The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Grievance Response Time (Initial Acknowledgement)
How quickly you log and acknowledge new grievances in our system.
Target · < 48 hours for initial acknowledgementA grievance comes in on Monday morning; you've logged it and sent an automated acknowledgement by Wednesday morning at the latest. Missing this means the clock starts ticking on formal deadlines without us even knowing.
Data Accuracy in Case Management System
The precision of the information you enter into our case management system (e.g., dates, parties, grievance type, status updates).
Target · 99%+ accuracy in case management system entryOut of 100 data points reviewed in a month, you've made no more than one error. A mistake here could mean we miss a deadline, or worse, use incorrect info in an arbitration.
Research Memo Completion Rate
The percentage of legal or policy research requests you complete and deliver on time.
Target · On-time delivery for 95% of requestsIf the Specialist asks for a summary of French labour law on a specific topic by Friday, you get it to them by Friday. Missing this can delay critical advice to a country HR team.
Document Organisation & Retrieval Efficiency
How quickly and accurately you can find specific documents or information when requested by a senior team member.
Target · Retrieve requested documents within 15 minutes, 90% of the timeWhen asked for 'the 2018 CBA from our German plant, specifically the holiday clause', you can pull it up within a quarter of an hour. If you can't, it slows down a negotiation or a legal review considerably.
Proactive Learning & Initiative
Your willingness to learn new systems, legal frameworks, and processes without constant prompting, and to identify areas where you can add value.
- You'll ask thoughtful questions about 'why' we do things a certain way, volunteer for tasks outside your immediate remit, and suggest minor improvements to our documentation or data entry processes. Your manager won't have to chase you to complete mandatory training.
Team Collaboration & Support
How well you work with and support other members of the LR team, particularly your direct manager.
- You'll offer to help colleagues when your own tasks are complete, share relevant information you've found during research, and respond promptly to internal requests. You're seen as a reliable and helpful presence in the team, not just someone who does their own bit.
Attention to Detail & Thoroughness
The carefulness and completeness of your work, especially when dealing with sensitive legal documents or data.
- You'll spot minor inconsistencies in documents, double-check your data entries, and ask clarifying questions rather than making assumptions. Your manager won't find themselves needing to correct frequent, small errors in your work.
Understanding of International Context
Your developing awareness of how labour relations differ across countries and the importance of cultural nuances.
- You'll start to recognise when a request might have different implications in Germany versus, say, Brazil, and highlight these to your manager. You'll show an interest in learning about different legal systems and their impact on our business, asking questions about 'Works Councils' or 'social dialogue'.