NOCN · RQF Level 2
NOCN Level 2 Certificate in Principles of Providing Security Services
You don’t just earn this. You learn to use it, one-to-one, on your own real work.
- LevelRQF Level 2
- Total credits15
- Guided learning137 hours
- Units in this qualification18
Awarded by NOCN · on the Ofqual register
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See how this course maps onto your role
Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.
About 5 minutes · No card · Nothing to commit to
What you’ll learn
What each unit actually teaches you to do
These are the units NOCN registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.
Application of Conflict Management in the Private Security IndustryReal unit · NOCN
What you'll be able to do
- Understand the principles of conflict management appropriate to the role.
- Understand how to recognise, assess and reduce risk in conflict situations.
- Understand the use of problem solving techniques when resolving conflict.
Assist with the implementation of safety and security at a live eventReal unit · NOCN
What you'll be able to do
- Contribute to carrying out risk assessments in relation to security and safety at a live event.,
- Evaluate security arrangements,
- Make recommendations about the potential for crime and disorder
Building Working Relationships with ColleaguesReal unit · NOCN
What you'll be able to do
- Understand how people in the workplace depend on one another,
- Understand how an individual’s behaviour affects other people at work,
- Demonstrate positive behaviours that promote effective working with others
Building Working Relationships with CustomersReal unit · NOCN
What you'll be able to do
- Understand how a customer’s or client’s interactions with employees influence their opinion of the organisation as a whole,
- Understand why organisations normally have protocols for dealing with customers,
- Interact positively with customers in line with given protocols
Communicating Solutions to OthersReal unit · NOCN
What you'll be able to do
- Understand why they need tosolve a problem,
- Communicate the solutioneffectively to others,
- Provide appropriate responsesto questions or objections,
- Evaluate their performance
Contributing to MeetingsReal unit · NOCN
What you'll be able to do
- Know key aspects of meetings,
- Know solutions to common meeting problems,
- Contribute to the discussion at a meeting,
- Take responsibility for an agenda item at a meeting
Developing Personal Skills For LeadershipReal unit · NOCN
What you'll be able to do
- Understand the main features of leadership,
- Plan how to demonstrate leadership skills,
- Prepare for a leadership activity
Effectiveness at WorkReal unit · NOCN
What you'll be able to do
- Understand effective workplace behaviour,
- Demonstrate effective working practice,
- Evaluate their own practice
Learning with Colleagues and Other LearnersReal unit · NOCN
What you'll be able to do
- Understand the importanceof learning with colleaguesor other learners,
- Plan the learning they willundertake with colleagues orother learners,
- Interactappropriately with colleaguesor other learners in a learningsituation,
- Review the learning they have undertaken with colleagues or other learners
Practising Leadership Skills with OthersReal unit · NOCN
What you'll be able to do
- Understand how to lead agroup activity,
- Demonstrate effectiveleadership skills with others,
- Evaluate their leadershipperformance
Principles and Practices of Working as a CCTV Operator in the Private Security IndustryReal unit · NOCN
What you'll be able to do
- Understand the purpose of surveillance (CCTV) systems and the roles and responsibilities of control room team and other stakeholders.
- Understand the different types of legislation and how they impact on Public Space Surveillance (CCTV) operations.
- Understand the importance of operational procedures in public space surveillance (CCTV) operations.
- Understand how public space surveillance (CCTV) systems equipment operates.
- Understand surveillance techniques.
- Understand different types of incidents and how to respond to them.
- Understand health and safety in the CCTV environment.
- Demonstrate operational u
Principles of Working as a Door Supervisor in the Private Security IndustryReal unit · NOCN
What you'll be able to do
- Understand crimes relevant to door supervision.
- Conduct effective search procedures.
- Understand drug-misuse legislation, issues and procedures relevant to the role of a door supervisor.
- Understand preservation of evidence relevant to the role of a door supervisor.
- Understand licensing law relevant to the role of a door supervisor.
- Understand queue management and venue capacity responsibilities relevant to a door supervisor.
- Use equipment relevant to a door supervisor.
Principles of Working as a Security Officer in the Private Security IndustryReal unit · NOCN
What you'll be able to do
- Understand the roles and responsibilities of security officers.
- Understand the control of access and egress.
- Know the different types of electronic and physical protection systems in the security environment.
- Minimise risk to personal safety at work.
- Understand drug-misuse legislation, issues and procedures relevant to the role of a security officer.
- Conduct effective search procedures.
- Understand how to patrol designated areas safely.
Principles of Working in the Private Security IndustryReal unit · NOCN
What you'll be able to do
- Know the main characteristics and purposes of the Private Security Industry.
- Understand legislation as it applies to a security operative.
- Understand arrest procedures relevant to security operatives.
- Understand the importance of safe working practices.
- Understand fire procedures in the workplace.
- Understand emergencies and the importance of emergency procedures.
- Understand how to communicate effectively as a security operative.
- Understand record keeping relevant to the role of the security operative in the event of a threat.
- Understand terror threats and the role of the security operative in the event of a threat.
- Understand
Setting and Meeting Targets at WorkReal unit · NOCN
What you'll be able to do
- Understand how to develop and confirm personal targets,
- Review progress against owntargets
Solving Work-Related ProblemsReal unit · NOCN
What you'll be able to do
- Understand that both individuals and organisations encounter workplace problems,
- Use sources of help effectively,
- Consider possible solutions to workplace problems,
- Apply appropriate strategies to solve workplace problems
Understanding security and loss prevention in a retail businessReal unit · NOCN
What you'll be able to do
- Know the range of security risks faced by a retail business,
- Understand the effect which crime has on a retail business and its staff,
- Know what actions can be taken to prevent crime in a retail business,
- Know how security incidents should be dealt with
Working in a TeamReal unit · NOCN
What you'll be able to do
- Understand the advantages and disadvantages of having a team complete a task,
- Understand the need for a team to work to an agreed code of conduct,
- Recognise the different strengths, skills and experiences different people bring to a team,
- Understand how to allocate roles and responsibilities within the team in relation to a given task,
- Work positively as a member of a team,
- Reflect on the performance of a team
The honest bit
You’ve started things before
Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.
There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.
And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.
Your passport
Every credit is a stamp you keep
Level 2 credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.
Each stamp is a real unit registered against this qualification.
Who’d teach you this
The Evidence Evaluator
Assessor
Helps you show what you can actually do, gathering the evidence that proves it as you learn.
Meet all twelve tutorsWhere this connects
Where these credits take you
A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.
- Arrange for the performance of CCTV systems to be maintained
- Comply with CCTV operational and management standards
- Confirm the need for system and service development
- Deal with lost and found property
- Maintain knowledge and understanding of legislation, regulation and codes of practice relevant to Technical Surveillance Counter Measures
- Maintain the safety and security of principals whilst on foot
- Manage clients’ security accounts
- Obtain and establish information on clients’ Technical Surveillance Counter Measures requirements
Where this can lead
Senior Manager, Corporate Security
Your journey here is about continuous growth. Whether you aspire to lead at the highest levels, become a renowned technical expert, or broaden your scope into wider facilities or risk management, we're committed to providing the opportunities and support to help you get there. Your success is our success.
See the whole journey →Showing 5 roles, drawn from 8 job records mapped to this qualification.
Skills it covers
What the job actually needs. These are the standards the units are built against, in the words employers and awarding bodies already use for the work itself.
How you’ll actually learn this
One-to-one, on your own real work
A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.
Applied to your work in any of these jobs
- Remember
- Understand
- Apply
- Analyse
- Evaluate
- Create
Built for NOCN Level 2 Certificate in Principles of Providing Security Services
18 units in this credential, in the order it lists them, awarded by NOCN.
- Application of Conflict Management in the Private Security Industry
- Assist with the implementation of safety and security at a live event
- Building Working Relationships with Colleagues
- Building Working Relationships with Customers
- Communicating Solutions to Others
- Contributing to Meetings
and 12 more in the full unit list below.
One to one, not one to many
No two people run this the same way
A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.
- Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
- What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
- The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
- How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
- Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.
See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.
Why it sticks
Most courses stop at remembering
There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.
- 6CreateThe Creative Catalyst
- 5EvaluateThe Evidence Evaluator
- 4AnalyseThe Analyst
- 3ApplyThe Coach
- 2UnderstandThe Connector
- 1RememberThe Builder
Where most courses leave you Where Zavmo takes you
The value
Why the companion is worth £70 a month
You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.
That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.
Earned on your own work, taught to the top.
Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.
Build my plan, freeNo card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.