and disagreements
- Understand the purpose of feedback when working as a team
- Work in a way that fits with organisational values and practices
- Work in a team to achieve goals and objectives
- Deal with or refer problems in a team
- Use feedback on o
Work with others to improve customer serviceReal unit · Cambridge OCR
What you'll be able to do
- Improve customer service by working with others
- Monitor their own performance when improving customer service
- Monitor team performance when improving customer service
- Understand how to work with others to improve customer service
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Adapt your behaviour to give a good customer service impressionAdminister human resource recordsAdminister the recruitment and selection processAnalyse and report dataAudio-TranscriptionAudio-TranscriptionAudio-TranscriptionCarry out research and prepare a report
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
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Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
OCR Level 2 Diploma in Business Skills (QCF)
- Deliver Speech to Text Reporting Services
- Organise and coordinate corporate events
- Reconcile Cash and Coin
Where this can lead
HR Coordinator
This HR Coordinator role is a fantastic place to start your career in Human Resources. We're not just offering you a job; we're offering you a pathway to grow, learn, and truly make a difference to our people. If you're organised, reliable, discreet, and eager to learn, we'd love to chat.
See the whole journey →Opens the roleHR CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleHR Operations AssociateOne of the jobs this qualification is a route into · 2 near-identical records folded inSee the role →Opens the roleHR Operations CoordinatorOne of the jobs this qualification is a route into · 1 near-identical record folded inSee the role →Opens the roleJunior HR AssistantOne of the jobs this qualification is a route intoSee the role →Opens the rolePeople & Culture CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleJunior HR OfficerOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →
Showing 6 roles, drawn from 36 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Deliver Speech to Text Reporting ServicesOrganise and coordinate corporate eventsReconcile Cash and Coin
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your work in any of these jobs
Which job do you mean?
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for OCR Level 2 Diploma in Business Skills (QCF)
76 units in this credential, in the order it lists them, awarded by Cambridge OCR.
- Adapt your behaviour to give a good customer service impression
- Administer human resource records
- Administer the recruitment and selection process
- Analyse and report data
- Audio-Transcription
- Carry out research and prepare a report
and 70 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.