UK

Open Awards · RQF Entry Level

Open Awards Entry Level Certificate in Business Administration Skills (Entry 2) (RQF)

You don’t just earn this. You learn to use it, one-to-one, on your own real work.

  • LevelRQF Entry Level
  • Total credits15
  • Guided learning150 hours
  • Units in this qualification7

Awarded by Open Awards · on the Ofqual register

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See how this course maps onto your role

Ten quick questions, one per Future Fluency, asked against this qualification rather than a generic one.

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About 5 minutes · No card · Nothing to commit to

What you’ll learn

What each unit actually teaches you to do

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These are the units Open Awards registers against this qualification. It is a catalogue, not a syllabus. Which of them you take depends on the combination the qualification requires, and that is set by the awarding body rather than by us. Every unit here is regulated, and every one you earn is yours to keep.

Exploring Opportunities in Business AdministrationReal unit · Open Awards
You'll explore a range of job and voluntary roles within business administration. They will assess their own skills in relation to these roles and identify potential career paths and areas for development.

What you'll be able to do

  • Know about different job and voluntary roles available in business administration.
  • Know about own skills in relation to business administration and potential career paths.
Exploring Working in an OfficeReal unit · Open Awards
You'll reflect on their own experiences of working in an office environment, identifying personal strengths and areas for skill development. They will formulate plans to improve their office-related skills.

What you'll be able to do

  • Reflect on own experience of working in an office environment, identifying strengths and areas for development
Personal PresentationReal unit · Open Awards
This unit covers the importance of personal presentation and the main features of the face and skin. You'll understand face and skin care products and techniques, hair care processes, and the responsibilities involved in using such products and equipment.

What you'll be able to do

  • Recognise the importance of personal appearance in different situations
  • Understand the main features of the face and skin
  • Recognise a range of face and skin care products and techniques
  • Know the process of hair care, including washing, drying and styling
  • Understand the responsibility of using products and equipment safely and effectively
Using Communication Skills in a Work PlaceReal unit · Open Awards
You'll explore essential communication skills required in the workplace. They will identify their own communication strengths and weaknesses, develop relevant skills, and review their progress to enhance workplace interactions.

What you'll be able to do

  • Know the communication skills needed in a workplace environment.
  • Identify communication skills that he/she needs to develop for a workplace.
  • Develop communication skills in a workplace.
  • Review his/her learning and development of communication skills.
Using Office EquipmentReal unit · Open Awards
It teaches you to identify and safely operate various types of office equipment. You'll understand the purpose of each piece of equipment and follow manufacturer's instructions to ensure safe and effective use.

What you'll be able to do

  • Use office equipment safely and effectively.
Using a Computer Keyboard in a Workplace SettingReal unit · Open Awards
You'll develop the skills to type accurately and efficiently using an alphanumeric keyboard in a workplace setting. The unit covers correct posture, hand placement, typing speed, and error correction.

What you'll be able to do

  • Type using an alphanumeric keyboard with accuracy and appropriate speed.
Using a Telephone in a Workplace SettingReal unit · Open Awards
This unit equips learners with the skills to use a telephone professionally in a workplace setting. You'll practise answering and making calls, taking accurate messages, transferring calls, and managing difficult callers.

What you'll be able to do

  • Use a telephone in a workplace setting to make and receive calls effectively.

The honest bit

You’ve started things before

Most courses were built for a room full of people who aren’t you. A cohort moves on whether or not your week allowed it, and by the third week the thing you’re behind on becomes the reason you stop opening it.

There’s no cohort here, and no timetable to fall behind. Before anything starts, Zavmo asks when you’re sharpest and how long you can realistically sit down for, then builds the sessions around those answers. A bad fortnight changes your pace. It doesn’t put you behind.

And you only pay once you start learning. Searching and planning are free, and you can cancel any time — so the cost of finding out is an afternoon, not a year.

Your passport

Every credit is a stamp you keep

Entry Level credits are regulated. They don’t vanish when a subscription ends or a website closes. They travel to any employer, and Zavmo keeps the map of what you’ve earned and what’s next.

Exploring Opportunities in Business AdministrationExploring Working in an OfficePersonal PresentationUsing Communication Skills in a Work PlaceUsing Office EquipmentUsing a Computer Keyboard in a Workplace SettingUsing a Telephone in a Workplace Setting

Each stamp is a real unit registered against this qualification.

Who’d teach you this

The Evidence Evaluator

Assessor

Helps you show what you can actually do, gathering the evidence that proves it as you learn.

Meet all twelve tutors

Where this connects

Where these credits take you

A qualification is never a dead end here. See the jobs its credits open, the national occupational standards its units map to, and the future skills they quietly build.

Where this can lead

Office Services Coordinator

Your journey starts here. We're committed to helping you grow, whether you want to climb the ladder in Office Services, specialise in a particular area, or even branch out into other parts of the business. Show us your dedication, and we'll help you build a fantastic career.

See the whole journey →
Opens the roleOffice Services CoordinatorOne of the jobs this qualification is a route intoSee the role →Opens the roleOffice Services AssociateOne of the jobs this qualification is a route intoSee the role →Opens the roleOffice Services SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Office Services SpecialistOne of the jobs this qualification is a route intoSee the role →Opens the roleWorkspace AssistantOne of the jobs this qualification is a route intoSee the role →Opens the roleSenior Office Services AssistantOne of the jobs this qualification is a route intoSee the role →Future FluencyAll ten future skillsSee how every unit is contextualised by the tenExplore →

Showing 6 roles, drawn from 38 job records mapped to this qualification.

How you’ll actually learn this

One-to-one, on your own real work

A qualification is usually something done to you: sit the class, sit the exam, hope it sticks. Here it’s the opposite. You learn it one-to-one with a companion, on your own real work, and you keep going until you can use it, not just recall it.

One-to-one, on your real workNo lectures, no past-papers. Every unit is practised on the actual tasks your job throws at you, a tutor beside you, not a video in front of you.
Taught to the top, not the testMost courses stop at remembering. Your companion keeps climbing: analysing, judging, creating. That’s the part a machine can’t do for you.
Credits you keep, a map that continuesEvery unit is regulated and yours for good. The day you finish, Zavmo already knows the next role your new credits open.
Exploring Opportunities in Business AdministrationEntry Level

Applied to your work in any of these jobs

Which job do you mean?
Office Services CoordinatorOffice Services AssociateOffice Services SpecialistSenior Office Services SpecialistWorkspace AssistantSenior Office Services Assistant

Learners will explore a range of job and voluntary roles within business administration. They will assess their own skills in relation to these roles and identify potential career paths and areas for development.

How the thinking builds
  1. Remember
  2. Understand
  3. Apply
  4. Analyse
  5. Evaluate
  6. Create
An illustration of a Zavmo lesson, built from this role’s own route. The unit, its objective and every criterion above are the awarding body’s own words, not an example.
Your PlanIllustration

Built for Open Awards Entry Level Certificate in Business Administration Skills (Entry 2) (RQF)

7 units in this credential, in the order it lists them, awarded by Open Awards.

  1. Exploring Opportunities in Business Administration
  2. Exploring Working in an Office
  3. Personal Presentation
  4. Using Communication Skills in a Work Place
  5. Using Office Equipment
  6. Using a Computer Keyboard in a Workplace Setting

and 1 more in the full unit list below.

These are the real units of this credential, in its own order. Nothing here is marked done, because this plan has not been started by anyone yet. Yours would fill in as you go.

One to one, not one to many

No two people run this the same way

A course is written once and handed to everyone. This is assembled around you, and keeps changing as it learns you. Five things it reads, and what each one changes.

  1. Your actual work Every unit is taught against a live piece of your own work, not a worked example from a textbook.
  2. What you already know The first conversation finds your starting point, so you skip what you can already do and spend the time on what you cannot.
  3. The conditions you learn under Not a learning-styles quiz. The evidence does not support those. The dimensions the research does back, read once and used to shape the plan.
  4. How far you got last time It picks up mid-thought. The tutor knows what you said, what you struggled with, and what it asked you to try.
  5. Which tutor suits the moment Twelve of them, each for a different kind of thinking. The one who walks you through a first idea is not the one who stress-tests it.

See how you learn, free. Eight questions, no sign-up. A directional taster; the diagnostic inside Zavmo goes deeper and keeps adapting.

Why it sticks

Most courses stop at remembering

There’s a well-known ladder of how deeply you learn something, called Bloom’s Taxonomy. Most courses get you up the first two rungs: you remember some facts, you pass a test, you forget it. Real skill lives at the top. Judging, deciding, creating. And this isn’t a generic ladder: every rung has a named Zavmo tutor who walks you up it.

  1. 6CreateThe Creative Catalyst
  2. 5EvaluateThe Evidence Evaluator
  3. 4AnalyseThe Analyst
  4. 3ApplyThe Coach
  5. 2UnderstandThe Connector
  6. 1RememberThe Builder

Where most courses leave you Where Zavmo takes you

Why this matters: AI can already remember and understand for you. What it can’t do is take your real problem and judge the right call. So the only learning worth paying for is the learning that takes you to the top. That’s exactly what a tutor doing it with you, on your real work, is for.

The value

Why the companion is worth £70 a month

You’re not paying for the units. They’re regulated, and the same wherever you earn them. You’re paying for the one thing that decides whether you actually get there: a companion that makes them stick, on your real work.

That is one-to-one on this qualification, every day, on the work you already do, for £70 a month. Your first module is free, so you can see the teaching before you pay for any of it. Billed monthly, cancel any time and billing stops.

Earned on your own work, taught to the top.

Everything you just read, learned one-to-one on the job you already do. Your first module is free, so you can see the teaching before you pay for any of it.

Build my plan, free

No card. See how this qualification maps onto your role and meet the tutors who’d teach it, free. The learning begins when you subscribe. It’s £70 a month, billed monthly. Cancel any time and billing stops.