The scoreboard, and what is not on it. The hard targets, how often each is actually
looked at, and the quiet signals that never reach a dashboard.
Document Review Accuracy
The percentage of documents (like batch records or investigation reports) you review that pass internal quality checks on the first go, without needing corrections.
Target · >98% first-pass accuracy If you review 100 batch records in a month, we'd expect no more than two to have a missed signature or incorrect date that you didn't catch.
CAPA Task Completion Rate
The percentage of assigned Corrective and Preventive Action (CAPA) investigation tasks you complete by their due date.
Target · 95% of assigned tasks completed on time If you're given 20 tasks related to CAPA investigations in a month, you should aim to get 19 of them finished before their deadlines. Life happens, but we need you to be reliable.
QMS Data Entry Error Rate
The rate of errors found in the data you enter into our Quality Management System (QMS), such as NCR details, audit findings, or training records.
Target · <1% error rate For every 100 data fields you populate in the QMS, we'd expect less than one to have a typo or incorrect value. It sounds tough, but it's crucial for data integrity.
NCR Processing Timeliness
The average time it takes you to process a Non-Conformance Report (NCR) from receipt to initial classification and assignment.
Target · Average 2 working days If an NCR lands on your desk on Monday, we'd expect it to be logged, categorised, and assigned to the relevant team by Wednesday afternoon, ready for investigation.
Adherence to Good Documentation Practices (GDP)
How consistently you apply GDP principles across all your documentation, ensuring records are attributable, legible, contemporaneous, original, and accurate (ALCOA+).
- Auditors (internal and external) consistently find your documentation to be clear, complete, and compliant. You're known for meticulous record-keeping, and colleagues often ask you for advice on best practices. No white-out, no ambiguous entries, clear version control – that's what we're looking for.
Proactive Problem Identification
Your ability to not just process issues, but to spot potential problems or recurring trends before they become bigger headaches.
- You'll bring up observations in team meetings like, 'I've noticed three NCRs this month related to X machine on the night shift – maybe we should look into that more deeply.' You're not just waiting for the next task
- you're looking for patterns and flagging them to your Senior Specialist.
Support for Root Cause Analysis (RCA)
How effectively you gather and organise the necessary data and information to support more senior team members in their RCA efforts.
- When a Senior Specialist starts an RCA, you've already pulled the relevant batch records, maintenance logs, training records, and previous deviation reports without being asked for every single item. You anticipate what they'll need, which speeds up the whole investigation.
Collaboration and Communication
Your ability to work effectively with other departments to gather information, clarify issues, and explain quality requirements without causing unnecessary friction.
- Other departments will tell your manager that you're easy to work with and that you explain things clearly. You don't just send an email
- you follow up, you're polite but firm, and you get the information you need without alienating people. You're seen as helpful, not just 'the quality police'.
