Pearson Education Ltd · RQF Level 2
Pearson Edexcel Level 2 NVQ in Telesales
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits4
- Guided learning26 hours
- Units in this qualification13
Awarded by Pearson Education Ltd · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
This NVQ in Telesales at Level 2 is for individuals working in a telesales environment. Competence is developed in areas such as generating sales leads, assisting customers with finance options, and handling sales objections.
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Assist customers to obtain finance for purchasesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the different finance options available to customers for purchases.
- Assist customers with completing finance applications accurately and efficiently.
- Explain the terms and conditions of finance agreements clearly and concisely.
- Understand the legal requirements and regulations relating to the provision of finance to customers.
Demonstrate compliance with legal, regulatory and ethical requirements for sales activitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand relevant legal requirements relating to sales activities.
- Understand relevant regulatory requirements relating to sales activities.
- Understand ethical considerations and best practise in sales.
- Demonstrate compliance with legal, regulatory and ethical requirements in all sales activities.
- Identify instances of non-compliance with legal, regulatory and ethical requirements.
Develop and deliver a professional sales presentationReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the key principles of developing and delivering an effective sales presentation.
- Develop a professional sales presentation tailored to a specific audience and product/service.
- Deliver a sales presentation in a confident and engaging manner.
- Evaluate the effectiveness of a sales presentation and identify areas for improvement.
Develop, implement and monitor sales call plansReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of sales call planning in achieving sales targets and building customer relationships.
- Develop a sales call plan that includes clear objectives, target customers, and planned activities.
- Implement a sales call plan effectively, adapting to customer needs and circumstances.
- Monitor the effectiveness of sales calls, tracking key metrics and making adjustments as needed.
Generate and follow up sales leadsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand a range of sales lead generation techniques and strategies.
- Identify potential customers and target markets.
- Qualify sales leads to determine their potential value.
- Understand the function and use of sales lead tracking systems.
- Follow up on sales leads effectively to maximise conversion rates.
Handle objections and close salesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand common sales objections and the reasons why customers raise them.
- Know techniques for handling objections effectively, such as acknowledging the objection, providing evidence, and offering solutions.
- Close sales effectively, using appropriate closing techniques and addressing any remaining concerns.
- Identify buying signals from customers, indicating their readiness to make a purchase.
Input and access data in your organisation’s information systemsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the organisation's information systems and their purpose in data management
- Input data accurately into the system, following established protocols and guidelines
- Access data within the system, using appropriate search and retrieval methods
- Understand data security procedures and protocols to protect sensitive information
- Maintain data integrity by verifying and validating data inputs and outputs
Manage and prioritise time for sales activitiesReal unit · Pearson Education Ltd
What you'll be able to do
- Manage time effectively for sales activities, balancing competing demands and deadlines.
- Prioritise sales activities based on their potential impact and urgency.
- Understand a range of time management techniques and how to apply them to sales activities.
- Plan sales activities, setting realistic goals and timelines.
Manage your own personal and professional development in salesReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the importance of personal development for career progression and job satisfaction
- Identify personal development needs based on current skills and future career goals
- Create a personal development plan with specific, measurable, achievable, relevant, and time-bound (SMART) objectives
- Implement the personal development plan by undertaking planned activities and seeking support where necessary
- Evaluate personal development activities against the objectives set in the personal development plan
Monitor the delivery of productsReal unit · Pearson Education Ltd
What you'll be able to do
- Monitor the delivery of products in accordance with agreed procedures and timescales.
- Understand the importance of adhering to delivery schedules and the potential impact of delays.
- Identify potential and actual delivery problems, including discrepancies and damages.
- Report delivery issues accurately and promptly to the appropriate personnel.
Obtain and analyse sales-related informationReal unit · Pearson Education Ltd
What you'll be able to do
- Know various sources of sales information, including internal and external data sources
- Obtain sales information from relevant sources using appropriate methods
- Analyse sales data to identify trends, patterns, and insights
- Understand key sales performance indicators (KPIs) and their significance in measuring sales effectiveness
- Present sales information in a clear and concise manner using appropriate visual aids and reporting formats
Process customer orders and paymentsReal unit · Pearson Education Ltd
What you'll be able to do
- Process customer orders accurately and efficiently, following organisational procedures
- Process customer payments using various methods, ensuring security and accuracy
- Understand different payment methods available to customers and their associated risks and benefits
- Handle order queries from customers in a professional and timely manner
- Maintain accurate records of customer orders and payments, complying with data protection regulations
Sell products or services over the telephoneReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the fundamental principles underpinning effective telephone selling techniques
- Prepare thoroughly for telephone sales activities, including researching potential customers and preparing sales scripts
- Accurately identify customer needs and requirements through effective questioning and active listening skills during telephone conversations
- Confidently and effectively close a sale over the telephone, overcoming objections and securing commitment from the customer
- Understand the legal and ethical requirements that govern telephone sales activities, including data protection and consumer rights
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Manage operations in line with values, ethics and legal obligations
- Monitor & Progress the Delivery of Orders
- Telesales of Music Licences
Where this can lead
Sales Insights Specialist
Your career path here isn't a rigid ladder; it's more like a climbing wall with many different holds. We're committed to helping you find the path that best suits your ambitions, whether that's becoming a deep technical expert or leading teams. The key is continuous learning and a drive to make a real impact with data.
See the whole journey →Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
This unit provides knowledge of customer finance options and the skills to assist with finance applications. Learners will explain finance agreements clearly and understand the legal requirements involved in providing finance.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for Pearson Edexcel Level 2 NVQ in Telesales
13 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Assist customers to obtain finance for purchases
- Demonstrate compliance with legal, regulatory and ethical requirements for sales activities
- Develop and deliver a professional sales presentation
- Develop, implement and monitor sales call plans
- Generate and follow up sales leads
- Handle objections and close sales
and 7 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.