United Kingdom · Operations · Entry Level (0-2 years)

Production Associate

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toProduction Team Lead
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as Junior Production Operative · Manufacturing Assistant · Assembly Technician · Factory Floor Operative

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Production Associate

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

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1What this role really is

As a Production Associate, you're right at the heart of our factory floor, making our products every single day. This isn't a desk job; you'll be hands-on, learning the ropes of manufacturing, and getting a real feel for how things are made. You'll be following clear instructions, working with machinery (safely, of course!), and making sure everything you touch meets our quality standards. Think of it as the foundational role – you're learning the craft, building good habits, and becoming an essential part of the team that gets our products out the door. It's often physically demanding, but incredibly rewarding when you see the finished product.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

ERP System (e.g., SAP S/4HANA, Oracle NetSuite)Basic

Executing simple transactions like confirming the completion of a production order, logging materials used (goods issue), or pulling standard reports (e.g., checking material availability for your station).

MES (Manufacturing Execution System) (e.g., Plex Smart Manufacturing Platform)Basic

Tracking jobs on a touchscreen, entering production data (units completed, scrap), and following on-screen work instructions or quality prompts at your workstation.

QMS (Quality Management System) (e.g., MasterControl)Basic

Accessing Standard Operating Procedures (SOPs) or work instructions, logging basic non-conformances or deviations you observe, and completing training records digitally.

EHS Software (e.g., Intelex, Cority)Basic

Logging safety observations, near-misses, or minor incidents you witness or are involved in, ensuring all safety events are recorded.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
Daily Task PrioritisationFollow instructions from Production Team Lead.N/AN/A
Quality Issue Resolution (minor)Report to Production Team Lead; follow their instructions for rework or scrap.N/AN/A
Machine TroubleshootingReport malfunction to Production Team Lead and/or Maintenance; do NOT attempt repairs.N/AN/A
Process Improvement SuggestionsSuggest ideas to Production Team Lead; do NOT implement without approval.N/AN/A
Safety Hazard MitigationImmediately stop work, report to Production Team Lead, and follow emergency procedures.N/AN/A

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

Hourly Production Target Attainment
How many units you produce each hour compared to the set target for your workstation or line.
Target · Consistently achieve ≥95% of your assigned hourly target after initial training (usually 4-6 weeks).

If the target is 60 units per hour and you consistently hit 57-58, that's great. We're looking for steady progress, not just hitting it once.

Individual Scrap/Rework Rate
The percentage of products you produce that need to be scrapped or reworked due to errors.
Target · Maintain <2% scrap/rework rate after initial training.

If you assemble 100 parts and 3 need rework, we'll talk about what went wrong and how to avoid it next time. The goal is to get that number down to 2 or less.

Safety Observations/Near Miss Reporting
Actively identifying and reporting potential safety hazards or near-miss incidents.
Target · Log at least 1 safety observation or near-miss report per month.

Spotting a loose cable or a spill and reporting it immediately, even if no one was hurt. It shows you're thinking about safety, not just doing your job.

Adherence to Standard Operating Procedures (SOPs)
How accurately you follow the documented steps for your tasks.
Target · 100% adherence to all critical safety and quality SOPs.

Always wearing your PPE, following the exact sequence for machine start-up, or using the correct torque setting. No shortcuts, ever, especially for safety.

Willingness to Learn & Adapt
How quickly you pick up new tasks, accept feedback, and adjust your approach.
  • You ask clarifying questions, you try different methods when shown, you don't make the same mistake twice on simple tasks, and you're keen to take on new responsibilities when ready. Your Team Lead will notice if you're actively trying to improve.
Team Collaboration
How well you work with your colleagues and contribute to a positive team environment.
  • You help out a teammate when your own tasks are done, you communicate clearly during shift changes, you offer support, and you respect everyone on the line. People will say you're easy to work with and a reliable pair of hands.
Workstation Organisation (5S)
Maintaining a clean, organised, and efficient workspace.
  • Your tools are always in their designated spots, your area is tidy at the start and end of your shift, and you actively participate in keeping the shared areas clean. It's about 'a place for everything, and everything in its place'.
Proactive Communication
Speaking up when you spot a problem or need help, rather than waiting for someone else to notice.
  • You immediately flag a machine malfunction, a quality issue with a component, or if you're running low on materials. You don't just 'hope it sorts itself out' or wait until it becomes a bigger problem for your Team Lead.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Hands-On Work & Tangible Output

You'll spend your day physically making things, operating machinery, and seeing raw materials transform into finished products right in front of you. You like the satisfaction of building something real.

At the end of your shift, you can look at a stack of completed products and know, 'I made those today.' That direct connection to the product is a big draw.

Learning a Craft & Developing Skills

This role is a fantastic opportunity to learn the fundamentals of manufacturing, from operating specific machines to understanding quality checks and safety protocols. You're keen to develop practical, valuable skills.

You'll be taught how to use specific tools, troubleshoot minor machine issues, and understand the flow of a production line. The learning curve is steep but rewarding.

Being Part of a Team & Contributing

You'll be working closely with a small team on the production line, relying on each other to hit targets and solve problems. You enjoy the camaraderie and the shared goal of getting the job done.

When the line is busy, everyone pulls together. You'll feel a real sense of accomplishment knowing your contribution directly helped the team meet its daily quota.

What frustrates people
  • Doing the same task repeatedly for hours on end – it can get monotonous.
  • Having to follow strict, detailed procedures, even for seemingly simple things.
  • Physical demands: being on your feet, lifting, or performing repetitive motions.
  • Dealing with machine breakdowns that disrupt your flow and targets.
  • Limited autonomy; most decisions are made by your Team Lead.
  • The noise and sometimes the temperature on the factory floor can be challenging.
What this role does not give you
  • A lot of creative freedom or independent decision-making.
  • A quiet, solitary work environment.
  • Rapid changes in daily tasks or responsibilities.
  • Opportunities to 'design' new processes or strategies.
  • A fast track to management without proving yourself on the floor first.

6Who you work with

Your work directly impacts our ability to meet daily production quotas and maintain our product quality. Honestly, if you don't do your bit, the whole line can slow down, and we won't be able to ship on time. You're a crucial cog in the machine, and your attention to detail ensures we're not sending out faulty products. It's a hands-on role with immediate, visible impact on what we actually make.

Inside the business
  • Your Production Team Lead (for daily guidance and support)
  • Other Production Associates (your teammates on the line)
  • Quality Inspectors (who check your work and help you learn quality standards)
  • Maintenance Technicians (who keep the machines running)
  • Warehouse Operatives (who supply your materials and take away finished goods)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • Basic literacy and numeracy (e.g., GCSEs in English and Maths or equivalent functional skills) to read instructions, complete forms, and perform simple calculations.
  • Physical fitness and stamina to stand for long periods, lift moderate weights (typically up to 15-20kg), and perform repetitive tasks safely.
  • A strong work ethic and reliability – showing up on time, every time, and being ready to work.
  • A positive attitude and a willingness to learn from others and take constructive feedback.
  • Basic computer literacy to interact with digital systems like MES or QMS (using a touchscreen or simple data entry).

8What to practise next

Where the job is going, and what to do about it starting this week.

Digital Work Instruction & Data Entry Proficiency

Paper-based instructions and manual logging are slowly being replaced by interactive digital systems (e.g., tablets at workstations). Being fast and accurate with these tools will be crucial.

Navigating complex digital work instruction flows · Accurate and timely data entry into MES/QMS system · Using digital checklists and sign-offs · Understanding how your digital inputs affect downs

  • This week: Focus on becoming super-efficient with any digital tools you currently use.
  • This month: Ask your Team Lead for opportunities to learn new digital data entry tasks.
  • Month 2: Try to understand how the data you enter is used by others (e.g., for quality reports).
  • Month 3: Offer to help newer colleagues with digital system navigation.

Quick win: Make sure you're using any existing digital tools to their fullest. If there's a digital log, use it perfectly every time.

Advanced Equipment Operation & Minor Adjustments

As you gain experience, you'll be expected to take on more complex equipment and perform minor adjustments or troubleshooting independently, rather than immediately escalating every small issue.

Operating multiple types of machinery within a wor · Performing routine machine changeovers or setups w · Identifying and rectifying common minor machine fa · Understanding the impact of machine settings on pr

  • This week: Master your current machine. Know it inside out.
  • This month: Ask to be cross-trained on a different piece of equipment in your area.
  • Month 2: Shadow a more experienced operative during a changeover or minor adjustment.
  • Month 3: Start identifying common minor issues and thinking about how you'd fix them (before escalating).

Quick win: Volunteer to learn a new machine or process within your current workstation. Show initiative!

9Staying current once you are in

What people here do to keep up
  • Participate actively in all internal training programmes for new equipment, safety updates, and quality procedures.
  • Seek opportunities for cross-training on different workstations or production lines to broaden your skill set.
  • Engage with your Team Lead and more experienced colleagues to ask questions and learn 'tricks of the trade'.
  • Take advantage of any company-sponsored courses on Lean manufacturing basics or 5S principles.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Basic AI Interaction & Alert Interpretation

AI is increasingly being built into factory equipment and software to provide real-time insights, predict issues, and guide operators. Understanding these alerts will become a standard part of your daily routine.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

Your PlanIllustration

Built for Production Associate

4 units that map to this job, from the qualifications that cover it.

  1. Producing products by assembly operationsETC Awards Limited · covers 5 of 10 standardsLevel 2
  2. Producing mechanical assembliesETC Awards Limited · covers 3 of 10 standardsLevel 2
  3. Making products using computer controlled equipmentHighfield Qualifications · covers 3 of 10 standardsLevel 2
  4. Prepare to Produce Products by Hand-Based Operations Within Polymer Processing and Related EnvironmentsIndustry Qualifications · covers 2 of 10 standardsLevel 2
These are the real units behind this job, in the order they rank for it. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Basic AI Interaction & Alert Interpretation

AI is increasingly being built into factory equipment and software to provide real-time insights, predict issues, and guide operators. Understanding these alerts will become a standard part of your daily routine.

  • Understanding visual cues on screens (e.g., green
  • Interpreting simple AI-generated messages (e.g., '
  • Knowing when to acknowledge an alert versus when t
  • Providing simple feedback to AI systems (e.g., con

What you’ll use

Skills this role draws on

Technical

  • Lean Manufacturing Principles (Basic)
  • Good Manufacturing Practices (GMP) / ISO Standards (Adherence)
  • Total Productive Maintenance (TPM) - Operator Level
  • Root Cause Analysis (5 Whys) - Awareness

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    School Leaver / Apprentice

    0-1 year (often starts with an apprenticeship programme)

    Skills to master

    • Basic machine operation, adherence to safety protocols, understanding of quality checks, effective teamwork within a production cell.

    You're ready to move on when

    • Consistently meets daily production targets with minimal errors.
    • Demonstrates a proactive attitude towards learning and asks insightful questions.
    • Reliable attendance and punctuality.
    • Positive feedback from Team Lead and colleagues on teamwork and attitude.
  2. 2

    Career Changer (from other hands-on roles)

    0-2 years (depending on previous transferable skills)

    Skills to master

    • Adapting to a manufacturing environment, learning specific machinery and processes, understanding industrial safety and quality standards.

    You're ready to move on when

    • Quickly adapts to new routines and procedures.
    • Applies transferable skills (e.g., attention to detail from retail, physical stamina from construction).
    • Shows strong commitment to learning and company culture.
    • Identifies and reports issues promptly and accurately.
  3. 3

    Warehouse / Logistics Operative

    1-2 years

    Skills to master

    • Transitioning from material handling to actual production, understanding the impact of material flow on the production line, basic machine operation.

    You're ready to move on when

    • Already familiar with factory environment and safety protocols.
    • Demonstrates an understanding of supply chain impact on production.
    • Shows initiative in learning production processes.
    • Reliably manages material flow to their workstation.

11Where this role leads

The long view:Your journey starts here, on the factory floor. We're looking for people who are ready to learn, work hard, and grow. If you've got the right attitude, the opportunities to build a rewarding career in manufacturing are immense.

Pay & demand

The figure is the median for full-time employees in the ONS occupation this job title codes to (Assemblers (vehicles and metal goods)), from the April 2025 survey — about six months old when published, as ASHE always is. It is that occupation's middle, not this role's. Half earn more.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Production Associate is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Producing products by assembly operationsLevel 2

Applied to your work in Production Associate

This unit aims to equip learners with the skills and knowledge required to produce products through assembly operations, ensuring adherence to instructions, specifications, and quality standards. Learners will be able to prepare components, assemble products, inspect for defects, and understand different types of assembly operations.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Production Associate

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • Hourly Production Target AttainmentHow many units you produce each hour compared to the set target for your workstation or line.If the target is 60 units per hour and you consistently hit 57-58, that's great. We're looking for steady progress, not just hitting it once.Consistently achieve ≥95% of your assigned hourly target after initial training (usually 4-6 weeks).
  • Individual Scrap/Rework RateThe percentage of products you produce that need to be scrapped or reworked due to errors.If you assemble 100 parts and 3 need rework, we'll talk about what went wrong and how to avoid it next time. The goal is to get that number down to 2 or less.Maintain <2% scrap/rework rate after initial training.
  • Safety Observations/Near Miss ReportingActively identifying and reporting potential safety hazards or near-miss incidents.Spotting a loose cable or a spill and reporting it immediately, even if no one was hurt. It shows you're thinking about safety, not just doing your job.Log at least 1 safety observation or near-miss report per month.
  • Adherence to Standard Operating Procedures (SOPs)How accurately you follow the documented steps for your tasks.Always wearing your PPE, following the exact sequence for machine start-up, or using the correct torque setting. No shortcuts, ever, especially for safety.100% adherence to all critical safety and quality SOPs.
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Production Associate to Production Team Lead (Level 2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Production Team Lead (Level 2)→ your design
Where this takes you

Your journey starts here, on the factory floor. We're looking for people who are ready to learn, work hard, and grow. If you've got the right attitude, the opportunities to build a rewarding career in manufacturing are immense.

See Your Progress GrowIllustration
Production Associate
  • Lean Manufacturing Principles (Basic)
  • Good Manufacturing Practices (GMP) / ISO Standards (Adherence)
  • Total Productive Maintenance (TPM) - Operator Level
  • Root Cause Analysis (5 Whys) - Awareness
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Production Associate is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Production Team Lead (Level 2)

    2-5 years in a Production Associate role

    This is your first step into leadership, coordinating a small team (5-15 people) to meet hourly/daily production targets for a specific line or cell. You'll move from individual contributor to guiding others.

    • More advanced MES interaction (e.g., running basic reports, adjusting job priorities)
    • Basic understanding of OEE and how to influence it at a line level
    • Leading short 'toolbox talks' or daily stand-up meetings
    • Initial training on Lean tools like visual management boards
Working with AI on the job

Working with AI

Where AI is starting to help

Think AI is just for tech gurus? Think again! Even on the factory floor, clever AI tools are starting to make a real difference, helping Production Associates like you work smarter, safer, and with less hassle. It's not about replacing you; it's about giving you superpowers.

We're always looking for ways to make your job easier and more efficient. AI isn't some far-off future thing; it's already here, helping with everything from spotting tiny defects to making sure you have the right parts at the right time. For a Production Associate, this means less frustration, fewer errors, and more time focusing on what you do best: making great products. We're building an 'AI Productivity Hub' to show you exactly how these tools can help.

Smart Maintenance Alerts

Imagine a machine starting to make a funny noise, and before it breaks down, a screen at your workstation tells you exactly what's going on. AI analyses sensor data to predict when a machine might need attention, so maintenance can fix it *before* it stops your line. You'll get clear, simple alerts, helping you understand potential issues and avoid unexpected downtime.

AI-Powered Quality Checks

Instead of straining your eyes to spot tiny scratches or misalignments, AI-powered cameras can do it for you, instantly. These systems can catch defects that are almost impossible for the human eye to see, ensuring only perfect products move down the line. You'll use these systems to verify your work, getting immediate feedback on quality and reducing the chance of errors.

Automated Shift Handover

No more trying to decipher messy handwritten notes from the last shift! AI can pull together all the important info from the machines and logs into a clear, concise summary for you. You'll quickly see what happened, any issues to watch out for, and what needs your immediate attention when you start your shift, making your handover smooth and efficient.

Smart Material Tracking

Ever run out of a critical component mid-task? AI can help predict when you'll need more materials based on your production rate, sending alerts to the warehouse to restock your workstation *before* you run dry. This means less waiting around and more continuous, productive work for you.

Common questions

Common questions

How do you become a Production Associate?

Common routes in include School Leaver / Apprentice (0-1 year (often starts with an apprenticeship programme)), Career Changer (from other hands-on roles) (0-2 years (depending on previous transferable skills)) and Warehouse / Logistics Operative (1-2 years). Times vary with prior experience.

Where can a Production Associate progress to?

This role can lead on to Production Team Lead (Level 2) (2-5 years in a Production Associate role), depending on the skills you build.

What level is a Production Associate in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Production Associate?

Increasingly, Basic AI Interaction & Alert Interpretation. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Production Associate, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 10 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Production Associate: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Operations

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain as a Production Associate are highly transferable. You could move into quality assurance, warehouse management, or even into different manufacturing sectors (e.g., automotive, food and beverage, pharmaceuticals) once you've built up solid experience and a reputation for reliability and skill.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.