The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Average Transit Time Reduction
Reducing the average time it takes for goods to move from our origin warehouse to the customer's delivery point on key trade lanes.
Target · Achieve a 5% reduction year-over-year on critical routes.If a typical ocean shipment to Australia took 35 days, you'd aim to get that down to 33 days or less through route optimisation or carrier selection.
Carrier Performance Scorecard
Maintaining high performance from our freight forwarders and carriers across metrics like on-time delivery, documentation accuracy, and communication responsiveness.
Target · Maintain an average carrier scorecard rating of >90% across all primary partners.You'll track how often our chosen ocean carrier hits their scheduled departure and arrival times, and how quickly they provide us with the Bill of Lading.
Process Improvement Implementation & Impact
Designing and implementing new operational processes or optimising existing ones that lead to tangible time or cost savings, or improved compliance.
Target · Implement 2-3 significant process improvements per year, each saving at least £10K annually or 5 hours of team time weekly.You might design a new automated customs declaration workflow that cuts down manual data entry by 70% for your team, saving hours each week and reducing errors.
Trade Compliance Incident Rate
Minimising errors that lead to customs delays, fines, or regulatory penalties.
Target · Reduce compliance-related incidents (e.g., incorrect HS codes, missing licences) by 15% year-over-year.Ensuring your team consistently uses the correct HS codes, preventing customs from holding up a container because of a classification discrepancy.
Solution Design & Implementation Quality
How effectively you design new logistics solutions for complex challenges (e.g., new market entry, difficult product types) and ensure they're implemented smoothly.
- Solutions are adopted by the team and stakeholders without major rework. Post-implementation reviews show clear benefits. You're the first person Sales calls when they want to ship something 'impossible'.
Team Development & Mentorship
Your ability to guide, train, and develop your direct reports, helping them grow their skills and take on more complex work.
- Direct reports show measurable skill improvement and increased autonomy. Positive feedback in 1:1s and performance reviews. Your team feels supported and challenged.
Stakeholder Influence & Collaboration
How well you get different teams (Sales, Product, Finance) on the same page regarding international operations requirements and limitations.
- You're proactively consulted on strategic decisions that impact operations. Other departments genuinely listen to your advice. You can push back constructively on unrealistic demands without damaging relationships.
Proactive Risk Management
Identifying potential disruptions in the supply chain before they become major problems and having contingency plans ready.
- You present potential risks and mitigation strategies to management. When disruptions occur, you've already thought about alternative routes or solutions. We're rarely caught completely off guard.
