City and Guilds of London Institute · RQF Level 3
City & Guilds Level 3 NVQ Diploma in Travel Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits37
- Guided learning282 hours
- Units in this qualification28
Awarded by City and Guilds of London Institute · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units City and Guilds of London Institute registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Analyse, Evaluate and Present Tourism DataReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand processes for analysing and evaluating tourism data
- Analyse and evaluate tourism data
- Analyse and evaluate tourism data
- Present the results of tourism data analysis
- Present the results of tourism data analysis effectively
Build and Maintain Customers' ProfilesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the value of accurate account tracking and management
- Obtain personal travel details
- Compile and maintain personal travel profiles
- Build and maintain personal travel profiles
Build and Maintain Relationships with Customers Not PresentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of building and maintaining relationships with customers
- Establish contact with customers
- Communicate and inform customers effectively
- Manage difficult and demanding customers
- Manage accommodation and transfers
Coach customers on the use of organisation web-based technologyReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand travel and tourism web-based technology used by customers
- Understand how to coach customers to use travel and tourism web-based technology
- Understand how travel and tourism web-based technology affect sales
- Coach customers with the use of travel and tourism web-based technology
Complete Foreign Exchange TransactionsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of foreign exchange services
- Understand currency exchange operations
- Maintain foreign exchange supplies to meet customer demands
- Maintain stocks of foreign exchange supplies
- Understand the regulations and organisational procedures governing foreign exchange transactions
- Sell and buy exchange products to and from customers
- Conduct foreign exchange transactions
- Remit foreign exchange to suppliers
- Remit foreign currency to suppliers
Contribute to Business Travel Account ManagementReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of business travel account management
- Monitor clients’ business travel usage
- Maintain travel-related information
- Maintain business travel-related information
- Assist customers to keep within travel policies
- Assist customers with travel arrangements whilst keeping within company travel policies
Contribute to Supporting and Developing ColleaguesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of supporting and developing colleagues
- Arrange and carry out team briefings to support and develop colleagues
- Plan and provide team briefings
- Support and train colleagues to improve effectiveness and personal development
- Support colleagues to improve their effectiveness and personal development
Contribute to maintaining the quality of travel and tourism operationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of maintaining standards
- Help maintain the quality and security of operations
- Maintain the quality of travel and tourism operations
- Help maintain the quality of travel and tourism operations
Deal with travel and tourism problems and emergenciesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the need for effective responses to problems and emergencies
- Respond to problems and emergency situations
- Respond to problems and emergencies
- Co-ordinate post-emergency situations
- Co-ordinate post-emergency situations
Develop and sustain collaborative working relationships with other organisationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of researching potential organisations before working together
- Understand how travel and tourism organisations work collabouratively
- Understand the importance of working collabouratively
- Assess the suitability of collabourative working with travel and tourism organisations
- Sustain collabourative working relationships with travel and tourism organisations
Employment Rights and Responsibilities in the Hospitality, Leisure, Travel and Tourism SectorReal unit · City and Guilds of London Institute
What you'll be able to do
- Know employer and employee rights, responsibilities and own organisational procedures
- Know factors that affect own organisation and occupation
Ensure responsibility for actions to reduce risks to health and safetyReal unit · City and Guilds of London Institute
What you'll be able to do
- Identify the hazards and evaluate the risks in the workplace.
- Reduce the risks to health and safety in the workplace.
- Reduce risks to health and safety in the workplace.
Generate increased travel and tourism salesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the fundamental principles of increasing sales within the travel and tourism industry.
- Source and develop contacts to increase potential sales opportunities for travel and tourism products and services.
- Promote travel and tourism products and services effectively to target audiences.
- Evaluate the success of sales initiatives and strategies in increasing travel and tourism sales.
- Generate increased sales of travel and tourism products and services through various sales techniques and strategies.
Maintain travel and tourism social networksReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand how travel and tourism organisations manage social media networks
- Understand the power of social networking
- Manage social media networks
Manage Accommodation and TransfersReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of managing accommodation and transfers
- Manage transfers of customers from and to arrival and departure points
- Ensure that standards of customer accommodation are maintained
- Manage accommodation and transfers
Manage delivery of a tourReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the importance of managing tours effectively
- Ensure the delivery of tour itineraries
- Care for customers on a tour
- Carry out tour administration
- Manage tour group dynamics
- Manage delivery of a tour
Monitor and solve customer service problemsReal unit · City and Guilds of London Institute
What you'll be able to do
- Solve immediate customer service problems
- Identify repeated customer service problems and options for solving them
- Take action to avoid the repetition of customer service problems
- Understand how to monitor and solve customer service problems
Monitor business performanceReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand business performance monitoring
- Monitor and improve business performance
- Monitor and improve business performance
Monitor procedures to safely control work operationsReal unit · City and Guilds of London Institute
What you'll be able to do
- Check that health and safety instructions are followed.
- Recommend changes to health and safety workplace instructions.
- Make sure that hazards and risks are controlled safely and effectively.
- Monitor procedures to safely control work operations
Obtain and analyse customer feedbackReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles and uses of customer feedback in travel and tourism
- Obtain customer feedback efficiently
- Analyse and report on customer feedback data
- Obtain and analyse customer feedback
Organise and Implement Travel and Tourism Promotional ActivitiesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the organisation and implementation of promotional activities
- Plan promotional activities
- Implement promotional activities
- Evaluate and revise promotional activities
- Organise and implement travel and tourism promotional activities
Organise your work and personal developmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of organising work and personal development
- Organise own workload
- Develop own personal performance
- Organise own work and personal development
Plan and deliver on-site entertainmentReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles for the planning and delivery of on-site entertainment
- Plan entertainment
- Plan on-site entertainment
- Deliver and evaluate entertainment
- Deliver and evaluate entertainment
Process travel services bookingsReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles to process travel services bookings
- Complete booking administration
- Understand the booking administration process
- Process and issue documentation and additional services
- Process and issue documentation and additional services
Research and develop tour itinerariesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of researching and developing tour itineraries
- Research market opportunities for tours
- Research market opportunities for tours
- Research and develop tour outlines
- Develop detailed tour itineraries
- Develop tour outlines and itineraries
Sell Travel-Related Products and ServicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of selling travel related products and services
- Identify customers’ travel needs
- Promote the features and benefits of travel products and services
- Close the sale
- Understand how to identify customers’ travel needs
- Promote the features and benefits of travel products and services
- Close the sale
Sell multi-sector air travelReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of selling multi-sector air travel
- Identify customers’ air travel requirements and options
- Know about world travel geography and air travel products, services and conditions
- Promote the features and benefits of different air travel arrangements
- Know about multi-sector air travel-related products and services
- Handle customers’ objections
- Close the sale
- Sell multi-sector air travel to customers
Sell tailor-made travel servicesReal unit · City and Guilds of London Institute
What you'll be able to do
- Understand the principles of selling tailor-made travel services
- Investigate customers’ travel needs
- Deliver tailor-made travel
- Know the legislation and policy regarding the advice offered to customers
- Know about a range of tailor-made travel products and services to meet customers’ needs
- Know about cruise products and services
- Know about a range of destinations
- Create tailor-made travel itineraries
- Understand the policy and legislation that may influence limits of tailor made travel options
- Propose tailor-made travel options to customers
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Advise and coach customers on the use of online facilities
- Analyse, evaluate and present travel and tourism data
- Build and maintain customers’ profiles
- Collect and analyse customer feedback
- Complete foreign exchange transactions
- Contribute to business travel account management
- Deal with problems, unexpected situations and emergencies
- Develop and maintain relationships with remote customers
Where this can lead
Travel and Tourism Sales Executive
Your career path here is really what you make it. We're committed to supporting your growth, whether that's becoming an expert specialist, leading a team, or even moving into a different area of the business. The world of travel is vast, and so are the opportunities.
See the whole journey →Showing 6 roles, drawn from 7 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for City & Guilds Level 3 NVQ Diploma in Travel Services
28 units in this credential, in the order it lists them, awarded by City and Guilds of London Institute.
- Analyse, Evaluate and Present Tourism Data
- Build and Maintain Customers' Profiles
- Build and Maintain Relationships with Customers Not Present
- Coach customers on the use of organisation web-based technology
- Complete Foreign Exchange Transactions
- Contribute to Business Travel Account Management
and 22 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.