Skillsfirst Level 2 NVQ Diploma in Business and Administration (QCF)

What you'll be able to do

• Understand how to create personnel files for new starters within an organisation
• Understand how to maintain Human Resource information accurately
• Understand how to report Human Resource information effectively
• Understand the organisational requirements for administering Human Resource records
• Understand the legal requirements for administering Human Resource records
• Create personnel files for new starters in accordance with organisational procedures
• Maintain Human Resource information in line with organisational policies
• Report Human Resource information accurately and promptly
• Comply with organisational requirements when administering Human Resource records
• Comply with legal requirements when administering Human Resource records

What you'll be able to do

• Understand the organisational and legal context for administering parking dispensations
• Understand the processes involved in administering parking dispensations
• Receive and process applications for parking dispensations
• Issue documentation for parking dispensations

What you'll be able to do

• Understand how to advertise job vacancies
• Understand how to respond to potential applicants
• Understand how to administer the selection process
• Understand how to administer the appointment process
• Advertise job vacancies
• Respond to potential applicants
• Administer the selection process
• Administer the appointment process

What you'll be able to do

• Understand how to develop budgets
• Agree a budget

What you'll be able to do

• Understand how to organise and evaluate data that has been researched
• Understand how to report data that has been researched
• Analyse and evaluate data
• Report data

What you'll be able to do

• Understand procedures for archiving information
• Archive information

What you'll be able to do

• Input, organise and combine information using bespoke software
• Use tools and techniques to edit, process, format and present information

What you'll be able to do

• Input and combine information using bespoke applications
• Use appropriate structures to organise and retrieve information efficiently
• Use the functions of the software effectively to process and present information

What you'll be able to do

• Understand the role of an event co-ordinator in managing an event to meet the objectives of the brief
• Understand the activities required when co-ordinating an event
• Co-ordinate an event

What you'll be able to do

• Understand the purpose of planning communication
• Understand how to communicate in writing
• Understand how to communicate verbally
• Understand the purpose of feedback in developing communication skills
• Plan communication
• Communicate in writing
• Communicate verbally
• Identify and agree ways of developing communication skills

What you'll be able to do

• Understand the purpose and benefits of innovation in a business environment
• Understand how to contribute to research, develop and review ideas for new approaches and solutions
• Understand how to present suggestions for new approaches and solutions
• Contribute to research and develop ideas
• Present suggestion for new approaches and solutions
• Evaluate, review and make suggestions for new approaches and solutions

What you'll be able to do

• Understand how to contribute to agree to a project brief
• Understand how to contribute to a project
• Understand the purpose of contributing to the evaluation of a project
• Contribute to preparing and planning a project
• Contribute to running a project
• Contribute to evaluating the outcomes of a project

What you'll be able to do

• Enter, edit and maintain data records in a data management system
• Retrieve and display data records to meet requirements

What you'll be able to do

• Enter, edit and maintain data records in a data management system
• Retrieve and display data records to meet requirements

What you'll be able to do

• Enter, edit and organise structured information in a database
• Use database software tools to extract information and produce reports

What you'll be able to do

• Create and modify non-relational database tables
• Enter, edit and organise structured information in a database
• Use database software tools to run queries and produce reports

What you'll be able to do

• Understand the purpose of preparing for and evaluating a presentation
• Understand the techniques used in enhancing a presentation
• Prepare for delivery of a presentation
• Deliver a presentation
• Evaluate a presentation

What you'll be able to do

• Understand the meaning of external customers
• Know the types of products and services relevant to external customers
• Understand how to deliver customer service that meets or exceeds external customer expectations
• Understand the purpose of quality standards and timescales for customer service to external customers
• Understand how to deal with customer service problems for external customers
• Understand how to monitor and evaluate external customer service and the benefits of this
• Build positive working relationships with external customers
• Deliver external customer se

What you'll be able to do

• Understand the meaning of internal customer
• Know the types of products and services relevant to internal customers
• Understand how to deliver customer service that meets or exceeds internal customer expectations
• Understand the purpose of quality standards and timescales for delivering customer service
• Understand how to deal with internal customer service problems
• Understand how to monitor and evaluate internal customer service and the benefits of this
• Build positive working relationships with internal customers
• Deliver customer services to agreed quality standards a

What you'll be able to do

• Understand the purpose and value of designing and producing high quality and attractive documents
• Know the resources available to design and produce documents and how to use them
• Understand the purpose and value of following procedures when designing and producing documents
• Design and produce documents to agreed specifications

What you'll be able to do

• Understand the purpose of preparing for and evaluating a presentation
• Develop a presentation

What you'll be able to do

• Understand security procedures when handling mail or packages
• Understand the range of available internal and external mail services
• Receive, distribute and collect internal mail or packages
• Follow procedures for despatching mail or packages
• Resolve, report or refer problems that may occur in handling mail or packages

What you'll be able to do

• Use appropriate methods to minimise security risks to IT systems and data

What you'll be able to do

• Select and use appropriate methods to minimise security risk to IT systems and data

What you'll be able to do

• Understand how to improve own performance
• Improve own performance using feedback
• Agree own development needs using a learning plan

What you'll be able to do

• Plan, select and use appropriate IT systems and software for different purposes
• Review and adapt the ongoing use of IT tools and systems to make sure that activities are successful
• Develop and test solutions to improve the ongoing use of IT tools and systems

What you'll be able to do

• Plan the use of appropriate IT systems and software to meet requirements
• Use IT systems and software efficiently to complete planned tasks
• Review the selection and use of IT tools to make sure that work activities are successful

What you'll be able to do

• Understand procedures for maintaining and issuing stationery stock items
• Handle, store and dispose of stationery stock items
• Understand problems that may occur with maintaining and issuing stationery stock items and how to deal with them
• Understand how to make recommendations for improving stationery stock handling
• Maintain stationery stock levels
• Issue items from stationery stock
• Deal with unwanted or damaged items of stationery stock
• Make recommendations to improve stationery stock handling

What you'll be able to do

• Understand how to make telephone calls
• Understand how to receive and transfer telephone calls
• Make telephone calls
• Receive telephone calls

What you'll be able to do

• Understand how to plan work and be accountable to others
• Understand how to behave in a way that supports effective working
• Plan and be responsible for own work, supported by others
• Behave in a way that supports effective working

What you'll be able to do

• Understand procedures for meeting and welcoming visitors
• Meet and welcome visitors

What you'll be able to do

• Understand how to monitor an information system
• Understand how to review and further develop an information system
• Monitor an information system

What you'll be able to do

• Understand how to identify, select and negotiate the supply of products and services
• Understand organisational requirements and policies for the ordering and supply of products and services
• Understand how to monitor, evaluate and improve procedures for the ordering and supply of products and services
• Follow organisational procedures for the ordering and supply of products and services
• Maintain relationships with suppliers of products and services and deal with problems
• Monitor, evaluate and make recommendations to improve the ordering and supply of produc

What you'll be able to do

• Understand how to organise and report data that has been researched
• Organise data
• Report data

What you'll be able to do

• Understand the role of an event organiser in planning an event
• Understand the arrangements to be made when planning and organising an event
• Understand the different types of venues and resources needed for different types of events
• Plan and organise an event

What you'll be able to do

• Understand the arrangements and actions required for planning and organising meetings
• Prepare for a meeting
• Support running a meeting
• How to follow up a meeting

What you'll be able to do

• Understand preparing text from notes
• Understand the purpose and benefits of following procedures when preparing text from notes
• Prepare for text from notes
• Prepare text from notes

What you'll be able to do

• Understand the task of preparing text from notes using touch typing
• Understand the purpose and benefits of following procedures when preparing text using touch typing
• Prepare for tasks
• Produce texts using touch typing

What you'll be able to do

• Understand the task of preparing text from notes using touch typing
• Understand the purpose and benefits of following procedures when preparing text using touch typing
• Prepare for tasks
• Produce texts using touch typing at a minimum speed of 60 wpm

What you'll be able to do

• Understand the task of preparing text from recorded audio instruction
• Understand the purpose and value of following procedures when preparing text from recorded audio instruction
• Produce texts from audio recordings

What you'll be able to do

• Understand the task of preparing text from recorded audio instruction
• Understand the purpose and value of following procedures when preparing text from recorded audio instruction
• Produce texts from audio recordings

What you'll be able to do

• Understand the task of preparing text from shorthand
• Understand the purpose and value of following procedures when preparing text from shorthand
• Prepare for tasks, and use shorthand to take dictation
• Produce texts from shorthand

What you'll be able to do

• Understand the task of preparing text from shorthand
• Understand the purpose and value of following procedures when preparing text from shorthand
• Prepare for tasks, and use shorthand to take dictation
• Produce texts from shorthand

What you'll be able to do

• Input and combine text and other information within presentation slides
• Use presentation software tools to structure, edit and format slides
• Prepare slides for presentation to meet needs

What you'll be able to do

• Input and combine text and other information within presentation slides
• Use presentation software tools to structure, edit and format slide sequences
• Prepare slideshow for presentation

What you'll be able to do

• Understand the purpose of producing high quality and attractive documents in a business environment
• Know the resources and technology available and how to use them when producing documents in a business environment
• Understand the purpose of following procedures when producing documents in a business environment
• Prepare for tasks
• Produce documents to agreed specifications

What you'll be able to do

• Understand the purpose of reception services in a business environment
• Understand the procedures to be followed when providing reception services
• Understand ways of improving reception services and developing own role
• Provide a reception service

What you'll be able to do

• Understand procedures for researching information
• Research information for others

What you'll be able to do

• Understand the causes and effects of change in a business environment
• Understand own role in supporting change
• Understand own role in responding to change
• Respond to change
• Support the evaluation of change

What you'll be able to do

• Select and connect up a personal computer safely with associated hardware and storage media to meet needs
• Select and connect an IT system to a communication service to meet needs
• Install and configure software for use
• Check that the IT system and communication service are working successfully

What you'll be able to do

• Connect up a personal computer, printer and peripheral devices safely
• Connect to an IT communication service
• Set up software for use
• Check that the IT system and communication service are working successfully

What you'll be able to do

• Recognise business problems and their causes
• Understand techniques for solving business problems
• Review approaches and solutions to business problems
• Recognise business problems
• Plan and carry out a solution to a business problem
• Review a solution to the business problem

What you'll be able to do

• Use a spreadsheet to enter, edit and organise numerical and other data
• Use appropriate formulas and tools to summarise and display spreadsheet information
• Select and use appropriate tools and techniques to present spreadsheet information effectively

What you'll be able to do

• Use a spreadsheet to enter, edit and organise numerical and other data
• Select and use appropriate formulas and data analysis tools to meet requirements
• Select and use tools and techniques to present and format spreadsheet information

What you'll be able to do

• Understand processes and procedures for storing and retrieving information
• Store information
• Retrieve information

What you'll be able to do

• Understand the role and purpose of supporting the co-ordination of an event
• Support the co-ordination of an event

What you'll be able to do

• Understand the purpose of supporting the design and development of an information system
• Understand how to contribute to the design and development of an information system
• Contribute to the design and development of an information system

What you'll be able to do

• Understand how to contribute to the management of an information system
• Understand how to contribute to the review and further development of an information system
• Contribute to the management of an information system
• Contribute to the evaluation of an information system

What you'll be able to do

• Understand the role and purpose of providing support with the organisation of an event
• Support the organisation of an event

What you'll be able to do

• Understand the purpose of confirming a brief and budget for business travel or accommodation
• Know the sources of information and facilities available to make business travel or accommodation arrangements
• Support the organisation with business travel or accommodation arrangements

What you'll be able to do

• Understand the arrangements to be made to support the planning and organising of meetings
• Prepare for a meeting
• Follow up a meeting

What you'll be able to do

• Understand the task of taking minutes at meetings
• Understand the role of the chair and other formal responsibilities in meetings
• Take minutes at meetings
• Prepare for taking minutes
• Minute meetings

What you'll be able to do

• Understand a diary system
• Understand how to use a diary system
• Use a diary system

What you'll be able to do

• Understand the use of electronic message systems
• Use electronic message systems

What you'll be able to do

• Understand the purpose of occupational health and safety procedures when using keyboards and workstation care and maintenance
• Use occupational health and safety guidelines

What you'll be able to do

• Know about different types of office equipment and its uses
• Understand the purpose of following instructions and health and safety procedures
• Understand how to use equipment in a way that minimises waste
• Know about the different types of problems that may occur when using equipment and how to deal with them
• Understand the purpose of meeting work standards and deadlines
• Understand the purpose of leaving equipment and the work area ready for the next user
• Use office equipment

What you'll be able to do

• Stay safe and secure when using collabourative technology
• Set up and access IT tools and devices for collabourative working
• Prepare collabourative technologies for use
• Contribute to tasks using collabourative technologies

What you'll be able to do

• Stay safe and secure when working with collabourative technology
• Plan and set up IT tools and devices for collabourative working
• Prepare collabourative technologies for use
• Contribute to tasks using collabourative technologies

What you'll be able to do

• Plan and create web pages
• Use website software tools to structure and format web pages
• Publish web pages to the Internet or an intranet

What you'll be able to do

• Create structures and styles for websites
• Use website software tools to prepare content for websites
• Publish websites

What you'll be able to do

• Enter, edit and combine text and other information accurately within word processing documents
• Structure information within word processing documents
• Use word processing software tools to format and present documents

What you'll be able to do

• Enter and combine text and other information accurately within word processing documents
• Create and modify layout and structures for word processing documents
• Use word processing software tools to format and present documents effectively to meet requirements

What you'll be able to do

• Understand how to respect other people at work
• Understand how to maintain security and confidentiality at work and deal with concerns
• Understand the purpose and procedures for keeping waste to a minimum in a business environment
• Understand procedures for disposal of hazardous materials
• Support sustainability in an organisation
• Respect and support other people at work in an organisation
• Maintain security and confidentiality
• Support sustainability and minimise waste in an organisation

What you'll be able to do

• Understand how your role fits with organisational values and practices
• Understand how to work as part of a team to achieve goals and objectives
• Understand how to communicate as part of a team
• Understand the contribution of individuals within a team
• Understand how to deal with problems and disagreements
• Understand the purpose of feedback when working as a team
• Work in a way that fits with organisational values and practices
• Work in a team to achieve goals and objectives
• Deal with or refer problems in a team
• Use feedback on o