The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Screening Accuracy (Level 1)
The percentage of initial third-party screening alerts you correctly triage and categorise (e.g., true positive, false positive, requiring escalation).
Target · 98% accuracy on low/medium-risk alertsOut of 100 low-risk alerts reviewed, you correctly identified 98, with only 2 needing correction by a senior colleague.
Due Diligence File Completion Rate
The proportion of basic due diligence files you prepare that are complete and ready for review by a senior specialist within the agreed timeframe.
Target · 95% completion within 48-hour SLA for standard requestsYou completed 20 out of 21 assigned basic due diligence files on time this week, with the one delay due to an external data provider issue.
Data Entry & Documentation Quality
The number of errors or omissions found in the data you enter into our GRC systems or the documentation you prepare for case files.
Target · Fewer than 1 error per 50 data entries/documentsIn a review of 10 case files you worked on, only 1 minor data entry error was found across 150 individual data points.
Research & Information Gathering Efficiency
How quickly and thoroughly you can find and summarise relevant information for a given query, such as a regulatory update or a background check on a specific entity.
Target · Deliver initial research findings within 24 hours for routine requestsA senior specialist asked for a summary of recent UK Bribery Act enforcement actions; you provided a concise, accurate overview within 18 hours.
Proactive Learning & Engagement
Your willingness to ask questions, seek feedback, and take initiative to understand complex ABC concepts and processes beyond your immediate tasks.
- You're regularly asking 'why' behind a process, you're bringing up relevant news articles, and you're actively looking for ways to improve your understanding. You're not just waiting to be told what to do, but trying to understand the bigger picture.
Clear and Concise Communication
How effectively you summarise your findings, escalate issues, and communicate with your team, ensuring clarity and avoiding ambiguity.
- Your emails are easy to understand, your summaries of screening results are to the point, and when you escalate an alert, you provide all the necessary context without waffling. Your colleagues don't need to ask follow-up questions to understand your point.
Adherence to Confidentiality & Integrity
Your consistent demonstration of discretion and ethical behaviour when handling sensitive information and potential 'red flags'.
- You don't discuss ongoing investigations outside the designated team, you treat all information with the utmost care, and you consistently apply our policies, even when it might be inconvenient. Your colleagues trust you implicitly with sensitive data.
Team Collaboration & Support
Your ability to work effectively with your immediate team, offering support where needed and integrating smoothly into our compliance workflows.
- You offer to help colleagues when your own tasks are complete, you respond promptly to requests for information, and you're seen as a reliable and positive presence within the team. You're a good team player, not just in theory, but in practice.