The pathway
How you actually get there, here
How you become one varies far more by country than what one does. This is the UK route. Most people take one of these ways in; the right one depends on where you're starting from.
- 1
Recent University Graduate
0-1 year post-graduationSkills to master
- Structured thinking, professional communication, basic project support, data entry accuracy, understanding business context.
You're ready to move on when
- Consistently delivers accurate work on time.
- Asks thoughtful, insightful questions.
- Demonstrates initiative in learning new concepts and tools.
- Proactively seeks feedback and applies it.
- 2
Office Administrator / Project Coordinator
1-2 years in a similar support roleSkills to master
- Advanced organisational skills, stakeholder scheduling & coordination, basic communication drafting, attention to detail in documentation.
You're ready to move on when
- Manages multiple administrative tasks efficiently without supervision.
- Proactively anticipates team needs and offers support.
- Has a strong track record of reliability and accuracy in previous roles.
- Shows interest in moving beyond purely administrative tasks into more analytical or process-oriented work.
- 3
Customer Service / Operations Support
1-3 years in a customer-facing or operational roleSkills to master
- High-EQ empathy, understanding customer/user pain points, problem-solving in a real-world context, clear communication under pressure.
You're ready to move on when
- Demonstrates exceptional customer/user empathy and problem-solving skills.
- Has experience explaining complex processes or changes to others.
- Shows a keen interest in improving processes and user experiences.
- Can articulate how operational challenges link to broader business issues.


