The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Submission Accuracy Rate
The percentage of routine regulatory submissions (e.g., renewals, minor changes) that pass initial agency review without needing significant clarifications or corrections due to your input.
Target · Achieve >95% first-pass acceptance for routine submissionsYou submitted 20 routine product updates this quarter; 19 were accepted without queries, one needed a minor date correction. That's a 95% accuracy rate, hitting target.
On-Time Submission Delivery
The percentage of assigned regulatory submission components or full routine submissions that are completed and filed by their internal or external deadlines.
Target · 100% on-time delivery for all assigned routine submissionsAll 5 of your assigned Q2 annual reports were submitted before the regulatory deadline of 30 June. Perfect score.
Internal Review Cycle Reduction
The average number of internal review cycles required for your submission documents before they are ready for final sign-off, aiming to reduce back-and-forth.
Target · Reduce average internal review cycles from 3 to 2 per documentLast quarter, your documents needed 3 rounds of edits on average. This quarter, you've tightened it to 2.1 rounds, saving valuable time for everyone involved.
CAPA Initiation & Closure Rate (Regulatory-related)
The speed and effectiveness with which you identify potential non-conformances related to regulatory requirements and initiate or support the closure of Corrective and Preventive Actions (CAPAs).
Target · Initiate CAPAs within 5 business days of identification; support closure of 80% of assigned CAPAs within target timelines.You spotted a discrepancy in a product label that could lead to a regulatory issue. You raised the CAPA within 2 days, and it's on track for closure within the 30-day target.
Clarity of Regulatory Guidance
How well you translate complex regulatory jargon into clear, actionable advice for internal teams (e.g., R&D, Marketing).
- Internal teams consistently understand and follow your advice without needing multiple follow-up questions. They don't come back saying, 'What does that even mean?' You'll see fewer instances of non-compliance stemming from misunderstandings. Feedback from project leads will often mention your clear explanations.
Proactive Issue Identification
Your ability to spot potential compliance issues or risks before they become major problems, especially within your assigned product lines or markets.
- You're often the first to flag a potential problem with a new marketing claim or a minor product change. You'll bring these issues to your manager's attention with a proposed solution, rather than waiting for someone else to find them. This looks like raising concerns during early-stage design reviews or spotting a trend in minor non-conformances.
Quality of Internal Documentation
The accuracy, completeness, and organisation of the regulatory documentation you maintain within our internal systems.
- When others (or you, six months later) need to find a specific document or piece of information, it's easily locatable, up-to-date, and makes sense. Auditors can quickly verify compliance based on your records. There are no 'where did that file go?' moments because your filing system is logical and consistent.
Stakeholder Collaboration & Reliability
How effectively you work with internal teams, building trust and being seen as a reliable partner rather than just 'the compliance person'.
- Project teams come to you early for advice, not just at the last minute. They trust your judgment and know you'll deliver on your commitments. You're seen as someone who helps them achieve their goals compliantly, not just a blocker. You'll get informal 'thank yous' for making their lives easier by providing clear requirements.