Pearson Education Ltd · Level 2
EDEXCEL Level 2 BTEC First Diploma for IT Practitioners (ICT Systems Support)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelLevel 2
- Units in this qualification11
Awarded by Pearson Education Ltd · on the Ofqual register
What you’ll learn
What each unit actually teaches you to do
This qualification develops skills in IT systems support. It covers network administration, design, and user support. It is intended for learners seeking a career in the digital technology sector.
These are the units Pearson Education Ltd registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Information SystemsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the components of an information system, including hardware, software, data, people and processes.
- Understand how information systems are used in organisations to support business operations and decision-making.
- Know the importance of data security and the measures that can be taken to protect data from unauthorised access or loss.
- Use information systems effectively to access, process and share information.
Introduction to Computer SystemsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the main components of a computer system, including hardware and software.
- Know the function of different hardware components, such as the CPU, memory, and storage devices.
- Know the function of different types of software, such as operating systems, applications, and utilities.
- Understand the role and functions of operating systems in managing computer resources.
- Use common peripheral devices, such as printers, scanners, and external storage.
Introduction to Network AdministrationReal unit · Pearson Education Ltd
What you'll be able to do
- Understand network administration concepts and terminology
- Know network hardware components and their functions
- Configure network devices such as routers and switches
- Understand network security basics and implement security measures
- Troubleshoot basic network issues and resolve them
Introduction to Network DesignReal unit · Pearson Education Ltd
What you'll be able to do
- Understand network design principles and methodologies
- Know network topologies and their characteristics
- Design a simple network to meet specific requirements
- Understand network addressing schemes such as IPv4 and IPv6
- Understand network cabling standards and best practices
Network Development ProjectReal unit · Pearson Education Ltd
What you'll be able to do
- Plan a network development project, including defining scope, objectives and resources
- Implement a network design, including installing and configuring network devices
- Test network functionality to ensure it meets specified requirements
- Document the network development process, including design specifications and configuration details
- Evaluate project outcomes against the original plan and objectives
Network SoftwareReal unit · Pearson Education Ltd
What you'll be able to do
- Understand different types of network software, including operating systems, applications and utilities
- Install network software on various devices and platforms
- Configure network software to meet specific requirements
- Understand network software licensing models and compliance requirements
- Troubleshoot common network software issues, including installation errors and configuration problems
Networking EssentialsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand fundamental networking concepts, including topologies, protocols and addressing
- Know the function of various network hardware components, such as routers, switches and cables
- Configure basic network devices, including IP addressing and network settings
- Understand basic network security principles, including firewalls and access control
- Know common network troubleshooting techniques and tools for diagnosing network problems
Numerical SystemsReal unit · Pearson Education Ltd
What you'll be able to do
- Understand different numerical systems, including binary, decimal, and hexadecimal
- Convert between different numerical systems accurately
- Know how numerical systems are used in computing, including data representation and addressing
- Perform calculations in different numerical systems, including addition, subtraction, multiplication and division
User SupportReal unit · Pearson Education Ltd
What you'll be able to do
- Understand the fundamental principles of user support in a digital environment
- Know the procedures for providing effective user support, including communication techniques
- Respond promptly and professionally to user requests for assistance
- Escalate user issues to the appropriate support level according to established protocols
- Understand the diverse needs of different users and how to tailor support accordingly
Uses of ITReal unit · Pearson Education Ltd
What you'll be able to do
- Understand different uses of IT in various contexts
- Know IT security practices to protect data and systems
- Use IT tools effectively for different tasks
- Format documents to a professional standard
- Communicate effectively using IT tools and platforms
Web DevelopmentReal unit · Pearson Education Ltd
What you'll be able to do
- Understand web development principles and best practices
- Know basic HTML structure and elements
- Create simple web pages using HTML
- Use CSS for styling web pages
- Understand web accessibility considerations and implement them in web pages
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
Where this can lead
Network Technician
Your journey starts here. We're excited to see where your curiosity and dedication take you. This isn't just a job; it's the beginning of a rewarding career in a critical field.
See the whole journey →Showing 6 roles, drawn from 10 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
Learners will study the components and functions of information systems and their use within organisations. The unit emphasises data security and effective utilisation of information systems to access, process, and share information.
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for EDEXCEL Level 2 BTEC First Diploma for IT Practitioners (ICT Systems Support)
11 units in this credential, in the order it lists them, awarded by Pearson Education Ltd.
- Information Systems
- Introduction to Computer Systems
- Introduction to Network Administration
- Introduction to Network Design
- Network Development Project
- Network Software
and 5 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
This qualification is no longer awarded.
Registrations for it closed some time ago, so it cannot be started today. It appears here because it is on the Ofqual register and may be one you already hold. If you are looking for a current route, browse the qualifications that are still open.
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