ABE Level 4 Diploma in Human Resource Management (QCF)

What you'll be able to do

• Understand the objectives of a business, including profit maximisation, growth, and social responsibility, and what resources they need to achieve these objectives, and to whom they are accountable.
• Understand the structure and classification of business, including different types of ownership, such as sole proprietorships, partnerships, and corporations.
• Understand how the external environment, including economic, social, technological, and political factors, creates opportunities and threats for a business.
• Understand the factors that influence the scale of production, the location of production, and the choice between different types of production process, such as job production, batch production, and mass production.
• Understand the marketing process, including marketing strategy, marketing planning, and market research, and how these elements contribute to business success.
• Understand the main accounting concepts, such as accruals and matching, and sources of finance for business, such as debt and equity.
• Understand the need for human resource planning, and the importance of motivation in theory and in practice, including different motivational theories and techniques.

What you'll be able to do

• Understand and apply the principles which govern the transmission of information in business situations.
• Compose all common types of written communication in a clear, complete and correct way.
• Understand the principles of communicating orally in an effective way.
• Understand the importance of non-verbal signals in communication.
• Understand how common barriers to successful communication arise, and how they can be overcome.
• Understand the content of a passage of simple business information and summarise it effectively.
• Understand the role of computers and other modern communication technologies in business communication.
• Understand common business and communications terms.

What you'll be able to do

• Understand the fundamental principles of people leadership and management applied by organisations wishing to get the best out of their people.
• Understand the importance of external environmental and social contingencies as factors which influence the practice of people management and the psychological contract between employer and employee.
• Understand the changing attitudes and expectations of people in the world of work.
• Understand the changing expectations of employers so far as the attitudes, behaviour and performance of their people are concerned.
• Understand the basic framework (‘hygiene’) factors and the differentiator (‘motivator’) factors which structure the performance of people in organisations.
• Understand the specific role of managerial leadership in organisations as a means of inspiring exceptional levels of achievement.
• Understand the features of High Performance Working (HPW) organisations and also the principal characteristics of poor-performing organisations.

What you'll be able to do

• Understand the support role and operational functions of the Personnel Administrator in the typical organisation, including recruitment, training, and employee relations.
• Understand the significance of the factors that affect the way in which the personnel/HR function operates, and which therefore influence the role and functions of the Personnel Administrator, such as legislation, technology, and organisational culture.
• Understand the competencies required by an effective and efficient Personnel Administrator, such as communication, organisation, and problem-solving skills.
• Know how the Personnel Administrator can make a worthwhile contribution as a Personnel Administrator to the design of an organisation’s HR plans and the day-to-day operation of its people resourcing practices, including recruitment, selection, and induction.
• Know how the Personnel Administrator can make a worthwhile contribution to the design, implementation, evaluation and improvement of an organisation’s induction, training, learning and development processes, ensuring that employees have the skills and knowledge they need to perform their jobs effectively.
• Know how the Personnel Administrator can make a worthwhile contribution to the design, implementation, evaluation and improvement of an organisation’s performance management systems, including setting objectives, providing feedback, and conducting appraisals.
• Know how the Personnel Administrator can make a worthwhile contribution to the design, implementation, evaluation and improvement of an organisation’s employee relations and employee engagement practices, fostering a positive and productive work environment.