Skills and Education Group Awards · RQF Level 1
ABC Level 1 Certificate in Retail Skills (QCF)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 1
- Total credits19
- Units in this qualification57
Awarded by Skills and Education Group Awards · on the Ofqual register
Start here
See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units Skills and Education Group Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Advise customers upon measuring and planning for the fixing of tilesReal unit · Skills and Education Group Awards
What you'll be able to do
- Advise customers upon measuring and planning for the fixing of tiles
- Advise customers upon measuring and planning for the fixing of tiles
Advise customers upon the fixing of tilesReal unit · Skills and Education Group Awards
What you'll be able to do
- Advise customers upon the fixing of tiles
- Advise customers upon the fixing of tiles
Cash up in a retail storeReal unit · Skills and Education Group Awards
What you'll be able to do
- Cash up in a retail store
- Cash up in a retail store
Check stock levels and sort out problems with stock levels in a retail storeReal unit · Skills and Education Group Awards
What you'll be able to do
- Check stock levels and sort out problems with stock levels
- Check stock levels and sort out problems with stock levels
Check the accuracy of records of hours worked in a retail storeReal unit · Skills and Education Group Awards
What you'll be able to do
- Check the accuracy of records of hours worked in a retail store
- Check the accuracy of records of hours worked in a retail store
Contribute to food safety in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Understand how they contribute to food safety in a retail environment
- Contribute to food safety in a retail environment
Contribute to monitoring and maintaining ease of shopping in a retail sales areaReal unit · Skills and Education Group Awards
What you'll be able to do
- Contribute to monitoring and maintaining ease of shopping in a retail sales area, including identifying potential hazards and addressing customer concerns.
- Contribute to monitoring and maintaining ease of shopping in a retail sales area, ensuring a positive customer experience.
Control deliveries of motor fuel on a forecourtReal unit · Skills and Education Group Awards
What you'll be able to do
- Prepare to receive deliveries of motor fuel on a forecourt
- Control deliveries of motor fuel on a forecourt
- Prepare to receive deliveries of motor fuel on a forecourt
- Control deliveries of motor fuel on a forecourt
Deliver retail products to the customer's premisesReal unit · Skills and Education Group Awards
What you'll be able to do
- Deliver retail products to the customer’s premises
- Deliver retail products to the customer’s premises
Display stock to promote sales to customers in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Prepare retail display areas and materials to a professional standard.
- Set up and dismantle retail displays safely and effectively.
- Correctly label retail displays of stock, adhering to legal and organisational requirements.
- Prepare display areas and materials in a retail store, ensuring they are clean, safe and visually appealing.
- Set up and dismantle displays in a retail store, following established procedures.
- Label displays of stock in a retail store accurately and clearly.
Establish customer needs and provide advice regarding tiling productsReal unit · Skills and Education Group Awards
What you'll be able to do
- Establish customer needs and provide advice regarding tiling products
- Establish customer needs and provide advice regarding tiling products
Follow guidelines for planning and preparing visual merchandising displaysReal unit · Skills and Education Group Awards
What you'll be able to do
- Interpret design briefs for retail displays
- Get hold of merchandise and props to be featured in retail displays
- Interpret design briefs for retail displays
- Get hold of merchandise and props to be featured in retail displays
Give customers a positive impression of yourself and your organisationReal unit · Skills and Education Group Awards
What you'll be able to do
- Establish an effective rapport with customers
- Respond appropriately to customers
- Communicate information to customers
- Know and understand how to do their job in a customer friendly way
Help customers to apply for the store's credit card and associated insurance productsReal unit · Skills and Education Group Awards
What you'll be able to do
- Offer customers insurance products associated with the store’s credit card
- Offer customers insurance products associated with the store’s credit card
- Help customers to apply for the store’s credit card and associated insurance products
- Help customers to apply for the store’s credit card and associated insurance products
Help customers to choose delicatessen products in a retail outletReal unit · Skills and Education Group Awards
What you'll be able to do
- Help customers to choose delicatessen products in a retail outlet
- Help customers to choose delicatessen products in a retail outlet
Help to keep the retail unit secureReal unit · Skills and Education Group Awards
What you'll be able to do
- Help to keep the retail environment secure
- Help to keep the retail environment secure
Help to keep the retail unit secureReal unit · Skills and Education Group Awards
What you'll be able to do
- Identify and report security risks in a retail environment
- Identify and report security risks in a retail environment
Help to maintain health and safety in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Identify and report accidents and emergencies in a retail environment
- Protect health and safety as they work in a retail environment
- Lift and handle goods safely in a retail environment
- Identify and report accidents and emergencies in a retail environment
- Protect health and safety as they work in a retail environment
- Lift and handle goods safely in a retail environment
Help to maintain health and safety in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Deal with accidents and emergencies in a retail environment
- Help to reduce risks to health and safety in a retail environment
- Deal with accidents and emergencies in a retail environment
- Help to reduce risks to health and safety in a retail environment
Identify and report the presence of pests, diseases and disordersReal unit · Skills and Education Group Awards
What you'll be able to do
- Identify and report the presence of pests, diseases and disorders
- Work safely and minimise environmental damage
- Identify and report the presence of pests, diseases and disorders
- Know relevant health and safety legislation and environmental good practice
Keep stock at required levels in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Check stock levels in a retail environment
- Fill shelves in a retail environment
- Check stock levels in a retail environment
- Fill shelves in a retail environment
Keep stock on sale at required levels in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Check the level of stock on sale in a retail environment
- Replenish stock on sale in a retail environment
- Check the level of stock on sale in a retail environment
- Replenish stock on sale in a retail environment
Keep the retail environment clean and hygienic _non-food_Real unit · Skills and Education Group Awards
What you'll be able to do
- Keep work surfaces clean in a retail environment
- Get rid of waste and litter in a retail environment
- Maintain personal hygiene in a retail environment
- Keep work surfaces clean in a retail environment
- Get rid of waste and litter in a retail environment
- Maintain personal hygiene in a retail environment
Load orders for despatch from a retail store to customersReal unit · Skills and Education Group Awards
What you'll be able to do
- Load orders for despatch from a retail store to customers
- Load orders for despatch from a retail store to customers
Maintain a display of cut flowers in a retail storeReal unit · Skills and Education Group Awards
What you'll be able to do
- Maintain a display of cut flowers in a retail store
- Maintain a display of cut flowers in a retail store
Maintain moisture levels for crops or plantsReal unit · Skills and Education Group Awards
What you'll be able to do
- Know why it is important to maintain moisture for crops and plants
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Select, use and maintain equipment
- Maintain moisture levels for crops and plants
- Work safely and minimise environmental damage
Maximise product sales in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Identify opportunities to increase retail sales of particular products, considering factors such as seasonality, promotions and customer demand.
- Promote particular retail products effectively, using appropriate techniques and communication methods.
- Identify opportunities to increase retail sales of particular products, based on observation and analysis of sales data.
- Promote particular retail products to customers, using persuasive and informative communication.
Merchandise plants and other relevant productsReal unit · Skills and Education Group Awards
What you'll be able to do
- Merchandise plants and other products
- Merchandise plants and other products
- Maintain the condition of plants for sale
- Maintain plants ready for sale
Move goods and materials manually in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Move goods and materials manually in a retail environment
- Move goods and materials manually in a retail environment
Order graphic materials for visual merchandising displaysReal unit · Skills and Education Group Awards
What you'll be able to do
- Order graphic materials to meet retail display needs
- Position graphic materials to support retail displays
- Order graphic materials to meet retail display needs
- Position graphic materials to support retail displays
Pick products in a retail store to fulfil customer ordersReal unit · Skills and Education Group Awards
What you'll be able to do
- Pick products in a retail store to fulfil customer orders
- Pick products in a retail store to fulfil customer orders
Portion delicatessen products in a retail outlet to meet individual customers' requirementsReal unit · Skills and Education Group Awards
What you'll be able to do
- Portion delicatessen products in a retail outlet to meet individual customers’ requirements
- Portion delicatessen products in a retail outlet to meet individual customers’ requirements
Prepare newspapers and magazines for return to the merchandiserReal unit · Skills and Education Group Awards
What you'll be able to do
- Prepare newspapers and magazines for return to the merchandiser
- Prepare newspapers and magazines for return to the merchandiser
Prepare products for sale to customers in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Prepare products for selling to retail customers
- Prepare products for selling to retail customers
Process bake-off products for sale in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Bake products for sale (bake off) in a retail environment
- Glaze, coat and decorate bake off products in a retail environment
- Bake products for sale (bake off) in a retail environment
- Glaze, coat and decorate bake off products in a retail environment
Process cash and credit transactions in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Process retail customer credit
- Process payments made to retail customer accounts
- Reconcile retail customer accounts
- Process retail customer credit
- Process payments made to retail customer accounts
- Reconcile retail customer accounts
Process customer orders for goods in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Check the availability of goods for retail orders
- Process orders for retail customers
- Check the availability of goods for retail orders
- Process orders for retail customers
Process donated goods for resale or recycling in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Process donated goods in a retail environment for selling or recycling
- Process donated goods in a retail environment for selling or recycling
Process payments and credit applications for purchases in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Work out the price of customers’ retail purchases
- Provide service at point of sale in a retail store
- Process applications from retail customers for credit facilities
- Work out the price of customers’ retail purchases
- Provide service at point of sale in a retail store
- Process applications from retail customers for credit facilities.
Process payments for purchases in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Work out the price of customers’ retail purchases
- Provide service at point of sale in a retail store
- Work out the price of customers’ retail purchases
- Provide service at point of sale in a retail store
Process returned goods and materials in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Help retail customers who need to return goods
- Process returns of retail goods
- Help retail customers who need to return goods
- Process returns of retail goods
Process the self-service dispensing and purchase of motor fuel on a forecourtReal unit · Skills and Education Group Awards
What you'll be able to do
- Authorise and monitor the self-service dispensing of motor fuel on a forecourt
- Provide service at point of sale in a retail store
- Authorise and monitor the self-service dispensing of motor fuel on a forecourt
- Provide service at point of sale in a retail store
Promote loyalty schemes to customers in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Explain to customers the features and benefits of the loyalty scheme
- Gain customer commitment to the loyalty scheme
- Explain to customers the features and benefits of the loyalty scheme
- Gain customer commitment to the loyalty scheme
Promote sales of food or drink products by offering samples to customersReal unit · Skills and Education Group Awards
What you'll be able to do
- Promote sales of food or drink products by offering samples to customers, adhering to food safety and hygiene standards
- Promote sales of food or drink products by offering samples to customers in a professional and engaging manner
Promote the store's credit card to customersReal unit · Skills and Education Group Awards
What you'll be able to do
- Promote the store’s credit card to customers
- Promote the store’s credit card to customers
Provide a counter/take-away serviceReal unit · Skills and Education Group Awards
What you'll be able to do
- Serve customers at the counter
- Maintain counter and service areas
- Serve customers at the counter
- Maintain counter and service areas
Provide information and advice to customers in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Provide information and advice to meet the needs of retail customers
- Help retail customers sort out complaints
- Provide information and advice to meet the needs of retail customers
- Help retail customers sort out complaints
Provide nutrients to crops or plantsReal unit · Skills and Education Group Awards
What you'll be able to do
- Know how nutrient requirements vary and their method of application
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Provide nutrients to plants or crops
- Work safely and minimise environmental damage
- Select use and maintain equipment
Provide service to customers in the dressing room of a retail storeReal unit · Skills and Education Group Awards
What you'll be able to do
- Use the dressing room facilities to create sales opportunities
- Use the dressing room facilities to create sales opportunities
- Keep dressing room facilities ready for customer use
- Keep dressing room facilities ready for customer use
Put goods and materials into storage in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Check storage arrangements for goods and materials in a retail environment
- Put goods and materials into storage in a retail environment
- Check storage arrangements for goods and materials in a retail environment
- Put goods and materials into storage in a retail environment
Receive driver-controlled deliveries of motor fuel on a forecourtReal unit · Skills and Education Group Awards
What you'll be able to do
- Prepare to receive deliveries of motor fuel on a forecourt
- Check that driver-controlled deliveries of motor fuel have been completed safely
- Prepare to receive deliveries of motor fuel on a forecourt
- Check that driver-controlled deliveries of motor fuel have been completed safely
Receive goods and materials into storage in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Prepare to receive deliveries in a retail environment
- Receive deliveries into storage in a retail environment
- Prepare to receive deliveries in a retail environment
- Receive deliveries into storage in a retail environment
Remove unwanted plant growth to maintain developmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Know the different types of unwanted plant growth
- Maintain plant development
- Know the types of equipment required and how to maintain them
- Know the current health and safety legislation and environmental good practice
- Select, use and maintain equipment
- Identify unwanted plant growth
- Remove unwanted plant growth
- Work safely and minimise environmental damage
Resolve Customer Service ProblemsReal unit · Skills and Education Group Awards
What you'll be able to do
- Spot customer service problems
- Pick the best solution to resolve customer service problems
- Take action to resolve customer service problems
- Know and understand how to resolve customer service problems
Support Customer Service ImprovementsReal unit · Skills and Education Group Awards
What you'll be able to do
- Use feedback to identify potential customer service improvements
- Implement changes in customer service
- Assist with the evaluation of changes in customer service
- Know and understand how support customer service improvements
Work effectively in your retail teamReal unit · Skills and Education Group Awards
What you'll be able to do
- Work well as part of a retail team
- Follow plans and procedures for learning in a retail environment
- Work well as part of a retail team
- Follow plans and procedures for learning in a retail environment
Wrap and pack goods for customers in a retail environmentReal unit · Skills and Education Group Awards
What you'll be able to do
- Package goods for customers in a retail environment
- Package goods for customers in a retail environment
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 1 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Returns Processing Associate
This isn't just a job; it's a stepping stone. We're committed to helping you grow, whether that's becoming a specialist, leading a team, or moving into another part of our Operations department. Your journey starts here, and frankly, the sky's the limit if you're willing to learn and put in the effort.
See the whole journey →Showing 6 roles, drawn from 12 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for ABC Level 1 Certificate in Retail Skills (QCF)
55 units in this credential, in the order it lists them, awarded by Skills and Education Group Awards.
- Advise customers upon measuring and planning for the fixing of tiles
- Advise customers upon the fixing of tiles
- Cash up in a retail store
- Check stock levels and sort out problems with stock levels in a retail store
- Check the accuracy of records of hours worked in a retail store
- Contribute to food safety in a retail environment
and 49 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.