The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Junior Technical Writer / Associate Documentation Engineer
1-2 yearsSkills to master
- Mastering Markdown/rST, understanding Git workflows, consistently producing accurate content under supervision, and learning our core product offerings.
You're ready to move on when
- Consistently delivers high-quality content with minimal errors.
- Can independently manage small documentation tasks from start to finish.
- Proactively identifies and fixes minor documentation issues.
- Demonstrates a solid understanding of our 'docs-as-code' tooling.
- 2
Software Engineer (with a passion for docs)
2-3 years of engineering experienceSkills to master
- Transitioning from writing code to writing about code, developing strong empathy for the user's perspective, and learning information architecture principles. You'll need to hone your technical writing craft.
You're ready to move on when
- Has a strong desire to focus on communication and user enablement.
- Can clearly explain complex technical concepts to non-experts.
- Shows a keen eye for detail and consistency in written materials.
- Is eager to learn documentation-specific tools and methodologies.
- 3
Customer Support Engineer (with a technical writing bent)
2-4 years of support experienceSkills to master
- Translating common user problems into clear documentation, understanding the root causes of confusion, and developing proficiency in our documentation toolchain. You'll already have the user empathy down.
You're ready to move on when
- Consistently identifies documentation gaps based on support interactions.
- Has a knack for explaining solutions clearly and concisely to customers.
- Is comfortable with technical concepts and can read basic code.
- Shows initiative in creating internal knowledge base articles or user guides.