The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
ESG Data Submission Accuracy
The percentage of data points submitted to key ESG rating agencies (e.g., MSCI, Sustainalytics) that are free from errors or require correction after submission.
Target · <1% error rateIf you submit 1,000 data points to MSCI and only 5 need correction, that's a 0.5% error rate – which is great. More than 10, and we'll need to dig into why.
Internal Data Request Fulfilment Rate
The percentage of data requests made to internal departments (e.g., Operations, HR) that are received by the deadline you set.
Target · >90% by deadlineYou ask 20 departments for data by Tuesday, and 19 deliver on time. That's 95%, which means you're good at chasing people up and setting realistic expectations.
Investor Query Response Time (SLA)
The average time it takes to provide a comprehensive, accurate response to routine ESG-related investor questions.
Target · Within 48 hours for routine queriesAn investor emails on Monday morning asking about our Scope 1 emissions. If you get them a solid answer by Wednesday morning, you've hit the target.
ESG Rating Agency Feedback Incorporation
The percentage of actionable feedback points from ESG rating agencies (e.g., 'need more detail on water management') that are addressed in subsequent disclosures.
Target · >75% addressed within 12 monthsMSCI suggests we improve disclosure on board diversity. You work with HR and Legal to get the data and make sure it's in the next report. That's one point addressed.
Data Integrity & Validation
How thoroughly you check and cross-reference ESG data from various internal sources before it's used externally. This is about spotting the errors before they become public.
- You proactively flag inconsistencies between different data sets. You can clearly explain your methodology for data validation to a senior manager. You're the one who catches the typo in the emissions number before it goes to MSCI. Frankly, we trust your numbers.
Clarity of Investor Communication
The ability to draft clear, concise, and accurate responses to investor questions and contributions to reporting materials, making complex ESG topics easy to understand.
- Your written responses to investor queries are rarely sent back for edits. You can explain 'double materiality' to someone who's never heard of it. Senior team members ask you to draft key sections of reports because they know you'll get it right and make it readable.
Proactive Issue Identification
Your knack for spotting potential ESG data gaps or reporting risks before they become a problem, rather than just reacting to issues.
- You point out that we're missing a key data point for a new SASB standard before anyone asks. You flag a potential inconsistency between our public statements and internal data. You're not just waiting for instructions
- you're thinking ahead.
Internal Stakeholder Collaboration
How effectively you work with internal teams (Sustainability, Finance, HR) to get the data and information you need, building good working relationships along the way.
- Internal teams respond promptly to your requests, usually without needing a third reminder. People across departments are happy to help you because you make their lives easier. You know who to ask for what, and they know you'll use it responsibly.