The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
External Assurance Outcome
The number of material non-conformities or significant findings from our annual third-party assurance audit of our GHG emissions and other key ESG metrics.
Target · Zero material non-conformities; less than three minor findings annually.In 2024, our external auditors found zero material non-conformities and only one minor observation related to a new Scope 3 category, which was addressed within Q1 2025.
Reporting Cycle Efficiency
The total time taken from the start of data collection to the final sign-off of our annual sustainability report and associated disclosures (e.g., CDP, TCFD).
Target · Reduce end-to-end reporting cycle by 20% over two years (e.g., from 12 weeks to 9.6 weeks).By automating data ingestion for Scope 1 & 2, we cut our reporting cycle from 12 weeks to 10 weeks in 2024, aiming for 8.5 weeks by end of 2025.
ESG Rating Agency Score Improvement
Improvement in our scores from key ESG rating agencies (e.g., MSCI, Sustainalytics, CDP) due to enhanced data disclosure and reporting quality.
Target · Achieve a 1-level improvement in at least two major ESG ratings within three years (e.g., CDP from B to A-).Our enhanced TCFD disclosure, driven by your team, contributed to our MSCI rating moving from 'BBB' to 'A' in 2024.
Budget Adherence for Reporting Function
Managing the annual budget allocated for sustainability reporting software, external assurance, and team resources.
Target · Maintain actual spend within 5% of the approved annual budget for the reporting function.Despite investing in a new carbon accounting platform, we kept our overall reporting budget 3% under target by optimising external consulting spend.
Strategic Influence & Credibility
How often you and your team are proactively consulted on strategic business decisions that have sustainability implications, indicating high trust in your data and insights.
- Regular invitations to executive strategy sessions
- direct requests from C-suite for data-driven insights on capital allocation
- positive feedback from Investor Relations on the credibility of our ESG narrative during roadshows.
Team Development & Retention
The growth and engagement of your direct reports and the broader reporting team, ensuring we're building future leaders and retaining top talent.
- Average of 1.5 promotions per year within your team
- 90%+ retention rate for high-performing individuals
- positive feedback in annual performance reviews regarding mentorship and career guidance
- successful succession planning for key roles.
Regulatory Preparedness
Our readiness to meet new and evolving sustainability reporting regulations (e.g., CSRD, ISSB, SEC climate rules) with minimal disruption and proactive planning.
- Early identification of new regulatory requirements
- gap analysis completed 12+ months before compliance deadlines
- successful implementation of new data collection processes ahead of schedule
- positive feedback from Legal & Compliance on proactive engagement.
Stakeholder Confidence & Engagement
The perceived quality and usefulness of our sustainability disclosures by key internal and external stakeholders, fostering a culture of transparency and accountability.
- Specific, positive feedback from Board members on clarity of reporting
- increased engagement from business unit leaders in data provision
- fewer follow-up questions from investors after earnings calls regarding ESG data.