The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Session Fill Rate
The percentage of available spots filled for each scheduled training session.
Target · >90% for all scheduled workshopsIf a workshop has 20 spots and 19 people attend, that's a 95% fill rate. We want to see consistently high numbers, meaning your comms and scheduling are spot on.
Data Accuracy in Participant Tracking
The precision of participant lists, completion records, and attendance data across all programmes.
Target · 99% accuracy in participant tracking and completion reportingCatching that one person who was marked as 'attended' but actually didn't, or making sure everyone who completed the e-learning module is correctly recorded. A small error can mess up reporting for HRBPs.
Kirkpatrick Level 1 Score (Satisfaction)
Average participant satisfaction with the logistics and overall experience of the training programmes you've coordinated.
Target · Average participant satisfaction score of >4.5/5.0If participants consistently rate the organisation of your sessions as 4.7 out of 5, that tells us you're doing a great job making things smooth and easy for them.
Programme Schedule Adherence
The percentage of training sessions that run exactly as planned, without delays, cancellations, or significant logistical issues.
Target · <5% deviation from original scheduleIf you schedule 20 sessions in a month, we'd expect no more than one or two to have a significant issue (e.g., wrong link sent, facilitator no-show, major tech glitch).
Vendor Communication Response Time
How quickly you respond to and resolve queries from external training vendors.
Target · Respond to vendor queries within 24 business hoursWhen a vendor asks for clarification on payment terms or participant numbers, you're on it quickly, keeping things moving and maintaining good relationships.
Facilitator Support & Preparedness
How well you support our internal and external facilitators, ensuring they have all materials and tech setup before a session.
- Facilitators consistently report feeling well-prepared and supported. They don't have to chase you for materials or tech checks. Feedback like 'The coordinator had everything ready, made my job easy' is what we're looking for.
Proactive Problem Solving
Your ability to spot potential issues before they become big problems and suggest solutions.
- You flag a potential time zone conflict for an upcoming session before it's too late. You notice a key document is missing from the LMS and upload it without being asked. Your manager rarely has to step in to fix logistical snags you could have prevented.
Stakeholder Feedback on Programme Organisation
How HRBPs and Global Mobility colleagues perceive the efficiency and clarity of your programme coordination.
- HRBPs tell your manager that working with you is straightforward and reliable. They get clear updates on participant progress and programme schedules. They don't feel like they need to double-check your work.
Adherence to Cultural Sensitivity Guidelines
Your carefulness in ensuring all communications and materials respect cultural nuances.
- You ask clarifying questions about national holidays before scheduling. You double-check language versions. You avoid using culturally insensitive imagery or examples in programme promotion. No complaints about tone or content from global participants.
Documentation Quality & Clarity
The standard of your programme documentation, including process guides, participant lists, and vendor contracts.
- Anyone can pick up your documentation and understand the status of a programme or how a process works. It's organised, up-to-date, and easy to follow. Your notes on vendor calls are clear and actionable.