The scoreboard, honestly: the hard targets, how often each one is actually looked at,
and the quiet human signals that never make it onto a dashboard.
Transformation Programme Success Rate
Percentage of major transformation programmes (e.g., M&A integration, significant operating model change) that meet their stated cultural and people-related objectives on time and within budget.
Target · 80% of programmes achieve 90%+ of cultural objectivesLeading the cultural integration for a recent acquisition, 92% of employees in the acquired entity reported feeling 'included' and 'clear on new direction' within 12 months, exceeding our 85% target.
Employee Engagement & Culture Index Scores
Overall scores and key driver scores from our annual engagement survey and quarterly pulse surveys, specifically around areas like psychological safety, leadership trust, and adaptability to change.
Target · Achieve a 5-point increase in 'Adaptability to Change' and 'Psychological Safety' scores year-on-year for the business unit.After implementing a new leadership development programme focused on inclusive behaviours, our psychological safety score for the EMEA region increased from 68% to 74% in 12 months.
Voluntary Attrition in Critical Roles
Reduction in the rate of employees voluntarily leaving critical, hard-to-replace roles, particularly those impacted by significant change.
Target · Reduce voluntary attrition in critical roles by 10-15% within 18 months post-transformation launch.Following a major restructuring in our Product team, voluntary attrition for senior engineers, which had spiked to 18%, was brought down to 11% within a year due to targeted cultural interventions and leader support.
Leadership Effectiveness Scores (360 Feedback)
Improvement in leadership effectiveness ratings, particularly around change leadership, empathy, and communication, as measured by 360-degree feedback tools.
Target · Average 15% improvement in 'Change Leadership' and 'Empathetic Communication' scores for leaders within the business unit.After rolling out a bespoke 'Leading Through Change' workshop series for 50 senior leaders, their average 360 feedback score for 'Inspiring Trust during Uncertainty' improved from 3.2 to 3.7 out of 5.
Board & Executive Confidence
The degree to which the Board and Executive Committee trust your insights and recommendations on culture, change, and human capital risk.
- You'll be regularly invited to present directly to the Board on culture updates. The CEO and CPO will proactively seek your counsel on sensitive organisational changes. Your recommendations will typically be adopted without significant challenge, showing you've built a strong reputation.
Organisational Agility & Adaptability
Our ability to pivot quickly in response to market changes or new strategic directions, with minimal disruption to employee morale and productivity.
- When a major strategic pivot is announced, business leaders will immediately look to you for guidance on how to manage the human element. Employees will demonstrate a willingness to embrace new ways of working, and you'll see less resistance to necessary changes, indicating a more resilient culture.
Cross-Functional Collaboration & Psychological Safety
Observable improvements in how different departments work together, and the extent to which employees feel safe to speak up, challenge ideas, and admit mistakes.
- You'll hear leaders openly discussing cross-team issues with a problem-solving mindset, rather than blame. Employees will proactively share dissenting opinions or flag potential issues in meetings without fear of retribution. This will show up in internal surveys and anecdotal feedback from your team and HRBPs.