The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
IT Support Technician
1-2 yearsSkills to master
- Troubleshooting hardware and software, ticket management, basic networking, customer service. You'd already be used to fixing things under pressure.
You're ready to move on when
- You've consistently resolved IT issues for end-users, including hardware and software problems.
- You've shown an interest in the underlying business processes that your IT support impacts.
- You're comfortable working with ticketing systems and documenting solutions.
- 2
Warehouse Operations Associate (with a systems focus)
2-3 yearsSkills to master
- Deep understanding of physical warehouse processes (receiving, picking, shipping), familiarity with WMS user interfaces, identifying process inefficiencies. You'd know the pain points first-hand.
You're ready to move on when
- You've regularly used a WMS in your daily warehouse tasks and understand its importance.
- You've proactively identified system-related issues or data discrepancies in the warehouse.
- You've shown an aptitude for learning new software and a desire to understand 'how the system works'.
- 3
Junior Data Entry / Administrator
1-2 yearsSkills to master
- High attention to detail, data accuracy, understanding of database structures, basic spreadsheet skills. You'd be good at spotting anomalies.
You're ready to move on when
- You've managed large datasets and ensured their accuracy.
- You've used databases or complex spreadsheets regularly.
- You've shown an interest in how data flows between different systems.


