The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Administrative Assistant / Office Coordinator
1-2 yearsSkills to master
- Organisation, scheduling, basic data entry, stakeholder communication, managing multiple priorities.
You're ready to move on when
- You're the 'go-to' person for administrative support in your current role.
- You've successfully managed complex calendars or event logistics.
- You're known for your meticulous attention to detail and ability to follow processes.
- 2
Customer Service Representative / Helpdesk Support
1-2 yearsSkills to master
- Problem-solving, patient communication, managing queries, using CRM or ticketing systems, escalating issues effectively.
You're ready to move on when
- You're excellent at calmly resolving customer issues and explaining complex information simply.
- You're comfortable using and navigating various software systems to find solutions.
- You consistently receive positive feedback for your helpful and professional demeanour.
- 3
Junior Learning & Development (L&D) Assistant
0-1 yearSkills to master
- LMS administration, course scheduling, basic reporting, supporting trainers, understanding learning technologies.
You're ready to move on when
- You've already had some exposure to an LMS and understand basic L&D processes.
- You're passionate about learning and helping others develop their skills.
- You're keen to specialise in the compliance aspect of L&D.