UK

United Kingdom · Learning and Development · Entry Level (0-2 years)

Learning & Performance Coordinator

Here is the whole job, in plain words. What it is, a real day, what you decide, how you're judged, how people get here and where they go next. Then the part no course gives you: twelve AI tutors who learn your work.

  • Experience bandEntry Level (0-2 years)
  • Direct reportsNo direct reports
  • Reports toSenior Performance Improvement Consultant
  • UK framework levelUsually someone starting out, or keeping a process running

Also advertised as L&D Administrator · Training Support Assistant · Performance Support Associate

Built on an analysis of 43,079 real UK job descriptions · grounded in qualifications employers recognise

Start with a free Future Fluency check, tuned to Learning & Performance Coordinator

Ten quick questions, one per Future Fluency, asked against this role rather than a generic one. About five minutes, and no card.

Start the check, free

1What this role really is

This isn't just an admin job; it's the engine room of our global performance improvement efforts. You'll be the person making sure everything runs smoothly behind the scenes, from getting people enrolled in the right courses to pulling the initial data that helps us understand what's actually working. Frankly, without you, our programmes would grind to a halt. You're the backbone, keeping the cogs turning.

2What you'd actually use

The tools this job runs on, and how well you'd need to know each one.

Learning Experience Platform (LXP) / LMS (e.g., Degreed, Cornerstone OnDemand)Basic

Managing user enrollments, updating course content, pulling standard reports, troubleshooting basic access issues.

Microsoft Excel / Google SheetsBasic

Using VLOOKUPs, Pivot Tables, basic formulas for data cleaning and simple report generation.

Performance & Engagement Systems (e.g., Workday HCM, Lattice)Intermediate

Extracting performance review data, engagement survey results, and skills assessments for analysis (you'll be told what to pull).

Collaboration & Project Management (e.g., Asana, Jira, Miro, Confluence)Intermediate

Managing your personal tasks, updating project boards, contributing to brainstorming sessions, and documenting project updates.

Financial Planning & Reporting (e.g., Anaplan, Workday Adaptive Planning)Awareness

Understanding how budget tracking works for your projects and providing inputs for your own expenses or programme costs.

3What you get to decide, and how that grows

Power in a job isn't your title. It's what you're allowed to decide. Here's how it grows as you move up.

The choiceComing inWhere you are nowThe step above
LMS User Management (e.g., enrolling users)Execute based on clear instructions; escalate any exceptions or complex scenarios.Independently manage routine user groups and troubleshoot common issues; consult on new user types.Design and implement new user management processes; define system permissions and roles.
Programme Scheduling & LogisticsSchedule sessions based on pre-approved calendars and trainer availability; escalate conflicts.Optimise schedules for efficiency; propose alternative dates/times to stakeholders.Define the global scheduling strategy for a programme; resolve complex resource conflicts across regions.
Data Reporting & AnalysisPull standard reports using existing templates; present raw data as requested.Build custom dashboards from multiple sources; identify basic trends and propose initial insights.Design the L&D reporting framework; interpret complex data to inform strategic recommendations.

4How you'll be judged

The scoreboard, honestly: the hard targets, how often each one is actually looked at, and the quiet human signals that never make it onto a dashboard.

LMS Data Accuracy
How clean and correct our learning platform's user and course data is.
Target · >98% accuracy in user profiles, course enrolments, and completion records.

If we enrol 500 new starters, you'll ensure fewer than 10 have incorrect job titles or haven't been assigned their mandatory compliance training.

Learner Support Tickets Resolution
How quickly and effectively you resolve employee queries about learning programmes or platform access.
Target · Resolve 95% of tickets within a 24-hour Service Level Agreement (SLA).

An employee can't access a course; you respond and fix it within 4 hours, not 3 days, so they can get on with their work.

Project Task Completion
Completing your assigned tasks within project timelines.
Target · 100% of assigned project tasks completed on time, or with proactive communication if there's a delay.

When a new leadership programme launches, you've scheduled all the workshops and sent out all the pre-work emails by the deadline, without anyone needing to chase you.

Adherence to Process & Guidelines
Following established procedures for LMS administration, data entry, and programme logistics.
  • Your work consistently meets quality standards
  • you rarely make mistakes that require rework
  • you ask clarifying questions when a process isn't clear, rather than guessing. Your manager trusts you to follow instructions precisely.
Proactive Learning & Initiative
Showing genuine curiosity and taking steps to understand how things work, even beyond your immediate tasks.
  • You ask 'why' we do things a certain way
  • you've completed optional training modules on the LMS
  • you've offered to help with a task that's slightly outside your usual remit, just to learn. You're not just waiting to be told what to do next.
Team Support Quality
How effectively you support your colleagues, making their lives easier.
  • Your colleagues often say 'thank you' for your help
  • you anticipate needs (e.g., preparing meeting notes before being asked)
  • you're seen as a reliable and helpful member of the team. People feel comfortable asking you for help.

5Would you like it

The honest version. What people enjoy, and what grinds them down.

What people enjoy
Learning New Things

You'll be exposed to new L&D methodologies, business challenges, and software every day. You'll get to see how a global L&D function operates from the ground up.

You'll learn how to pull data from our LMS, then understand how that data feeds into a larger report on programme effectiveness. You'll pick up new skills in data handling and system administration.

Helping Others

A lot of your role involves supporting employees with their learning journeys and making sure your colleagues have what they need to succeed. You're a key enabler.

You'll help a new starter access their onboarding training, ensuring they feel supported from day one. Or you'll quickly resolve a query for a busy manager trying to assign training to their team.

Seeing Processes Run Smoothly

If you get satisfaction from making sure systems are tidy, data is accurate, and programmes are well-organised, you'll find a lot to love here.

You'll take pride in a perfectly clean LMS database or a workshop schedule that runs without a hitch, knowing your meticulous work made it happen.

What frustrates people
  • Dealing with messy, inconsistent data from different systems – it's a constant battle, frankly.
  • Helping employees who struggle with basic tech, sometimes repeating the same instructions multiple times.
  • Getting 'urgent' requests for reports that then get ignored once you've delivered them.
  • The sheer volume of small, repetitive tasks that need to be done accurately, every single day.
  • Working on a programme for weeks, only for it to be cancelled or drastically changed at the last minute.
What this role does not give you
  • High-level strategic decision-making or budget ownership.
  • Direct management of a team or large-scale project leadership.
  • A role where every day is completely different and unstructured.
  • The chance to build your own learning content from scratch (that's for the instructional designers).

6Who you work with

You're the glue that holds our learning operations together. Your work ensures that our learning programmes are accessible, that our data is accurate, and that the L&D team can focus on more complex, strategic work. If you're on top of things, our employees have a smooth learning experience. If not, it can cause real frustration and make our L&D efforts look disorganised.

Inside the business
  • Learning & Development Team (your direct colleagues)
  • HR Operations (for employee data and system access)
  • Employees across the business (who need your help with the learning platform)
  • IT Support (when things go wrong with systems)
Outside the business
  • LMS Vendor Support (when you need help fixing platform issues)

7What you need before you start

Not a wish list. The things you would be expected to already have.

  • Proficiency with standard office software (Microsoft Office Suite, especially Excel, Word, Outlook, or Google Workspace equivalents).
  • Strong organisational skills and a methodical approach to tasks.
  • Excellent written and verbal communication skills in English.
  • A genuine interest in learning and development, and how it impacts business performance.
  • The ability to follow instructions accurately and work effectively in a team.

8What to practise next

Where the job is going, and what to do about it starting this week.

Intermediate Data Storytelling

Once you're pulling more complex reports, simply presenting raw numbers isn't enough. You'll need to start telling a simple story with that data—what does it mean? What should we do about it? This helps the team make better decisions.

Audience Awareness · Key Message Identification · Basic Visualisation Choice · Actionable Insights

  • This week: Pay close attention to how your manager and senior colleagues present data in meetings.
  • This month: When you pull a report, try to write one sentence summarising the 'so what?' for yourself.
  • Month 2: Offer to draft a simple summary slide for a team meeting, focusing on one key finding.
  • Month 3: Ask for feedback on your data summaries—what was clear? What could be better?

Quick win: Next time you share a number, add a sentence explaining why it matters or what it implies. It's a small step, but it makes a big difference.

Advanced LXP Configuration

As you get more comfortable with our LXP, you'll move beyond just basic admin. You'll start to understand how to configure learning paths, set up more complex reporting, and even troubleshoot deeper system issues. This moves you from user to power-user.

Learning Path Logic · User Group Management · Integration Awareness · Security & Permissions

  • This week: Ask your manager for access to the LXP's admin documentation and spend an hour reading through it.
  • This month: Shadow a senior colleague who is configuring a new learning path or setting up a complex report.
  • Month 2: Take on a small, guided project to configure a new, simple learning path from start to finish.
  • Month 3: Become the team's go-to person for basic LXP configuration questions, helping others.

Quick win: Explore all the admin settings in our LXP's test environment. You can't break anything there, and you'll learn a lot just by clicking around.

9Staying current once you are in

What people here do to keep up
  • Attending L&D industry webinars and online conferences to stay current with trends.
  • Completing internal company training modules on data privacy, IT security, and our core values.
  • Shadowing senior L&D colleagues to understand their roles and responsibilities.
  • Taking online courses on advanced Excel or basic data visualisation if you want to stretch yourself.

10How the AI economy is changing work like this

Before we ask anything of you, here's what we can already say about AI and work of this kind:

The new skill this role is being asked for: Prompt Engineering for Admin Tasks

AI tools like ChatGPT or Claude are becoming incredibly good at drafting text, summarising information, and even helping to organise data. Learning to 'talk' to these tools effectively will save you hours on routine admin.

We'll only ever tell you what we can actually back up. No hype, no scare tactics.

The rising capability

Zavmo analysis

What's rising in its place

This is where the work is heading, and the higher pay with it. Get fluent here and the shift stops being a threat and starts being your edge.

Prompt Engineering for Admin Tasks

AI tools like ChatGPT or Claude are becoming incredibly good at drafting text, summarising information, and even helping to organise data. Learning to 'talk' to these tools effectively will save you hours on routine admin.

  • Clear Instructions
  • Context Provision
  • Output Validation
  • Iterative Prompting

What you’ll use

Skills this role draws on

Technical

  • Performance Consulting (HPT Model) - Awareness
  • Kirkpatrick's Four-Level Evaluation Model - Level 1 & 2
  • Root Cause Analysis (5 Whys) - Basic Application
  • Change Management (Prosci ADKAR® Model) - Awareness
  • Instructional Design Theory (ADDIE/SAM) - Awareness
  • Business Acumen & Financial Modeling - Basic Understanding

The pathway

How you actually get there, here

How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.

  1. 1

    Administrative Assistant / Office Coordinator

    1-2 years

    Skills to master

    • Organisation, scheduling, basic communication, data entry, managing multiple priorities.

    You're ready to move on when

    • You're the go-to person for administrative support in your current role.
    • You've shown initiative in streamlining processes or improving efficiency.
    • You're comfortable with office software and picking up new systems quickly.
  2. 2

    HR Assistant / HR Administrator

    0-2 years

    Skills to master

    • Employee data management, understanding HR processes, confidentiality, basic compliance awareness.

    You're ready to move on when

    • You've handled sensitive employee information with discretion.
    • You understand the basics of HR operations and employee lifecycles.
    • You're keen to specialise more in the 'development' side of HR.
  3. 3

    Recent Graduate (L&D/HR/Business Degree)

    0 years (direct entry)

    Skills to master

    • Applying theoretical knowledge to practical scenarios, professional communication, navigating corporate environments.

    You're ready to move on when

    • You've completed relevant internships or project work.
    • You have a strong academic record and a demonstrable interest in L&D.
    • You're eager to learn and contribute in a fast-paced environment.

11Where this role leads

The long view:Your journey starts here, building a solid foundation. We're committed to your growth, and with hard work and a curious mind, there are genuinely exciting pathways available within Zavmo and beyond. It won't always be easy, but it will be rewarding.

Pay & demand

Pay and demand for this role will appear here, each figure traced to a named authoritative source (e.g. the ONS Annual Survey of Hours and Earnings, under the Open Government Licence). We don’t show numbers we can’t attribute.

The ten Future Fluencies

Zavmo analysis

The credential is what you can do today. These are what keep you valuable.

A qualification proves you can do the job as it's defined today. These ten are what decide whether you're still the obvious person for it in five years. They're the capabilities employers are now writing into senior roles faster than people are learning them. Zavmo weaves them through whatever you study, so you come out with both: the credential and the fluency.

The highlighted ones are the Fluencies your role leans on hardest, from how Learning & Performance Coordinator is actually changing. In about two minutes, the free confidence check asks where you stand on each of the ten. That's the whole check, and it's what makes the plan yours rather than generic.

Where it leads

Roles this leads to

12The team that's yours

No two people are taught the same way. This is one-to-one, not one-to-many.

Zavmo is a hyper-personalised AI learning platform. Twelve virtual tutors, each with a different way of teaching, and one orchestration agent that picks the right one for the moment. So every single lesson is shaped around you, your role, and the way you learn. Not a course everyone sits through. A conversation built for you, and no one else.

…and nine more, matched to you after your first chat. Meet all twelve

Start free and meet yours

13What it feels like

A conversation, not a course

Because your tutor knows your role, your projects and your last session, learning sounds like this. And it's different for every single person:

Provide learning opportunities for colleaguesLevel 3

Applied to your work in Learning & Performance Coordinator

By completing this unit, learners will be able to encourage learning and development in colleagues, help them identify learning needs and styles, and assist in planning, implementing, and reviewing learning opportunities.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every lesson is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

DemonstrateIllustration

Evidenced on your work in Learning & Performance Coordinator

You do not finish by watching something. You finish by showing it on the work you already do, against the measures this job is judged on.

  • LMS Data AccuracyHow clean and correct our learning platform's user and course data is.If we enrol 500 new starters, you'll ensure fewer than 10 have incorrect job titles or haven't been assigned their mandatory compliance training.>98% accuracy in user profiles, course enrolments, and completion records.
  • Learner Support Tickets ResolutionHow quickly and effectively you resolve employee queries about learning programmes or platform access.An employee can't access a course; you respond and fix it within 4 hours, not 3 days, so they can get on with their work.Resolve 95% of tickets within a 24-hour Service Level Agreement (SLA).
  • Project Task CompletionCompleting your assigned tasks within project timelines.When a new leadership programme launches, you've scheduled all the workshops and sent out all the pre-work emails by the deadline, without anyone needing to chase you.100% of assigned project tasks completed on time, or with proactive communication if there's a delay.
These are this job's own measures, with its own targets. Nothing is marked evidenced, because nobody has started this yet. Yours would fill in from the work you bring.

Your passport

This isn't a certificate you file away. It's a passport to the life you're designing.

Every credit you earn and every fluency you build adds up: evidence where it counts, carried with you. Zavmo keeps the map: where you are, where you're heading, and the next step, at your pace, around your life. From Learning & Performance Coordinator to Performance Improvement Specialist (L2), and whatever you decide comes after.

Level 2 · in progressAI Fluency→ Performance Improvement Specialist (L2)→ your design
Where this takes you

Your journey starts here, building a solid foundation. We're committed to your growth, and with hard work and a curious mind, there are genuinely exciting pathways available within Zavmo and beyond. It won't always be easy, but it will be rewarding.

See Your Progress GrowIllustration
Learning & Performance Coordinator
  • Performance Consulting (HPT Model) - Awareness
  • Kirkpatrick's Four-Level Evaluation Model - Level 1 & 2
  • Root Cause Analysis (5 Whys) - Basic Application
  • Change Management (Prosci ADKAR® Model) - Awareness
  • Instructional Design Theory (ADDIE/SAM) - Awareness
  • Business Acumen & Financial Modeling - Basic Understanding
This is your Mind Palace on learn.zavmo.ai. Every skill above comes from this role's own record, not an example borrowed from another job. A node lights up when you evidence it, and what you build stays yours between jobs. That is the part a course cannot do.

14The detail, folded away

Everything else the record holds

The career branches in full, how AI is already showing up in the day-to-day, and the questions people ask about this job. Here when you want them, out of the way while you decide.

Where it leads next, rung by rung

Where it leads

The career path, and where it branches

Learning & Performance Coordinator is a start, not a ceiling. Each step below asks for new skills and hands back more autonomy.

  1. Performance Improvement Specialist (L2)

    2-3 years in the Coordinator role

    This is a natural step up. You'll move from executing tasks to owning small projects and conducting basic analysis yourself.

    • Basic Needs Analysis: Identifying training needs through simple surveys or interviews.
    • Level 1 & 2 Data Analysis: Interpreting basic learner feedback and knowledge check results to suggest improvements.
    • Simple Content Development: Creating basic learning materials or job aids.
Working with AI on the job

Working with AI

Where AI is starting to help

Let's be real, a lot of L&D operations involve repetitive tasks and digging through data. Imagine if you could get a digital assistant to help with some of that grunt work. Well, you can. We're leaning into AI to make our lives easier, and you'll be part of that journey from day one.

We're not talking about robots taking over your job. Instead, think of AI as a smart sidekick that helps you get through your to-do list faster, leaving you more time to learn, support your colleagues, and focus on the more interesting parts of the role. You'll be using these tools to make your day-to-day work smoother and more efficient.

Smart Admin Assistant

Use AI to draft standard emails for workshop invitations, summarise meeting notes, or even help structure your daily to-do list. It's like having an extra pair of hands for your communications and organisation.

Basic Data Insights

Feed raw LMS completion data into an AI tool and ask it to spot basic trends, like 'which departments have the lowest completion rates?' It won't do complex analysis, but it can give you a head start on initial observations.

Content Tagging & Organisation

Help our LXP recommend better content by using AI tools to suggest relevant tags or categories for new learning resources. This makes it easier for employees to find what they need, faster.

Quick Report Summaries

After you've pulled a standard report, use AI to create a concise summary of the key numbers for your manager. It's a great way to practice communicating data clearly, and it saves you time on the initial draft.

Common questions

Common questions

How do you become a Learning & Performance Coordinator?

Common routes in include Administrative Assistant / Office Coordinator (1-2 years), HR Assistant / HR Administrator (0-2 years) and Recent Graduate (L&D/HR/Business Degree) (0 years (direct entry)). Times vary with prior experience.

Where can a Learning & Performance Coordinator progress to?

This role can lead on to Performance Improvement Specialist (L2) (2-3 years in the Coordinator role), depending on the skills you build.

What level is a Learning & Performance Coordinator in the UK?

This role aligns to RQF Level 2 on the UK framework, a guide to the depth of qualification it maps to, not a hard entry bar.

What new skills matter most for a Learning & Performance Coordinator?

Increasingly, Prompt Engineering for Admin Tasks. These are the areas where the higher-paid, future-proof work is heading.

The honest bit

You’ve started things before

Most of them were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

What it costs

Less than one coaching session. Every month.

A single career-coaching hour costs more than a month of this, and it ends when the hour does. Zavmo doesn't. It's £70 a month, about £2.30 a day, for a companion that knows a Learning & Performance Coordinator, works on the job you actually do, and keeps going at your pace rather than a timetable's.

  • Searching and planning stay free. You only pay when you start learning.
  • Your credits are yours. Regulated, and they don't vanish when a subscription ends.
  • Cancel any time and billing stops. No notice period, no minimum term.

Your path, personalised

You have the map. Walking it is the part we do together.

This route runs to 20 national skill standards. That is a real journey.

Zavmo shapes a learning experience as unique as you are. It fits how you learn, your pace and the work you already do. Every step stays benchmarked to recognised national standards. That’s the plan for becoming a Learning & Performance Coordinator: personal to you, and it still counts. The first steps are free.

Independent research finds well-designed intelligent tutoring performs nearly as well as one-to-one human tutoring: VanLehn (2011), Educational Psychologist.

A private tutor in the UK averages £35–40 an hour . Zavmo is £70/month.

A real plan on learn.zavmo.ai: Ofqual-regulated units, credits, and a three-month run at your own pace.
Start free No commitment. See your first steps free.

15Where to go from here

Other roles at Level 2

Same depth of qualification, different job. Useful if the work appeals but this particular role does not.

Other roles in Learning and Development

Stay in the field you know and move sideways rather than up.

If you leave this industry

The skills you'll gain here in L&D operations, data management, and stakeholder support are highly transferable. You could move into broader HR Operations, Project Management, or even specialise in Learning Technology roles in other industries. The foundational understanding of how businesses develop their people is valuable everywhere, frankly.

Not sure this is the right direction?

Work out what you actually want from work first, then come back and see which roles fit it. Takes about ten minutes.

This role profile is © 2026Growth Engineering Technologies Ltd. Built from UK occupational standards and regulated qualification data, and written for Zavmo.

You're not behind. You're right on time. The shift is only just beginning. Your role won't look the same in two years. Be the one who leads the change, not the one it happens to. Build my plan, free Here's the first ten minutes: a 2-minute confidence check → your personalised roadmap → meet the tutors matched to you. No card, cancel any time. No card. Build your plan, see your roadmap and meet the twelve tutors matched to you. All free. When you're ready to start learning, it's £70 a month, billed monthly. Cancel any time and billing stops.