The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Report Accuracy
The percentage of reports delivered without any errors in data points, calculations, or formatting.
Target · < 0.5% error rate on all data points in final reportsYou produce 20 client reports this month. If one report has even a single incorrect figure, that's an error. We're aiming for near perfection here, especially on the client-facing stuff.
Timeliness of Deliverables
The percentage of standard daily, weekly, and monthly reports delivered by their agreed-upon deadlines.
Target · 98% of standard reports delivered by the T+2 deadlineIf the month-end performance reports are due by 5 PM on T+2, you consistently get them out on time, even when the data's been a bit messy. Missing a deadline means client relations can't do their job.
Query Resolution Rate
How quickly and effectively you acknowledge and resolve data or report-related queries from internal stakeholders.
Target · Acknowledges and resolves 90% of internal data queries within 24 hoursA portfolio manager asks why the fixed income attribution looks odd. You get back to them within a day with a clear explanation or a plan to investigate, not just a 'I'll look into it later' email.
Reconciliation Efficiency
The time taken to reconcile performance figures against official accounting records, identifying and resolving discrepancies.
Target · Complete monthly NAV reconciliation within 1 business day of receiving final accounting dataYou get the final NAV from the fund accountant on day 1. By the end of day 2, you've matched it to our system's performance numbers and flagged any differences, even if it's just a few quid.
Proactive Issue Identification
Your ability to spot potential data issues or anomalies before they become bigger problems, rather than just reacting to them.
- You're the one flagging that a security's price looks 'stale' or that a corporate action hasn't been applied correctly, even before anyone asks. You bring solutions, not just problems, to your Senior Analyst.
Clarity of Communication
How well you explain complex performance concepts or data discrepancies to non-specialist colleagues, like the sales team or client relations.
- You can break down 'Brinson Attribution' into simple terms for a client relationship manager. When you explain a data issue, people actually understand what went wrong and what you've done to fix it, without needing a follow-up meeting.
Process Adherence & Improvement Mindset
Following established procedures rigorously, but also looking for small, practical ways to make things more efficient.
- You stick to the GIPS guidelines like glue, but you're also suggesting a tweak to a Power Query script that could save an hour a month. You don't just 'do the job'
- you think about how to do it better.
Reliability & Trustworthiness
Being the person everyone can count on to deliver accurate work, even under pressure, and to admit when you need help.
- When you say a report will be ready, it's ready. When you've checked the numbers, people trust they're correct. If you hit a wall, you're quick to ask your Senior Analyst for guidance rather than struggling in silence and missing a deadline.