NOCN · RQF Level 3
NOCN Level 3 Diploma in Adult Care (England)
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 3
- Total credits58
- Guided learning372 hours
- Units in this qualification69
Awarded by NOCN · on the Ofqual register
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What you’ll learn
What each unit actually teaches you to do
NOCN offers a broad range of qualifications and alternative routes for both experienced workers and new entrants to the jobs market.
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Administer Medication to Individuals and Monitor the EffectsReal unit · NOCN
You'll develop knowledge and skills to safely administer medication and monitor its effects in line with relevant legislation, policies, and procedures. The unit includes understanding common medication types and legal and ethical considerations.
What you'll be able to do
- Understand legislation, policy and procedures relevant to administration of medication
- Know about common types of medication and their use
- Understand procedures and techniques for the administration of medication
- Prepare for the administration of medication
- Administer and monitor individuals’ medication
Adult Social Care Regulation and InspectionReal unit · NOCN
This unit provides learners with knowledge of adult social care regulation and inspection systems. You'll understand the roles of regulatory bodies, inspection processes, and the impact of inspections on service delivery.
What you'll be able to do
- Understand the systems and requirements for the regulation of adult care services.
- Understand the inspection process in adult social care.
- Understand how the inspection process impacts on own service.
Assess the Needs of Carers and FamiliesReal unit · NOCN
This unit covers the role of families and carers in supporting individuals, focusing on recognising their contributions and engaging with them effectively. You'll learn to assess the needs of families and carers and plan appropriate support to enhance their well-being.
What you'll be able to do
- Understand the contribution that families and carers make in caring for individuals, recognising their skills, knowledge, and experience.
- Engage with families and carers who are providing care, establishing effective communication and building trusting relationships.
- Assess the needs of families and carers, identifying their support requirements and any challenges they may be facing.
- Identify a plan to support families and carers, outlining specific actions and resources to meet their identified needs.
Carry Out Initial Assessments to Prioritise the Needs of Substance UsersReal unit · NOCN
You'll develop the ability to carry out initial assessments for substance users, understanding the effects of different substances. The unit covers evaluating substance use, assessing needs, and making referrals to appropriate support and treatment services.
What you'll be able to do
- Understand the range of different substances and their effects
- Evaluate individuals’ substance use and understanding of support and treatment services
- Assess individuals’ needs and appropriate interventions
- Make referrals to support and treatment services
Change ManagementReal unit · NOCN
It teaches you to understand their role in supporting service direction and effectively implementing change. You'll learn to manage change within teams, including communication and overcoming resistance.
What you'll be able to do
- Know own role in supporting the future direction of the service
- Effectively implement changes in service
- Manage change in a team
- Be able support the implementation of change
Communicating and Sharing Information OnlineReal unit · NOCN
You'll learn to use online communication methods effectively and appropriately in employment settings. The unit also addresses managing online identity professionally and recognising physical and psychological risks associated with digital device use.
What you'll be able to do
- Use online communication methods effectively and appropriately in the employment setting.
- Manage your online identity professionally and responsibly.
- Understand the physical and psychological risks associated with using digital devices and how to minimise them.
Conflict ResolutionReal unit · NOCN
You'll understand factors causing conflict in care settings and how conflict has been managed historically. The unit covers different conflict management styles and equips learners with techniques to improve conflict resolution skills in care environments.
What you'll be able to do
- Understand factors that may cause conflict in care settings, including communication barriers, differing expectations, and resource constraints.
- Know how conflict management has been managed in the past in the care settings, including the effectiveness of different approaches.
- Understand different conflict management styles, such as avoidance, accommodation, compromise, collaboration, and competition.
- Use techniques to improve conflict management skills in the care setting, such as active listening, empathy, and negotiation.
Creating and Editing Documents and Processing Numerical Data in an Adult Care SettingReal unit · NOCN
This unit equips learners with skills to process numerical data and create and edit documents within adult care settings. You'll be able to accurately input data, produce charts, and format documents for specific purposes and audiences.
What you'll be able to do
- Process numerical data in an adult care setting.
- Create and format charts from data in an adult care setting.
- Create documents for identified purposes in an adult care setting.
- Create documents for identified audiences in an adult care setting.
- Edit documents for identified purposes in an adult care setting.
- Edit documents for identified audiences in an adult care setting.
Develop and Implement Reablement PlansReal unit · NOCN
It teaches you to understand reablement principles and the importance of activities of daily living. You'll contribute to developing and implementing individualised reablement plans to promote independence and well-being.
What you'll be able to do
- Understand the principles and purpose of reablement within health and social care.
- Understand the importance of activities of daily living for individuals undergoing reablement.
- Understand the range of resources available to support reablement programmes and individuals.
- Contribute to the development of individualised reablement plans, considering their needs and goals.
- Implement reablement plans effectively, providing appropriate support and encouragement to individuals.
Developing and Supporting OthersReal unit · NOCN
You'll explore the role of learning and professional development in adult care. The unit covers planning and supporting learning activities for self and team members, as well as evaluating development outcomes.
What you'll be able to do
- Understand the role of learning and professional development in service provision in adult care.
- Plan learning and development activities for self and others.
- Support the learning and development of team members.
- Evaluate planned learning and development activities and their impact.
Diabetes AwarenessReal unit · NOCN
You'll develop a comprehensive understanding of diabetes, including types, causes, and complications. The unit emphasises implementing a person-centred approach to support individuals with diabetes and monitoring their condition effectively.
What you'll be able to do
- Understand diabetes and its associated implications
- Know the most common types of diabetes and their causes
- Understand how to implement a person-centred approach when supporting individuals with diabetes
- Understand factors relating to an individual's experience of diabetes
- Understand the importance of monitoring diabetes
- Understand the links between diabetes and other conditions
Digital Care Planning and Record KeepingReal unit · NOCN
This unit provides learners with knowledge of digital care planning and record keeping, including their purpose and benefits. You'll understand how to establish and maintain accurate digital records in compliance with legal, ethical, and organisational requirements.
What you'll be able to do
- Understand the purpose of digital care planning and record keeping
- Understand how good digital records should be established and maintained
Digital Safety and SecurityReal unit · NOCN
You'll understand how to minimise security risks to digital devices and data. The unit covers identifying online threats, implementing security measures, and protecting data from risks and breaches.
What you'll be able to do
- Minimise security risks to digital devices
- Minimise security risks to data stored on digital devices
- Protect data from online risks
- Secure data from online threats
Duty of Care in Care SettingsReal unit · NOCN
This unit provides learners with an understanding of duty of care in care settings, including its role in safe practice and relevant legislation. You'll explore how to manage conflicts between individual rights and duty of care, and respond to concerns, complaints, and incidents.
What you'll be able to do
- Understand how duty of care contributes to safe practice in care settings.
- Understand how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care.
- Understand how to respond appropriately to concerns and complaints within the care setting.
- Understand how to recognise and respond to adverse events, incidents, errors and near misses, following organisational procedures.
Effective Communication in Care SettingsReal unit · NOCN
This unit focuses on the importance of effective communication in care settings, recognising diverse communication needs and preferences. You'll learn to communicate effectively, meet individual communication requirements, and understand communication barriers.
What you'll be able to do
- Understand why effective communication is important in the care work setting
- Understand the variety in peoples’ communication needs
- Understand the variety in peoples’ communication preferences
- Communicate effectively with others in a care setting
- Meet the communication and language needs of individuals
- Meet the communication and language wishes of individuals
- Meet the communication and language preferences of individuals
- Understand confidentiality requirements in care settings
- Understand the role of independent advocacy services in supporting individuals to communicate their wishes, needs and preferences
Equality, Diversity, Inclusion and Human Rights in Care SettingsReal unit · NOCN
You'll explore legislation, policies, and practices that promote equality, diversity, inclusion, and human rights in care settings. The unit emphasises the importance of these principles and how to apply them effectively within their own work roles.
What you'll be able to do
- Understand the various influencers on working practices that promote equality, diversity, inclusion and human rights within care settings.
- Understand the importance of equality, diversity, inclusion and human rights within own work setting, and how these principles relate to specific roles and responsibilities.
- Understand how to promote equality, diversity, inclusion and human rights in care settings through practical strategies and approaches.
- Work in an inclusive way, demonstrating respect for individual differences and promoting a positive and supportive environment.
Facilitate Learning and Development Activities to Meet Individual Needs and PreferencesReal unit · NOCN
It teaches you to facilitate learning and development activities tailored to individual needs and preferences. You'll understand the role and benefits of such activities and develop skills to identify, plan, and prepare suitable learning opportunities collabouratively.
What you'll be able to do
- Understand the role of learning and development activities in meeting individual needs.
- Identify appropriate learning and development activities to meet individual needs and preferences.
- Plan learning and development activities in collaboration with individuals.
- Prepare resources and the environment for planned learning and development activities.
- Facilitate learning and development activities effectively with individuals.
- Evaluate and review the effectiveness of learning and development activities, making recommendations for future improvements.
Facilitate person centred assessment, planning, implementation and reviewReal unit · NOCN
You'll develop knowledge and skills to facilitate person-centred assessment, planning, implementation, and review of care. The unit emphasises involving individuals in the process to ensure care plans meet their needs and preferences effectively.
What you'll be able to do
- Understand the principles of person-centred assessment.
- Understand the principles of person-centred care planning.
- Facilitate person-centred assessment.
- Contribute to the planning of care or support.
- Support the implementation of care plans.
- Monitor care plans.
- Facilitate a review of care plans and their implementation.
General Health and Safety in Care SettingsReal unit · NOCN
This unit covers health and safety responsibilities in care settings, including understanding procedures for responding to accidents and sudden illness. You'll develop the ability to fulfil their own health and safety duties effectively.
What you'll be able to do
- Understand own responsibilities relating to health and safety in care settings.
- Understand the responsibilities of others relating to health and safety in care settings.
- Understand procedures for responding to accidents in care settings.
- Understand procedures for responding to sudden illness in care settings.
- Carry out own responsibilities for health and safety in care settings.
Handling Information in Care SettingsReal unit · NOCN
You'll gain an understanding of legal and organisational requirements for handling information in care settings. The unit focuses on implementing good practice to ensure confidentiality, data protection, and information security.
What you'll be able to do
- Understand the legal and organisational requirements for handling information in care settings.
- Implement good practice in handling information, ensuring confidentiality and security.
Health and Safety in Care Settings (Topics)Real unit · NOCN
You'll gain knowledge and skills to safely move and handle equipment, objects, and hazardous substances in care settings. The unit covers relevant legislation, risk assessments, and fire safety promotion to ensure a safe working environment.
What you'll be able to do
- Understand how to move and handle equipment and other objects safely, minimising the risk of injury.
- Move and handle equipment and other objects safely, following established procedures and using appropriate techniques.
- Handle hazardous substances and materials safely, adhering to relevant regulations and guidelines.
- Understand how to promote fire safety in the work setting, including fire prevention measures and emergency procedures.
- Promote fire safety in the work setting, implementing fire safety procedures and raising awareness among colleagues and individuals receiving care.
- Implement security measures in the work setting to protect individuals, staff, and property.
Implement Therapeutic Group ActivitiesReal unit · NOCN
This unit covers the principles and benefits of therapeutic group activities. You'll learn to plan, prepare, support individuals during activities, and contribute to evaluating these activities for continuous improvement.
What you'll be able to do
- Understand the principles underpinning therapeutic group activities and their benefits for individuals.
- Plan and prepare for therapeutic group activities, considering individual needs and group dynamics.
- Support individuals during therapeutic group activities, promoting participation and engagement.
- Contribute to the evaluation of therapeutic group activities, assessing their effectiveness and identifying areas for improvement.
Improving Productivity Using Digital TechnologyReal unit · NOCN
You'll learn to plan and use digital systems and applications to improve productivity for various purposes. The unit includes evaluating digital tools and reviewing their effectiveness in enhancing productivity.
What you'll be able to do
- Plan the use of appropriate digital systems and applications to improve productivity for different purposes.
- Use appropriate digital systems and applications to improve productivity for different purposes.
- Review the selection and use of digital technology to determine whether productivity has been improved for different purposes.
Infection Prevention and ControlReal unit · NOCN
This unit provides learners with knowledge of infection prevention and control, including relevant legislation and the chain of infection. You'll develop practical skills to implement hygiene practices that prevent and control the spread of infection in care settings.
What you'll be able to do
- Understand how to prevent and control the spread of infection, including knowledge of relevant legislation, policies, and procedures.
- Prevent and control the spread of infection, implementing appropriate hygiene practices and following established protocols.
Introduction to personalisation in social careReal unit · NOCN
You'll explore the concept of personalisation in social care, including its core principles, values, and supporting systems. The unit covers how personalisation influences support provision and the implementation of person-centred planning to empower individuals.
What you'll be able to do
- Understand the meaning of personalisation in social care, including its core principles and values.
- Understand the systems that support personalisation, such as person-centred planning and individual budgets.
- Understand how personalisation affects the way support is provided, focusing on individual choice, control, and empowerment.
- Understand how to implement personalisation in practice, including identifying individual needs and preferences, developing support plans, and monitoring outcomes.
Leadership StylesReal unit · NOCN
You'll explore various leadership styles, their characteristics, advantages, and disadvantages. The unit emphasises the importance of adapting and developing personal leadership styles to suit different situations and individuals effectively.
What you'll be able to do
- Understand different leadership styles and their characteristics.
- Understand how to adjust or develop own leadership style to suit different situations and individuals.
Mental Capacity and Restrictive PracticeReal unit · NOCN
This unit introduces learners to the principles of mental capacity and the Mental Capacity Act. You'll understand how these principles apply to consent and decision-making, as well as gaining knowledge of restrictive practices and their appropriate use.
What you'll be able to do
- Understand the principles of mental capacity
- Understand the application of the principles of mental capacity and consent
- Understand restrictive practices
Move and Position Individuals in Accordance with their Care PlanReal unit · NOCN
You'll develop knowledge of legislation, guidelines, and anatomy related to moving and positioning individuals safely. The unit focuses on risk minimisation, adherence to care plans, and the use of appropriate techniques and equipment to support individuals effectively.
What you'll be able to do
- Understand current legislation, national guidelines, policies, procedures, and protocols in relation to moving and positioning individuals safely and effectively.
- Understand anatomy and physiology in relation to moving and positioning individuals, ensuring techniques are appropriate and minimise risk of injury.
- Minimise risk before moving and positioning individuals, conducting thorough risk assessments and implementing necessary precautions.
- Move and position an individual safely and comfortably, following their care plan and respecting their dignity.
- Know when to seek advice and/or assistance from others when moving and positioning an individual, ensuring the individual's safety and well-being.
Obtain and Test Capillary Blood SamplesReal unit · NOCN
This unit equips learners with knowledge and skills to obtain and test capillary blood samples safely. You'll understand relevant legislation, policies, anatomy, and good practice guidelines to prepare for and carry out the procedure competently.
What you'll be able to do
- Understand how relevant legislation, policy, and good practice guidelines relate to obtaining and testing capillary blood samples.
- Understand the anatomy and physiology relevant to obtaining and testing capillary blood samples, ensuring safe and effective procedures.
- Prepare effectively to obtain capillary blood samples, ensuring all necessary equipment and materials are ready.
- Obtain capillary blood samples competently, following established protocols and minimising discomfort for the individual.
- Test and accurately record the results of blood samples, adhering to quality control measures.
- Pass on the results of blood samples to the appropriate personnel, maintaining confidentiality and adhering to data protection regulations.
Obtain venous blood samplesReal unit · NOCN
You'll study legislation, guidelines, anatomy, and physiology related to obtaining venous blood samples. The unit includes practical skills for preparing, obtaining, and handling samples in accordance with organisational protocols.
What you'll be able to do
- Understand current legislation, national guidelines, policies, procedures and protocols in relation to obtaining venous blood samples.
- Understand the anatomy and physiology relating to obtaining venous blood samples.
- Prepare to obtain venous blood samples.
- Obtain venous blood samples.
- Prepare venous blood samples for transportation.
Person-Centred Practice in Care SettingsReal unit · NOCN
It teaches you to understand and apply person-centred practices in care settings. You'll focus on respect, dignity, individual choice, effective communication, and the importance of relationships in delivering personalised care.
What you'll be able to do
- Understand the application of person-centred practices in care settings, including the principles of respect, dignity, and individual choice.
- Work in a person-centred way, adapting approaches to meet the specific needs and preferences of individuals.
- Understand the importance of individuals’ relationships, recognising the role of family, friends, and community in their well-being.
Productive Thinking SkillsReal unit · NOCN
This unit introduces learners to productivity improvement concepts within organisations. They will develop skills to identify root causes of issues, use data effectively in improvement projects, and analyse the benefits of such initiatives.
What you'll be able to do
- Understand the concept of productivity improvement and its importance in organisational success.
- Identify the root cause of an issue or problem that is hindering productivity.
- Understand the use of data collection and analysis in an improvement project to inform decision-making.
- Understand how to analyse the benefits of an improvement project, including cost savings and efficiency gains.
Promote Choice and Independence for IndividualsReal unit · NOCN
You'll develop knowledge and skills to promote individuals' rights to make choices and maintain independence in care settings. The unit also covers the role of risk assessments in supporting person-centred approaches to choice and independence.
What you'll be able to do
- Promote individuals’ rights to make choices about their care and support, respecting their autonomy and preferences
- Promote individuals’ independence by encouraging them to participate in activities and make decisions for themselves
- Understand the role of risk assessments in promoting person-centred approaches, choice and independence, balancing safety with individual autonomy
Promote Continuous Development in Care SettingsReal unit · NOCN
You'll understand the requirements for competence in their care roles and the value of reflective practice. The unit covers planning personal development, demonstrating commitment to learning, and developing leadership behaviours.
What you'll be able to do
- Understand what is required to be competent in own role in a care setting.
- Demonstrate commitment to own development in a care setting.
- Understand the value of reflective practice in a care setting.
- Use reflective practice to improve ways of working in a care setting.
- Develop leadership behaviours in a care setting.
Promote Health and Wellbeing in Care SettingsReal unit · NOCN
This unit equips learners with knowledge and skills to promote health and wellbeing in care settings. You'll understand the importance of individual wellbeing, methods to monitor health, and how to assess and respond to changes in health and wellbeing.
What you'll be able to do
- Understand the importance of individuals’ wellbeing
- Monitor individuals’ health
- Assess and respond to changes in an individual’s health and wellbeing
- Promote individuals’ health and wellbeing
Promote Nutrition and Hydration in Adult Care SettingsReal unit · NOCN
This unit covers the promotion of nutrition and hydration in adult care settings. You'll understand balanced diets, nutritional guidelines, prevention of malnutrition, and how to carry out nutritional screening and monitoring.
What you'll be able to do
- Understand what makes up a balanced diet for adults.
- Understand current nutritional guidelines for adult care settings.
- Promote nutrition in adult care settings.
- Promote hydration in adult care settings.
- Understand how to prevent malnutrition in adult care settings.
- Carry out nutritional screening in adult care settings.
- Monitor and record nutrition and hydration needs with individuals in adult care settings.
- Understand factors that affect special dietary requirements in adult care settings.
Promote Personal Wellbeing in Care SettingsReal unit · NOCN
You'll explore the concept of personal wellbeing, focusing on understanding, maintaining, and improving their own physical, mental, and emotional health. The unit includes strategies for managing stress and anxiety within care settings.
What you'll be able to do
- Understand own wellbeing
- Understand the importance of maintaining and improving own wellbeing
- Maintain and improve own wellbeing
- Manage own stress and anxiety
Provide agreed support for foot careReal unit · NOCN
You'll understand common foot and toe-nail abnormalities, their signs, causes, and symptoms. The unit covers preparing for and providing safe foot care support, promoting individual engagement, and accurately recording and reporting foot care activities.
What you'll be able to do
- Understand the signs and potential causes of common foot and toe-nail abnormalities.
- Prepare the environment and equipment to provide support for assessed foot care needs.
- Promote the individual’s active engagement in their own foot care.
- Provide foot care safely, following agreed care plans and procedures.
- Accurately record details of the foot care provided.
- Report on the foot care provided to the appropriate person.
Provide support for mobilityReal unit · NOCN
This unit provides knowledge and skills to support individuals with mobility activities. You'll understand the benefits of mobility, prepare environments, assist individuals, and observe, record, and report on mobility support.
What you'll be able to do
- Understand the importance of mobility
- Prepare for mobility activities
- Support individuals to keep mobile
- Observe, record and report on activities to support mobility
Provide support to individuals to continue recommended therapiesReal unit · NOCN
This unit covers the importance of supporting individuals to continue recommended therapies. You'll learn to encourage adherence, provide support during therapy, and monitor, record, and report observations to ensure effective therapy continuation.
What you'll be able to do
- Understand the importance of supporting individuals to continue recommended therapies.
- Encourage individuals to continue recommended therapies.
- Support individuals to continue recommended therapy.
- Monitor, record and report on observations during recommended therapy.
- Contribute to the evaluation and review of recommended therapies.
Provide support to manage pain and discomfortReal unit · NOCN
This unit covers approaches to managing pain and discomfort, including pharmacological and non-pharmacological methods. You'll be able to assist individuals in minimising pain, monitor their condition, and accurately record and report relevant information.
What you'll be able to do
- Understand different approaches to managing pain and discomfort in individuals.
- Assist individuals in minimising their pain or discomfort.
- Monitor individuals' pain or discomfort levels.
- Accurately record details of the management of individuals’ pain or discomfort.
- Report on the management of individuals’ pain or discomfort.
Purpose and Principles of Independent AdvocacyReal unit · NOCN
This unit provides learners with a comprehensive understanding of independent advocacy, including its principles, values, and development. You'll explore different types of advocacy support and the roles and responsibilities of independent advocates.
What you'll be able to do
- Understand the meaning and purpose of independent advocacy.
- Explain the principles and values underpinning independent advocacy, such as empowerment, independence, and confidentiality.
- Describe the development of advocacy and the factors that have influenced its growth.
- Explain different types of advocacy support and their purpose, including self-advocacy, peer advocacy, and professional advocacy.
- Understand the roles and responsibilities of an independent advocate, including representing the individual's views and wishes.
- Understand advocacy standards and codes of practice.
Quality Improvement in Adult CareReal unit · NOCN
This unit provides knowledge of quality standards and quality assurance practices in adult care. You'll understand their role in meeting standards and be able to review and contribute to quality improvement initiatives.
What you'll be able to do
- Know about quality standards in adult care, including their purpose and application
- Know how quality assurance practices drive quality improvement within adult care settings
- Understand own role in meeting quality standards and contributing to quality improvement initiatives
- Review quality standards and identify areas for improvement
Recognise Indications of Substance Use and Refer Individuals to SpecialistsReal unit · NOCN
You'll gain knowledge of regulations and organisational policies related to substance use. The unit covers recognising indications of substance use, assessing and monitoring risk, and referring individuals to appropriate specialist services.
What you'll be able to do
- Know the regulations and legislation that applies to the use of substances in line with organisational procedures
- Understand the indications of substance use
- Assess and monitor risk in accordance with organisational procedures
- Refer individuals to appropriate services in line with organisational requirements
Resource ManagementReal unit · NOCN
You'll gain understanding of resource management in adult care settings, including their own responsibilities. The unit covers monitoring resource quality and use, and identifying consequences of poor management.
What you'll be able to do
- Understand how resources are managed in adult care.
- Understand own role and responsibilities in resource management.
- Monitor the quality and use of resources in a care setting.
Safeguarding in Care SettingsReal unit · NOCN
This unit provides learners with a comprehensive understanding of safeguarding in care settings, including recognising abuse and neglect. You'll learn about prevention strategies, appropriate responses to concerns, and the roles of agencies involved in safeguarding.
What you'll be able to do
- Understand the national and local context of safeguarding and protection from abuse and neglect
- Recognise signs of abuse and neglect
- Understand ways to reduce the likelihood of abuse or neglect occurring
- Respond to suspected or disclosed abuse and neglect
- Recognise and report unsafe practices
- Understand the principles of online safety
Stroke AwarenessReal unit · NOCN
You'll gain knowledge of stroke symptoms, causes, and types, alongside risk factor management. The unit emphasises the importance of emergency response, treatment, and ongoing management to improve outcomes for individuals affected by strokes.
What you'll be able to do
- Know about the symptoms and causes of strokes
- Understand the management of risk factors for strokes
- Understand the importance of emergency response and treatment for strokes
- Understand the management of strokes
Supervision SkillsReal unit · NOCN
This unit covers the attributes and skills required for effective supervision, including communication and providing constructive feedback. You'll understand the benefits of supervision, requirements for overseeing new staff, and the consequences of ineffective supervision.
What you'll be able to do
- Know about the required attributes of a supervisor, including leadership skills, communication skills, and the ability to provide constructive feedback.
- Know about the benefits of supervision, such as improved performance, increased job satisfaction, and enhanced professional development.
- Know about supervision requirements when observing the competence of new staff, ensuring they are adequately trained and supported.
- Know about the impact of ineffective supervision, including decreased morale, poor performance, and potential risks to individuals receiving care.
Support Individuals Through Technology Enabled Care ServicesReal unit · NOCN
You'll explore how technology can support individuals and their families accessing care and support. The unit covers selecting appropriate Technology Enabled Care Services and supporting their use to promote independence and improve safety.
What you'll be able to do
- Understand how technology can be used by individuals accessing care and support
- Understand how technology can be used by families accessing care and support
- Support individuals in the selection of Technology Enabled Care Services
- Support individuals in the use of Technology Enabled Care Services
Support Individuals Who Are BereavedReal unit · NOCN
You'll gain understanding of the emotional, social, and physical effects of bereavement and principles for supporting bereaved individuals. The unit covers the role of specialist agencies and managing personal feelings when providing support.
What you'll be able to do
- Understand the effects of bereavement on individuals
- Understand principles for supporting individuals who are bereaved
- Support individuals who are bereaved
- Understand the role of specialist agencies in supporting individuals who are bereaved
- Manage own feelings when providing support for individuals who are bereaved
Support Individuals Who are Substance UsersReal unit · NOCN
You'll gain knowledge of various substances, their effects, and usage patterns. The unit teaches you to support individuals in adopting safe practices, provide care following substance use, and assist in reducing substance use effectively.
What you'll be able to do
- Understand different types of substances, their effects on individuals, and how they might be used.
- Enable individuals to adopt safe practices associated with substance use, promoting their well-being and minimising harm.
- Support individuals when they have used substances, providing appropriate care and assistance.
- Support individuals in reducing their substance use, offering guidance and encouragement towards positive change.
Support Individuals at the End of LifeReal unit · NOCN
You'll gain knowledge of the aims, principles, and factors affecting end of life care. The unit covers advance care planning and developing skills to support individuals and their key people through the end of life process.
What you'll be able to do
- Understand the aims and principles of end of life care
- Understand factors affecting end of life care
- Understand advance care planning in relation to end of life care
- Provide support to individuals and key people during end of life care
- Support individuals through the process of dying
- Take action following the death of individuals
- Manage own feelings in relation to the dying or death of individuals
Support Individuals to Access Education, Training or EmploymentReal unit · NOCN
This unit covers the value of education, training, and employment for personal growth and career development. You'll understand relevant legislation and support mechanisms, enabling them to assist individuals in accessing and engaging with appropriate opportunities.
What you'll be able to do
- Understand the value of engagement in education, training or employment for individuals' personal and professional development.
- Understand how relevant legislation, guidance and codes of practice support an individual to access education, training or employment opportunities.
- Understand the range of support services available to individuals accessing education, training or employment.
- Support an individual to identify and access education, training or employment opportunities that meet their needs and preferences.
- Support individuals to participate effectively in education, training or employment.
- Evaluate an individual's engagement in education, training or employment and identify areas for further support or development.
Support Individuals to Live at HomeReal unit · NOCN
This unit covers the principles of supporting individuals to live independently at home, including promoting well-being and enhancing quality of life. You'll learn to contribute to support planning, secure additional services, and work in partnership to introduce these services.
What you'll be able to do
- Understand the principles of supporting individuals to live at home, promoting their independence, well-being, and quality of life.
- Contribute to planning support for individuals living at home, involving them in the decision-making process and respecting their preferences.
- Work with individuals to secure additional services and facilities to enable them to live at home, such as home adaptations, assistive technology, and community support groups.
- Work in partnership with other professionals and organisations to introduce additional services for individuals living at home, ensuring a coordinated and holistic approach to care.
- Contribute to reviewing support for individuals living at home, evaluating its effectiveness and making adjustments as needed to meet their changing needs.
Support Individuals with Multiple Conditions and/or DisabilitiesReal unit · NOCN
You'll develop understanding of the impact of multiple conditions and disabilities on individuals. The unit includes knowledge of support strategies and the learner's role in assisting individuals in accordance with organisational policies.
What you'll be able to do
- Understand the impact of multiple conditions and/or disabilities on individuals, considering the physical, emotional, and social aspects.
- Understand own role in supporting individuals with multiple conditions and/or disabilities, adhering to organisational policies and procedures.
- Understand the support available for individuals with multiple conditions and/or disabilities, including statutory, voluntary, and informal support networks.
- Assist individuals with multiple conditions and/or disabilities, promoting their independence and well-being.
- Evaluate the support provided to an individual to engage in activities, identifying areas for improvement and making recommendations.
Support individuals to manage continenceReal unit · NOCN
This unit provides knowledge of factors affecting continence management and equips learners to support individuals and carers sensitively. You'll understand the use of equipment, infection control, and the importance of monitoring continence effectively.
What you'll be able to do
- Understand the various factors that can affect the management of continence in individuals.
- Support individuals and their carers to manage continence issues with dignity and respect.
- Support the appropriate and safe use of equipment to manage continence.
- Maintain effective infection control measures when supporting individuals to manage continence.
- Accurately monitor, record and report on support provided for managing continence, in line with organisational procedures.
Team LeadershipReal unit · NOCN
This unit covers the knowledge and skills required for effective team leadership, including leadership styles, motivation, delegation, and supporting team development. You'll also learn to review team performance to enhance effectiveness.
What you'll be able to do
- Provide leadership for a team
- Understand how to support team development
- Review team performance
Understand How to Support Individuals Who are AutisticReal unit · NOCN
This unit provides knowledge of autism spectrum disorder characteristics and its impact on individuals and those around them. You'll understand relevant legal and policy frameworks and develop effective communication strategies to support autistic individuals.
What you'll be able to do
- Understand the characteristics of autism.
- Understand how autism can impact on the lives of individuals.
- Understand how autism can impact on the lives of those around individuals with autism.
- Understand the legal framework that underpins good practice in the support of individuals with autism.
- Understand the policy framework that underpins good practice in the support of individuals with autism.
- Understand how to achieve effective communication with individuals with autism.
- Understand how to support individuals with autism.
Understand Mental Health NeedsReal unit · NOCN
You'll develop an understanding of various types of mental ill health and their symptoms. The unit also covers the impact of mental ill health on individuals and their social networks.
What you'll be able to do
- Understand the different types of mental ill health.
- Understand the impact of mental ill health on individuals.
- Understand the impact of mental ill health on others in their social network.
Understand Sensory LossReal unit · NOCN
This unit covers the causes and conditions of sensory loss, including visual and hearing impairments and dual sensory loss. You'll understand factors affecting individuals with sensory loss and the importance of effective communication and recognition of sensory difficulties.
What you'll be able to do
- Understand the main causes and conditions of sensory loss, including visual impairment, hearing loss, and dual sensory loss.
- Understand the factors that impact on an individual with sensory loss, such as age, environment, and access to support services.
- Understand the importance of effective communication for individuals with sensory loss, including the use of appropriate communication methods and assistive technologies.
- Recognise when an individual may be experiencing sight and / or hearing loss and actions that may be taken to support them, including referral to specialist services.
Understand the Context of Supporting Individuals with Learning DisabilitiesReal unit · NOCN
You'll gain knowledge of legislation, policies, and historical context relating to individuals with learning disabilities. The unit covers human rights, inclusion, and advocacy principles to support learners in providing appropriate care.
What you'll be able to do
- Understand how legislation and policies support the human rights of individuals with learning disabilities
- Understand how legislation and policies support the inclusion of individuals with learning disabilities
- Understand the nature of learning disability
- Understand the causes of learning disability
- Understand the characteristics of learning disability
- Understand the historical context of learning disability
- Understand the principles of advocacy, empowerment and active participation
- Understand the practice of advocacy, empowerment and active participation
- Understand how views and attitudes impact on the lives of individuals with learning disabilities
- Understand how views and attitudes impact on the lives of family/carers of individuals with learning disabilities
- Understand how to promote communication with individuals with learning disabilities
Understand the Impact of Acquired Brain Injury on IndividualsReal unit · NOCN
You'll gain an understanding of acquired brain injury (ABI), including its causes, types, and effects on individuals. The unit covers physical, cognitive, emotional, and communication impacts, enabling learners to support individuals with ABI and those providing care.
What you'll be able to do
- Understand acquired brain injury, including its causes, types, and potential consequences.
- Understand the impact on individuals of acquired brain injury, considering the physical, cognitive, emotional, and behavioural effects.
- Understand the specialist communication needs of an individual with acquired brain injury, adapting communication methods to promote understanding and engagement.
- Understand the impact that personality changes can have on an individual and those providing support, recognising the challenges and developing strategies for managing them.
- Understand the impact of challenging behaviour, identifying potential triggers and implementing appropriate de-escalation techniques.
Understand the Process and Experience of DementiaReal unit · NOCN
It teaches you to understand the neurology of dementia, including different types and associated brain changes. You'll explore the impact of diagnosis and the importance of person-centred care approaches for individuals with dementia.
What you'll be able to do
- Understand the neurology of dementia, including the different types of dementia and their associated neurological changes.
- Understand the impact of recognition and diagnosis of dementia on the individual, their family, and carers.
- Understand how dementia care must be underpinned by a person-centred approach, focusing on the individual's needs, preferences, and values.
Undertake Agreed Pressure Area CareReal unit · NOCN
This unit provides learners with knowledge of skin anatomy and physiology related to pressure area care and the development of pressure ulcers. You'll understand relevant guidelines and their role in implementing care plans to prevent and manage pressure ulcers safely.
What you'll be able to do
- Understand the anatomy and physiology of the skin and underlying tissues in relation to pressure area care and the development of pressure ulcers.
- Understand good practice guidelines and procedures in relation to own role when undertaking pressure area care.
- Follow the agreed care plan accurately and consistently when providing pressure area care.
- Understand the appropriate use of materials, equipment and resources that are available when undertaking pressure area care.
- Prepare the individual and the environment appropriately before undertaking pressure area care.
Undertake Personal Hygiene Activities with IndividualsReal unit · NOCN
You'll understand relevant legislation, guidelines, policies, and protocols related to personal hygiene activities. The unit covers anatomy and physiology related to cleansing and prepares learners to undertake personal hygiene tasks safely and respectfully.
What you'll be able to do
- Understand current legislation, national guidelines, policies, procedures and protocols in relation to undertaking personal hygiene activities with individuals
- Know the anatomy and physiology of the skin, nose, mouth, eyes and ears in relation to cleansing, including common conditions and sensitivities
- Prepare for undertaking personal hygiene activities with individuals, ensuring comfort, privacy and dignity
- Undertake personal hygiene activities with individuals, following agreed care plans and risk assessments
- Record and report the outcome of the personal hygiene activity, including any changes in condition or concerns
Undertake Physiological MeasurementsReal unit · NOCN
You'll gain knowledge and skills to undertake physiological measurements in care settings, adhering to relevant legislation and good practice. The unit covers preparation, measurement techniques, and accurate recording and reporting of results.
What you'll be able to do
- Understand relevant legislation, policy and good practice for undertaking physiological measurements
- Understand the physiological states that can be measured
- Prepare to take physiological measurements
- Undertake physiological measurements
- Record and report results of physiological measurements
Using Digital Devices to Search for and Store Care InformationReal unit · NOCN
It teaches you to use digital devices to search for and store care information efficiently. You'll develop skills in organising digital files, troubleshooting technical issues, and supporting others in using digital tools appropriately.
What you'll be able to do
- Search for care information using digital devices
- Store information in folders and files
- Recognise and solve technical problems
- Support the use of appropriate digital devices
Ways of Working in Care SettingsReal unit · NOCN
It teaches you to understand agreed ways of working and effective working relationships in care settings. You'll demonstrate the ability to follow employer guidelines and improve partnership working to support individuals' well-being.
What you'll be able to do
- Understand agreed ways of working in care settings
- Understand working relationships in care settings
- Work in ways that are agreed with the employer
- Improve partnership working with others
Work in Partnership with Families to Support IndividualsReal unit · NOCN
It teaches you to understand partnership working with families in care settings. You'll learn to establish positive relationships, plan shared care approaches, and consider legal and ethical aspects of family involvement.
What you'll be able to do
- Understand partnership working with families and family members in care and/or support.
- Establish and maintain positive relationships with families and family members in care and/or support.
- Plan shared approaches to the care and support of individuals with families and family members in care and/or support.
- Work with families to access support in their role as carers.
- Exchange and record information about partnership work with families.
- Contribute to reviewing partnership work with families.
- Provide feedback about support for families.
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 3 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Administer Medication to Individuals and Monitor the EffectsAdult Social Care Regulation and InspectionAssess the Needs of Carers and FamiliesCarry Out Initial Assessments to Prioritise the Needs of Substance UsersChange ManagementCommunicating and Sharing Information OnlineConflict ResolutionCreating and Editing Documents and Processing Numerical Data in an Adult Care Setting
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
NOCN Level 3 Diploma in Adult Care (England)
- Agree Plans for the Patient's Renal Replacement Therapy
- Agree rehabilitation plans with individuals, families, carers and other professionals
- Arrange access to services identified in the individual’s rehabilitation plan
- Assess the needs of carers and families
- Assist individuals with diabetes to help and support each other
- Assist job seekers to consider and take up suitable employment offers
- Communicate and relate to individuals during endoscopic procedures
- Communicate effectively with individuals
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
Agree Plans for the Patient's Renal Replacement TherapyAgree rehabilitation plans with individuals, families, carers and other professionalsArrange access to services identified in the individual’s rehabilitation planAssess the needs of carers and familiesAssist individuals with diabetes to help and support each otherAssist job seekers to consider and take up suitable employment offersCommunicate and relate to individuals during endoscopic proceduresCommunicate effectively with individualsCommunicate with older people and their carersContribute to working in partnership with carersDevelop programmes to enable individuals to find their way around environmentsEducation Welfare NOS OverviewEmpower families, carers and others to support individualsEnable individuals with diabetes to monitor their blood glucose levelsEnable individuals, groups and communities to develop their knowledge and skills about promoting health and wellbeingEnable learners to identify, reflect and use their learning to enhance their future personal developmentFacilitate effective learningFacilitate individual learning and development+21 more
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Applied to your own work
Learners will develop knowledge and skills to safely administer medication and monitor its effects in line with relevant legislation, policies, and procedures. The unit includes understanding common medication types and legal and ethical considerations.
How the thinking builds
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NOCN Level 3 Diploma in Adult Care (England)
69 units in this credential, in the order it lists them, awarded by NOCN.
- Administer Medication to Individuals and Monitor the Effects
- Adult Social Care Regulation and Inspection
- Assess the Needs of Carers and Families
- Carry Out Initial Assessments to Prioritise the Needs of Substance Users
- Change Management
- Communicating and Sharing Information Online
and 63 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
Why this matters: AI can already remember and understand for you. What it can’t do is
take your real problem and judge the right call. So the only learning worth paying
for is the learning that takes you to the top. That’s exactly what a tutor doing it with
you, on your real work, is for.
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.