Chartered Institute of Housing · RQF Level 3
CIH Level 3 Certificate in Housing Practice (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits27
- Guided learning120 hours
- Units in this qualification49
Awarded by Chartered Institute of Housing · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Chartered Institute of Housing registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Accessible and Adaptable HousingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the social and political context for accessible and adaptable housing.
- Understand the features of accessible and adaptable housing.
- Understand the role of assistive technology in supporting independent living.
Call Handling for Telecare Services OperatorsReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the skills needed to provide telecare services.
- Understand how to respond to the diverse needs of telecare customers.
- Understand organisational procedures for responding to telecare customers in an emergency.
Cleaning Public AreasReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand safe working practices in relation to cleaning public areas.
- Know approaches to environmental protection.
- Understand standard setting in relation to cleaning.
Community Action for NeighbourhoodsReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the principles of successful community action.
- Understand how to facilitate community action in practice.
Community DevelopmentReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand different approaches to community development.
- Understand current issues relating to community development.
- Know the skills and resources required for effective and community development.
Customer Service Standards for Housing MaintenanceReal unit · Chartered Institute of Housing
What you'll be able to do
- Know how performance indicators are used to improve repairs and maintenance services.
- Understand how customer service standards for repairs and maintenance services are determined.
- Understand how customer satisfaction and feedback mechanisms can be used to improve performance in repairs and maintenance.
Customer Service in a Housing ContextReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of customer service in a housing context.
- Understand how to communicate effectively with the housing customer.
- Understand the role of customer feedback in a housing context and how to respond.
Dealing with Anti-Social Behaviour _ASB_ in HousingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the definition of, and background to 'Anti-Social Behaviour' (ASB).
- Understand the statutory and non statutory bases for dealing with ASB.
- Understand approaches to tackling and preventing ASB in a housing context.
Delivery of Affordable Housing ServicesReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the main types of affordable housing providers nationally and the services they deliver.
- Understand the importance of partnership working in the delivery of housing and community services.
- Know a range of opportunities for resident participation in housing and housing related services.
- Understand the regulatory system for affordable housing and the use of performance measures.
Equality and Diversity for HousingReal unit · Chartered Institute of Housing
What you'll be able to do
- Know equality and diversity legislation and how it relates to housing.
- Understand the diversity of housing service users, and how this impacts on housing organisations.
- Understand the approaches used by housing organisations to respond to the diverse needs of service users.
Handling Telecare Customer Data Safely and SecurelyReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of data protection in the provision of telecare services to customers.
- Know legislation and organisational policies relevant to data protection and access to personal information.
- Know organisational policy and procedures in relation to data security.
Health and Safety for Housing Management and MaintenanceReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the requirements of health and safety acts and policies, for housing management and maintenance.
- Understand the application of health and safety acts and policies.
- Understand potential housing maintenance related health hazards within the home.
- Understand how fire safety guidelines for dwellings may be breached.
- Understand personal safety for housing management and maintenance workers.
Homelessness Services and PreventionReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the statutory framework for the provision of services to people who are homeless or threatened with homelessness.
- Know about accommodation and services for people who are homeless or threatened with homelessness.
- Understand how homelessness may be prevented.
Homelessness amongst ex-offenders: its effects and preventionReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the law in relation to homelessness among ex-offenders.
- Prevent homelessness amongst ex-offenders.
- Understand how the risk of reoffending can be reduced by tackling homelessness.
House ConstructionReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the common forms of construction for social housing stock.
- Understand the utility services provided to a typical dwelling.
- Understand common housing defects and repairs.
Housing Maintenance SystemsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the process systems to deliver a service for responsive/day to day repairs.
- Understand the process systems to deliver long term asset management programmes.
- Understand the relationship between the client and contractor roles in the delivery of housing maintenance systems.
Housing Policy and Affordable HousingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand how housing policy has shaped affordable housing development and provision since 1945.
- Understand current approaches to enabling access to affordable housing.
- Know about the range of activities undertaken by social housing landlords.
Housing and Young PeopleReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand housing options and related services for young people.
- Understand the social, political and economic factors influencing the housing and support needs of young people.
- Understand the range of services that promote greater independence and inclusion for young people.
Housing benefitReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the policy and legislation in relation to housing benefit.
- Understand housing benefit entitlement and how claims are dealt with.
- Understand housing benefit fraud detection and prevention.
Independent Living for Older PeopleReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the housing options and related services for older people.
- Understand the influence of demographic and social factors on housing and support needs and aspirations of older people.
- Understand the range of housing and support services that promote greater independence and social inclusion for older people.
Introducing Social WelfareReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the development of the post-war welfare state in the UK.
- Understand the development of post-war welfare policy of at least one other western country.
- Know current and future welfare policy in the UK.
Involving Housing Service UsersReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand why service user involvement is important in housing in a range of settings.
- Know a range of opportunities for service user involvement in housing.
- Understand how to plan for service user involvement.
Laws and Rights in the Planning and Development of Gypsy and Traveller SitesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand how law has been developed and enforced with regard to Gypsy and Traveller sites.
- Understand how land is controlled by law and planning procedures in the development of Gypsy and Traveller sites.
- Understand the impact of recent legislation on the provision of accommodation and services to Gypsies and Travellers.
Maintaining Safe and Secure Residential AreasReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the environmental factors affecting safety and security within residential areas.
- Understand approaches to enhancing safety and security within residential areas.
- Understand ways of working with emergency services in relation to safety and security.
Managing Empty PropertiesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand approaches to the management of void properties.
- Understand how void properties provide an opportunity for landlords to assess quality standards for their properties.
- Know the role of void management as part of managing sustainable communities.
Managing Gypsy and Traveller SitesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand different examples of ownership and management of Gypsy and Traveller sites.
- Understand how to develop resident participation on Gypsy and Traveller sites.
- Understand the practical management of Gypsy and Traveller sites.
Managing Leasehold Housing ServicesReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the legal and regulatory framework for leasehold housing management.
- Understand the features of the leasehold housing sector.
- Consult on, and calculate leasehold housing service charges.
Managing NeighbourhoodsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the principles of managing neighbourhoods.
- Understand the range of issues affecting neighbourhoods, especially deprived neighbourhoods.
- Understand the approach to managing a particular neighbourhood.
Managing Resources for Caretaking and Concierge ServicesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand how to manage the delivery of caretaking and concierge services.
- Understand how to manage equipment, supplies and staff effectively.
- Understand how to use and control resources safely and efficiently.
Occupancy, Tenure and LettingsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand types of occupancy and tenure.
- Understand different types of tenancy.
- Understand different approaches to allocation and lettings.
Personalisation and Delivering Support for Independent LivingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the wider context in which support services operate in delivering independent living.
- Understand the role of service user involvement in the design and monitoring of services.
- Understand the funding and monitoring framework for support services.
Planning Support for Independent LivingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the role of assessment and support planning in identifying goals and achieving positive outcomes for independent living.
- Understand the role of partnership working in support planning and achieving positive outcomes for independent living.
Planning and Development for Housing RegenerationReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the factors that enable housing regeneration.
- Know the development process for housing regeneration.
Prevention and Management of Rent ArrearsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand rent arrears strategies, policies and procedures.
- Understand good practice in effective arrears management.
- Understand the legal framework for arrears management.
Professional practice skills for housingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key skills required for the housing professional.
- Assess own professional performance.
- Manage own professional development.
Providing Telecare ServicesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key operational requirements for a telecare services centre.
- Understand the function of arange of telecare equipment monitored by telecare services centres.
- Know why and how quality and performance of a telecareservice is monitored and measured.
Provision and improvement of services on Gypsy and Traveller sitesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand service provision in the context of Gypsy and Traveller sites.
- Understand the health issues faced by Gypsy and Traveller people and how their health needs can be met.
- Understand Gypsy and Traveller educational issues.
Regeneration and RenewalReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the policy and strategic framework governing regeneration and renewal.
- Know the wider social, economic and spatial processes in the regeneration and renewal of areas and communities.
- Understand the key organisations, agencies and groups, and their roles in the regeneration and renewal process.
Repairs and Maintenance in Housing OrganisationsReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the legal obligations relating to repairs and maintenance.
- Understand how housing organisations manage and deliver long term and cyclical maintenance.
- Know the methods landlords use to manage and monitor their responsive repairs and maintenance service.
Role of the Support Worker for Independent LivingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the values and principles that underpin support services for independent living.
- Understand the role of the support worker in supporting identified needs, goals and aspirations of individuals.
- Understand the role of the support workers in safeguarding individuals.
Supporting those in fuel poverty to reduce energy costsReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the causes and indicators of fuel poverty.
- Understand the factors that lead to high energy use in domestic property.
- Understand how to assist those in fuel poverty to reduce energy costs.
Sustainable CommunitiesReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand what is meant by the term community.
- Understand what is meant by the term 'sustainable communities'.
- Know the context of sustainable communities.
- Understand the role of partnership working in initiatives aimed at developing sustainable communities.
The Context of Telecare Services ProvisionReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the key factors influencing the development of telecare services.
- Understand the business context in which telecare services operate.
- Understand the role of partnership working in the provision of telecare services.
The Economic Context of Affordable HousingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the economic factors that affect the provision of affordable housing.
- Understand the economic factors that affect tenure choice.
- Understand the local impact of broad national economic trends.
The Framework for Housing AdviceReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the statutory framework for organisations to provide housing advice and sources of funding.
- Know the range of housing advice provided by organisations across all tenures.
- Understand the principles of giving advice.
The Impact of Housing Conditions on HealthReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the links between housing conditions and health.
- Know about policy initiatives aimed at improving housing conditions in order to reduce health inequalities.
- Understand strategies and measures implemented to improve housing in order to reduce health inequalities.
The Legal Framework for HousingReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand the legal framework of the country within the EU in which you live or work.
- Know about the implications of the law for housing.
- Know how housing disputes are resolved through judicial intervention and non-judicial processes.
The Social Context of Housing in the UKReal unit · Chartered Institute of Housing
What you'll be able to do
- Know the key demographic trends in the UK and the implications for housing provision.
- Understand the key social processes that are relevant to social housing organisations.
- Understand how the diverse backgrounds of customers impact on the housing service.
Understanding Gypsy and Traveller Identity in SocietyReal unit · Chartered Institute of Housing
What you'll be able to do
- Understand Gypsy and Traveller way of life and self-identity.
- Understand how negative social attitudes and media images of Gypsies and Travellers are constructed and how they might be challenged.
- Understand the social and political context for Gypsies and Travellers in the UK.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Complete relevant documentation for occupancy agreements
- Deliver new housing supply in conjunction with partners
- Enable individuals to maintain the safety and security of their living environment
- Implement and monitor health and safety procedures for managed properties
- Investigate identified breaches of occupancy agreements
- Manage Empty Properties
- Manage rents and service charges
- Monitor and maintain health, safety and security of self and others
Where this can lead
Health and Safety Manager
This role isn't just a job; it's a launchpad for a significant, impactful career. If you're ready to lead, innovate, and genuinely make a difference to people's lives and our business's resilience, then we'd love to chat.
See the whole journey →Showing 2 roles, drawn from 3 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for CIH Level 3 Certificate in Housing Practice (QCF)
49 units in this credential, in the order it lists them, awarded by Chartered Institute of Housing.
- Accessible and Adaptable Housing
- Call Handling for Telecare Services Operators
- Cleaning Public Areas
- Community Action for Neighbourhoods
- Community Development
- Customer Service Standards for Housing Maintenance
and 43 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.