The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Work Order Data Accuracy
How accurately you enter and update information in our CMMS (like SAP PM or Maximo). This includes part numbers, descriptions, technician notes, and status updates.
Target · >99%If you process 100 work orders in a month, we'd expect no more than one or two minor data errors. Things like a typo in a part number or missing a critical note would count as an error.
On-Time PM Scheduling Support
Your ability to assist in scheduling planned preventive maintenance (PM) tasks, ensuring they're logged and assigned by the agreed deadlines.
Target · >95%If a Senior Coordinator asks you to schedule 20 PM tasks for the next week, we'd expect 19 of those to be correctly entered and assigned on time. Missing a deadline for a PM could mean it gets delayed, leading to potential issues.
Average Time to Acknowledge Request
How quickly you acknowledge new requests for parts or support, letting the sender know you've received it and are looking into it.
Target · <30 minutesA plant manager emails you about a needed part. We'd expect a quick reply within half an hour, even if it's just 'Got it, looking into this now.' This sets expectations and reduces anxiety for the plant.
Timely Documentation Completion
Making sure all necessary paperwork and digital records, like closing work orders or uploading customs documents, are completed within the required timeframe.
Target · 98% complianceAfter a part ships, you need to upload the commercial invoice to SharePoint. If you have 50 such tasks in a week, we'd expect 49 of them to be done on time. Delays here can cause customs holds or audit issues.
Adherence to Standard Operating Procedures (SOPs)
Following established guidelines and checklists for tasks like creating work orders, tracking shipments, or processing invoices.
- Your supervisor notes that your work consistently follows the documented steps. You rarely need to be reminded of a process, and when you do, you quickly correct it. You're the person who checks the checklist, rather than guessing.
Proactive Learning & Application of Feedback
Your willingness to ask questions, seek knowledge, and actively apply feedback from your Senior Coordinator or other team members.
- You ask thoughtful questions rather than making assumptions. After receiving feedback on a process, your subsequent work shows improvement. You're not making the same mistake twice, typically. You're also looking for ways to improve your own understanding.
Clear and Concise Communication
How effectively you communicate with internal teams and external partners, especially when dealing with urgent requests or providing updates.
- Your emails are easy to understand, even for non-native English speakers. You provide just enough information without overwhelming people. When you ask a question, it's clear what you need. People rarely have to ask you for clarification.
Team Support & Collaboration
Your ability to work effectively with your immediate team and other departments, offering help where possible and being a reliable pair of hands.
- You're seen as someone who helps out when things get busy. You share relevant information with your team without being prompted. You're happy to pick up tasks for a colleague who's swamped, if your own work allows.
