The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Document Processing Accuracy
This is about getting it right the first time. It's the percentage of documents you process (like training records, NCRs, or audit checklists) that are free from errors or omissions.
Target · >99.5% accuracy on all entered recordsIf you process 200 training records in a month, we'd expect no more than one error, like a missing signature or an incorrect date. That one error could be a minor audit finding, so it really counts.
Training Record Timeliness
How quickly you get completed training records filed into our system. We need to show that our people are trained *before* they do the work, and that means quick processing.
Target · All completed training records filed within 48 hours of receiptA new starter finishes their mandatory safety training on a Monday afternoon. We'd expect that record to be in Intelex by Wednesday afternoon at the latest. No excuses, really.
NCR Logging Time
The speed at which new non-conformances (NCRs) are formally entered into our QMS. The sooner it's logged, the sooner we can start fixing it.
Target · New non-conformances logged in the QMS within 24 hours of notificationIf a production line manager reports a quality issue at 10 am on Tuesday, you'll need to make sure that's a formal NCR in ETQ Reliance by 10 am Wednesday. Delays here can mean bigger problems down the line.
CAPA Status Update Rate
Making sure the corrective and preventive actions (CAPAs) you're tracking actually get updated. It's not just about logging; it's about progress.
Target · 85% of assigned CAPAs have current status updates within the systemIf you're tracking 50 open CAPAs, we'd expect at least 42-43 of them to have been updated by their owners in the last two weeks, not just sitting there gathering dust.
Reliability & Follow-Through
You're the person we can count on. When you say you'll do something, it gets done, without us having to chase you. Your work is consistently accurate and complete.
- Managers don't need to double-check your work on routine tasks. Colleagues come to you for help because they trust your process. You proactively flag potential delays rather than waiting to be asked.
Proactive Issue Identification
You don't just process; you spot potential problems. This means noticing when a document is missing, a process isn't being followed, or a deadline is about to be missed, and then raising it.
- You flag a batch of training records with missing signatures before they're needed for an audit. You notice a trend of overdue CAPAs in a specific department and mention it to your manager. You suggest a small tweak to a form to prevent common errors.
Communication Clarity
You can explain compliance requirements clearly and concisely, both in writing and when speaking to colleagues. No jargon, just plain English.
- Your emails requesting information are easy to understand and get quick responses. You can explain the steps for logging an NCR to a new team member without them getting confused. You write clear, brief notes in the QMS.
Audit Preparedness Support
How effectively you help get us ready for internal and external audits. This isn't just about finding documents, but making sure they're ready to be found.
- During an internal audit, you can quickly retrieve requested 'objective evidence.' Your section of the audit 'war room' is always organised. The Senior Specialist relies on you to stage documents for upcoming audits.
