The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Maintenance Administrator / Clerk
1-2 yearsSkills to master
- Accurate data entry, basic work order processing, understanding of asset identification, strong organisational skills.
You're ready to move on when
- Consistently high data accuracy in all tasks.
- Can independently handle routine administrative tasks without supervision.
- Shows initiative in learning about maintenance processes and equipment.
- Demonstrates excellent communication with technicians and suppliers.
- 2
Operations Support Assistant
2-3 yearsSkills to master
- General operational procedures, basic scheduling, coordinating resources (e.g., transport, materials), problem-solving basic logistical issues.
You're ready to move on when
- Proven ability to coordinate multiple moving parts in a fast-paced environment.
- Can anticipate potential issues and propose solutions.
- Strong ability to communicate with various operational teams.
- Shows a keen interest in improving operational efficiency.
- 3
Field Technician (Transition)
3-5 years (in the field)Skills to master
- Deep understanding of equipment, hands-on repair experience, practical knowledge of maintenance workflows, safety procedures.
You're ready to move on when
- Demonstrates a strong desire to move into a planning/coordinating role.
- Shows excellent organisational and communication skills despite being a field role.
- Actively contributes to improving work order quality from a technician's perspective.
- Has a solid grasp of our asset hierarchy and common fault codes.